Customer Service Representative
hace 2 días
Telford
Title: Customer Service Coordinator Duration: 03-Nov-2025 - 02-Nov-2026 Location: Telford, UK Description: The essential skills required are: • Proficiency in Microsoft 360, particularly Outlook, PowerPoint and Excel (knowledge of v-lookup formulas, etc.), • Experience in customer service (2 years or more) Any extras would be welcome… • We are looking for more energetic and robust individuals who can manage a wide range of processes, adapt flexibly, and thrive in a high-volume, fast-paced environment, • Strong computer office skills required for this position, • 5 Days a week, onsite is mandatory., • Please check for availability within 1-2 weeks or immediately., • Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer’s requirements and our contractual obligations., • Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer’s orders and communicate status and manage escalations., • Answer daily queries of customers, relaying information in documented form., • Process Customer’s new requests and ensure work is managed in a timely manner for Outsource by:, • Triggering release of Service Orders to our suppliers for Outsource work, • Partner with logistics to physically verify the units are progressing per the process, • Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment, • As required handle requests to verify status for receipt or other processing steps for outsourced work, • Update internal system notes for individual jobs., • To follow quality procedures to log certificates onto the internal system for auditing purpose., • Support the overall Outsource on-site duties on a day to day basis providing good team work and prompt support., • Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives., • Sub contract admin will work from our Telford, England UK facility within Global Services Organization., • General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates., • Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.