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We’re looking for an experienced Head of HR & Learning and Development to lead our HR and L&D function and play a key role as part of the Leadership Team. Pragmatic, professional and solutions‑focused. A working awareness of operating within a matrix structure would also be an advantage.

We’re looking for an experienced Head of HR & Learning and Development to lead our HR and L&D function and play a key role as part of the Leadership Team. Lead and develop the HR & L&D team, embedding high standards and continuous improvement. You will shape and deliver the people agenda, as well

Ancillary Services Manager Location: Heathrow Consolidation Centre (HCC) Reports to: Head of Customer Experience About the role We are looking for an experienced and proactive Ancillary Services Manager to lead and develop operational teams across multiple departments at Heathrow Consolidation Centre. This is a varied leadership role with responsibility for Multiuser Warehouse operations, Additional Services, Customer Service, short-term strategic delivery, and quality assurance . You will play a key role in ensuring safe, efficient, compliant day-to-day operations while also driving process improvement, financial control, service excellence, and revenue growth. The successful candidate will be a strong people leader with excellent operational knowledge, commercial awareness, and the ability to turn business priorities into clear, actionable plans. Key responsibilities Multiuser Warehouse (MUW) Manage day-to-day Multiuser Warehouse operations, ensuring safe, efficient and compliant performance. Act as the subject matter expert for OMNI and SOM systems, troubleshooting issues and resolving them wherever possible before escalating to IT. Maintain system data integrity and ensure adherence to operational workflows. Create, update and maintain training documentation, SOPs and process guides. Deliver training where required, while coaching and mentoring colleagues to improve capability and performance. Regularly review warehouse processes, identify inefficiencies and implement improvements. Work closely with the Heathrow Retail Account Manager, Senior Account Manager and Reach teams to support business-as-usual operations. Monitor KPIs and operational performance, addressing inaccuracies and underperformance proactively. Act as the escalation point for operational issues, investigations and stock discrepancies, ensuring timely root cause analysis and resolution. Ensure compliance with health and safety, company policies and audit requirements. Maintain accurate reporting and operational documentation for review by the Head of Customer Experience. Additional Services Lead and manage day-to-day BAU operations within the Additional Services department, including parcel deliveries and oversight of monthly financial invoicing processes. Ensure services are delivered efficiently, accurately and in line with company KPIs and contractual agreements. Provide hands-on operational support where needed to maintain continuity and performance. Oversee financial reporting for Additional Services, ensuring accuracy, transparency and timely submission. Create and maintain a monthly review dashboard, providing analysis of revenue performance, trends and growth opportunities. Monitor revenue generation against targets, identifying risks and underperformance. Identify and develop new Additional Service opportunities across the business and Heathrow Airport to drive revenue growth. Collaborate with internal stakeholders to introduce and implement new service offerings. Ensure compliance with operational, financial and governance standards. Maintain accurate documentation, reporting and audit trails for all Additional Service activity. Act as escalation point for operational issues, including delivery investigations where applicable. Customer Service Lead and manage the day-to-day operations of the Customer Service department. Manage holiday approvals and coordinate sickness and holiday cover. Create, maintain and adjust staff rotas to ensure appropriate cover at all times. Monitor attendance and address absence issues as required. Oversee accurate logging and maintenance of call records in AMIS . Manage shared email inboxes, ensuring prompt and professional responses to external correspondence, including booking requests. Maintain high office standards, ensuring organisation, professionalism and compliance. Develop and implement customer service procedures and best practices. Identify and drive process improvements across the department. Ensure adherence to company policies and the BSL Labour Agreement . Monitor team performance, provide coaching and drive continuous improvement. Produce accurate operational reports for review by the Head of Customer Experience. Short-Term Strategy Lead the development and execution of short-term strategic plans aligned with business priorities and operational objectives. Translate strategic goals into clear, actionable plans with defined timelines, deliverables and ownership. Monitor performance against targets, identifying risks and implementing corrective actions where needed. Analyse operational and financial data to support informed decision-making. Coordinate cross-functional teams to ensure aligned delivery of key initiatives. Provide regular progress updates and performance reporting to the Head of Customer Experience and Head of Operations. Conduct post-implementation reviews to assess impact and capture lessons learned. Remain flexible and adapt plans in response to evolving business needs and external factors. Quality Assurance Provide guidance to management on process development, process support and conformance. Oversee Root Cause Failure (RCF) initiatives to address process anomalies, identify non-compliance and support corrective action. Oversee implementation of Irreversible Corrective Actions (ICA) to reduce non-conformities, minimise operational disruption and improve resilience. Work in partnership with relevant Heads of Department to support strong internal and external audit results. Business as Usual Actively participate in Monthly Management Reviews (MMRs) and customer meetings, including monthly and quarterly reviews with HAL where required. Coach, mentor and support all levels of management in achieving operational excellence in innovation development, innovation execution, project management and process control. Act as the gatekeeper for knowledge-based solutions stored in the AMIS system. Support European deployment opportunities as they arise. Key relationships External Retail Business Partners Retail Inbound Suppliers Internal HCC Head of Operations Head of Customer Experience Operational Managers Additional Services Team CTIMs HR Finance IT Line Level Leaders What were looking for Strong operational leadership experience across warehousing, customer service or multi-function service environments Excellent people management, coaching and mentoring skills Strong commercial awareness and confidence working with financial and performance data Experience in process improvement, compliance, audits and operational reporting Ability to manage multiple priorities and departments effectively Confident communicator with strong stakeholder management skills Experience using operational systems such as OMNI, SOM and AMIS would be highly advantageous Salary to be discussed Why join us? This is an exciting opportunity to take ownership of a broad and impactful role within a fast-paced operational environment at Heathrow. You will have the chance to lead teams, improve performance, support strategic initiatives and help shape future service growth. TPBN1_UKTJ

