JOB TODAY logo

Customer service coordinator jobs in London - Page 2Create job alerts

Are you a business? Hire customer service coordinator candidates in London

  • Bar Manager / Supervisor
    Bar Manager / Supervisor
    22 days ago
    £13.5–£15.5 hourly
    Full-time
    London

    We are seeking an experienced and dynamic Bar Manager to oversee the daily operations of our bar and hospitality venue. The ideal candidate will be a strong leader with a passion for hospitality, capable of motivating teams, maintaining exceptional cleanliness standards, and delivering outstanding guest experiences. This role offers an exciting opportunity to lead a vibrant team, introduce creative drinks and presentations, and uphold the highest standards of food safety and service quality. Duties Lead, supervise, and motivate the bar team to ensure efficient service delivery and high standards of hospitality. Coordinate closely with the front-of-house team, supporting service flow and stepping in to assist during busy periods or when required. Maintain strict cleanliness and hygiene standards across the bar, equipment, and service areas in compliance with food safety regulations. Oversee daily bar operations, including stock management, ordering, and inventory control. Create, develop, and introduce new drinks, cocktails, and beverage concepts aligned with the venue’s brand. Innovate drink presentations, including garnishing, glassware, and visual presentation to enhance the guest experience. Train staff on service techniques, food safety procedures, responsible alcohol service, and product knowledge. Monitor customer satisfaction and resolve issues promptly and professionally. Organise staff schedules to ensure adequate coverage during peak periods while maintaining cost efficiency. Manage financial transactions accurately and oversee cash handling procedures. Remain calm, organised, and effective during high-pressure service periods. Foster a welcoming atmosphere that encourages repeat business and positive customer feedback. Skills & Experience Proven experience supervising and leading teams in a restaurant, bar, or hotel environment. Strong leadership skills with the ability to motivate, mentor, and develop staff. Demonstrated ability to work efficiently under pressure in a fast-paced environment. Strong attention to cleanliness, organisation, and food safety compliance. Creative mixology skills with experience in developing new drinks and improving beverage presentation. Solid understanding of wines, all major spirit categories, and coffee preparation (barista experience highly regarded). Sound knowledge of hospitality operations and food preparation standards. Excellent organisational and multitasking abilities. Strong communication skills and a collaborative, hands-on approach to teamwork.

    Immediate start!
    Easy apply
  • Business Development Executive
    Business Development Executive
    22 days ago
    £41000–£43700 yearly
    Full-time
    London

    Business Development Executive Company: YF GSIR LTD (Yifang Franchise – Holborn) Location: 150 Grays Inn Road, London, WC1X 8AX SOC Code: 3554 Employment Type: Full-time, Permanent Working Hours: 37.5 hours per week Salary: £41,700 – £43,000 per annum Role Overview YF GSIR LTD operates the official franchise of Yifang in Holborn, London. Yifang is an internationally recognised Taiwanese bubble tea brand known for its premium ingredients, authentic fruit teas, brown sugar pearl milk, and seasonal beverages. The Business Development Executive (BDE) will play a strategic and commercially driven role in expanding the Company’s market presence, increasing revenue streams, and strengthening brand positioning within Central London and surrounding areas. The role focuses on partnership development, local market expansion, corporate sales, promotional campaigns, and brand engagement to ensure sustained commercial growth while maintaining the brand’s premium positioning. The successful candidate will be responsible for identifying growth opportunities, developing structured business strategies, building long-term partnerships, and supporting the commercial success of the Holborn franchise in a competitive hospitality and beverage market. Key Responsibilities Business Growth & Commercial Development • Identify and develop new revenue streams, including corporate catering, bulk orders, event partnerships, and delivery platform optimisation., • Establish and manage B2B partnerships with local offices, universities, retailers, and event organisers within the Holborn and Central London area., • Develop proposals, negotiate commercial terms, and manage partnership agreements to secure sustainable business growth., • Analyse local market trends, competitor activity, and customer behaviour to inform commercial strategies., • Support franchise expansion initiatives where applicable, including feasibility research and location analysis. Brand Development & Market Engagement • Promote Yifang’s premium Taiwanese brand identity, highlighting its use of high-quality teas, fresh fruit ingredients, and signature Brown Sugar Pearl Milk., • Plan and coordinate seasonal promotions aligned with Yifang’s limited-edition drink launches., • Build relationships with local communities, student groups, and corporate networks to increase brand visibility., • Organise in-store promotional events, sampling campaigns, and collaborative marketing initiatives. Digital & Delivery Channel Optimisation • Manage and optimise performance across online delivery platforms (e.g., Uber Eats, Deliveroo) to maximise visibility and conversion., • Coordinate digital marketing campaigns, including social media promotions and location-based advertising., • Monitor sales data, customer feedback, and performance metrics to refine commercial strategies., • Prepare analytical performance reports to support decision-making by senior management. Operational & Strategic Coordination • Work closely with store management to align promotional activities with operational capacity and stock availability., • Ensure commercial initiatives are consistent with franchise brand standards and guidelines., • Support the development of structured growth plans, revenue forecasts, and budget planning., • Contribute to improving customer retention strategies and loyalty programme initiatives. Skills, Qualifications & Experience • Bachelor’s degree in Business Management, Marketing, Hospitality Management, or a related field., • Proven experience in business development, sales, hospitality growth, or commercial strategy roles., • Strong understanding of the UK food & beverage or quick-service restaurant market., • Experience managing partnerships, corporate accounts, or local area marketing initiatives., • Analytical mindset with the ability to interpret sales data and market trends., • Excellent negotiation, presentation, and relationship-building skills., • Proactive, commercially driven, and capable of working independently in a fast-paced retail environment. Benefits • Competitive salary: £41,700 – £43,000 per annum, • 28 days’ paid annual leave (including bank holidays), • Performance-related growth opportunities, • Long-term career progression within an internationally recognised bubble tea brand, • Opportunity to contribute directly to the commercial expansion of a premium Taiwanese beverage franchise in Central London

