Head of customer service jobs in Loughton - Page 4Create job alerts

You'll be the single point of accountability for retention, expansion, and account health - leading a small team and working alongside our technical and catalogue colleagues to make sure every customer is growing, healthy, and likely to renew. Translate customer needs into clear inputs for product/t

PSW Safeguarding Head of Service – Redbridge Council 🚨 📍 Ilford, London (IG1 1NN) 💰 £400 Per Day 🕒 35 Hours Per Week | Monday – Friday 📅 4 Month Contract An excellent opportunity has arisen for an experienced senior Adult Social Care profess

This is a rare opportunity to join a thriving supported accommodation service for care leavers, already rated Outstanding by Ofsted, with clear ambitions for continued growth and expansion. Youll take full ownership of the service operationally, commercially, and strategically. The service is alrea

You will work closely with the Head of Service, Assistant Director and wider system partners to drive quality, performance and continuous improvement. Deputy Head of Service – Access & Duty. Deputy Head of Service – Access & Duty.

Reporting to the Director of Transformation, you will lead the customer excellence agenda across a complex, multi‑site operation, translating customer insight into actionable programmes that improve customer outcomes and drive measurable performance improvement. Freshminds has been retained by a l

Lead and develop a high-performing customer service and customer experience team. You will take ownership of the customer experience strategy—using data and insights to define, articulate, and deliver a clear plan that drives both customer satisfaction and commercial performance. This is a newly c

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. Extensive leadership experience i

The role will lead a major UK & Ireland service division, with responsibility for field service, service supervision, aftersales support, customer satisfaction, service performance, operational efficiency, and the continued development of a high-performing team. The successful candidate will be some

Service Care Solutions are recruiting on behalf of a local authority based in the Essex region who are seeking a Head of Legal Services on a permanent basis. Lead and oversee the council’s Legal Services function, ensuring the delivery of high-quality, commercially focused legal advice across a br

This is a rare opportunity to join a thriving supported accommodation service for care leavers, already rated Outstanding by Ofsted, with clear ambitions for continued growth and expansion.

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. This role is based out of our Restaurant Support Centre in Central London, a minimum of 2 days per week in the RSC is required. With strong understanding of digital customer journeys, segmentation, personalizatio

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This role involves managing service levels and customer expectations while ensuring operational excellence in a remote setting. This position focuses on customer rete

Ideal candidates will have over 5 years in customer success roles, leadership experience, and knowledge of the SaaS customer lifecycle. A leading software firm is seeking a Customer Success Leader to guide a committed team in ensuring customers gain comprehensive value from their platform. This posi

Williams Lea seeks a Head of Service Design to join our team!. Hire, develop, and retain a small, high‑quality design function of approximately 4–6 people at 12 months, across UI/UX, service design, and product research. Partner with service‑line leadership to ensure depth of understanding acr

The Head of Education & Service is responsible for the strategic delivery of high‑impact product and service ‘Connected By Beauty’ education that enables our store teams to confidently understand, represent, and champion each and every product and brand that we sell whilst offering a ‘feelin

Carrington Blake Recruitment is looking for a Head of Brokerage to lead the Adult Social Care Brokerage Service in Waltham Forest. The position offers a hybrid working model with 2 days remote and 3 days in the office.

As Head of Delivery and Service, you will be a senior leader responsible for ensuring the success of Appvia’s delivery management across all customer engagements, leading our managed service capability, and acting as a lead delivery principal on short‑term, outcome‑driven work where required.

Saffron Housing Trust Limited is looking for a Head of Service Charges, Rent, and Income to lead operational oversight of service charges and income collection. The ideal candidate will have significant experience in senior housing management, extensive knowledge of service charge and rent regulatio

The Green Recruitment Company is seeking a hands-on electrician in Greater London to ensure high standards in customer experience and quality control across multiple sites. The successful candidate will be responsible for defining standards in customer care and health & safety, as well as overseeing

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

This is an exciting opportunity to be a Deputy Head of Service of Catch22 Offender Management Unit (OMU) at HMP Thameside, a busy inner city, category B local resettlement prison located in South-East London and operated by Serco. You will, alongside the Head of Service, oversee operational delivery

You will work closely with Delivery Leads, fellow Heads of Service and partners across the Council to align prevention activity, PRS supply, allocations and advice into a coherent, resident‑focused offer. As Head of Service – Solutions, you will lead the Council’s homelessness prevention, allo