Freightserve recruitment are looking for an Compliance Manager for a well-established Courier / Logistics company based in the Heathrow area. Job Purpose: The Compliance Manager will play a critical role in ensuring the organisation adheres to all relevant regulatory, safety, contractual and ethical standards. This position encompasses managing and conducting audits, supporting with Civil Aviation Authority (CAA) compliance requirements, assisting with Memoranda of Understanding (MOU) obligations for customs clearance, addressing health and safety regulations in conjunction with external H & S experts, and developing a robust risk and compliance framework whilst supporting the Head of Legal in ensuring that contractual obligations are complied with. The role also requires leadership in promoting anti-bribery, corruption, and modern slavery compliance, together with ensuring teams are supported in managing risks effectively, including chairing risk committee meetings to enhance departmental governance and awareness. Key Responsibilities:- Audit and Regulatory Compliance:- o Plan, conduct, and oversee internal and external audits to ensure adherence to regulatory, contractual and organisational standards. o Support teams with any remedial actions in response to audits. o Develop and implement an appropriate audit cycle to include a programme of monthly and yearly audits (as applicable). o Liaise with governmental and regulatory bodies together with external consultants, in order to support the Head of Legal and various teams in managing their compliance aspects across the business. o Design and deliver training as may be necessary. 2. Customs Clearance, Civil Aviation Authority and Contractual Agreements:- o Audit MOU customs clearance processes and procedures, ensuring all requirements are met effectively and efficiently. o Support with Civil Aviation Authority compliance requirements such as clearance checks on employees. o Support the Head of Legal in cascading key contractual requirements to relevant departments. o Support with the management and maintenance of authorisations and accreditations. o Be a point of contact for the business in relation to queries or new developments. Health and Safety Compliance:- o Ensure the organisation is aware of and complies with UK Health and Safety laws and guidelines in conjunction with an external Health and Safety consultant. o Collaborate with relevant teams (including supporting the Head of HR) to implement and monitor Health and Safety initiatives and carry out internal audits as required. Risk and Compliance Programme Development:- o Develop, implement, and regularly review a comprehensive risk and compliance programme tailored to organisational needs. o Create and develop templates to support departmental management of risk and compliance initiatives. o Monitor ongoing compliance and mitigate identified risks. Anti-Bribery, Corruption, Modern Slavery, Data Protection and Information Security:- o Support and promote compliance with anti-bribery, corruption, modern slavery, Data Protection and Information Security laws / regulations through training (including procuring specialist external training), policy i mplementation, and monitoring. o Investigate and resolve compliance breaches in a timely manner and support the Head of Legal in liaising with governmental and regulatory bodies as required. o Assist with assessments of supply chain compliance, including reporting findings and supporting suppliers with required remedial measures (as appropriate). Governance and Committee Leadership:- o Chair risk committee meetings, driving discussions on compliance risks, controls, and mitigations. o Provide comprehensive reports and recommendations to senior management and stakeholders to ensure a robust risk and compliance environment is achieved. Qualifications & Experience: • Customs clearance experience and knowledge is required e.g. MOU, BIRDS., • Experience of Civil Aviation Authority regulations is not required but is desirable, however training can be provided in this area., • Strong knowledge of regulatory and compliance requirements/frameworks within the UK., • Experience in supporting teams business wide to enhance and develop their compliance knowledge and management of risks., • Proven experience in risk management, compliance programme development, and governance., • Understanding of anti-bribery, corruption, and modern slavery compliance frameworks is desirable, however training can be provided in this area., • Excellent leadership and communication skills, with experience in chairing committees or cross-functional meetings., • Experience of liaising with regulatory or governmental bodies together with effective senior stakeholder management. Skills & Competencies:- • Analytical mindset with a strong attention to detail., • Ability to manage multiple projects and stakeholders effectively., • Strong interpersonal and negotiation skills., • Proficiency in relevant compliance tools/frameworks and software is advantageous. Key Performance Indicators (KPIs):- • Timely and successful completion of audits and regulatory submissions., • Reduction in compliance risks and breaches., • Effective implementation of compliance training and awareness programmes. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Sous Chef Opportunity at Busy Hotel in Windsor Our client based in Windsor is recruiting a Sous Chef for their stylish property. This is an opportunity for a talented Chef who is looking for a new challenge. The property has an excellent reputation for its food and service standards and has a busy restaurant as well as riverside bar. The Head Chef is looking for a Sous Chef who can assist in delivering meals for the Restaurant, Bar Lounge, Banqueting and Room Service. Salary & Benefits Basic Salary to £38k + service Paid Overtime Straight Shifts 45 hr week The Role Management and Development of brigade in Head Chefs absence Ability to deliver modern fresh food Good Team Player & Motivator The Person You will already be a Sous Chef or Strong Jr Sous wanting to step up Able to work unsupervised and develop junior team members Have experience of working in a busy 4* hotel or similar Ambitious and career orientated Application. To find out more about this opportunity and to arrange an interview with the Head Chef apply and send Daniel Boyle your CV now. TPBN1_UKCT