    Easy apply
  • Public Relations Officer
    Public Relations Officer
    27 days ago
    £41700–£43000 yearly
    Full-time
    Buckhurst Hill

    Job Description - Public Relations Officer Company: Small & Cute Nail & Beauty LTD Position: Public Relations Officer SOC Code: 2493 Location: 81 Queens Road, Buckhurst Hill, Essex, IG9 5BW Employment Type: Full-Time, Permanent Salary: GBP 41,700 - 43,000 per annum Working Hours: 37.5 hours per week Company Overview Small & Cute Nail & Beauty LTD was established in October 2019 and has quickly become one of the top-rated nail and beauty salons in the prestigious area of Buckhurst Hill, Essex. Benefiting from a prime location at the border of Essex and London, the salon attracts both local residents and customers from Greater London seeking high-quality beauty services in a refined and welcoming environment. Role Summary The Public Relations Officer is responsible for managing and developing the public image, brand communications, and digital presence of Small & Cute Nail & Beauty LTD. The role ensures that all external communications consistently reflect the salon's premium standards, creativity, and customer-focused ethos. This position plays a key role in increasing brand awareness, driving customer engagement, and supporting business growth through strategic communication, social media management, and promotional campaigns. The Public Relations Officer will work closely with senior management to align marketing activities with business objectives and customer expectations. How This Role Contributes to the Business This role is vital in strengthening the salon's market position in a competitive beauty industry. By enhancing online visibility, improving customer communication, and maintaining a strong brand identity, the Public Relations Officer directly contributes to increased bookings, customer loyalty, and sustainable business growth. The role also supports management by providing professional oversight of public-facing communications across both salon locations. Key Responsibilities Skills and Qualifications Required: Proven experience in public relations, social media management, or digital marketing, preferably within the beauty, wellness, or service sector. Excellent written and verbal communication skills with strong attention to detail. Strong understanding of social media platforms, content creation tools, and engagement analytics. Ability to manage multiple projects and campaigns simultaneously in a fast-paced environment. Professional interpersonal skills with the ability to engage positively with clients and external partners. Desirable: Knowledge of nail, beauty, and skincare industry trends. Experience working with influencers or managing promotional collaborations. Basic graphic design or video editing skills. Portfolio demonstrating relevant PR or social media work. What You Can Expect From Us Competitive salary with opportunities for performance-based progression. 28 days of paid annual leave. Stable, long-term employment within a well-established and growing beauty business. Supportive working environment with opportunities for professional development.

    Easy apply
  • House Coordinator (12 Month Fixed-Term Contract)
    House Coordinator (12 Month Fixed-Term Contract)
    28 days ago
    £14–£15 hourly
    Full-time
    London

