Head of marketing jobs in United Kingdom - Page 2

Southern Land London Ltd is a leading property management and maintenance company based in the heart of London. We provide a comprehensive range of services to property owners, including management, maintenance, cleaning, and promotional support for rental properties. With a strong commitment to excellence and customer satisfaction, we are dedicated to setting new industry benchmarks. As part of our expansion, we are seeking a Projects Manager (Advertising) to oversee and execute innovative marketing and advertising campaigns that enhance our brand presence and drive engagement. This is an exciting opportunity for a creative and results-driven professional to contribute to the company’s growth by developing strategic advertising initiatives. Key Responsibilities: Develop and implement advertising and promotional strategies for our property portfolio. Manage marketing campaigns across digital and traditional media channels. Collaborate with internal teams and external partners to create compelling advertising content. Conduct market research to identify trends and opportunities for brand positioning. Monitor campaign performance and optimize strategies based on data insights. Manage project timelines, budgets, and resources to ensure efficient execution. Requirements: Proven experience in advertising, marketing, or project management, preferably in property or real estate sectors. Strong understanding of digital and traditional advertising channels. Excellent communication, negotiation, and project management skills. Ability to think creatively and strategically to drive brand awareness. Proficiency in marketing tools, analytics, and content creation platforms. A proactive and results-driven mindset with the ability to multitask. Why Join Us? Be part of a dynamic and growing company in the heart of London. Opportunity to lead exciting projects and make a direct impact. Competitive salary and professional growth opportunities.

Head Pizza Chef and Second Pizza Chef Up to £17.25 per hours Ciao! Franco Manca, the Neapolitan sourdough pizza restaurant is looking for a Head Pizza Chef for our pizzeria in Our menu has just 10 pizzas but since our 2008 opening in Brixton’s market, we have created an amazing reputation for producing the best Neapolitan sourdough Pizzas. We have over 72 restaurants in the UK with plans for a further expansion with possibility of career growth and personal development. We also offer our Head Pizza Chefs: • Potential Bonus based on internal audits • 4-week initial training • 48 hours per week/28 paid holidays • Ongoing personal growth and development with our Franco Academy • Free yummy pizzas on shift • Uniforms provided and laundered • Pension Scheme • Annual Social events and Days out • Staff discount when dining in any Franco Manca and sister restaurants • Employee referral bonus scheme • Team competitions and personal rewards • Fun work environment The Head pizza chefs we are looking for will: • Have experience of leading a team of pizza chefs and working with a wood fire oven • Be capable of maintaining high health & safety and hygiene standards

Job Summary: We are looking for a highly skilled and creative Product Development Chef – Cakes & Pastries to lead the innovation and development of our dessert offerings at Caffe Concerto. This role involves researching global trends, experimenting with new flavors and designs, and continuously improving our cake and pastry selection to maintain our competitive edge in the market. ** Key Responsibilities:** • Develop and refine new cakes, pastries, and desserts that align with market trends and Caffe Concerto’s premium brand. • Create innovative and commercially viable products that can be produced at scale in our production kitchen. • Design and launch seasonal and event-specific product lines, ensuring a fresh and dynamic menu throughout the year (Christmas, January detox, Valentine’s Day, Mother’s Day, Pancake Day, Easter, Spring, Summer, etc.). • Conduct research on customer preferences, emerging flavors, and international dessert trends. • Work closely with the procurement team to source high-quality ingredients while ensuring cost-effectiveness. • Standardize recipes and procedures to maintain consistency across all locations. • Collaborate with marketing and content teams to showcase new products. • Train pastry chefs and kitchen staff on new recipes and techniques. • Maintain high hygiene and quality control standards in accordance with food safety regulations. ** Requirements:** • Proven experience as a Pastry Chef, preferably in product development. • Strong knowledge of modern cake decorating techniques and international pastry trends. • Creative mindset with a passion for innovation. • Ability to manage multiple projects and work under deadlines. • Excellent communication and collaboration skills. • Familiarity with cost control and menu engineering. Job Title: Product Development Chef – Cakes & Pastries ** Location:** Production Kitchen (Primarily) & Multiple Locations (for Training & Presentations) ** Salary:** Competitive, based on experience 40k to 55k Per Anum ** Job Type:** Full-time

