Head of customer success jobs in Eastbourne - Page 7Create job alerts

Customer Success for what it truly is a strategic driver of growth, retention, and long-term customer value, • Collaborate with global CS leadership to align on programs, frameworks, and best practices, balancing global consistency with local nuance, • Act as the regional voice of the cust

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

The Chartered Institute of Export & International Trade is looking for a Customer Success Manager to enhance the experience of its business customers. Suitable candidates should have strong customer success experience, excellent organisational skills, and CRM proficiency. You will ensure outstanding

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

A leading global financial institution is seeking a Global Head of Customer Acquisition and Onboarding to drive customer engagement through innovative strategies. The successful candidate should possess a deep understanding of customer acquisition, digital banking technologies, and have the ability

Interlock with Anthropic's EMEA direct sales field, with Customer Success Managers on the customer‑side health of joint accounts, and with the EMEA alliances organization that owns the executive relationship with strategic partners in the region. A focused fraction of them will become great – th

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction. This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits.

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

Blink - Employee Experience Platform is seeking a Head of Support to lead their global support function from London. The role involves managing a high-performing, distributed team, ensuring a seamless customer experience, and building scalable support systems. Ideal candidates will have significant

Lead, mentor, and grow the UK Client Success team, managing performance and professional development. Track, analyse, and report on key client success KPIs. Client Success, Account Management, or similar roles within.

Operating at the intersection of Customer Success, Product, Engineering, Revenue, and Operations, this role ensures a seamless, data‑driven, future‑ready post‑sale support experience that drives customer satisfaction, retention, and product adoption. We are seeking a Global Head of Customer Su

Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. This full-time position offers a salary of £72,252 and includes various employee benefits, like complimentary spectacles and a cycle to work scheme. You will develop a customer-focused culture and manage the retail portfolio

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

Gofractional is seeking a Fractional VP of Customer Success located in Greater London. You will partner with the CEO and leadership team, leading the Customer Success function to enhance customer value delivery and drive retention. Ideal candidates will have project-based leadership experience, a st

As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP stream. Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of e

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. Deep empathy and intrinsic motivation to champion customer success. You excel at working with Product, Engineering, Customer Success, and Delivery to solve probl

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. The ideal candidate will have strong analytical skills and a focus on delivering excellent customer experiences. This full-time position offers a flexible

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Lead and develop a high performing team of Customer Success Managers who build strong, trusted partnerships with customers and consistently deliver

Network Plus is looking for a Head of Customer to lead how we understand, manage and improve customer experience across the business. Strong understanding of regulatory customer performance requirements across Gas, Water and Electricity sectors, including how regulatory measures influence contract d

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. This role involves managing cloud solutions, fostering partnerships with customers, and providing thought leadership in a fast-paced environ

The Head of Customer Resolution is a senior position responsible for leading Peabody's regional resolution services, ensuring resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.

A dynamic startup is seeking a Fractional VP of Customer Success to lead transformational efforts in enhancing customer engagement and ensuring successful onboarding. Candidates should possess significant experience in project-based leadership and a proven track record in Customer Success. This posi

Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscription issues, and VIP customer communications. Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks,

Ark seeks a knowledgeable and passionate Head of Year at Ark Blake Academy in the United Kingdom. The position offers excellent professional development opportunities and a supportive leadership team.

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

Lead, coach, and develop Team Leaders and Customer Success Executives to deliver against service and growth goals. What can we offer you in return?. You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. Stay up to date with edtech trends, customer success best practice, and competitor activity to keep Up Learn ahead of the market. Build a

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

The ideal candidate has over 10 years of experience in technology sales and has successfully led diverse, high-performing teams. Join a dynamic organization that values innovation and customer success. A leading financial technology firm is seeking a Head of Account Management for EMEA to lead and i

Trade Recruit is seeking a Head of Customer Service to lead and develop a high-performance team in Peterborough. This full-time office-based role involves overseeing the end-to-end customer journey, ensuring excellent service delivery, driving retention, and maximizing customer lifetime value. The s

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. A strong track record of people leadership skills, with experience of leading and managing teams of people demonstr

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. Job Title: Senior Conference Producer / Head of Content - Events. This is an exciting opportunity to take ownership of a fast-growing portfolio of B2B events,

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. If you excel at orchestrating complex enterprise implementations, leading customer success strategy, and turning custom

A leading AI technology firm in Greater London is seeking a Head of Customer Success, EMEA to lead and scale their Customer Success organization across Europe, the Middle East, and Africa. The ideal candidate should have over 8 years of experience in Customer Success, excellent analytical skills, an

This fully remote position offers opportunities for professional growth within a high-performance culture. The role involves driving client success and building effective communication frameworks. Ideal candidates should have 3-5 years of experience in account services, with strong communication and

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. Essential qualifications include over 10 years of experience in customer success, with a focus on AI and analytics. You will lead a team of ~100, shaping cust

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. You’ll set the vision and strategic priorities for solutions that serve millions of loyal customers and thousands

A UK higher education organization seeks a Director of Teaching Excellence and Student Success to lead teaching excellence services and engage with senior education leaders. The role requires at least weekly attendance at an office in York or London, with a starting salary of around £88,880, and op

The Customer Success Manager plays a pivotal role in delivering a consistent, high-quality customer experience across our portfolio of membership, training, qualifications, and advisory services. We are recruiting a Customer Success Manager to strengthen the experience of our business customers, ens

Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions. As Fractional VP of Customer Success, you will partner closely with the CEO and leadership team to bring clarity, structure, and pace to this evolu

A leading SaaS company in Greater London seeks a Customer Success Manager to lead a high-performing team. This role involves driving customer retention and expansion, ensuring effective engagement between customers and the company. The company fosters a collaborative environment, values diversity, a

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

As Head of Business Applications & Customer Platforms, you’ll lead the teams responsible for the council’s core line‑of‑business systems, integrations, web platforms and digital channels used by residents every day. We’re looking for an experienced, pragmatic leader to take ownership of th

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. Work with Media & Affiliate agencies to define and execute the digital media strategy, growing active customers and driving more customers to the website & app. This role is based out of our Restaurant Support Ce