Head of customer experience jobs in Rayleigh - Page 2Create job alerts

You'll be the driving force behind delivering customer-focused strategies, ensuring we stand out and shine as an organisation that goes above and beyond to deliver exceptional customer experience across every part of our services. First impressions count,

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week). This is a fantastic Head of Customer Operations opportunity to work

You will lead how customers experience Home Group, driving our customer influence, community development and customer experience strategies and setting a bold new direction. Head of Customer Experience - (26345). Connecting customer experience to create real change, you will ensure our homes and s

Head of Franchising (Global Experience). Our client, a leading Education Technology company that operates in over 100 companies and engages with over 600 million users is hiring a senior, commercially minded Head of Franchising to lead the strategic growth and performance of our client’s global fr

Head of Supporter Insight & ExperienceJob reference: REQ000936£56,297pa + excellent benefitsWoking, Surrey GU21 4LL / Hybrid WorkingHybrid working: Minimum 40% in person collaboration per monthAbout the roleWere excited to be recruiting a Head of Supporter Insight and Experience to lead WWF-UKs und

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

A leading global events firm based in the UK is seeking a Head of Visitor Strategy to lead its High Value Visitor strategy across the UK Hub. You will be responsible for creating a scalable model that drives value and enhances visitor experiences across the portfolio. This senior leadership role req

Deliver commercial growth through ownership of senior level customer relationships, commercial and contract negotiations, and the development of a value‑led customer success proposition that maximises ROI. Drive customer success and retention by setting a clear customer success strategy, identifyi

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. From engineering to customer experience, AI capabilities are becomi

Based in Haydock, this senior leadership role offers the opportunity to shape the future of our national customer contact operation and make a real impact on customer experience, commercial performance, and colleague engagement. Leading a team of approximately 140 colleagues, you will ensure we deli

A leading software company in the UK seeks a Head of Professional Services to drive customer success. The ideal candidate will have proven leadership experience in a SaaS environment and a strong commitment to customer satisfaction. This pivotal role involves leading a dynamic team, forming strategi

Clear scope to grow your impact as eCommerce becomes a larger driver of commercial success. Experience influencing product and technology priorities without owning the roadmap. Apply today to grow your career with a forward-thinking employer committed to promoting equality of opportunity for all emp

The ideal candidate will own customer experience and service standards while leading a dedicated team to ensure customer satisfaction and retention. A leading ERP SaaS provider based in the United Kingdom is seeking a Service Delivery / Customer Support Manager to lead their customer service and sup

From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and profe

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Proven experience leading

We’re looking for an experienced Head of Customer Service Operations to lead global customer support teams and elevate end-to-end customer experience. Commercially minded, with strong understanding of P&L, retention, and customer lifetime value. You’ll lead a team of specialists, own day-to-day

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. Ideal candidates will have over 5 years of D2C experience, a passion for metrics, and a track record in high-growth environments. In this role, you wil

A leading financial insights provider is seeking a Head of Client Support in London. The role involves leading a team, enhancing customer satisfaction, and driving data-informed decision making. A hybrid work environment is offered, emphasizing leadership development and comprehensive healthcare ben

Influence product, customer experience, and commercial strategy. I'm partnering with a rapidly scaling player in the digital finance space to find a standout Head of VIP Engagement (EMEA) — a strategic leader who knows how to build, nurture, and elevate relationships with top-tier, high‑value us

Support the Head of Governance and Controls on execution of the overall G&C Strategy and annual plans, giving clarity as to the expectations of QA and CR, as well as constructively challenge and supporting other G&C teams. The Customer Relations Team and the QA Teams are at the heart of not only ide

A global technology company is seeking a visionary Global Head of Employee Experience to lead a high-performing team focused on enhancing employee engagement and overseeing talent management strategies. The ideal candidate will have over 15 years of progressive experience in HR, preferably in global

We are searching for an outgoing, proactive, Head of Customer Love Foundations who cares passionately about the experience that our customers receive. This position reports into the Customer Love Director and is one of the most important roles in the Customer Love Leadership Team. Manage and take ow

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Experience working in or alongside CRM‑led businesses (HubSpot strongly preferred; Salesforce, Dynamics, Pipedrive or similar also relevant).

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.

Ideal candidates should have 6+ years of experience with enterprise customers and familiarity with the carbon markets. A climate technology firm in London seeks a Lead Customer Success Manager to develop global strategy and manage strategic enterprise relationships.

A historic charity in London, providing a unique visitor experience, seeks a Head of Commercial Operations. This role requires leading the operations team, ensuring high standards of visitor care, and maximizing income generation across various channels. The ideal candidate will possess strong leade

Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers. Head of Customer Success (EMEA).

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. We are looking for a Head of Customer Supply Chain – EU to join the team. Continuously improve the customer experience by simplifying processes, r

Monitor and drive customer satisfaction metrics and implement improvement initiatives to enhance the homeowner experience, whilst maintaining the documented ways of working that keep a group consistent approach to delivering a positive customer experience. The Regional Head of Customer Care is respo

This role involves leading a team, ensuring high service standards, and developing innovative food offerings. A competitive salary and various employee benefits are offered, including personal development opportunities and a life assurance scheme.

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. This role offers opportunities for professional development and requires a Bachelor's degree and substantial leadership experience. The ideal candidate will have

At Lyrebird, we don’t just write code — we help shape the future of the human experience. History of successful deployments recognised as reference accounts. Experience running 10+ concurrent trust rollouts.

Candidates should have 5+ years in facilities operations, strong leadership skills, and proficiency in Microsoft 365. This position offers agile working conditions and values a collaborative culture.

The role involves managing Customer Success teams and driving customer adoption of solutions. A leading technology company in the United Kingdom is seeking a Manager of Customer Success for the UK, Ireland, and France. Candidates should have over 5 years of experience in technical management roles a

This position offers global exposure and the chance to work in a dynamic team environment. A leading global consumer products company in Surrey is seeking a Digital Engagement and Brand Experience Lead. The role focuses on owning the strategic ecosystem by managing PR and influencer strategies, deve

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Head of Customer Success (EMEA). Experienced i

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. If you are interested in the Head of Customer Service please apply via the lin

A leading technology services firm in Greater London is seeking a Head of Experience Design.

We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational content. You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing the content to drive revenue growth, deepen prod

This role will focus on delivering a 5-star workplace experience, managing a substantial budget, and leading a dynamic team. The ideal candidate will have extensive experience from the hospitality sector, with proven leadership in operational excellence. If you have a passion for providing exception

A luxury hotel group is seeking a Global Director of Residences to lead operational excellence across their upscale residential portfolio. The role involves developing strategies, ensuring guest satisfaction, and maintaining high standards of luxury service. The ideal candidate will have extensive e

The “Head of Customer Experience” will delight customers with insanely great service through a near‑pathological obsession with CX. Opportunity: Head of Customer Experience. We’re a young startup, still in Day 1, and all our work is ahead of us.

Competitive salary, bonuses, and generous benefits, including training and career progression opportunities, are offered. A leading financial services provider in the United Kingdom is seeking a Marketing Strategy Leader to develop go-to-market strategies for various customer segments. This role inv

As Director of Customer Experience, reporting to the Chief Customer Officer, you will lead the organisation’s resident-first approach shaping customer experience and operational delivery across all resident-facing services as part of the new target operating model. As Director of Customer Experien

Candidates should have 3-5 years of relevant experience, preferably in hospitality or luxury environments. The position requires effective team management skills and a commitment to operational excellence to ensure a polished client experience. A luxury commercial property company in Greater London