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You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Act as a customer advocate to raise product feedback.

If you're a Senior Project Manager, Programme Manager, Delivery Manager or Customer Success Specialist, with client-facing enterprise-level delivery experience, please apply for full details!. The role blends programme management, customer success, and commercial awareness, with real influence over

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. Act as the voice of the customer to our product team, highlighting needs for European-specific featu

If you’re an experienced customer success professional looking to build and shape a customer success function from the ground up, then Countfire could be the perfect opportunity. This role involves being on the frontline, working directly with customers to drive expansion and prevent churn in larg

They are looking for a Customer Success Manager to help their customers get the most value and best experience from their technology. Requirement: Customer Success Manager. Previous experience in a customer success, software training, consultancy, presales, customer experience position.

Russell Publishing is recruiting a Customer Success Account Manager to join our team, to manage a portfolio of high-value accounts, building deep trust and loyalty with key clients to strengthen their commitment to our brands and solutions. Demonstrated success managing high-value or strategic custo

The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Minimum of 3 years

Customer Success Manager Location: Woking area (office-based) Salary: £36,000£46,000 per year Job Type: Full-time, Permanent, Office-BasedA growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is idea

We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. Principle responsibilities: Define implement and maintain helpdesk processes Report out on client engagement and seek to increase enga

LocationLondon, United KingdomJobs at Kamma Limited# Customer Success Manager at Kamma LimitedLocationLondon, United KingdomSalary£45000 - £55000 /yearJob TypeFull-timeDate PostedJanuary 20th, 2026Apply NowLocation: Hybrid - London HQ (Fleet Street) + RemoteDepartment: Customer Success Reports to:

The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. Duties will include a broad range of tasks including establishin

It is expected that the SMCS will work in collaboration with the Customer Success Engineers (CSEs) and other Customer Success (CS) Organization teams to provide assistance in the management of your customers within a defined segment (e. Members of the Customer Success family are motivated customer a

The customer success manager will work closely with Account Managers helping them to deliver planned growth by ensuring high levels of customer satisfaction. Frontends solutioning communication with customers designs the solution to have onboarding team implement it, here onboarding team can then be

The Senior Customer Service Manager (CSM) role at QAD is a critical part of QAD’s Go-To-Market organization, focusing on revenue retention and growth within our current customer base. The Sr CSM is expected to interact appropriately with customer personnel at all different levels, from technical c

A leading tech company is seeking a Customer Success Manager to manage a portfolio in North America and Latin America. The position offers structured onboarding, clear progression, and the opportunity to contribute to a global customer success strategy. This role involves building relationships, dri

Customer Success & Insights Manager. Use data to drive customer success. Contribute to a data‑led approach across customer success, marketing, and growth.

A global HR platform in Greater London is seeking a Customer Success Manager to enhance customer engagement and adoption among small-to-medium businesses. The role involves leveraging technology for scalable customer support and community initiatives, managing a large portfolio of clients, and facil

As Vanta’s Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. As Vanta’s EMEA Customer Success Manager for the Commercial Segment, you will play a pivotal role in guiding customers th

As a Reapit Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this:. Support Customer service excellence through regular meetings and calls, ensuring SLAs are consistently met and Customer expectations are exceeded at every o

We’re looking for an experienced, thoughtful Customer Success Manager with a demonstrated commercial record to join our growing team in London and help the world’s top law firms adopt, scale, and succeed with Legora. Help build and refine our Customer Success playbook, contributing ideas and exe

In dieser Rolle verwalten Sie ein eigenes Kundenportfolio und stellen durch hervorragenden Service langanhaltende KundenBeziehungen sicher.Hauptaufgaben umfassen die Durchführung von Verhandlungen, die Pflege von Kundendaten und das Organisieren persönlicher Meetings, verbunden mit einem strategis

Voice of the customer internally within PolyAI, working alongside our Customer Success and Deployment teams to drive product usage and ongoing quality of the virtual agent. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critic

A leading security solutions provider in Greater London seeks a Customer Success Manager to guide customers through their security and compliance journeys. Candidates must have 4+ years in SaaS customer success, experience with C-level executives, and a strong relationship-building ability. The role

The Customer Success Manager at Deepki will take charge of managing and supporting our customers in the deployment of our SaaS software solution. Customer Success Manager (F/M/X). Supporting customers in the operation and adoption of the application throughout the duration of the contract to ensure

We are seeking a Customer Success Manager who excels in guiding Commerce customers at every stage of their journey, ensuring they maximize product usage. Proficient in driving enhancements from customer feedback, this individual also mentors peers while effectively communicating customer needs to sh

