Head of customer experience jobs in ChippenhamCreate job alerts

Job Description:SECURITY CLEARANCE:Must have or be able to obtain UK Eyes Only SC Security Clearance via the UK Intelligence Community (UKIC) process.LOCATION: Chippenham, Wiltshire, Portsmouth or Stevenage (with some hybrid working available subject to our Hybrid Working Policy)TYPE: Full time WHAT'S IN IT FOR YOUFinancial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much moreWork / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons. Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements)Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunitiesHealth & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work schemeFamily and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregivingInclusive Environment:Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)Are you ready to shape the future of defence communications? We are looking for an innovative and commercially minded Bidding Service Architect to join our Solutions Development team at Airbus Defence and Space. You will play a key role supporting the bidding lifecycle, using your deep expertise to create compelling winning solutions for complex defence and government tenders This role is instrumental in helping Space Digital UK win good new business by ensuring our service solutions perfectly align with customer requirements and project stakeholder needs across the full spectrum of managed servicesReporting directly to the Head of Service Solutions, you will work alongside a dedicated team of technical subject matter experts to craft compelling, winning customer offers. Building trust is at the core of what we do; you will cultivate strong relationships with our customer community by consistently delivering on our promises through a balance of a positive attitude, technical detail, and business acumen.HOW YOU WILL CONTRIBUTE TO THE TEAM Design Leadership: Act as a Managed Service design expert, driving the development of the overarching Service Model in line with secure by design principles and providing feedback for continual improvement.Stakeholder Interface: Serve as the primary customer and business interface from the initial sales campaign through to service implementation and transition.Structuring & Costing: Lead the design of the Work Breakdown and Organisation Breakdown Structures, collaborating with Finance to develop competitive resource costings.Bid Artefacts: Produce critical customer artefacts, Work Package Descriptions, and comprehensive statements of work for sub-contractors.Solution Articulation: Clearly map solutions against complex customer requirements, effectively managing and articulating Risks, Assumptions, Issues, Dependencies, and Opportunities (RAIDO).Resource Delivery: Partner with team leaders to ensure resources are prepared to deliver services on time, to budget, and at peak performance.ABOUT YOUExtensive, proven experience in leading and crafting compelling, winning bids for complex defence or government service contracts, with the ability to translate customer requirements into deliverable service solutions.Experience of related experience in defence or government telecommunications, with an understanding of Military Satellite Communication systems.Demonstrable expertise in UK MOD and Governmental service requirements for complex supply chains.Deep understanding of managed services and secure by design, with the ability to guide technical specialists.APMP Foundation certification and a degree in a relevant subject (or equivalent experience) are required.Strong presentation and stakeholder management skills, with a critical eye for detail and the ability to craft compelling written arguments.Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.HOW WE CAN SUPPORT YOUMany of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you.#LI:MF1This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company:AIRBUS Defence and Space LimitedEmployment Type:Permanent-------Experience Level:ProfessionalJob Family:Customer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.SummaryLocation: Chippenham AreaType: Full time

