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Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

Role: Head of Infrastructure and ServiceSalary: CompetitiveLocation: Ipswich (Hybrid - 3 days in office & up to twice per month travel to Glasgow)Fruition are currently recruiting for an experienced Head of Infrastructure and Service for a market leading organisation who are currently undergoing an

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Op

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Service Care Solutions are recruiting on behalf of a local authority in Hampshire for a Head of Procurement to join the team on a temporary basis. Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work

This is a rare and exciting opportunity to shape the strategic direction of our Integrated Contact Centre (ICC), driving the delivery of high‑quality, safe, and responsive services for the communities we serve. Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days

A local authority in London seeks an experienced Interim Head of Community Learning Disability Team (CLDT) to provide strategic leadership and oversee service delivery. The role involves leading multidisciplinary teams, managing budgets, and driving service transformation to enhance outcomes for adu

A prominent housing association is seeking a Head of Finance (Service Charge) to provide strategic leadership in service charge finance. The role involves ensuring fair and accurate service charges while leading a multidisciplinary team. The ideal candidate is CCAB-qualified with experience in servi

A government agency in the United Kingdom is seeking a Head of Human Resources to lead the development of a new People Strategy. You will oversee HR functions, develop talent management initiatives, and ensure high-quality people services that align with strategic goals.

I have been part of Zen’s phenomenal growth since we launched in 2017, and I am looking for a Head of Customer Operations to help build and scale our customer support function. You will define the KPIs that matter, and own the unit economics of turning customer support into customer loyalty. Head

A governmental agency in the UK is seeking a Head of Service Design to lead the transformation of critical services. The successful candidate will have extensive experience in service design and a track record of managing complex systems. This senior leadership position offers a chance to influence

Reporting to the Director of People, the Head of Business Partnering (HoBP) works directly with senior leaders to ensure customers are well supported, change is well managed and continuous improvement is what we do. The post holder works alongside Cabinet Office and DfT Group colleagues and delivers

Head of Operational Excellence Development. Everyone gets a paid day off annually to volunteer. We’re flexible; most roles let you mix office and home working.

A public service organization in Greater London is seeking a Director of Customer Services to lead customer service improvements, drive a customer-first culture, and manage high-performing teams. The ideal candidate will have significant experience in delivering customer services, alongside a strong

A leading rail transportation company in the UK is seeking a Head of HR Shared Services to lead their HR function. You will oversee a high-performing team, ensuring efficient delivery of HR services and compliance with UK employment law. This full-time position offers a competitive salary, annual pe

The ideal candidate will have at least 5 years of management experience, particularly in Customer Service within SaaS. You will be responsible for managing the customer success organization, ensuring customer satisfaction and loyalty while identifying growth opportunities. A leading financial techno

As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Head of Service Desk – Microsoft Partner (Up to £70K DOE). Get notified about new Head of Service Management jobs in.

Head of Product role at Government Digital Service (GDS). The Government Digital Service (GDS) is the digital centre of government. We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people across the UK, with hubs in Manchester, London and Bristo

This position offers a hybrid working model based in London, providing a dynamic environment to shape strategic decisions. A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments.

The postholder will be responsible for the operational management of an agreed portfolio of services which will also include Mental Health, DOLS, Emergency duty team & Learning Disabilities, ensuring the effective and efficient use of allocated resources to provide a service organised around the nee

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

As a Head of Service in Housing, you’ll be responsible for one of the core operational areas of service, working collaboratively with colleagues and partner organisations to ensure the housing needs of the people are met, through effective strategic management. Although this is an advert for a gen

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. The ideal candidate will have a strong background in SaaS or technology services, with experience in revenue retention and customer satisfaction. This role offers a c

The Head of Service Management is a pivotal leadership role at GSTT, responsible for driving excellence across ITSM, and IT Training. As Head of Service Management, you will:. Master’s degree, and additional in-depth professional training and knowledge of financial management, performance manageme

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. The company offers comprehensive benefits, including mental health support and performance incentives, nurturing a diverse and inclusive environment.

A leading NHS Trust in Greater London is seeking a Head of Service Management to drive strategic service improvements and lead a dynamic ITSM team. The role demands extensive leadership experience and a strong background in service management within complex environments. This is a unique opportunity

The Head of Customer Success will lead the Customer Success team, define best-practice customer lifecycle management, and work cross-functionally to ensure Nurtur consistently delivers outstanding customer experience. This enables our customers to automate manual processes and focus on their custome

Serve as the executive point of contact for corporate service delivery, communicating service health, roadmap progress, risks, and business outcomes. Own the budget for corporate IT service management and ServiceNow platform operations (licenses, services, tooling, and managed support if used). This

We are seeking an experienced and influential Head of Service Delivery to lead the operational performance, service delivery functions and strategic development of our FM service model. We are seeking an experienced senior leader to step into our Head of Service Delivery role, driving high‑quality

The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security Advisory capability and operational delivery across its global financial services, asset management, and fund services platf

You will take full ownership of operational delivery, ensuring safe, reliable and high–quality service while driving efficiency, productivity, customer satisfaction and profitability. Head of Service Operations (Service & Repairs). Head of Service Operations (London & Southeast).

A prominent healthcare organization in Greater London is seeking a Head of Service Management to lead service excellence across ITSM and IT Training. The successful candidate will drive strategy and improve service delivery within a complex healthcare environment. With extensive leadership experienc

A renowned higher education institution seeks a Head of Property to manage strategic properties and stakeholder relationships effectively. The role offers a hybrid working framework, allowing flexibility in office attendance. The ideal candidate will be an experienced General Practice Surveyor, capa

This role involves overseeing the Customer Success Team, enhancing client relationships, and ensuring exceptional service delivery. A leading insurance provider in Greater London is looking for an experienced Customer Success Team Leader. The ideal candidate will have a background in motor insurance

Reporting to the Director of Corporate Services, you will lead the development of the Agency’s People Strategy and the underpinning plans that shape every aspect of our people services. This role offers an exciting platform to influence the future shape of the FWA and to build the foundations of a

A dedicated adoption service in the United Kingdom is looking for a proactive Personal Assistant (PA) to support the Head of Service.

A leading financial services company based in London seeks a Senior Director of Global Customer Success. This position offers a salary range between $115,236 to $230,065, along with annual incentives and benefits.

Proficient understanding and application of the relevant legal framework: Care Act 2014, Mental Capacity Act, Safeguarding Adults and Human Rights Act. Ensure quality assurance, practice and day‑to‑day oversight of both service areas. Lead the Access and Duty team as the front‑door service, re

The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security Advisory capability and operational delivery across its global financial services, asset management, and fund services platf

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base. Are you a Customer Success professional with leadership experience looking for your next challenge?.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. You will build the Customer Success function from the ground up for a hig

A global tech powerhouse in London is looking for a Head of Operations to oversee a complex contract spanning 9 sites and about 250 staff. The company offers a comprehensive benefits package including a contributory pension scheme and various discounts.

A leading technology provider in the UK seeks a Head of Customer Operations to oversee customer support and operational service delivery. The successful candidate will be responsible for ensuring a dependable customer service experience while managing a team, resolving incidents efficiently, and fos

A leading healthcare technology firm in Greater London is looking for a Head of Product. Key responsibilities include product portfolio management, ensuring customer-centered product development, and fostering a cross-functional culture. The position offers a competitive salary and benefits, includi

Head of Financial Services Research - Global Full Service Research Business London / hybrid c. The current offer of this business revolves around brand and comms understanding and customer experience work so significant experience in these fields are essential. Experienced in being part of a senior

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Our vision is to power and empower millions of businesses with our software. Malaysia’s leading cloud payroll solution serve thousands of paying customers globally.

Key skills include effective communication and proficiency in Microsoft Office, specifically Excel. A leading rental company in Aldridge is seeking a customer service administrator for a temporary ongoing role. The successful candidate will support the hire desk team, manage rental admin duties, han

We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. Lead and inspire a team of managers and service professionals to deliver outstanding results. You'll play a pivotal role in shaping the future of service delivery for