An exciting opportunity to join our Customer Success Team at Equinix in our London (or Slough) office, where you can provide best in class support through ensuring customer loyalty of global customers through self-directed engagement with executive level customer management. Develop, maintain and tr

As the Manager, Customer Success, you will lead and develop the Customer Success team supporting the EMEA region. This role also requires strong operational leadership: running structured team meetings, conducting regular one‑on‑ones, collaborating cross‑functionally, and proactively removing

A leading digital marketing technology company in London seeks a Customer Success Manager to ensure positive client relationships and maximize product adoption. The ideal candidate has a Bachelor's degree and experience in customer success or account management, particularly in the digital marketing

Customer Success Account Manager page is loaded## Customer Success Account Managerlocations: Remote - Europetime type: Full timeposted on: Posted 4 Days Agojob requisition id: R47821## ## Job Description:# Customer Success Account Manager – Greycon## Location: Europe (Remote)## ## **Re

Design success plans with clear objectives and KPIs for each customer. Take ownership of renewals, upsell and cross-sells across the Customer Success function. Commercial customer success and account management best practice.

We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. Drive strong product adoption and engagement across all customer touchpoint

Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction surveys, support Customer Innovation Workshops. Gauge customers levels of engagement with the company and provide feedback to the other teams regarding product and s

Ready to kick-start your career in tech with customers you’ll actually enjoy working with? As a Junior Customer Success Manager, you’ll support and nurture relationships with global brands - including some of the biggest names in the. Junior Customer Success Manager - Software £32k Base + £12k

A leading tech employer in London is looking for a Graduate Customer Success Manager. This role involves building strong customer relationships to ensure satisfaction and growth, leveraging skills in account management and customer support.

Senior Customer Success Manager. Customer Success Management or Service Delivery Management. We supercharge our customers to innovate in hyperscaler cloud, enabling seamless migration, advanced security, and data-driven success.

Our success is defined by the success of our customers — we’re looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Our Customer Success Managers (CSMs) own the relationship with our customers, helping the

We are looking for a Customer Success Manager to own a portfolio of customer accounts, operating as a partner and trusted advisor to DoiT customers. Our Customer Success Manager will be an integral part of our global Customer and Product Success team. We are a team of Customer Success professionals

A leading social impact company in London is looking for a Customer Success professional to build relationships and drive adoption of their innovative AI products. You'll be instrumental in securing expansions for the product and advocating for customer needs, all while contributing to significant s

This is a foundational role where you’ll shape how we engage customers, deliver value, and connect Sales, Product, and Engineering through a consistent customer-success framework. Evolve and scale the Customer Success function, building repeatable processes, runbooks, and engagement models informe

Scout, our AI recruiter, is hiring on behalf of a fast-scaling company that’s looking for a Customer Success Manager who can turn onboarding into advocacy, and support into loyalty. Scout is hiring for a Customer Success Manager. You’ll be the trusted point of contact for customers, helping them

A fast-growing SaaS company is searching for a Customer Success Manager to build partnerships with clients and drive product adoption. Responsibilities include customer advocacy, managing renewals, and ensuring successful outcomes for clients. The ideal candidate will have 7+ years in a customer-fac

Senior Customer Success Manager Job Description. Customer Success Manager (CSM). You will collaborate closely with customers, attend in-person meetings when needed, and work cross-functionally with Blink teams (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to ensure

A leading software company in the United Kingdom is seeking an Entry-Level Customer Success Manager to join their team. This role requires at least 2 years of customer experience, excellent communication skills, and a passion for client success. You will support EMEA software customers, ensuring the

A technology company in Greater London is seeking an experienced Customer Success Manager to serve as the primary point of contact for their customers. The ideal candidate has 2–4 years of customer-facing experience, strong communication skills, and is passionate about helping customers succeed.

A leading HR technology firm is seeking a Customer Success Manager to drive product adoption and retention for clients in the UK and Ireland. The ideal candidate will be fluent in English and have a customer-centric mindset. This role requires strong relationships with customers, analytical skills,

They are recruiting a Part Time, 3 days per week Customer Success Manager to build, activate and grow revenue generating relationships with their existing, and new Clients. A great role if you have experience in Customer Success, Account Management, Pre-Sales or client facing B2B roles. My client is

A leading dental software company is looking for a strategic Customer Success advocate to enhance service delivery and engage customers in the United Kingdom. Prior experience in Customer Success and excellent communication skills are essential for success in this impactful position. You will lead b