Position: Manager Location: Heroica Lounge – The Pizza Bus Reports to: Business Owner Job Overview: The Manager at Heroica Lounge is responsible for overseeing daily operations, ensuring excellent customer service, managing staff, and driving business growth. This role requires strong leadership, financial oversight, and operational expertise to maintain high standards and achieve key business objectives. Key Responsibilities: 1. Operations & Quality Control • Oversee daily restaurant operations, ensuring efficiency and consistency. • Maintain high standards for food quality, hygiene, and health & safety compliance. • Manage inventory, stock control, and supplier relationships to prevent shortages or excess wastage. • Ensure smooth operation of dine-in, takeaway, and delivery services. 2. Customer Experience & Reputation Management • Guarantee an outstanding customer experience, addressing concerns promptly. • Increase and maintain a 4.9-star rating on Google Reviews through excellent service. • Monitor and manage ratings on Uber Eats, Deliveroo, and Just Eat to keep them above 4.5 stars. • Implement initiatives to enhance customer satisfaction for both in-house dining and deliveries. 3. Sales Growth & Business Development • Develop and execute strategies to increase sales and boost customer traffic. • Implement promotions, marketing campaigns, and events to attract new customers. • Work on strategies to increase delivery orders and maximize online platform performance. 4. Financial & Inventory Management • Ensure staff wage expenditure remains below 26% of revenue. • Monitor costs, track sales performance, and implement cost-control measures. • Reduce food and ingredient wastage through efficient stock management and portion control. 5. Team Leadership & Staff Development • Recruit, train, and lead a team to deliver exceptional service. • Foster a positive work environment, ensuring staff motivation and retention. • Manage staff schedules to optimize labor costs while maintaining service standards. • Provide continuous training to improve efficiency and service quality. 6. Compliance & Safety • Ensure compliance with food hygiene, health & safety, and employment laws. • Work towards achieving Living Wage accreditation for the business. • Maintain records and documentation for audits and inspections. Requirements: • Proven experience in restaurant or hospitality management. • Strong leadership, problem-solving, and organizational skills. • Experience managing budgets, inventory, and staff scheduling. • Ability to analyze business performance and implement growth strategies. • Excellent customer service skills and experience handling complaints. • Familiarity with delivery platforms (Uber Eats, Deliveroo, Just Eat) is a plus. What We Offer: • Competitive salary with performance-based bonuses. • Opportunity to lead and grow with a popular, fast-growing business. • Supportive work environment with professional development opportunities.

Job Summary: Caffe Concerto is seeking a Product Development Chef – Savory Menu to lead the innovation and enhancement of our food offerings. This role is crucial for ensuring our menu remains fresh, exciting, and aligned with modern culinary trends, helping us stand out in a competitive market. The ideal candidate will have expertise in hot food, seasonal menus, and high-volume production, ensuring that every dish is both innovative and commercially viable. ** Key Responsibilities:** • Develop and test new hot and savory dishes for breakfast, lunch, and dinner menus, ensuring a balance between classic flavors and modern trends. • Create innovative, scalable, and commercially viable dishes suitable for high-volume production. • Introduce seasonal and event-specific menus throughout the year, including Christmas, January health-conscious options, Valentine’s Day, Mother’s Day, Easter, Spring, Summer, and beyond. • Innovate with seasonal ingredients to create dynamic, high-quality dishes. • Collaborate with procurement to source premium ingredients while managing costs effectively. • Standardize recipes and ensure kitchen teams can replicate them consistently across multiple locations. • Work closely with operations and training teams to ensure seamless implementation of new menu items. • Support marketing efforts by providing insights and ideas for showcasing new dishes. • Ensure all new products meet food safety and quality standards. ** Requirements:** • Experience as a Head Chef or Product Development Chef in a high-quality restaurant, café, or production kitchen. • Strong knowledge of hot food preparation, seasonal menus, and modern culinary trends. • Ability to create visually appealing, flavorful, and scalable dishes that fit the Caffe Concerto brand. • Strong leadership and communication skills. • Ability to work under pressure and manage multiple projects simultaneously. • Familiarity with menu engineering, cost control, and food production at scale. Location: Production Kitchen (Primarily) & Multiple Locations (for Training & Presentations) ** Salary:** £45,000 – £60,000 per year (depending on experience) ** Job Type:** Full-time

