Retail Manager
10 hours ago
Scunthorpe
Elior Hospitals - Nourishing Those Who Care At Scunthorpe General Hospital within our Hospitals division , we make sure teams, patients, and visitors have access to wholesome, comforting food when they need it most. Because good nutrition isn't just fuel • it's part of the recovery journey, and we're proud to play a role in that. As a Retail Manager, you will take full ownership of the day-to-day management of the store, ensuring an outstanding customer experience, driving sales, and leading your team to meet performance targets. You will be responsible for delivering operational excellence and maintaining high visual and merchandising standards. This is a hands-on role that also requires kitchen/chef experience to support daily food preparation and maintain high food quality standards. What you'll be doing... Take a hands-on leadership role in recruiting, training, and developing team members, working alongside them daily to deliver efficient, high-quality service Work side-by-side with the Head Chef in daily kitchen operations, supporting food preparation, service, and ensuring strong communication during busy periods Actively contribute to food preparation, cooking, and plating, maintaining consistency and quality during high-volume service Lead from the front in delivering excellent customer service, interacting with customers, resolving issues, and ensuring a positive dining experience Operate tills and support transactions during peak times, ensuring speed, accuracy, and great customer interaction Drive and embed the Elior Experience by being present on the floor and supporting the team in real time Take ownership of stock control, ordering, and inventory management, ensuring availability while working within budget Contribute to menu planning and development, bringing practical, creative ideas while maintaining cost and quality standards Maintain a clean, organised, and compliant kitchen environment, actively upholding Food Safety and COSHH standards Monitor day-to-day performance on the ground, identifying opportunities to reduce waste, control costs, and improve efficiency Take an active role in ensuring Health & Safety compliance, leading by example and addressing issues immediately Working pattern: Primarily Monday to Friday. Occasional weekend working required based on business needs | 40 hours per week. Salary: £28k - £32.5k Job ID: 5928 What can you bring? Proven experience in retail management or a supervisory role Previous chef or kitchen experience (essential) Strong leadership and team development skills A hands-on approach with the ability to work across both front-of-house and kitchen Excellent customer service and communication skills Good knowledge of food hygiene and safety standards Commercial awareness and a drive to achieve sales targets Strong organisational and problem-solving abilities Ability to work in a fast-paced, customer-focused environment Basic IT skills and familiarity with retail or EPOS systems Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT