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Project Manager - Business Banking Digital & Mobile Banking ImplementationLocation: Harrow / HybridContract: 12-month Fixed-Term ContractStart Date: August / September 2026Salary: Up to £80,000 per annumReporting to: Head of Digital & New InitiativesAbout the RoleWe are seeking an experienced Project Manager to lead the end-to-end implementation of the Bank's new mobile and web-based business banking channel .This is a hands-on banking technology delivery role, responsible for taking the implementation from design and build through integration, testing, security assurance, customer migration, staged rollout, full release and transition into BAU.The new digital banking channel will be based on Temenos Digital , integrated with the Bank's existing Finacle core banking platform . The successful candidate will own the integrated delivery plan and critical path, manage multiple technology vendors and the systems integrator, and ensure the implementation delivers a secure, compliant and high-quality customer experience.This is not a generic IT Project Manager role. We are specifically looking for someone who has personally delivered a customer-facing digital or mobile banking implementation through to public release within a regulated banking environment.Key ResponsibilitiesEnd-to-End DeliveryOwn the integrated delivery plan across Temenos, Finacle, Group IT, the systems integrator and internal business and technology workstreams.Manage the critical path, dependencies, milestones and delivery risks through to go-live.Lead the project through all key stage gates, including: DesignBuildIntegration testingSITUATSecurity testingPilotStaged customer rolloutFull production releaseHypercare and BAU transitionOwn the end-to-end integration between the digital banking platform and the core banking system.Define integration test coverage with vendors and agree clear ownership for defect triage and resolution.Proactively manage external dependencies, including Apple App Store and Google Play review cycles, as part of the critical path.Vendor & Systems Integrator ManagementAct as the Bank's principal delivery counterpart to Temenos, Group IT/Finacle and the systems integrator.Manage multiple major technology vendors concurrently.Hold suppliers accountable for contracted deliverables, acceptance criteria and agreed service levels.Manage formal escalation, contractual change control, scope and commercial issues.Challenge scope creep and unpriced change.Maintain appropriate evidence and governance around integration defects, supplier accountability and commercial disputes.Coordinate cross-vendor dependencies and ensure clear ownership of delivery outcomes.Governance, Budget & ReportingOwn the integrated project plan, RAID log, milestones and critical path.Manage project budget, resources, forecasts, actuals, accruals, committed spend and forecast-to-complete.Quantify and actively manage risks rather than simply recording them.Prepare and present Steering Committee, Management Committee and senior management/Board-level reporting.Ensure project records and decisions are sufficiently robust to withstand internal audit and supervisory review.Provide clear reporting on delivery status, risks, issues, dependencies, financial position and adverse news.Regulatory, Security & Customer OutcomesEnsure the implementation meets relevant UK regulatory and data-protection requirements.Apply working knowledge of Strong Customer Authentication (SCA) , UK GDPR and digital-channel obligations.Support compliance with Consumer Duty , particularly in relation to customer understanding, customer support, data accuracy and digital journeys.Commission and manage mobile application security testing, including penetration testing and, where applicable, source-code review.Drive security findings through to an agreed remediation standard before release.Ensure appropriate consideration of device data and completion of relevant Data Protection Impact Assessments.Customer Migration & Go-LiveLead customer migration planning and execution.Own staged rollout and go-live readiness across technology, operations, customer service, risk, compliance and communications.Coordinate legacy-channel retirement and associated customer communications.Ensure operational readiness, including contact-centre training, support scripts, complaint handling, incident response and the digital support model.Work with Marketing and Compliance on customer communications and migration messaging.Lead the transition from implementation into BAU support and hypercare.Essential ExperienceWe are looking for candidates who can clearly demonstrate the following:Successful delivery of at least one digital or mobile banking channel through to public/customer release within a regulated banking environment.Hands-on experience integrating a digital banking/channel platform with a core banking system , including involvement in the integration layer and cross-vendor dependencies.Proven experience managing multiple tier-one technology vendors and a systems integrator concurrently .Experience with formal supplier escalation, contractual deliverables, commercial change control and scope management.Genuine end-to-end project ownership , from design and build through integration testing, SIT, UAT, security testing, pilot, staged rollout, full release and hypercare/BAU transition.Strong experience owning integrated delivery plans, critical paths, RAID, budgets and project governance.Confidence presenting to Steering Committees, senior management and Board-level stakeholders.Working knowledge of UK digital banking regulatory requirements, particularly SCA and UK GDPR .Experience commissioning and managing mobile application security testing and driving findings through remediation.Proven experience with customer migration, go-live and legacy-channel retirement .Experience delivering customer-facing banking technology rather than solely back-office or internal technology implementations.Highly DesirableDirect implementation experience with Temenos Digital .Experience with Finacle and/or Finacle-integrated banking environments.Experience with both Temenos Digital and Finacle is particularly advantageous.Experience with comparable digital banking/channel and core banking platforms will also be considered where the candidate has a strong track record of implementation delivery.Knowledge of payment and third-party integrations such as Faster Payments, Confirmation of Payee and identity verification.PRINCE2, PMP, MSP or Agile/Scrum certification.Professional qualifications are desirable but will not substitute for relevant banking implementation experience.What We Are Looking ForThe successful candidate will be a delivery-focused Project Manager who is comfortable operating at the intersection of technology, banking operations, vendors, regulation and customer experience .You will need to demonstrate that you have personally delivered a customer-facing digital/mobile banking implementation-not simply managed a general IT project or worked within a banking environment.We are particularly interested in candidates who can evidence:A live digital/mobile banking implementation delivered to customers.Digital channel-to-core banking integration.Complex multi-vendor and systems integrator management.Real customer migration and staged go-live experience.Strong governance and senior stakeholder management.Practical understanding of digital banking security and UK regulatory requirements.Key StakeholdersYou will work closely with:Digital, Technology and Product teamsRisk, Compliance and Information SecurityData Protection OfficerLegal, Procurement and Vendor ManagementInternal AuditMarketing and CommunicationsProgramme Steering Committee and Management CommitteeGroup technology and information security functionsTemenosFinacle/Group IT teamsSystems integrator and third-party technology providersPayment scheme and identity/verification providersPractical Requirements12-month fixed-term contractHarrow / HybridStart: August/September 2026Salary: up to £80,000Candidates must have the Right to Work in the UK .Candidates must be comfortable committing to the full 12-month FTC.Important Note for ApplicantsPlease only apply if you can demonstrate direct delivery experience of a customer-facing digital or mobile banking implementation in a regulated banking environment .Candidates whose experience is primarily general IT project management, internal technology delivery, or banking operations-with no evidence of delivering a digital/mobile banking channel through to customer release-will not be suitable for this position.TPBN1_UKTJ

Pay: £50,000.00-£80,000.00 per year \n \n Job Description: \n\n • Position: Head of Operations\n, • Reports to: Directors\n, • Location: North London\n, • Employment Type: Full-Time\n, • Salary: Competitive, dependent on experience with performance related bonuses.\n\n \n Who are we \n We are North London’s leading healthcare clinic, known for delivering exceptional patient care and outstanding results. We are one of the most successful and fast-growing clinics in the area. \n Our success is built on a team of 23 outstanding professionals (with ambitions to grow this number immminently) who share a common drive for excellence. We thrive in a high-performance environment where dedication, passion, and ambition are valued and rewarded. If you're looking to join a dynamic, results-driven team that supports your growth and success, we’d love to hear from you! \n \n Key Outcomes \n The Head of Operations must accomplish the following measurable results within a 24 month period, these include: \n Whoever takes this role will be measured against four outcomes above all else: \n\n • Growth: deliver year-on-year revenue growth across the group, working towards our two-year target of £1,500,000 in annual turnover (our five-year target is £2,500,000).\n, • Regulatory leadership: lead Bodylogics through its pending CQC registration to a successful outcome and keep the group inspection-ready.\n, • Operational excellence: run four efficient, well-utilised clinics that deliver a consistently outstanding patient experience.\n, • Strong leadership: build capable, accountable clinic managers and a high-performing team aligned to our values.\n\n \n Demonstrating your fit: we expect candidates to evidence, from their current or recent roles, how they have delivered each of these outcomes before with real examples and, for growth in particular, the numbers behind their results. \n \n Job Overview \n We are seeking an experienced, dynamic and commercially-minded Head of Operations Manager to oversee the daily management and smooth running of our four busy clinics. Reporting directly to the Clinic Director, you will line manage our Clinic Managers and Administration team, ensuring the highest standards of clinical care, operational efficiency and financial performance across every site. \n This is not a caretaker role. It is a growth and leadership role. The successful candidate will own two mission-critical objectives: leading Bodylogics through its pending CQC registration to a successful outcome, and driving year-on-year revenue growth as we work towards a two-year target of £1,500,000 in annual turnover and a five year target of £2,500,000. We are looking for someone who has demonstrably done something similar before and can show us how. \n \n Primary Objectives - What Success Looks Like \n Everything in this role ladders up to three core outcomes. Performance will be measured primarily against these: \n \n 1. Growth: Deliver year-on-year revenue growth towards stated targets \n\n • Grow group revenue every year, in line with our two and five-year plan to reach £2,500,000 in annual turnover in year five.\n, • Improve room utilisation across all clinics (target 80–90%) as the primary engine of scalable growth.\n, • Develop and expand revenue streams. This includes new services, improved retention, higher conversion to Packages of Care, and support in the growth of the corporate offering.\n, • Evidence required: candidates must be able to demonstrate, from their current or recent roles, how they have grown a healthcare (or comparable) business year on year, specifically with the numbers and the methods behind it.\n\n \n 1. Regulatory Leadership: Lead our pending CQC registration to success \n\n • Take ownership of Bodylogics' pending CQC (Care Quality Commission) status, leading the organisation through registration to a successful outcome.\n, • Build and embed robust CQC-compliant systems, policies and evidence across all clinics, and act as the operational lead for inspection readiness.\n, • Maintain ongoing compliance as new services (e.g. GP, aesthetics) are introduced, ensuring the group is always inspection-ready.\n\n \n 1. Operational & Clinical Excellence: Run four clinics that patients return to \n\n • Ensure consistently high standards of clinical care and patient experience across every site, protecting our outstanding reputation.\n, • Deliver operational efficiency, strong utilisation and a smooth patient journey from first contact to discharge.\n, • Build capable, accountable clinic leadership using our OAR / BED values framework (Ownership, Accountability, Responsibility).\n\n \n Key Responsibilities \n \n 1. Operational Management \n\n • Day-to-Day Operations: Oversee daily operations across all four clinic locations, ensuring seamless, efficient workflow across all sites.\n, • Clinic Efficiency: With the support of the Admin team and Clinic Managers, optimise appointment scheduling, rosters and room allocation to maximise resource use, minimise downtime and improve patient flow.\n, • Patient Experience: Ensure the whole Bodylogics team maintains a high standard of patient care and customer service, and that complex queries and complaints are handled professionally and with a patient-centred approach.\n, • Quality Assurance: Implement and monitor adherence to clinical policies, procedures and best practices for safe, consistent, high-quality care across all clinics.\n, • Inventory & Facilities: Oversee procurement, stock and maintenance of clinical supplies and equipment, and ensure all facilities meet the highest standards of cleanliness, safety and health & safety compliance.\n\n \n 1. Financial Oversight \n\n • Budget Management: Develop, monitor and manage clinic budgets with the Clinic Director and Accounts Team, ensuring each clinic operates within its financial parameters.\n, • Financial Reporting: Regularly review performance, analysing revenue, profit margins, expenses and cash flow, and provide detailed reports, alongside the Accounts Team to the Clinic Director on the financial health of each site.\n, • Commercial Growth: Identify opportunities to grow revenue and profitability by improving utilisation, retention and conversion, all whilst without compromising patient care or quality.\n, • Billing & Collections: Oversee billing to ensure services are accurately invoiced and monitor collections to maintain positive cash flow.\n\n \n 1. Staff Management \n\n • Line Management: Directly manage Clinic Managers and the Admin team, providing leadership, support and mentorship to run each site effectively.\n, • Staff Performance: Set and review performance goals, holding regular one-to-ones to monitor progress, give feedback and support development, tying accountability to our OAR values.\n, • Workforce Planning: Oversee staffing across all clinics including recruitment, onboarding, training and cover in order to meet patient demand.\n, • Team Communication & Culture: Foster a collaborative, supportive culture through clear communication and regular team meetings, keeping everyone aligned to clinic goals and values.\n, • Training & Development: Develop ongoing training and internal progression pathways for clinical and administrative staff.\n\n \n 1. Strategic Planning & Development \n\n • Business Growth: Design and implement strategies to grow revenue such as our new services (GP, podiatry, aesthetics, well-being memberships), optimised current offerings and stronger patient retention. This is in support of the £2.5m five-year goal.\n, • Service Development: Support the roll-out of new services and full 'health hub' offerings across sites, ensuring each launches operationally sound and compliant.\n, • Process Improvement: Continuously assess and improve clinic processes to enhance efficiency, patient care and staff satisfaction.\n, • Regulatory Compliance: Ensure all clinics comply with healthcare regulations, data protection and industry standards, with CQC readiness as a standing priority (see Primary Objectives).\n\n \n 1. Reporting & Analysis \n\n • KPI Monitoring: Set and monitor KPIs for operations, patient satisfaction, financial performance and staff productivity, using data to drive decisions.\n, • Performance Reporting: Provide regular, detailed reports to the Clinic Director, highlighting successes, challenges and areas needing intervention, with clear action plans.\n\n \n Essential Skills & Experience \n\n • Proven experience managing multi-site healthcare or physiotherapy clinic operations.\n, • Demonstrable track record of driving year-on-year revenue growth in a clinic or comparable business and you are able to evidence how it was achieved, with figures.\n, • Experience of CQC registration and/or maintaining CQC compliance (or equivalent healthcare regulatory frameworks).\n, • Strong financial acumen including budgeting, financial reporting and cost management.\n, • Excellent leadership skills, with the ability to mentor, motivate and manage clinic managers and staff.\n, • Exceptional organisational and problem-solving skills with a keen eye for detail.\n, • Outstanding communication and interpersonal skills to liaise with patients, staff and external partners.\n, • Sound knowledge of healthcare regulation, compliance and clinical best practice.\n\n \n Desirable Skills \n\n • Background in physiotherapy or healthcare management (not essential).\n, • Experience implementing and managing clinical software systems.\n, • Experience launching new services within a growing group.\n\n \n What We Offer \n The chance to shape a growing, ambitious clinic group at a pivotal moment with genuine ownership of both our growth trajectory and our regulatory future. This is a role for someone who wants their name on the results, and who will be recognised and rewarded for delivering them. \n \n Why Join Us? \n This is an exciting opportunity for a driven professional to lead a growing multi-disciplinary healthcare clinic and take it to the next level. You’ll have the autonomy to implement strategies that enhance profitability while ensuring the highest standards of patient care. Successful candidates will have the opportunity to earn unlimited bonuses through our high-performance clinic reward scheme, ensuring strong financial incentives directly tied to your success. \n \n Job Type: Full-time \n \n Benefits: \n\n • Company pension\n, • Employee discount\n, • On-site parking\n, • Profit sharing\n\n Experience: \n\n • Management: 3 years (required)\n\n

Job Title: Personal BankerLocation: Golders Green (Fully Office Based)Salary: £27,000 per annumContract: PermanentAbout the RoleWe are seeking a motivated and customer-focused Personal Banker to join our Hounslow branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives. An exceptional Sales track record is a must have.As a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team.Key ResponsibilitiesProactively identify and pursue sales opportunities through referrals, networks, and events.Deliver outstanding customer service via phone, email, and face-to-face interactions.Handle customer queries and complaints promptly and professionally.Promote and cross-sell banking products and services to meet customer needs.Support business development initiatives, including attending events and networking activities.Process new account applications, service requests, and AML checks.Operate cash services, maintain accurate registers, and process remittances.Provide cover for colleagues when required and undertake delegated responsibilities from senior management.Skills & CompetenciesStrong networking and sales skills.Excellent interpersonal and communication skills (both written and verbal).Ability to establish credibility and rapport quickly.Comfortable discussing financial needs and tailoring solutions for customers.Previous retail sales or banking experience preferred.Results-driven with a proactive, self-motivated approach.Reporting LineReports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales.Why Join Us?This is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys.TPBN1_UKTJ

Fuel your future with AO – and unlock serious earning potential.We're all about making work, work for you. With a shift pattern designed for real life, you'll have the flexibility you need to keep everything in balance.As one of our Gas Engineers, you'll stay in control of your own Gas Safe card while enjoying a reliable, steady income you can depend on.And the best bit? The rewards. You can earn:Up to £2,000 in performance bonusesA £4,000 welcome bonus just for joining the teamPlus, the chance to boost your earnings with overtime averaging up to £3,000 a year.It's everything you need to power your career forward, with a team that's got your back every step of the way.Here's what you can expect to be doing as a Gas Installations Engineer:As an AO Gas Engineer, you'll head out on the road with one of our drivers, visiting customers in their homes and bringing their appliances to life. You'll be installing gas and electrical products safely and efficiently — no repairs, no guesswork. Just high-quality installs and top-notch customer service, every single time.A Few Things About You:You'll need to have:A full UK driving licence with no more than 6 pointsCCN1 & CKR1 qualificationsTo be over 21 for insurance purposesAt least 1 years' experience in gas installationsIt'd be great if you also have:Some experience installing electrical appliances (but don't worry — we'll give you all the training you need to get up to speed)Our Benefits:What's in it for you:At AO, we've designed our benefits to make life easier, inside and outside of work.A 4 on, 4 off shift pattern with 24 days holiday — you'll work less than half the year.A company van with fuel paid for, so you're ready to go from day one.On-call support from our expert technical team whenever you need it.Access to fantastic training facilities with ongoing development opportunities.A competitive pension scheme.Plus, a great range of everyday perks:Simply Health cash plan to help cover healthcare costsHelp at Hand — access to a 24/7 GP and wellbeing supportThe option to buy extra holidays for even more flexibilityA cycle to work scheme to support a healthier commuteWage stream access, putting you in control of your money every step of the way — access your earnings when you need them, not just on paydayExclusive ticket access to AO Arena, Sale Sharks and Manchester ThunderAnd that's not all — there's plenty more to discover when you join the team.Location: The Heights, Unit 1, Cranbourne Industrial Estate, Cranborne Road, Potters Bar, EN6 3JNClick 'Apply' now to join our family and find out more about the Gas Installations Engineer role.TPBN1_UKTJ

About The RoleJoin HomeServe as a Plumbing Engineer and play a vital role in keeping our customers' homes running smoothly.• Location: Harrow• Salary: £40,720 - £44,120 (depending on experience) + £3,000 guaranteed bonus in your first year• Hours: You will average 40 hours per week (including evenings, weekends and bank holidays)What you'll be doingAs a Plumbing Engineer, you'll work in customer's homes carrying out repairs and maintenance across a range of plumbing systems.Your day-to-day will include:• Diagnosing and fixing plumbing issues such as leaks, faults and damaged pipework• Completing 1st and 2nd fix plumbing work in domestic properties• Repairing and maintaining household plumbing systems• Managing jobs independently while delivering excellent customer service• Representing HomeServe in customers' homes with professionalism and careThis is a field-based role where no two days are the same, giving you variety and autonomy in your work.What you'll getHomeServe offers a competitive package designed to support you both at work and at home:• Competitive salary + £3,000 guaranteed bonus (year one)• Paid overtime opportunities• Pension scheme with income protection• 33 days holiday (buy/sell options)• Company van & fuel card• All tools, uniform & PPE provided• Access to industry-leading training & ongoing development• Free HomeServe Cover 8 policy• Smart tech salary sacrifice (Ikea/Currys)About YouWhat we're looking for• Level 2 qualification in Plumbing• Experience in 1st and 2nd fix plumbing• Experience working in domestic properties• Full UK driving licence (max 6 penalty points)• Strong customer service skills• Ability to work independently and solve problems on site• A positive, proactive approach to your workTraining and supportWe'll give you everything you need to succeed from day one:• Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office• Week 2: On-the-job training alongside an experienced HomeServe Plumbing Engineer(Where required, we will pay for your accommodation and meal allowance for your induction).Why join HomeServe?At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done.We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most.Ready to build a rewarding career with HomeServe? Apply today and take the next step with us.About UsHomeServe has got over 30 years' experience taking care of the nation's homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics, our home experts are ready to get the job done.TPBN1_UKTJ

Job descriptionHead of Business - JLR WatfordFun, exciting, rewarding work. Join us for the ride.Working with world-class brands as a Head of Business you'll have the drive to deliver outstanding and trusted experiences for our customers.As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and rechargeSave money every day with our exclusive retail discountsDrive a great deal with discounts on new and used cars, plus servicing offersPlan for the years ahead with our company pension schemeBalance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matterCommute for less with our cycle-to-work schemePrioritise your wellbeing with dedicated support for you and your family24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easilyMake a difference with a paid day to volunteer in your communityInvest in your future with our company share purchase planEarn financial rewards when you refer a friend to join the teamKeep learning and growing with our training and development opportunities for everyone.Life assurance with the option to increase coverWe're open to flexible working options - just askWhat you'll do day to day Drive the performance of each department in order to ensure that excellent customer service is provided and all financial targets are achieved.To create with each Department Manager co-ordinated, detailed annual plans, in line with defined long term goals, for each section of the business covering all targets for profitability, productivity, resource control and development.To establish and develop the retail centre organisation and control systems to ensure the efficient operation of each department, consistent with its present and future objectives.To monitor continuously all adverse trends and potential problems, and take corrective action in a timely manner.To monitor all competitive threats and opportunities to the business to ensure the long-term profitability of the Company and protection of the franchise.To direct the activities of each department manager to ensure they and their staff are continually contributing to the objectives of the business.Helpful skills and qualificationsDon't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Previous proven experience within a similar positionCustomer awarenessTrack record of successBrand affinityNegotiation and communication skills.Ability to meet deadlines and work under pressureFull UK driving licenceWe value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - Teamwork - ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.TPBN1_UKTJ

Full-Time | Monday to Friday | Career Progression Opportunity We are looking for a reliable and hardworking Installer / Trainee Loft Installer to join our growing installation team based in Watford. This is an excellent opportunity for someone who enjoys practical hands-on work and wants to develop a long-term career within the industry. The role is designed as a development position, giving the successful candidate the opportunity to build the skills and experience required to progress into a fully qualified Head Installer over time. Working Hours & Pay Monday to Friday 8:00am start until finish 37.540 hours per week Pay rate: £12.71 per hour Role Overview As an Installer, you will support the Head Installer with loft installations while learning all aspects of the role, including raised loft flooring systems, loft hatches, ladders, customer service, health & safety, and finishing standards. We are looking for someone with a positive attitude, strong work ethic, willingness to learn, and excellent attention to detail. Key Responsibilities Support the Head Installer with daily loft installation work Learn how to install raised loft flooring systems safely and correctly Assist with loading materials, tools, and equipment Protect customer properties using dust sheets and safe working practices Maintain a clean, safe, and organised working environment Follow company installation procedures and instructions at all times Develop practical installation skills through on-site training Help maintain high standards of workmanship and customer service Assist with cleaning all work areas thoroughly upon completion Wear and maintain correct PPE and follow health & safety procedures Support the installation team in completing jobs efficiently and professionally Daily Duties Arrive at the depot before 7:00am to assist with loading materials and equipment Help check tools, PPE, consumables, and materials before departure Travel to customer properties with the Head Installer Lay dust sheets and protect customer property before work begins Assist with loft boarding and raised flooring installations Learn how to fit loft hatches, ladders, and finishing trims Keep the work area clean and organised throughout the day Assist with removing rubbish and waste materials from site Clean surrounding areas before leaving site Observe and learn customer handover and sign-off procedures Assist with installation photographs where required Follow all company health & safety procedures What Were Looking For Positive attitude and willingness to learn Reliable, punctual, and hardworking Good practical skills and attention to detail Ability to work as part of a team Professional and respectful attitude towards customers Construction or installation experience is beneficial but not essential What We Offer Full training and on-site development Career progression opportunities into a Head Installer role Stable full-time work Supportive team environment Hands-on practical work with varied daily tasks If youre motivated, eager to learn, and looking for a long-term opportunity with room to progress, wed love to hear from you. TPBN1_UKTJ

Hybrid role working a minimum of 2 days a week from our offices in Croxley Park, Watford About the Role At H. Samuel, we're proud to be part of life's biggest moments. From engagements and anniversaries to personal milestones and meaningful gifts, our customers trust us to help them celebrate what matters most. As part of our ambitious growth plans, we continue to invest heavily in our digital capabilities, enhancing our platforms, elevating the customer experience, and expanding our eCommerce team. This is an exciting opportunity to join us as we build a best-in-class digital function that will drive the next phase of our growth. As Digital Trading Manager, you'll play a pivotal role in shaping how customers experience our brand online. Reporting to the Head of Ecommerce Trading, you'll own the commercial performance of the H. Samuel website, driving growth in revenue, conversion and customer engagement through a customer-first, data-led trading strategy. This is an opportunity to lead the trading direction of one of the UK's best-known jewellery brands, combining commercial leadership, strategic thinking and operational excellence. You'll work across Ecommerce, Marketing, Merchandising, Analytics, Finance and Technology to deliver exceptional customer experiences and achieve ambitious growth targets. You'll have the autonomy to shape strategy, influence key decisions and play a significant role in accelerating H. Samuel's digital growth journey, while helping millions of customers celebrate life's most meaningful moments. Key responsibilities include Owning the commercial performance of the H. Samuel website, delivering against revenue, conversion and profitability targets. Defining and delivering the digital trading strategy, ensuring it supports both immediate commercial objectives and long-term business growth. Leading the trading calendar, bringing key campaigns, promotional events and seasonal moments to life online. Using data, insight and customer behaviour to identify opportunities, optimise performance and improve decision-making. Championing continuous improvement of the customer journey through testing, personalisation and conversion optimisation. Leading onsite merchandising, navigation, search and product presentation to maximise customer engagement and sales performance. Building strong partnerships across Marketing, Merchandising, Technology, Finance and Customer Experience teams to deliver aligned commercial outcomes. Providing insight, recommendations and performance updates to senior stakeholders, helping shape future trading priorities and investment decisions. Leading, coaching and developing a high-performing Digital Trading team. What success looks like in this role Delivering sustainable growth in revenue and profitability. Improving conversion, customer engagement and overall trading performance. Creating seamless and compelling customer journeys that inspire customers to shop with confidence. Building strong cross-functional relationships and influencing key business decisions. Developing a highly engaged and capable trading team. About You The successful candidate will be a commercially-minded ecommerce leader with a proven track record of driving online growth in a fast-paced retail environment. You combine strategic thinking with a hands-on approach and are passionate about using data, insight and customer understanding to deliver results. Skills and experience you will bring include: Significant experience in ecommerce trading, digital commerce or online retail leadership. A strong track record of delivering revenue growth and commercial performance through digital channels. Excellent commercial acumen and analytical capability Experience using tools such as Adobe Analytics, Contentsquare and advanced Excel to drive decisions and performance. Expertise in customer journey optimisation, testing and conversion improvement. Strong stakeholder management skills and the ability to influence at all levels. Experience leading and developing high-performing teams. We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: Competitive salary Generous discount of up to 30% off our fabulous products from day one. An annual enhanced discount to celebrate the day you joined our team. Retirement Savings plans which offer flexibility in the way you save for the future. Immediate Life Assurance from day one. A minimum of 22 days holiday per year which increases after a years' service. Recognised qualifications, study support and structured career progression. Health and Wellbeing Scheme. Financial Wellbeing scheme. Give As You Earn scheme - An easy way to support causes close to your heart. Real Rewards - exclusive discounts on groceries, travel and leisure. Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need. TPBN1_UKTJ

Account Manager Motorsport Sales (JD) About the Job This is a remote role preferably based in Mooresville, North Carolina, or Indianapolis IN area with a willingness to travel. Company Summary. Clarendon Specialty Fasteners (CSF) is a stocking distributor of aerospace and commercial fasteners, hardware, and associated products worldwide. CSF is an authorised distributor for many leading manufacturers, with a growing presence in all major geographic markets and locations in USA, UK, Germany, Thailand, and Mexico. CSF also provides added-value services including vendor-managed services, product technical support, and in-house manufacturing capabilities for core products as well as assemblies and customer-designed products. Our customer service, on-time delivery, and quality control give Clarendon a competitive edge in the Motorsport industry. Our company ethos and core beliefs remain unchanged from our inception – to deliver the highest level of service through a strong, highly skilled team of knowledgeable individuals who are customer-focused, accountable, and reliable. Our success is proven by our continual growth – come be a part of our journey! Role Summary. Must have prior experience working in the professional racing industry. (i.e. NASCAR, Indy Car, IMSA, NHRA etc.). This account manager role plays a key part in developing our customer partnerships and developing customer service to our customers by managing inquiries, quotations, processing orders, along with providing issue resolutions with professionalism and efficiency. This role requires close collaboration with internal teams such as sales, purchasing, operations and technical/engineering support to ensure that the customer’s needs are met in a timely and accurate manner. The ideal candidate will be able to demonstrate a proactive, consultative approach, seeking new opportunities to upsell or cross-sell, account management, handling customers’ pain points with empathy and promoting our competitive advantages. Additionally, supporting other team members to drive continuous improvement and staff development, maintaining accurate records and aligning with the company core values. Our Values: We are looking for candidates who embody our core values of Agility (adaptable and responsive to change), Collaboration (working effectively with teams and stakeholders), and Empathy (understanding and caring for client and team needs). Main Duties. Customer Support and Service Excellence Assist customers in processing requests for quotes, placing orders, processing returns, and resolving any order related issues. Respond promptly and professionally to customer requests Source nonstock product requests Liaise with customers to ensure their inquiries and issues have been resolved in a professional, satisfactorily and swift matter. Handle customer complaints or concerns with empathy ensuring a swift resolution Provide a proactive and consultative approach for customers regarding their choice of products and added value services. Provide industry leading technical support to customers. Maintain proactive and consistent communication with customers to strengthen relationships and drive engagement Sales and Business Development. Exceed monthly performance indicators. Proactively identify opportunities to upsell or cross sell products and services to customers. Optimize profit margins through strategic market pricing and streamlined quoting processes. Identify, research, and recover declining or lost business with high growth potential. Explore and recommend innovative products and solutions to enhance market competitiveness. Evaluate the competitors and promote our competitive advantages. Maximize and diversify supply chain opportunities to benefit customers. Collaboration and Internal Communication. Collaborate closely with internal sales, purchasing, operations and technical support to expedite customer requests and ensure a timely resolution of customer requests and pain points. CRM and Reporting. Maintain accurate customer records in our ERP/CRM management system Record and update customer interactions and sales visit reports in line with company procedures. Reporting to the Head of Motorsport. Key Skills. Strong customer service orientation with a commitment to delivering a positive experience Comfortable working with numbers, including sales pricing and margin calculations. Tenacious, proactive, and results driven, with a strong focus on performance. Exceptional verbal and written communication skills. Highly organized, efficient and detail orientated. Experience. Proven track record in customer-facing and/or inside sales role. Demonstrated track record of being performance driven and consistently exceeding targets. Market knowledge and network connections in the region. Degree or equivalent experience preferred Benefits. 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Group 1 Automotive is hiring a Head of Business for their Watford location. In this role, you'll lead departments to enhance customer service and achieve financial targets. Successful candidates will have proven leadership experience and possess strong negotiation and communication skills.

Head of Operations | Hertfordshire / North London Border (On site) Salary: Competitive + extensive benefits package Lead Operations. Drive Growth. Shape the Future. I’m delighted to be partnering with an ambitious and fast-growing pharmaceutical business in the search for an experienced Head of Operations. My client has built an excellent reputation for quality, compliance and customer service, supplying pharmaceutical products to customers across the UK and international markets. As they continue to invest in their operations and enter an exciting new phase of growth, they are looking to appoint a dynamic operational leader to help shape the future of the business. This is a fantastic opportunity to join a business at a pivotal stage in its journey, where you’ll have genuine influence over operational strategy, process improvement, people development and business growth - all whilst operating within a highly regulated environment. The Opportunity Working as part of the senior leadership team, you’ll take overall responsibility for leading warehouse and operational activities, ensuring the business continues to deliver exceptional service to both UK and international customers. Working closely with Commercial and Quality, you’ll help create a more proactive, efficient and scalable operation, balancing customer expectations with regulatory requirements in a fast-paced environment. You’ll lead a small but expanding operational team, developing capability, improving processes and creating a culture of accountability, collaboration and continuous improvement. Key Responsibilities • Provide strategic leadership across all operational activities., • Drive operational excellence, efficiency and continuous improvement., • Lead warehouse and distribution operations within a GDP-regulated environment., • Develop forecasting, planning and resource management processes to improve operational visibility., • Champion customer service while ensuring regulatory compliance remains uncompromised., • Build strong relationships across Commercial, Quality and other business functions., • Coach, develop and empower operational leaders and team members., • Deliver operational projects that support future business growth., • Monitor operational performance through meaningful KPIs and data-driven decision making., • Foster a culture of accountability, collaboration and continuous improvement. About You My client is looking for an experienced operational leader who enjoys building structure, developing people and driving operational performance within a growing business. You’ll be equally comfortable contributing to strategic discussions as you are supporting operational decision making and leading teams through change. To be successful, you’ll bring: • Proven experience leading warehouse, manufacturing logistics or supply chain operations., • Experience within a GDP, GMP, pharmaceutical, healthcare or similarly regulated environment., • Strong leadership and people development skills., • Excellent planning and organisational capability., • Experience delivering operational improvements and embedding best practice., • A collaborative leadership style with the ability to build strong relationships across multiple departments., • Strong commercial awareness alongside an unwavering commitment to quality and compliance., • The ability to remain calm, decisive and solutions-focused in a fast-moving operational environment. Why Apply? This is much more than a traditional operational management role. My client is offering the opportunity to join a successful and growing organisation where you’ll play a key role in shaping the future of the operation. You’ll have the autonomy to introduce new ideas, influence strategic direction and help build an operation capable of supporting ambitious growth plans. If you’re an experienced operational leader looking for your next challenge within a business that genuinely values innovation, collaboration and continuous improvement, I’d love to hear from you. Keywords: Head of Operations, Head of Supply Chain, Head of Distribution, Head of Manufacturing, Operations Director, Supply Chain Director, Distribution Director, Manufacturing Director, Factory Manager, Operations Manager, General Manager, Plant Manager, Pharmaceutical, Pharmaceuticals

Pear Recruitment: Commercial Property Office Manager Location: Harrow Salary: £40,000 basic salary with a guaranteed minimum income of £65,000 per annum Hours: Mon - Fri 9am - 5.30pm Our client is a specialist commercial property investment company focused on sourcing and marketing income-producing freehold industrial investments across the UK. They work with private investors, high-net-worth individuals, and property professionals to deliver carefully selected investment opportunities that provide strong rental yields and long-term capital growth. As their business continues to grow, they are looking for an ambitious, organised and customer-focused Investment Sales Executive to support our investment sales team and help deliver an exceptional investor experience Role Purpose Reporting to the Head of investments you will play a key role in supporting the investment sales function by generating new business opportunities, nurturing relationships with prospective and existing investors, and providing comprehensive administrative and marketing support to the Head of Investments. The successful candidate will be responsible for lead generation, qualifying enquiries, converting leads into property viewing appointments, coordinating marketing campaigns, progressing sales, managing investor aftercare, and ensuring the smooth administration of the sales process from initial enquiry through to completion. Job Purpose To support the investment sales function by generating new business opportunities, maintaining relationships with existing investors, and providing administrative and marketing support to the Head of Investments. The role focuses on lead generation converting leads into property viewing appointments, marketing campaigns, sales progression, appointment setting, investor aftercare, and ensuring the smooth administration of the sales process. Key Responsibilities Provide day-to-day administrative support to the Head of Investments. Produce sales brochures for each investment property to be sold by liaising with the external design company. Generate new sales leads through property portals such as Rightmove and Zoopla. Create and manage targeted email marketing campaigns and support wider sales and marketing initiatives. Follow up on sales enquiries and convert leads into property viewing appointments. Deliver exceptional customer service and aftercare to existing investors. Coordinate appointments for investors, surveyors and other stakeholders through effective diary management. Progress property sales by liaising with solicitors, investors and other parties to ensure transactions proceed efficiently. Collate and distribute supporting documentation, including EPCs, floor plans, asbestos reports and other property information required during the sales process. Maintain accurate records of investor communications and sales activity using the company's CRM system. Handle telephone and email enquiries professionally and confidently. Assist with general sales administration and investment-related enquiries. Always represent the company professionally, contributing to the continued growth of the investment sales department and supporting the achievement of business objectives. Achieve agreed appointment generation and sales activity targets. Essential Experience Previous experience in sales, marketing, sales support, administration or customer service preferably in a property sales environment. Competent in Microsoft Office applications. Experience using a CRM system is desirable. Previous sales and marketing experience within the property industry is preferred. Skills & Attributes Strong administrative and organisational skills with a high level of attention to detail. Excellent written and verbal communication skills. Professional and confident telephone manner. Ability to prioritise workload and manage multiple tasks effectively. Customer-focused with excellent relationship-building skills. Self-motivated, proactive and target driven. Able to work independently and collaboratively within a team. Key Performance Indicators Qualified sales leads generated. Property viewing appointments booked. Achievement of appointment generation targets. Efficient progression of property sales through to completion. Timely follow-up of enquiries. Accuracy of CRM records and sales administration. Investor satisfaction and quality of aftercare. If you are interested in this Commercial Property Office Manager position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

Service Advisor – Watford We are recruiting for a Service Advisor, Automotive Service Advisor or Aftersales Advisor to join a busy dealership in Watford. Applicants must have strong customer service and communication skills, experience working in a target-driven environment, hold a Full UK Driving Licence and have the right to work in the UK. Previous automotive Service Advisor or Aftersales experience is advantageous but not essential. Job Details: Location: Watford Salary: £34,000 basic + bonus OTE: £45,000 Hours: Monday - Friday 8 - 6, 1 in 5 Saturdays, 8.30 - 4 Reference: 31233 Service Advisor Company Benefits 33 days' annual leave including bank holidays Manufacturer-led training and ongoing development Career progression across multiple sites Company pension scheme Life Assurance with options to increase cover 24/7 access to healthcare professionals Dedicated wellbeing support for employees and their families Discounts on new and used vehicles and servicing Exclusive retail discounts Industry-leading family-friendly policies Company share-purchase plan Cycle-to-work scheme Paid volunteering day Employee referral rewards Flexible working options available on requestService Advisor Role Act as the main point of contact for customers throughout servicing and repairs Book workshop appointments and complete pre-appointment calls Keep customers updated on vehicle progress and completion times Liaise with Vehicle Technicians and workshop colleagues regarding repairs Explain maintenance and repair recommendations clearly to customers Identify suitable additional service and repair opportunities Maintain accurate customer records and deliver excellent customer serviceService Advisor Requirements Strong customer service and communication skills Previous experience working in a target-driven role Confidence identifying customer needs and appropriate upselling opportunities Strong organisation and time-management skills Ability to manage a busy workload and work effectively under pressure Full UK Driving Licence Right to work in the UK Previous Service Advisor or automotive Aftersales experience is advantageous Previous VAG experience or a relevant VAG qualification is desirableHow to ApplyIf you're interested in this Service Advisor vacancy in Watford, please apply with your CV and one of our consultants will contact you upon receipt. All applications will be treated in the strictest confidence. Consultant: Robert Samuels Octane Recruitment RSOJ Octane Recruitment is one of the UK's leading Automotive and Motor Trade recruitment agencies. We recruit across the UK for main dealerships, independent garages, bodyshops, fleet operators, HGV companies, manufacturers, engineering businesses and head office functions, placing permanent, temporary and contract staff. If this Service Advisor role isn't quite right, we also recruit for similar positions including Service Advisor, Senior Service Advisor, Aftersales Advisor, Automotive Service Advisor, Service Receptionist, Aftersales Executive, Workshop Controller and Customer Service Advisor roles across the UK

Head of Service Delivery & Strategic Partnerships Hertfordshire (Hybrid) £85,000 + Full Package Our client is a highly respected specialist contractor delivering electrical compliance, life safety, security and installation services across London and the South East. With a strong reputation for quality, reliability and customer service, they support a diverse portfolio of housing providers, managing agents, commercial clients and construction partners. As part of their continued growth, they are seeking an experienced operational leader to oversee a substantial client portfolio, drive service excellence and strengthen key strategic partnerships. The Opportunity This senior leadership position carries responsibility for the delivery, commercial performance and governance of a diverse portfolio generating approximately £5m-£10m annual turnover. Working alongside fellow operational leaders and reporting directly to the executive team, the successful candidate will oversee multiple service disciplines including: Electrical compliance and testing Fire and life safety systems Security solutions Planned and minor project worksThe role combines operational leadership, financial accountability, customer relationship management and team development, ensuring outstanding service delivery across a broad client base. Key Responsibilities Operational Leadership Take ownership of the successful delivery of maintenance, compliance and project services across a multi-client portfolio. Ensure all contracts are delivered safely, efficiently and in accordance with agreed service standards. Provide leadership across operational teams, driving consistency, accountability and continuous improvement. Oversee resource allocation to ensure effective deployment of engineers, supervisors and support teams. Balance planned programmes, reactive works and project activity to maximise productivity and client satisfaction.Client & Partnership Management Act as the executive sponsor for key strategic customer accounts. Build and maintain strong relationships with senior client stakeholders. Lead regular performance reviews and strategic meetings. Identify opportunities to enhance service delivery and expand existing partnerships. Support customer retention initiatives and long-term contract sustainability.Commercial & Financial Performance Assume full accountability for portfolio profitability and financial results. Develop annual budgets and support long-term business planning. Monitor revenue, margin performance, forecasting accuracy and cash conversion. Review contract performance and implement corrective actions where required. Ensure projects are commercially managed through planning, delivery and close-out stages.Team Leadership Lead and mentor Contract Managers and operational support teams. Foster a positive, performance-focused culture aligned with company values. Support succession planning and employee development initiatives. Drive engagement, accountability and high professional standards across all levels. Conduct regular performance reviews and ensure clear development pathways are maintained.Compliance, Quality & Governance Ensure compliance with all relevant legislation, regulations and industry standards. Maintain robust health, safety and quality management processes. Oversee risk assessments, method statements and operational controls. Monitor subcontractor performance and ensure contractual obligations are met. Lead investigations, corrective actions and compliance reviews where necessary.Business Growth & Contract Mobilisation Collaborate with business development teams on new opportunities, renewals and framework submissions. Provide operational input into pricing, resourcing and mobilisation strategies. Support smooth onboarding of new contracts and service transitions. Identify efficiencies and innovation opportunities that enhance client outcomes and profitability.Reporting & Stakeholder Communication Provide regular operational and financial updates to senior leadership. Present performance against KPIs, budget targets and strategic objectives. Maintain visibility of risks, opportunities and improvement initiatives. Contribute to wider business planning and operational strategy.Experience & Qualifications Essential Significant experience leading multi-service technical or compliance contracts. Proven track record managing large customer portfolios with direct responsibility for relationship management. Demonstrable experience overseeing operational budgets and profit-and-loss performance exceeding £5m annually. Strong understanding of service delivery within housing, property services, facilities management or related sectors. Experience managing large operational teams including managers, supervisors, administration staff and field-based engineers. Excellent stakeholder engagement and communication skills. Strong commercial awareness with a results-driven approach.Desirable Knowledge of electrical compliance, fire safety systems, security installations or building services environments. Experience working with housing associations, local authorities or large residential property portfolios. Understanding of construction and contractor management requirements. Formal health and safety qualifications such as SMSTS, IOSH or NEBOSH. Experience leading contract mobilisations and managing specialist subcontractor networks. Established industry relationships within London and the South East.If you are interested in this role, have any questions, or wish to apply then please send us a copy of your CV Rob Utilise Recruitment

Title: Customer Service Administrator Reporting to: Customer Service Manager Main Objective: To ensure customer orders are processed promptly and efficiently, consistently delivering exceptional service. Key Responsibilities: Manage key accounts, providing an exceptional level of customer service within agreed Service Level Agreements (SLAs). Accurately process orders using the company system. Monitor order progress in coordination with the European Head Office. Proactively follow up on orders to keep clients informed and satisfied. Collaborate closely with Sales Managers to ensure all customer requirements are met and resolved efficiently. Confirm stock availability and provide accurate delivery forecasts. Coordinate with carriers and couriers to facilitate deliveries and investigate any delayed consignments. Essential Skills and Experience: Proven experience in customer service, demonstrating a strong commitment to excellence. Clear and effective communicator, skilled at maintaining positive customer relationships. Proficient in Microsoft Office applications. Ability to multitask and perform well under pressure. Flexible and proactive approach, with a positive, can-do attitude within a small, dynamic team. Computer literate; knowledge of SAP is advantageous but not essential. Excellent attention to detail. Team player who can also work independently using their own initiative. Salary: £28,000 - £30,000 per annum, including potential bonus

Our well-established client based in Hertford is recruiting a maintenance technician to join their team. This is a full-time, permanent position working 40 hours per week and will be required to work weekends on a rota basis. The core working hours for this role is 8:00 am - 4:30 pm (A Day off in Lieu of the following week would be given for weekend working). This role is paying a competitive salary of £27,916 per annum. Reporting to the Head of Maintenance and Compliance, you will carry out planned and preventative maintenance and minor repairs to ensure the building remains safe, compliant and fit for purpose Key Responsibilities: • Carry out minor repairs to building fabric, joinery, furniture, decoration, plumbing and basic electrics., • Repair doors, windows, locks, fixtures, fittings and furniture., • Inspect and report issues with fire doors, alarms, signage and firefighting equipment., • Carry out basic plumbing repairs, including taps, toilets and blocked sinks/drains., • Complete minor plastering and structural repairs., • Maintain accurate records of work and materials used., • Identify and report Health & Safety issues., • Ensure work complies with relevant regulations and procedures., • Undertake training to maintain relevant skills., • Drive company vehicles when required., • Support the wider Maintenance Department as needed. Knowledge, Skills and Experience: • Full clean driving licence (essential), • Good general level of education (GCSE or equivalent), • Demonstrable experience in a similar role, • Excellent organisational and time management skills, • A broad knowledge of building maintenance, plumbing/ drainage and basic electrical safety, • Experience of undertaking minor repairs to buildings, fittings and equipment, • Excellent customer service skills Personal Attributes: • Ability to work to deadlines and under pressure, • Ability to work unsupervised and use own initiative, • Willingness to work flexibly when required, and the ability to adapt to the needs of the role, • Conscientious, trustworthy and reliable Benefits: • Lunch is provided, • 25 days annual leave with enhanced entitlement for long service, pension and group life assurance., • Professional development, • The successful post-holder will be joining a vibrant intellectual community. Due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion. We wish you the best of luck in your job search

Managed Care Consultant Home-based - Must be based in Herts. Full-time - Salary from £32,000+ (DOE) We are seeking a Managed Care Consultant to oversee client services and care delivery across Herts. This home-based role involves regular regional travel (typically no more than 90 minutes from your home location) and occasional attendance at the Kent head office for meetings. The Role You will be responsible for: Managing and reviewing client care packages to ensure high standards and regulatory compliance Conducting client reviews and maintaining accurate, person-centred care plans Supporting new client assessments and service start-ups Acting as a key point of contact for clients and families, ensuring an excellent customer experience Managing, supporting and performance-reviewing care staff within your region Supporting recruitment, training compliance and staff retention Investigating and resolving client or staff concerns professionally and effectively About You Experience in a client-focused role within a regulated environment (healthcare, care, social services, police, housing, or similar) Care sector experience is advantageous but not essential Strong understanding of compliance, quality standards and governance Excellent communication, organisation and time-management skills Confident working independently and managing a varied workload Full, clean UK driving licence and access to your own vehicle Salary & Benefits Salary from £32,000+, depending on experience Company car provided after 6 months (Own vehicle required initially – mileage expensed) 4 weeks’ holiday, rising to 5 weeks after 2 years Health cash plan Workplace pension Bonus scheme Enhanced pay for on-call duties Location & Hours Must be based in Herts Home-based with regional travel Monday to Friday If you are highly organised, client-focused and experienced in working within a regulated environment, we’d love to hear from you. PlEASE NOTE, DUE TO VOLUME WE ARE UNABLE TO RESPOND TO UNSUCCESSFUL APPLICATIONS

Lead Engineer – Commercial Plumbing & Drainage Location: Central London & Greater London (Head Office: Hatfield, Hertfordshire) Salary: £50,000 per annum Job Type: Full-Time, Permanent About the Role We are looking for an experienced Lead Engineer to join a growing commercial plumbing and drainage company specialising in the hospitality sector. This is a senior, hands-on position where you will act as the technical lead and work closely with the Managing Director, becoming their trusted "right-hand person" on all technical aspects of the business. This role is ideal for someone who takes ownership, thrives on solving complex problems, and has the confidence to manage projects from initial inspection through to completion. Key Responsibilities Lead and deliver commercial plumbing and drainage projects across Central London and Greater London from start to finish. Diagnose complex plumbing and drainage issues and develop practical, cost-effective solutions. Carry out site surveys and prepare accurate, detailed quotations. Produce comprehensive written reports following inspections and completed works. Manage projects through every stage, ensuring works are delivered safely, efficiently and to the highest standard. Work closely with the office team in Hatfield to coordinate engineers, schedules, materials and client communication. Build and maintain strong relationships with clients through professional communication and exceptional customer service. Ensure all work complies with current regulations, company procedures and health & safety requirements. Provide technical leadership and support to engineers where required. Essential Requirements Significant experience within commercial plumbing and drainage. Strong background working in the hospitality sector, including restaurants, hotels, bars and commercial kitchens. Proven experience in a Lead Engineer, Senior Engineer or Supervisory role. Stable employment history demonstrating long-term commitment within the industry. Excellent fault-finding and diagnostic skills. Ability to independently survey, scope, price and quote complex plumbing and drainage works. Experience managing projects from quotation through to completion. Strong report-writing skills with the ability to produce clear, professional quotations and technical reports. Excellent communication skills with clients, engineers and office staff. A proactive problem solver who uses initiative and thrives on finding solutions. High standards of workmanship and attention to detail. Full UK Driving Licence. What We're Looking For We're looking for someone who takes ownership, leads by example and enjoys overcoming technical challenges. You'll be expected to think independently, make informed decisions and consistently deliver exceptional service. If you're the type of engineer who believes there's always a solution, we'd love to hear from you. Salary & Benefits £50,000 per annum. Permanent, full-time position. Predominantly Central London and Greater London projects. Head office based in Hatfield, Hertfordshire. Company vehicle. Company phone and equipment. Pension. * Paid holiday

Client-Side Property Manager – Essex /Herts (Hybrid) – c£70k + £4.5k car & extensive benefits We’re working with a niche national developer which specialises in high end heritage sites. With an award winning portfolio of sympathetic yet modern designs, their estates are overseen by top quality managing agents who are held to the highest standards from handover through snagging and beyond. As a result of both a healthy pipeline of new developments under construction and a commitment to maintaining standards, they now seek a Client Side Property Manager to manage managing agents as follows: • Non-portfolio role, working on a hybrid basis (1-2 days WFH once settled) from an Essex/Herts borders head office., • Managing the managing agents who themselves manage a Southeast based portfolio of high-end developments, • Upholding quality throughout, ensuring the high standards placed upon the management companies are reflected in the services they provide to residents at all times, • Liaising with residents in relation to escalated issues as they arise, going back to the managing agent in question with your findings/decision, • You will come from a stable career background with extensive block management experience, ideally (but not essentially) underpinned by recognised professional qualification, • You will have managed the handover/snagging process of new builds from completion, and understand the timescales within which residents expect issues to be resolved where defects have been identified and acknowledged, • First and foremost you will be service minded, quality focused and technically proficient with outstanding customer services skills and a desire to uphold an industry leading reputation Salary for the successful client-side property manager will include a basic salary from £60k - £70k plus £4,500 car allowance, bonus, and extensive benefits as well as BUPA and 5 weeks holiday to start. If you would like to move away from portfolio management in a client side role dedicated to improving the standards of property management across high end new builds, please apply now for immediate consideration and further info

Customer Relations Manager (12-Months) Location: Hybrid | Salary: £160 a day paid PAYE Umbrella Are you an experienced Customer Relations Manager with a background in residential housebuilding? Do you thrive in a fast-paced environment where delivering an exceptional customer journey is at the heart of everything you do? We are recruiting on behalf of a leading PLC housebuilder for an experienced Customer Relations Manager to join their team on a 12-month fixed-term contract. This is an excellent opportunity to join one of the UK's most respected developers, playing a key role in ensuring customers receive outstanding service throughout their homeownership journey. The Role Reporting into the Head of Customer Care, you will lead the Customer Relations team, ensuring exceptional levels of customer satisfaction while driving operational performance and continuous improvement. You will be responsible for managing customer care processes from legal completion through to the end of the warranty period, leading a team of Customer Service Coordinators and working closely with Construction, Technical and Commercial departments to resolve issues efficiently. Key Responsibilities • Pre handover snagging and home demos, • Manage customer complaints and escalated issues, ensuring timely and satisfactory resolutions., • Monitor customer satisfaction, KPIs and NHBC/HBF customer survey performance., • Build strong relationships with internal departments including Construction, Technical, Sales and Commercial., • Ensure defects are managed efficiently and completed within agreed timescales., • Analyse customer feedback and identify opportunities to improve processes and service delivery., • Produce regular reports on team performance, customer satisfaction and outstanding issues., • Ensure compliance with company policies, procedures and customer care standards., • Support the wider business in achieving industry-leading customer satisfaction scores. About You • Previous experience as a Customer Relations Manager, Customer Care Manager or similar within a residential housebuilder is essential., • Strong understanding of the customer care process within new-build housing., • Experience managing and developing customer service teams., • Excellent communication and stakeholder management skills., • Ability to manage multiple priorities in a fast-paced environment., • Commercially aware with strong problem-solving and decision-making abilities., • Proficient in Microsoft Office and customer management systems., • Full UK driving licence. What's on Offer • 12-month fixed-term contract with a leading PLC housebuilder., • Hybrid working available., • Opportunity to join a well-established, highly respected business with an excellent reputation for quality and customer service., • Immediate start available

We are recruiting an experienced Permanent Deputy Head of Building Control (Class 3 Specialist) to support a busy Local authority Building Control service team. This senior opportunity is ideal for a qualified Class 3 Registered Building Inspector, RBI Class 3, Specialist Building Inspector, Senior Building Control Surveyor or experienced Building Control professional who can provide expert guidance on Building Regulations, Building Safety Regulator requirements, Higher-Risk Buildings, fire safety and LABC standards while helping to deliver a safe, compliant and customer-focused service. The successful candidate will lead on complex building regulation applications, full plans, building notices, dangerous structures, fire safety and London Building Acts matters, while supporting team development, service performance and regulatory compliance. Key Responsibilities Support the Building Control Manager in leading, developing and motivating the Building Control team. Provide expert technical guidance on complex Building Control matters, including full plans, building notices, dangerous structures, fire safety, Building Regulations compliance and Building Safety Regulator requirements. Lead on complex building regulation submissions, statutory Building Control functions and matters relating to the London Building Acts, including section 20 buildings and section 30 applications. Contribute to service improvement, performance management and the delivery of a responsive, customer-focused Building Control service. Work collaboratively with internal and external stakeholders to support safe, compliant and effective development across the borough. About You Excellent knowledge of the construction industry, including methods, techniques and materials. Excellent knowledge of relevant legislation, regulations and professional codes of practice, including Class 3 Registered Building Inspector requirements, Building Safety Regulator operational standards, Higher-Risk Buildings, the Health and Safety at Work etc. Act 1974 and associated Local Authority Building Control functions. Good knowledge of financial constraints and how they impact service delivery. Understanding of managing diversity and equal opportunities in Building Control. Significant knowledge of fire safety legislation, fire engineering principles, complex building regulation compliance and Building Safety Regulator requirements. Substantial post-qualification experience in Building Control, particularly in assessing full plans and building notice applications. Experience working on complex building regulation applications, higher-risk buildings and fire safety matters across commercial, residential, mixed-use and educational buildings. Substantial experience in delivering a customer-focused service. Substantial experience in dealing with dangerous structures, section 20 buildings and section 30 applications. Ability to work independently, to meet agreed work plans and deadlines, and to meet required performance targets. Ability to work collaboratively with other service managers. Understands the contribution the role makes to the service and organisation, thinks beyond area to understand the aims of other services. Ability to support the development of effective performance management across the service. Excellent written and oral communication and presentation skills, with the ability to maintain accurate records. Essential Qualifications Degree-level education in Building Control, Building Surveying, Construction, Structural Engineering or an equivalent relevant discipline. Membership of a relevant professional body such as RICS, CABE, CIOB or equivalent, with a Building Control bias and evidence of current CPD. Advanced Microsoft Office skills, including Word, Excel and Outlook, with confidence using CRM systems and relevant digital tools. Why Apply? This is an opportunity to step into a senior Building Control role where you can influence a key statutory service, work on technically varied cases, support the development of a specialist team and make a direct contribution to public safety and the quality of the built environment. How to Apply If you are an experienced Class 3 Building Control professional ready for a Permanent senior local government opportunity, apply today with your CV to be considered. Diamond Blaque is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates

We’re looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. Head of Customer Retention – Motor Location: Flexible working (travel to Manchester, Peterborough & London required)Lead the strategy. What You’ll BringPr

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Oversee the delivery of core People Advisory services, including employee relations, manager coaching, policy interpretation, onboarding and offboarding, wellbeing, workforce planning, and employee lifecycle support. Working Pattern: Hybrid (3 days per week in the office following successful complet

We are currently seeking an experienced professional to join our team in the role of Head of D2C (Direct to Consumer) Wealth Customer Proposition. The Head of Direct-to-Consumer (D2C) Wealth Proposition is responsible for defining and delivering the long-term proposition strategy for HBUK’s D2C re

Fourth is seeking a Head of Customer Adoption, EMEA to own Independent and SMB segments of Fourth's customer base — about 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybr

You lead the Customer Success function and are accountable for three connected pillars of scope: client onboarding from post-sale to go-live; management of the client-delivery vendors who perform subcontracted work on our behalf; and Client Portal customer onboarding and support. At GoGlobal, the He

Corporation Service Company (CSC) seeks an experienced Director of HR Business Partnership to lead our global People Advisory function, ensuring consistent, high-quality, and compliant HR support across regions. You will oversee employee relations, policy interpretation, manager coaching, onboarding

GoGlobal is seeking a commercially minded Head of Customer Success to own the client journey from post-sale through steady-state delivery.

Over time, you will turn that work into the operating system for Customer Success at RevenueCat: account plans, customer tiers, health signals, review cadences, handoff rules, playbooks, hiring profiles, enablement loops, and scaled programs that help us serve more customers without becoming bloated

James Fisher and Sons plc is seeking a Head of Infrastructure and Service Management to lead the infrastructure and ITSM functions across the group. This permanent, hybrid role reports to the CIO and requires building a high-performing team, delivering the IT transformation programme and ensuring se

Fourth LTD in London is seeking a Head of Customer Adoption, EMEA, a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success acro

Aveni is seeking a Head of Customer Success to lead and scale a team in a remote-first UK setup. You will own metrics like GRR, NRR, customer health, and satisfaction while shaping the Voice of the Customer to influence product direction and strategy. You will own the CS operating model, drive custo

RevenueCat is seeking a Head of Customer Success to define and scale the post-sales motion. You will partner with TAM, Support, Sales, Product, and Growth Advisory to drive measurable customer outcomes, revenue impact, and product feedback.

The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant

A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. They're looking for someone with the credibility and gravitas to become the senior Customer Success voice in the room when it matters most, leading strategic customer conversations,

Head of Colleges | Further Education Senior Leader. As Head of Colleges, you'll drive quality, innovation, and continuous improvement across the college group, working closely with the Divisional Director and wider Executive Team to ensure a seamless learner journey from school through to further ed

A leading educational institution in Bedford seeks two experienced Heads of School to provide strategic leadership across various curriculum areas, including Creative Industries and Service Industries.

The Head of Infrastructure and Service Management is a senior leadership role within the IT Function, accountable for the reliable, secure and efficient delivery of infrastructure platforms and IT service management across the Group. Lead enterprise infrastructure delivery: Own the end-to-end delive

A leading educational institution in Bedford seeks two experienced Heads of School to provide strategic leadership across various curriculum areas, including Creative Industries and Service Industries.

Lead enterprise infrastructure delivery: Own the end-to-end delivery and performance of all infrastructure services (cloud, on-premises compute, networks, storage, databases, end-user computing, mobile and field technology platforms and connectivity), ensuring services are secure, reliable, scalable

A leading educational institution in Bedford seeks two experienced Heads of School to provide strategic leadership across various curriculum areas, including Creative Industries and Service Industries.

James Fisher and Sons plc is seeking a Head of Infrastructure and Service Management to lead the infrastructure and ITSM functions across the group. This permanent, hybrid role reports to the CIO and requires building a high-performing team, delivering the IT transformation programme and ensuring se

A leading educational institution in Bedford seeks two experienced Heads of School to provide strategic leadership across various curriculum areas, including Creative Industries and Service Industries.

Lead enterprise infrastructure delivery: Own the end-to-end delivery and performance of all infrastructure services (cloud, on-premises compute, networks, storage, databases, end-user computing, mobile and field technology platforms and connectivity), ensuring services are secure, reliable, scalable