MTVH is looking for a Director of Leaseholder Services to provide strategic leadership for its leasehold and shared ownership services across a portfolio of 20,000 homes. The role demands substantial experience in leasehold management, a strong understanding of governance, and the ability to drive s

We are seeking an experienced and influential Head of Service Delivery to lead the operational performance, service delivery functions and strategic development of our FM service model. We are seeking an experienced senior leader to step into our Head of Service Delivery role, driving high‑quality

The ideal candidate will have over 10 years of experience in Customer Success leadership within healthtech or B2B SaaS environment, along with a strong track record of driving commercial success and team performance. Jack & Jill is looking for a Head of Customer Success to lead the post-sales journe

A leading property development company in Greater London is seeking a Head of Customer Care to manage the customer service experience post-purchase. You will be responsible for ensuring customer satisfaction, leading a motivated team, and upholding service standards. The role offers competitive bene

The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security Advisory capability and operational delivery across its global financial services, asset management, and fund services platf

As Head of Customer Marketing, you will drive Dentally’s growth by accelerating activation, deepening adoption, strengthening retention, and unlocking expansion across the UKI, Australia, New Zealand, and Canada. We’re innovators, relentless in our pursuit of customer success and push the bounda

As our Head of Global Customer Service, you’ll be part of the Customer Service team working closely with brilliant people across the business. Service Expertise & Innovation: Deep knowledge of global customer service operations, policy and framework design, with strong capability in technology, au

We are seeking an exceptional Head of Customer Experience to join our senior leadership team, reporting to the Director of Communities & Customer Service. You will lead the organisation’s customer function across Contact Centre operations, customer engagement and complaints, feedback and insight,

Offering a competitive salary of £50,000 to £60,000 per annum, this permanent position provides stability and the opportunity for career growth within a collaborative environment. Michael Page is seeking an exceptional Operations Manager based in North London to oversee production in a high-perfor

As Head of Corporate Service Management, you will play a pivotal leadership role within our Technology Services function, shaping and delivering a strategic Service Management capability that ensures service stability, performance excellence, and strong customer outcomes. Set and lead the Corporate

The ideal candidate will have over 10 years of experience in solutions engineering or a related field, with a strong understanding of data collaboration and customer engagement. This role involves leading a Solutions Engineering team, ensuring clients maximize the value of the platform, and providin

Whiddon is seeking an experienced Sales and Customer Service Manager to lead admissions and sales functions. The position offers a hybrid working model and an array of comprehensive benefits including leave options and salary packaging. This role is crucial for driving occupancy and exceptional cust

A leading financial services provider is seeking a Head of Customer Experience to lead a transformative initiative in how they engage with millions of customers. This senior role requires over 10 years of experience in customer service and operational leadership. You will design a tailored customer

A leading beauty retailer based in Greater London is seeking a Head of Education & Service to oversee product training and service education. This role involves strategic leadership in training delivery, development of the Learning Management System, and collaboration across teams.

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long‑term customer value. As a Customer Success Leader, you will lead a team of Customer Success Managers responsible for helping customers realise meaningful value from P

Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. This full-time position offers a salary of £72,252 and includes various employee benefits, like complimentary spectacles and a cycle to work scheme. You will develop a customer-focused culture and manage the retail portfolio

Lead an experienced team of professionals: lead, coach, and develop a team of 5+ Account Directors (ADs) and Customer Success Managers (CSMs) in the UK healthcare team, building a strong performance culture based on accountability, collaboration, and customer centricity. As Head of Customer Success

Working alongside Delivery Leads, Heads of Service and partners, you will support the ongoing redesign of homelessness services and help deliver a more coordinated, resident‑focused approach. As Head of Service – Temporary Accommodation, you will provide senior leadership for Westminster’s TA

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

Blink - Employee Experience Platform is seeking a Head of Support to lead their global support function from London. The role involves managing a high-performing, distributed team, ensuring a seamless customer experience, and building scalable support systems. Ideal candidates will have significant

Extensive experience of setting/recommending service strategy or customer strategy or in setting a vision based on customer/operational insight in a related strategy field. Design and ensure that the service catalogue is up‑to‑date and accurately reflects Arqiva’s product and service offerings

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

The Head of Service Configuration, Change & Transition is accountable for establishing and governing Service Management disciplines across the IT and Network technology estate to deliver a scalable, resilient, and high‑performing operational environment that underpins Hyperoptic’s customer exper