    The Role We are currently recruiting for a House Coordinator (Fixed Term) to cover a period of maternity leave for approximately one year. The role is to ensure a welcoming and memorable experience at 1 Warwick for all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered throughout the House, as the primary gatekeeper and ambassador for the House. Key Responsibilities • Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority., • Be the ambassador of knowledge on all member services and activities across Mortimer House., • Regularly communicating with the Reception Manager any updates on all reception, Member queries, feedback, and housekeeping., • Complete the new member onboarding process for all tiers of membership as communicated by membership team., • Communicate to the 1 Warwick team all relevant event information needed to deliver exceptional member experiences., • Be knowledgeable on all aspects of House programmes and manage distribution and availability of printed copy around the House., • Ensure all checklists are completed and signed off, daily, weekly, and monthly., • Ensuring the reception desk is clutter free and an engaging space to welcome people., • Manage the atmosphere, music, scent, and heating for reception and workspaces., • Communicate to Office Floor Coordinators all changes or requests from Members., • Ensure all member systems always work seamlessly, and liaising with our IT providers., • Ensure members have access to information of services, promotions, and events across both Maslow’s houses., • Management of all refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings., • Ensure the reception inbox, landline and mobile communication is monitored in a timely and professional manner and in line with our brand tone of voice., • Manage restaurant bookings and enquiries/requests where needed., • Distribute member post correctly and in a timely manner., • Be the point of contact for all external contractors, logging arrival and departure times., • Ensure the Function sheets are distributed by the events team to the specific departments., • To carry out any other duties that may be required by the Reception Manager and General Manager., • Contribute to an enjoyable working environment., • Build a strong relationship with the F&B Managers and HODs to allow support in administration. Requirements: • Previous experience in a similar role, • Excellent communication and interpersonal skills, • Strong attention to detail and multitasking abilities, • Ability to work effectively in a team and under pressure., • Positive attitude and willingness to go the extra mile to exceed customer expectations., • Flexibility to work evenings, weekends, and holidays as required. In Return We Offer: • £450 Gross Refer-a-friend scheme (unlimited referrals!), • 50% discount on F&B onsite, • Reward and discounts platform, • SmartTech and CycleToWork schemes, • Access to delicious on shift meals *Please note that we do not have a Skilled Worker Sponsor License

    Easy apply
  • Supervisor
    Supervisor
    1 month ago
    £13.5 hourly
    Full-time
    London

    As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Join us at The Prince of Wales in Kensington, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink. We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as: The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. Free employee assistance program – mental health, well-being, financial, and legal support because you matter! Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank. Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them! Wagestream – access your wage before payday for when life happens. Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more… As a Team Leader, you will… Provide customers with a heartfelt and memorable experience each and every time they visit. Deputise for the management team and resolve any issues that arise in their absence. Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork. Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible. What you’ll bring… A great eye for detail, making sure every pint is poured to perfection. Be a role model to the team on giving great service and making sure every customer receives a warm welcome. An ability to think on your feet and adapt to whatever challenges arise during a busy shift. A positive can-do attitude and be a real team player.

    Immediate start!
    Easy apply
  • Bookkeeper & Office Administrator
    Bookkeeper & Office Administrator
    2 months ago
    £14–£19.5 hourly
    Full-time
    London

    We’re looking for a reliable, detail-driven Bookkeeper who can also support day-to-day office administration. You’ll keep our finances organised, up to date, and accurate—while helping the team run smoothly with invoicing, customer/supplier admin, and general office coordination. This is an office-based role in New Cross, London, working closely with the Operations team and our external accountant. Key responsibilities (Bookkeeping) • Maintain accurate day-to-day bookkeeping (sales, purchases, receipts, payments), • Raise invoices and credit notes; track payments and follow up overdue accounts politely, • Reconcile bank accounts and payment platforms weekly (e.g., card payments, transfers), • Manage supplier invoices, payment runs, and statements reconciliation, • Prepare weekly/monthly reports: cashflow, aged debtors/creditors, P&L snapshot, • Support VAT records and submissions (with accountant support where needed), • Maintain tidy financial documentation and audit-ready files (digital + paper), • Assist with payroll inputs (hours, basic HR admin, expenses) and staff expense claims Other admin & operations support • Keep organised records for customer orders/contracts and internal documentation, • Handle basic office admin: emails, filing, scheduling, supplies, phone/WhatsApp queries (if needed), • Maintain internal trackers (Excel/Google Sheets) and ensure data accuracy, • Liaise with accountant, suppliers, and service providers when required, • Proven experience as a Bookkeeper / Accounts Assistant (minimum [1–3+] years), • Strong working knowledge of bookkeeping basics (double-entry, reconciliations, invoicing), • Confident with spreadsheets (Excel/Google Sheets): filters, pivots, basic formulas, • Experience with accounting software such as Xero / QuickBooks / Sage / Zoho Books, • High attention to detail and confidentiality with financial data, • Clear communication and a practical, get-things-done attitude, • Right to work in the UK Nice to have • VAT experience (UK), • Experience in a fast-moving SME (logistics/e-commerce/services a plus), • Basic payroll exposure (or willingness to learn), • Process improvement mindset (templates, checklists, automation)

    Easy apply
left arrow iconPage 2right arrow icon

Popular jobs searches in London

Popular customer service coordinator jobs locations