Customer Terminal Integration Manager Location: Heathrow Consolidation Centre (HCC) Reports to: Head of Customer Experience About the role We are looking for a proactive and highly visible Customer Terminal Integration Manager to maximise terminal and customer service performance across Heathrow operations. This role is central to ensuring strong collaboration between departments, delivering against customer KPIs and SLAs, and building excellent relationships with retail partners and Heathrow Airport stakeholders. You will provide leadership at terminal level, champion company values, and act as a key point of contact for operational issue resolution, innovation and continuous improvement. The successful candidate will be an experienced people leader with strong operational knowledge, excellent stakeholder management skills, and the confidence to work across multiple terminals in a fast-paced environment. Key responsibilities Use the AMIS system proactively and predictively to support delivery of all company KPIs, including DAP, Media Dwell, Returns, IBTs and Customer Service Survey expectations. Operate across multiple terminals to support the needs of the business. Ensure high standards of customer satisfaction through regular customer interaction, catch-up meetings and effective use of the RCF / ICA process to resolve issues. Work in conjunction with the Head of Customer Experience to create and deliver a Personal Development Plan (PDP), actively seeking opportunities to meet agreed objectives. Take accountability for ensuring high standards of safety and security are maintained at assigned terminals, with corrective actions implemented where required. Promote proactive hazard reporting and a strong safety culture. Resolve operational and service issues using the RCF / ICA process. Train, mentor and coach team members, including active involvement in the PDP process. Promote employee recognition initiatives and lead employee engagement activity. Identify opportunities for innovation and contribute to company projects as directed by the Head of Customer Experience. Actively support company sustainability projects and initiatives. Build strong, interdependent working relationships with retail concessionaires and HAL operations to support issue resolution, problem diagnosis, adoption of new solutions and continuous development of terminal retail performance. Work with the Head of Customer Experience and HR to resolve people management issues. Play an active part in Monthly Management Reviews and wider strategic projects as directed by the business. Act as a key point of contact for Heathrow Airport Ltd , ensuring issues are resolved effectively and professionally. Support business growth and innovation by acting as a strategic partner across the operation. Undertake other duties in line with the scope and level of the role. Please note: this job description may be amended from time to time in line with changing business needs. Key relationships External Retail Business Partners Retail Inbound Suppliers Third-Party External Suppliers Internal HCC Head of Operations Head of Customer Experience Compliance Manager Operational Managers Additional Services Transport Manager CTIMs HR Finance IT Line Level Leaders Knowledge, skills and experience We are looking for someone who is a proven team player with excellent interpersonal skills and the confidence to engage effectively with senior stakeholders. You will be a strong and logical communicator, both written and verbal, with the ability to influence, gain commitment and overcome objections. You will also be ambitious, self-motivated, target-driven and able to use your management experience to strengthen team capability, improve service delivery and support customer satisfaction. Essential / desirable experience Previous management experience within food & beverage and/or retail operations would be highly desirable Strong understanding of inventory management and goods replenishment practices Solid experience using Inventory Management Systems Ability to manage complex operational issues and deliver sustainable results Exceptional customer relationship building skills with a proven record in customer management Strong influencing skills with the ability to identify and drive positive change Flexibility in shift patterns to meet the needs of the business Strong written and verbal communication skills, including reports and presentations Proficiency in Microsoft Word, Excel and Visio would be advantageous Commitment to acting as a role model who lives and promotes company values What were looking for A visible and hands-on leader Excellent stakeholder and relationship management skills Strong operational problem-solving ability A customer-focused mindset Confidence working across multiple teams and terminals A passion for continuous improvement, innovation and engagement Salary to be discussed Why join us? This is a great opportunity to take on a high-profile operational role within Heathrow, where you will have real impact on customer performance, terminal operations, team development and business improvement. TPBN1_UKTJ