The Counter Soho is searching for a Restaurant Manager to join our leadership team. Located on Kingly Street, just a stone's throw from the lively Carnaby Street, Chef Demirasal serves up a tantalising mix of Aegean flavours from Greece and Turkey, inspired by his Izmir roots, with a dash of Mediterranean and Levantine flair. ** Key Responsibilities** - Lead, mentor, and inspire a team of servers, hosts, bartenders, and kitchen staff to deliver exceptional service and achieve performance targets. - Ensure that every guest receives a memorable dining experience characterised by attentive service, delicious food, and a welcoming atmosphere. Address guest inquiries, feedback, and complaints promptly and courteously. - Oversee day-to-day restaurant operations, including opening and closing procedures, staff scheduling, inventory management, and cleanliness standards. Implement efficient systems and processes to streamline operations and enhance productivity. - Develop and implement strategies to drive sales, increase revenue, and attract new customers. Collaborate with the marketing team to execute promotional activities, special events, and social media campaigns to promote the restaurant. - Monitor sales performance, analyse financial reports, and manage budgets to optimise profitability. Control costs and expenses while maintaining high-quality standards and maximising revenue opportunities. - Provide ongoing training and development opportunities to enhance the skills and knowledge of staff members. Foster a culture of continuous learning, teamwork, and professional growth. - Ensure compliance with food safety regulations, health and safety standards, and licensing requirements. Conduct regular inspections to maintain cleanliness and hygiene standards throughout the restaurant. - Build and maintain positive relationships with suppliers, vendors, and service providers. Collaborate with colleagues and stakeholders to achieve common goals and objectives. - Previous experience in a managerial role within the hospitality industry, preferably in a restaurant setting. - Knowledge of relevant regulations and compliance standards, including food safety and licensing laws. - Flexibility to work evenings, weekends, and holidays as required. ** You have** - Previous managerial experience in a chef-lead restaurant is a BONUS - Strong leadership and interpersonal skills. - Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team. - Excellent communication and customer service skills, with the ability to interact effectively with guests and colleagues. - Proven track record of achieving sales targets and driving operational excellence. - Sound financial acumen and experience in budget management and financial analysis. - Knowledge of relevant laws, regulations, and compliance standards. - Flexibility to work evenings, weekends, and holidays. ** Benefits** - Hospitality Rewards - WPA medical cash health plan - Free lunch - Competitive salary and performance-based incentives. - Opportunities for career advancement and professional development. - Comprehensive benefits package, including health insurance and retirement plans. - Employee discounts and perks across portfolio companies - Supportive and collaborative work environment.

We are a small family business looking for the hardest thing to find these days, a hard working honest person. Driving license and right to work in UK it's a must. We are seeking a dynamic and results-driven B2B Sales Representative to join our team in the stone industry. The ideal candidate will be responsible for driving sales, building relationships, and developing new business opportunities within the construction, architectural, and design sectors. Key Responsibilities: • Business Development: Identify and pursue new business opportunities by targeting key accounts within the construction, architecture, and design industries. • Sales Strategy: Develop and execute sales strategies to meet and exceed monthly and quarterly sales targets. • Client Relationship Management: Build and maintain strong relationships with current and prospective clients, offering tailored solutions to meet their stone product needs. • Product Knowledge: Stay up to date with the latest stone products, trends, and industry developments to provide expert advice and recommendations to clients. • Negotiations & Contract Management: Lead negotiations, draft quotes, and finalize contracts to secure business deals. • Customer Service: Provide exceptional post-sales support, ensuring customer satisfaction and addressing any issues or concerns. • Market Research: Conduct market analysis to understand industry trends, competitive landscape, and customer demands. • Reporting: Maintain accurate records of sales activities, customer interactions, and market trends in CRM software. • Collaboration: Work closely with marketing, logistics, and production teams to ensure smooth order fulfillment and product availability. Qualifications: • Proven experience in B2B sales, preferably in the stone, construction, or building materials industry. • Strong understanding of stone products, applications, and market dynamics. • Excellent communication, negotiation, and interpersonal skills. • Ability to develop and maintain long-term customer relationships. • Results-oriented with a strong focus on achieving sales targets. • Ability to work independently as well as part of a team. • Bachelor’s degree in Business, Marketing, Construction, or related field (preferred). Preferred Skills: • Knowledge of stone sourcing, supply chain management, and production processes. • Experience working with architects, contractors, and designers. If you’re passionate about sales and the stone industry, and are looking to make a significant impact within a growing organization, we encourage you to apply!