Product Pricing Manager - Nottingham Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Application process: Please apply via the application button which will direct you to our careers site.If you require any adjustments toassistyou inapplying, please contact At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you dont feel you tick every box, wed still genuinely love to hear from you Were hiring a Product Pricing Manager ! In this role, youll help drive the commercial delivery of our mortgage strategy through pricing optimisation and range maintenance, ensuring our products remain competitive and aligned to customer and business needs. Heres a taste of what you will be doingasaProduct P ricing Manager at Nottingham Building Society:- Manage mortgage pricing and product range activity to optimise risk-adjusted returns, support balance sheet growth, and deliver great customer outcomes, helping more people achieve home ownership. Use analysis, testing, and market insights to improve trading performance and enhance customer propositions, including launching new products and assessing price elasticity. Apply a strong understanding of profitability, risk-adjusted returns, and commercial drivers to support both day-to-day trading and strategic decision-making. Develop and enhance financial models, including pricing, retention, and customer behaviour models, to drive commercial and customer value. Lead internal and external communications on pricing decisions, product changes, and trading performance across colleagues, brokers, and sourcing systems. Implement controls and automation to ensure pricing processes are robust, efficient, and scalable. Partner with Product Performance Managers to maintain a competitive product range that meets customer needs and delivers sustainable returns. Support budgeting and forecasting activities, translating business strategy into meaningful financial insights and recommendations. Contribute to proposition development, providing pricing expertise to shape compelling customer and broker offerings. Aboutyou:- Proven experience in mortgage pricing, product management, or a similar commercial role within a regulated financial services environment, with a strong understanding of trading performance, profitability, risk-adjusted returns, and financial risk management. Highly analytical with excellent numerical skills and advanced Excel capability. Experience using tools such as Power BI, SAS, or similar to interrogate data, generate insights, build robust models, and support informed decision-making. Strong understanding of the UK mortgage market (or wider retail financial services sector), regulatory landscape, and customer needs, with a track record of improving commercial performance through product, pricing, or retention strategies. An organised and detail-oriented professional who can manage multiple priorities, develop efficient processes across stakeholder groups, and deliver accurate results to tight deadlines. A clear and confident communicator, able to present complex information in a simple and compelling way to a range of internal and external audiences. Reward &Benefits- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work. A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers. A strong sustainability agenda werecontinually finding new ways to be kinder to the environment by reducing our carbon footprint. Werepassionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you. Your health and wellbeingisour priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders. EmbracingDiversityTogether:- We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. About us:- Togetherweovercomebarriers and shapebrighter futures for our customers, colleagues and our communities. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, were always striving to do the right thing for ourcolleagues, communities and members. Although our history spansover170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring.At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking downbarriers and building better futures by helping our customers achieve the significant milestone of owning their own home. About Us We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, were always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

Kick-start your career with an exciting and fast-paced graduate development programme from the UK's largest B2B supplier of electrical equipment. Enjoy excellent rewards, hands-on learning and a clear pathway into sales leadership and business management. What's on Offer: £31,000 - £33,000 starting salary Two pay rises in your first year Profit share bonus + up to £1,800 tax-free training bonuses 25 days' holiday + matched employer pension contributions Fast progression into B2B sales and management Industry-leading, accredited training and mentorship Highly sociable company culture with opportunities to network with clients at events such as, golf days, football matches and motorsportAbout the Company This market-leading group is committed to developing future leaders. Their long-running graduate programme is designed for ambitious, commercially-focused graduates who want to learn how a successful business operates and progress into high-earning sales and management roles. The Role As a Graduate Trainee, you'll learn the business from the ground up, build strong customer relationships and progress into a field sales and business management position. Graduate Training Programme: First 6 Months Develop core knowledge of how the business operates - sales, warehouse, logistics, supply chain, administration, IT software, and marketing. Build a deep understanding of the product range and the electrical wholesale industry. Start building relationships, winning deals and advising customers face-to-face over the trade counter, e.g. electricians, contractors and tradespeople. Begin your formal sales training course, attend Head Office training and network with other Graduate Trainees. Complete workbook assessments and earn training bonuses for your progress.6-12 Months Move into internal sales/account management, engaging with B2B customers by phone, e.g. construction companies, local government authorities, housing developers and hotels. Learn business development strategies and how to target and win new key accounts.12 Months and Beyond Progress to a varied B2B field sales management role with higher earning potential. Travel locally in your company car to meet clients, socialise, discuss projects and build strong relationships. Work towards running your own business within the group, gaining experience in staff management, purchasing and profit and loss. Managers enjoy significant autonomy thanks to the company's decentralised structure.You must have: A full UK driving licence The ability to start a full-time role immediatelyApply Today to Find Out More If you're driven, confident and ready to take on responsibility, this programme gives you everything you need to build a successful career in sales and management

As Head of Software Engineering for our Personalisation and Post-Purchase domain, you'll lead the teams building experiences that make shopping with M&S feel more relevant, helpful and seamless. TypeScriptJava and KotlinPythonSwiftGraphQLAzureWhat’s In It For YouWorking at M&S means being part of

We’re looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. Head of Customer Retention – Motor Location: Flexible working (travel to Manchester, Peterborough & London required)Lead the strategy. This high impact role

Head of Customer Experience – Telco – Key Responsibilities: - Control and improve standards and practices across the entire customer service delivery lifecycle- Improve inefficiencies and enhance the way services are delivered across multiple locations- Assist in the design and integration of se

Krispy Kreme UK & Ireland is seeking a Head of Customer & Loyalty to shape and accelerate the growth of one of the world’s most loved brands. This role goes beyond a traditional CRM remit, focusing on leading customer growth strategy and championing the voice of the customer to drive long-term loy