A globally recognised, research-intensive academic institution is seeking an experienced Interim Head of HR to support a large, complex division delivering world-leading research across the UK and internationally. Strong track record of delivering HR strategy and leading change initiatives. This is

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The position supports professional growth and values diversity, making it ideal for candidates with substantial experience in compliance and HR audit leadership. MUFG Bank, Ltd in London is seeking a Core Compliance and HR Audit Director to oversee governance standards across the EMEA Internal Audit

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Working closely with the Bursar, Co-Heads of the Prep, and the Principal, the Head of HR will play a key role in shaping and fostering a strong, values‑driven HR culture and ethos at Queen's. Queen's College, London is seeking an experienced Head of HR to lead and develop the HR function across bo

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Are you a proven HEAD OF HR ready to join a recognised market leader in construction materials? We are partnering with one of the UK’s premier manufacturers of Construction Products to find an ambitious HEAD OF HR to assist our Client in their continued growth within the UK. Proven experience as a

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An educational institute in the United Kingdom is seeking a Head of Programmes for Human Resource Development.

Working closely with the Bursar, Co-Heads of the Prep, and the Principal, the Head of HR will play a key role in shaping and fostering a strong, values-driven HR culture and ethos at Queen’s. Queen’s College, London is seeking an experienced Head of HR to lead and develop the HR function across

You will act as the Monitoring Officer, ensuring legal compliance and guiding senior officials. A district council in England seeks an experienced Assistant Director to lead law, governance, and HR functions. You must be a qualified legal professional with strong local government law knowledge.

Working closely with the Bursar, Co‑Heads of the Prep, and the Principal, the Head of HR will play a key role in shaping and fostering a strong, values‑driven HR culture and ethos at Queen’s. Queen’s College, London is seeking an experienced Head of HR to lead and develop the HR function acr

A non-profit organization based in the UK is looking for a Head of HR to provide strategic leadership and manage the HR function during a period of growth. The role offers a salary of £55,000-£60,000 per annum, and includes a hybrid working model. Ideal candidates will have extensive senior HR exp

ID 1775 Deputy Head of HR (Business Partnering & Advisory), Human Resources – Family Action Head Office, London (N1) with hybrid working. Manage a team of HR professionals. In this Deputy Head of HR role you will:.

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A leading healthcare organization is looking for an experienced Head of Support Services to provide strategic leadership across HR, Payroll, and Recruitment. Ideal candidates will have significant HR leadership experience, strong knowledge of UK employment law, and be data-driven leaders. Key respon

Head of FP&A, Finance Director, or VP of Finance at a large corporate with full ownership of the planning and reporting function. We're looking for Heads of FP&A and Finance Directors at large corporates who own the full planning and reporting function and are accountable for the financial narrative

They are now seeking a Head of HR to join their leadership team in a standalone capacity, covering our UK and US operations. As Head of HR, you will be the driving force behind our people strategy across both jurisdictions. Support global expansion and integration of HR practices.

As Head of Marketing, you’ll set and own the end‑to‑end marketing strategy, translating commercial priorities and customer insight into measurable pipeline growth, revenue impact and long‑term brand value. Experience in B2B services marketing, operating at senior management level or head of

Managing teams and processes across multiple geographies, the role sets global strategy and oversees end‑to‑end execution of payroll and time management, including process design, vendor oversight, regulatory compliance, and governance frameworks while effectively engaging a diverse set of globa

A leading recruitment firm is seeking a Head of HR for their East Midlands office. Candidates should have proven HR leadership experience, strong communication skills, and a solid understanding of UK HR practices. The ideal candidate will lead HR functions, develop strategic HR initiatives, and ensu

I’ve partnered with a high-growth, scale-up B2B SaaS company in the HR tech space that is looking to hire a commercially driven Head of Marketing. Head of Marketing | B2B SaaS | London I 4 days per week (full time contract). They have built a strong reputation across sectors including construction

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Proven experience in a senior HR leadership role (Head of HR, HR Director, or similar) at a regulated business. An established financial services firm is looking for an experienced Head of HR to lead the people agenda and oversee all HR activity across the organisation. Providing strategic HR insigh

A growing global organisation in Southampton is seeking a Fractional Head of HR to join their leadership team. This role involves developing a scalable HR strategy, establishing core HR processes, and guiding talent development initiatives. This position offers a unique opportunity to work flexibly

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