Client Delivery Manager
4 days ago
City of London
Client Delivery Manager | SaaS Implementation / Client Success | London (Remote) n8 Talent are the retained partner for a mission-led SaaS provider powering digital transformation who are looking for their next Client Delivery Manager. About the Company: • This is a mission-led SaaS provider powering digital transformation across UK public sector organisations. Their platform is used by over 200,000+ users., • Helping large-scale programme teams plan, manage and deliver more effectively., • They’re not just another software vendor, they take a consultative approach, blending technology with hands-on change support. With strong growth plans and a reputation for high-quality delivery, they’re expanding their Client Delivery function to support a fast-growing customer base. About the Role: • You’ll take ownership of onboarding and implementation projects for new clients, acting as the bridge between technology and real-world delivery., • This is a hands on delivery role, perfect for someone who enjoys rolling up their sleeves as much as they enjoy stakeholder management., • Lead multiple client implementation projects from kickoff to go-live, • Run discovery workshops to understand current processes and shape future workflows, • Configure the SaaS platform based on customer requirements (no coding, full no/low-code setup), • Deliver training sessions to ensure adoption and confidence across stakeholders, • Manage expectations, flag risks early and solve challenges in real time, • Spot opportunities for growth and feed them into Client Success / Sales, • Act as the client voice internally, influencing future features and delivery processes, • You’ll be joining a delivery function that collaborates closely, iterates fast and gives you the autonomy to improve how things are done. About You: • 3+ years’ experience managing software / change / digital implementation projects, • Comfortable working with multiple stakeholders from end users to execs, • Structured, organised and confident leading concurrent projects, • Naturally consultative, you guide, challenge and advise rather than just deliver tasks, • Experience delivering SaaS training or workshops is highly desirable, • Certifications (PRINCE2, Agile, etc.) are useful but not essential The Package: • Salary Up to £55,000 plus bonus, • Fully remote (UK-based) with occasional travel for client workshops or internal meetups, • High-trust environment where you own your projects and influence how delivery is done, • Opportunity to make a direct impact on public services and citizen-facing outcomes If you love blending tech, people and process and want a role where delivery actually means something, this is one to have a conversation about. Explore high-impact Client Delivery, CS and Implementation roles across SaaS, GovTech and Digital Transformation. n8 Talent is the go-to partner for growth-focused tech organisations hiring exceptional talent. n8 Talent Ltd are acting as an employment agency in relation to this vacancy.