National Physical Laboratory (NPL) seeks a Head of Customer Engagement and Adoption Strategy to lead the adoption of a world-first resilient timing capability, ensuring customer uptake at scale in the UK. The role requires senior stakeholder influence, delivery of market insight, and an ability to t

Skin Analytics, a health tech company deploying AI-driven skin cancer pathways, seeks an Operations leader to own end-to-end delivery from implementation to live operations.You will be the trusted cross-functional lead coordinating Transformation, Client Operations and IT, maintaining a safe, reliab

This is about leading the customer growth strategy, shaping commercial strategies and championing the voice of the customer which ul leads to customers choosing Krispy Kreme again and again…. From retail and e-commerce to delivery and partnerships, you'll influence how millions of customers discov

Artlogic is seeking an Interim Head of Customer Success in London to lead a newly formed team across high, medium, low and tech touch segments, plus migrations and two team leads. You will provide clear direction during a period of change, coach leaders and drive collaboration to deliver exceptional

The Head of Customer Experience is responsible for defining, delivering and continuously improving the end-to-end customer experience across the BPA and Retirement Solutions business. We’re looking for a Head of Customer Experience - PRT Operations to join our Customer Operations team within the R

We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we ensure we’re creating an environment whe

You’ll blend strategic thinking with hands-on operational leadership, managing multiple stakeholders and ensuring excellent customer experience, compliance, and commercial. YTL UK is seeking a Head of Transport to build and lead the transport strategy for Brabazon, the South West’s premier live

Stmconsulting Ltd in the United Kingdom is seeking a Head of Customer Relationship Management to lead the CRM strategy across iGaming and sports betting operations, focusing on customer engagement and innovation. The role drives initiatives to deepen loyalty, optimize customer journeys, and leverage

The ideal candidate has 4-6 years of experience in website management, deep knowledge of SEO and analytics tools and a proven ability to translate insights into measurable performance improvements. Sokin is looking for a strategic, hands‑on Head of Web and Search Experience to own and optimize our

With teams across multiple international markets, the business is entering an exciting phase of growth as institutional adoption of digital assets accelerates. An experienced marketing leader with a strong understanding of digital assets and financial markets. Working closely with the Chief Commerci

The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from te

Alfa is seeking a Head of User Experience to define and own the UX vision across its enterprise software suite. You will lead the ongoing evolution of Alfa's design system, build a UX community of practice, and partner with Product and Engineering to translate complex workflows into intuitive experi

Fourth is seeking a Head of Customer Adoption, EMEA to own Independent and SMB segments of Fourth's customer base — about 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybr

At Lyrebird, we don’t just write code — we help shape the future of the human experience. The engine you build must strengthen with scale, delivering an increasingly exceptional experience as we expand to 50, 100 and ultimately every NHS trust. You will franchise our delivery model into the UK,

You will own customer retention, health, and long-term value, while acting as the executive voice of the customer across the business, setting the standard for a world-class experience. Aveni is seeking an experienced Head of Customer Success to lead and scale our CS function as we grow.

Our Clients and Marketing team are looking for an experienced Head of Client Experience to join them on a 10 month FTC. Line managing and developing the UK Client Experience team, including the Client Experience Operations & Delivery Lead and Client Experience Community, Content & Engagement Lead. W

Standard Life plc in London is seeking a Head of Customer Experience – PRT Operations to lead the customer journey across the BPA and Retirement Solutions business, ensuring a high-quality, well-governed service. The role offers a hybrid London office base with flexible working, a strong pension,

Baringa is seeking an experienced Head of Client Experience to lead the global CX strategy and executive client communities. You will shape CX models, advise senior leaders, and oversee flagship client experiences to strengthen client relationships and drive commercial growth.

