Head of customer service jobs in Watford - Page 10Create job alerts

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

Head of Existing Customer Analytics - Financial Services. As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base.

A public safety organization in the UK seeks a Head of Accountability and Performance, responsible for leading and managing technology services that directly support police forces. The role involves overseeing a £32 million budget, ensuring service efficiency, and driving the DDaT strategy.

A leading law firm in London is seeking a Head of IT Service Delivery. The successful candidate will lead IT services and support, manage high-performing teams, and drive improvements in service delivery. Ideal candidates will have substantial experience in IT Service Delivery, knowledge of ITIL bes

Reporting directly to the Director of Customer Excellence and working closely with NGED’s President’s office and Operational Directors, you’ll be the voice and leader of Customer Experience for the entire NGED business. We’re offering an exceptional opportunity for a dynamic Head of Customer

A leading retail company is seeking a Head of Service Continuity who will ensure the availability and performance of services during disasters. You'll enhance operational excellence through data-driven improvements and lead a team of continuity professionals. This role requires strategic leadership

You and your team will be the face of ARO for our largest and most strategic clients—owning the delivery of contracted services and ensuring outstanding customer satisfaction across every touchpoint. Head of Service Delivery (IT MSP). We are looking for an experienced Head of Service Delivery, sit

The Head of Service Management is responsible for leading the strategic direction, development, and delivery of IT service management (ITSM) capabilities and tooling across the organisation. Working closely with the Head of Digital Operations own the service/product catalogue and ensure services are

A leading pharmaceutical solutions provider in the UK is seeking a Head of Customer Care to lead the strategy and delivery of customer care services. This full-time position offers a salary of up to £75,000 based on experience, along with competitive benefits including gym memberships and 33 days o

This position offers the opportunity to lead a legal services department and contribute to patient care. The ideal candidate will have a relevant law degree and at least 3 years of experience in health law or litigation.

A leading investment platform company in the UK is seeking a Head of Customer Acquisition to drive and evolve their customer acquisition strategy. The position offers a competitive salary, a hybrid working model, and an array of benefits including extensive holiday entitlement and health plans. The

A leading recruitment firm is seeking a Head of IT based in Rugby to lead a high-performing team and enhance customer experiences through effective technology use. This hybrid role offers a competitive salary of £70k - £80k plus a bonus and comprehensive benefits package, including private medical

As Head of Service - Registration & Bereavement Services, you will provide strategic leadership across Registration & Nationality, Mortuary and Bereavement Services, including cemeteries, while holding the statutory role of Superintendent Registrar. You will operate at the intersection of public ser

You will develop, implement, and advance the strategic approach to a Taxonomy service for M&B System, developing taxonomies and establishing the service offering to support data driven decision making across the department. We are recruiting for the Head of Taxonomy for Migration and Borders (M&B) i

You and your team will be the face of ARO for our largest and most strategic clients—owning the delivery of contracted services and ensuring outstanding customer satisfaction across every touchpoint. We are looking for an experienced Head of Service Delivery, sitting on the. Any other service-alig

A recruitment agency is seeking a confident leader to manage a high-performing service team in the UK. Your role will focus on delivering exceptional customer experiences while overseeing operations and driving improvements. The ideal candidate will have proven experience in managing service or engi

Owning and managing the service charge setting processes, including on time production and submission of service charge estimates and actuals, and oversight of periodic internal and external audits. Strong understanding of service charges and in-depth knowledge of relevant regulations and processes

Main Duties and responsibilities: Establish the awareness and vision of the Emotional Wellbeing Early Support Service with staff, strategic partners, stakeholders and commissioners Lead a positive partnership and collaborative approach with service partners and relevant stakeholders across Swindon,

A governmental digital agency in the UK is seeking a Head of Product to lead product strategy and development for digital services. This role offers the chance to work in a dynamic, impactful environment.

A leading technology services provider in the UK is seeking a Head of Service Delivery to transform its Service Management operation. You will lead a team for high-profile clients, ensuring customer satisfaction, managing KPIs, and driving continuous improvement within the service delivery. This rol

CPS - Chief Finance Officer Directorate is delighted to advertise the role of Head of Financial Reporting. You advise the senior team on corporate financial, performance and risk issues and deputise for the Head of Financial Reporting and Accounting on matters relating to financial accounting and re

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. Deep knowledge of fundraising regulations, GDPR and best practice, and a good understanding of setting up a lottery programme an

We are seeking a highly skilled and experienced Head of Product ServiceNow to lead our ServiceNow product strategy and operations. We are seeking a highly skilled and experienced Head of Product ServiceNow to lead our ServiceNow product strategy and operations. We design, build and run the right tec

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Proven track record of building or scaling a CS team in a high-growth, dynamic environment.

A leading software company in the UK seeks a Head of Professional Services to drive customer success. This pivotal role involves leading a dynamic team, forming strategies that enhance service delivery, and managing software implementations. The ideal candidate will have proven leadership experience

Key Responsibilities Represent the business at customer events, trade shows and industry forums* Monitor market trends and customer needs to influence service strategy and offer developmentSal

The Head of Online Customer Experience will be pivotal in shaping the future of our clients' digital offerings, ensuring that customer experience is at the forefront of all planning and decision‑making. Lead a small, dedicated team to champion the end‑to‑end online customer experience, from fi

A forward-thinking tech firm in central London is seeking a Head of Customer Success to oversee the strategic growth and retention of its customer base. Candidates should have a solid track record in Customer Success and Account Management, along with strong commercial acumen. The position offers an

A governmental digital agency in the UK is seeking a passionate Head of Product to lead the transformation of access to government data. The ideal candidate will have strong product management experience and a track record of delivering user-centric digital products. This role is a 2-year fixed-term

We strive and innovate to deliver the best software-defined visual storytelling tools to the world’s storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform. Our custome

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. Ideal candidates will have 4-7 years of experience in B2B SaaS and a proven track record of scaling teams. The role involves driving retention and expansion, mentoring a high-per

The Head of Service Delivery will define the service strategy, drive the cultural transformation, and ultimately lead the long-term operation of the new model. Head of Service Delivery to lead a critical transformation of their IT organization. Head of Service Delivery – ITIL V4, Dynamics, Service

A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. The role involves owning the customer lifecycle, building structured processes, and leading a high-performing team. Ideal candidates will have experience in

Head of Customer Operations – UKI. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalis

A leading media company in Greater London is seeking a Head of Delivery to lead their Times Customer team.

A UK government agency is seeking a Head of Taxonomy to develop and manage taxonomies across the Migration and Borders system. This strategic role involves engaging with stakeholders, addressing data management challenges, and shaping a taxonomy service to enhance data-driven decision-making. This i

In this role, you will lead the aftersales team, ensuring customer service excellence and developing meaningful relationships with customers. A leading automotive retailer in Greater London is seeking a Head of Aftersales. The position offers a competitive salary of up to £80,000 per annum and a co

A leading housing association is seeking a Head of Service Charge Setting and Administration to oversee financial activities related to service charges for approximately 50,000 customers. The ideal candidate will have strong leadership skills, a deep understanding of service charges, and the ability

The Head of Customer Service & Client Care will be responsible for ensuring our customer care technology supports a seamless, premium and joined-up experience for both customers and teams. Head of Customer Service and Client Care. Strong understanding of modern customer service and client care techn

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the Manchester office. AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from p

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

We’re looking for a high-impact Head of Customer Success to lead a team of 11 CSMs and ensure customers realise the full value from the Dext product suite. The role, what you’ll do as Head of Customer Success:. Reporting to the UK GM, you’ll own Customer Success for Dext UK, setting the strate

Lead, coach and grow a high-performing Customer Success team, creating a positive and accountable culture. Strong track record of managing complex client relationships, driving retention and growing existing accounts. Confident communicator who thrives in cross-functional environments and builds tru

Liquid Personnel is seeking a dynamic and experienced leader to join it client’s Adult Social Care leadership team as Deputy Head of Service and Principal Therapy Lead based in Hackney. Job Title : Deputy Head of Service. Free DBS and compliance service.

A leading service organization is seeking a dynamic and values-driven leader to oversee high-quality service delivery across multiple areas such as housing and mental health. The ideal candidate should possess solid strategic planning skills, a deep understanding of safeguarding compliance, and the

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. Moneybox is ente

A leading infrastructure project provider in the UK is looking for a Head of Contractual Assurance Delivery for a fixed-term contract of 9 months. The role requires strong experience in regulated environments, a deep understanding of RAB funding, and the ability to develop assurance frameworks.

We’re offering an exceptional opportunity for a dynamic Head of Customer Experience to design and deliver a comprehensive end‑to‑end Customer Experience (CX) improvement programme, driving initiatives that redefine how we serve our customers and achieve our business objectives. This high‑pro