Five Guys is seeking a Head of Customer Experience to lead customer support and feedback end-to-end. You will ensure every interaction reflects our tone around freshness, quality, simplicity, and comfort, acting as a brand guardian across all customer-facing communications. You’ll spot patterns in

Working closely with the VP of Customers and wider leadership team, you will assess the current Customer Success function and implement practical improvements across people, processes, customer journeys, tooling and performance. Formalise workflows supporting Artlogic and AEG customers transitioning

The Head of Customer Success will own, manage, and scale Sons’ customer success team within D2C and Amazon. Work hand-in-hand with the Head of Retention to turn support interactions into a retention lever: cancellation/save flows, win-back, proactive outreach to at-risk customers. Experience build

Client Operations (5 headcount, including one Team Lead) covers support for NHS and international clinical users as well as the full patient-facing layer of our B2B2C model: support, data requests, hardware management, and the logistics of mailing diagnostic kits to patients, making it the team our

Selwood Housing is seeking a visionary Head of Operations Services to lead our responsive repairs, voids, customer services and complaints functions, delivering exceptional outcomes for communities we serve. The role sits in a defining period of transformation, with autonomy to drive meaningful impr

Working closely with the VP of Customers and wider leadership team, you will assess the current Customer Success function and implement practical improvements across people, processes, customer journeys, tooling and performance. Partner across Sales, Product, Support, Migrations and Engineering to a

As Head of Customer Experience, you'll lead the teams and initiatives that shape every stage of the customer journey. Senior leadership experience within Contact Centre Customer Experience, Customer Service or Operations. Strong understanding of customer experience metrics, insight and service impro

Our Future Health is seeking a Head of Customer Success to lead and evolve how we support researchers across our products and services. You'll work with customers across life sciences, academia and SMEs, ensuring they get maximum value from working with us while helping us build products, services a

Duffel is hiring a Head of Customer Success to maximise customers’ use of Duffel’s technology. You will collaborate with Product, Engineering, Finance, and Travel Operations to ensure a superior customer experience. You’ll shape Duffel's CS function, design scalable processes, and coach a team

QS Quacquarelli Symonds is seeking a Head of Customer Analytics to lead the Customer Analytics Group and deliver high-quality customer insight across the lifecycle. You will govern customer data and optimise the CX technology ecosystem to support retention, adoption and customer experience & satisfa

Working closely with the VP of Customers and wider leadership team, you will assess the current Customer Success function and implement practical improvements across people, processes, customer journeys, tooling and performance. Create effective customer feedback loops that inform product developmen

Jones Lang LaSalle is seeking a Head of Bewonder to drive the growth strategy, lead by example, and ensure exceptional client experience while aligning with JLL values. The successful candidate will shape Bewonder growth with cross-functional collaboration, manage the Senior Leadership Team and en

The Head of Customer Experience is responsible for defining, delivering and continuously improving the end-to-end customer experience across the BPA and Retirement Solutions business. We’re looking for a Head of Customer Experience – PRT Operations to join our Customer Operations team within the

Artlogic is seeking an Interim Head of Customer Success to lead a newly formed team through a period of transformation. You’ll partner with the VP of Customers and wider leadership to deliver measurable improvements, implement operational maturity and ensure a capable leadership team.

The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from te

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. Experience managing customer contact across multiple channels, including social and reviews. Hands on customer service experience in restaurants, hospitality, or retail.

You’ll lead a team covering areas such as customer insight and voice of the customer, service design and quality, customer products, accessibility and our regional Customer Experience Centre while working closely with regional leaders externally and internally across the business. As Head of Custo

Client Operations (5 headcount, including one Team Lead) covers support for NHS and international clinical users as well as the full patient-facing layer of our B2B2C model: support, data requests, hardware management, and the logistics of mailing diagnostic kits to patients, making it the team our

Head of Customer Service Experience. You’ll combine customer insight, service design thinking and practical business experience to translate service theory into an approach that works in the real world, helping teams across the business deliver a more joined-up experience for customers. As custome

Jobtailor in London seeks a senior leader to build and coach a frontline team across sales, onboarding and customer success. You will establish repeatable sales processes, define customer journeys from interest to activation and retention, and create dashboards, playbooks and operating rhythms to ac

Skin Analytics is seeking a senior operations leader to own the end-to-end delivery of customer services from implementation through live operation.

Search seeks a Head of Digital Experience to lead the strategy, design and optimisation of the full digital customer journey across multi-site consumer environments. You will drive a data-driven approach to personalisation, CRO, SEO and AI-enabled discovery to deliver measurable growth and meaningfu

Sons is hiring a Head of Customer Success to lead and scale the team delivering support across D2C and Amazon. You will drive Zendesk workflows, AI automation, and CX programs while collaborating with marketing and product to reflect brand values and protect customer safety in a regulated wellness c