Job Summary: The Business Development Manager (BDM) for a construction company is responsible for identifying and securing new business opportunities, building strong client relationships, and contributing to the overall growth of the company. This role requires deep knowledge of the construction industry, an ability to spot emerging trends, and a strong track record in acquiring new projects. The BDM will play a key role in driving revenue through bidding on new construction projects, managing client relationships, and collaborating with project management teams to ensure the company’s services meet market needs. Key Responsibilities: Market Research & Strategy Development: Conduct market research to identify new business opportunities within the construction industry, including public and private sector projects. Stay up-to-date on trends in construction, including technology, regulations, and industry best practices. Develop and implement business strategies to target potential clients, including developers, government agencies, and private sector organizations. Lead Generation & Prospecting: Identify and prospect potential clients in the construction sector, including real estate developers, government bodies, architects, and engineers. Generate leads through various channels, such as industry events, networking, referrals, and online platforms. Build a solid pipeline of future projects through aggressive business development tactics. Client Relationship Management: Establish and maintain strong relationships with key decision-makers, including architects, contractors, project managers, and developers. Understand client needs and develop customized proposals that align with their vision and budget. Ensure the smooth communication of project requirements between clients and internal teams throughout the bidding and construction phases. Proposal Development & Tender Submissions: Lead the preparation and submission of competitive bids and proposals for new construction projects. Collaborate with estimators, project managers, and other internal stakeholders to prepare accurate and compelling proposals. Negotiate terms and conditions with clients to finalize contracts and secure project awards. Project Tracking & Reporting: Monitor ongoing projects and their profitability, providing feedback and support to the project management team to ensure deadlines and budgets are met. Regularly report on business development activities, lead conversion rates, and sales achievements to senior management. Ensure the company’s goals are met by maintaining and tracking sales targets and pipeline performance. Industry Networking & Partnerships: Represent the company at industry events, conferences, and trade shows to increase visibility and establish new business connections. Build strategic partnerships with other construction firms, subcontractors, and industry professionals to enhance the company’s service offerings and expand market reach. Collaboration with Internal Teams: Work closely with project managers, engineers, and estimators to ensure alignment on project scope, timelines, and budgets. Provide market insights and client feedback to assist in refining company offerings and improving overall service quality. Required Skills & Qualifications: Bachelor's degree in Construction Management, Civil Engineering, Business Administration, or a related field. Minimum of 5 years of experience in business development, sales, or project management within the construction industry. Proven track record of securing new business and achieving sales targets in construction. Strong knowledge of construction processes, bidding, and project management. Exceptional communication, negotiation, and presentation skills. Ability to manage multiple clients and projects simultaneously. Familiarity with construction software, CRM tools, and Microsoft Office Suite. Preferred Qualifications: Knowledge of local, state, and federal construction regulations and permitting processes. Established network of contacts within the construction industry, including developers, general contractors, and subcontractors. Experience with public and private sector projects, including government contracts and commercial developments. Familiarity with cost estimation software and project management tools. Working Conditions: Full-time position with occasional travel to client sites, construction sites, and meetings. Office-based, with the possibility of remote work depending on company policy. Flexibility in working hours, with occasional evening or weekend work depending on project deadlines or events.

We are seeking a dynamic and experienced Restaurant Manager to oversee the daily operations of our bustling Fish and Chips shop. As the Restaurant Manager, you will be responsible for ensuring smooth operations, delivering excellent customer service, managing a motivated team, and maintaining high standards of food quality and cleanliness. You will be the face of the restaurant and play a key role in delivering an outstanding dining experience to our valued customers. Key Responsibilities: Operations Management: Oversee the daily operations of the restaurant, ensuring everything runs efficiently and meets our quality standards. Customer Service: Ensure an excellent dining experience for customers by addressing inquiries, handling complaints, and maintaining high service standards. Team Leadership: Lead, train, and motivate restaurant staff, including cooks, servers, and cleaners, ensuring the team works cohesively and productively. Inventory and Ordering: Manage inventory levels, order supplies, and ensure all ingredients and materials are fresh, properly stored, and used efficiently. Quality Control: Monitor food preparation and presentation to ensure the highest quality of fish and chips is served to customers. Health & Safety Compliance: Maintain a safe and clean environment, ensuring compliance with health and safety regulations, including food handling and cleanliness standards. Financial Management: Oversee the restaurant's budgeting, staffing costs, and daily financials, ensuring profitability while maintaining quality. Scheduling: Create and manage staff schedules to ensure adequate coverage for peak hours and minimize labor costs. Marketing and Promotions: Assist with marketing efforts and promotional campaigns to attract customers and drive sales. Reporting: Track and report on operational performance, sales, customer feedback, and other key metrics to ownership/management. Qualifications: Previous experience in a restaurant management role (preferably in a fast-casual or quick-service environment). Strong leadership, organizational, and communication skills. Knowledge of food safety and health regulations. Ability to manage and motivate a team in a fast-paced environment. Strong customer service and conflict-resolution skills. Financial acumen with experience managing budgets and costs. Flexibility to work evenings, weekends, and holidays as needed. Preferred Qualifications: Experience in the food industry, particularly in a fish and chips or similar establishment. Knowledge of point-of-sale (POS) systems and scheduling software. A passion for high-quality food and excellent customer service. Why Join Us: Competitive salary and performance-based bonuses. Friendly and supportive work environment. Opportunity for growth and advancement within the company. A chance to lead a well-loved local business and make a direct impact on its success. If you are passionate about food, customer service, and leading a team, we’d love to hear from you! Apply today to become part of our team and help create a memorable dining experience for our community.

About Us We are Mr LoBo an independent, family-run Peruvian restaurant located in the heart of Angel, Islington. Since our opening 2 years ago, we have been dedicated to delivering exceptional dining experiences, as demonstrated by the several awards we have received on OpenTable and TripAdvisor. We take pride in using fresh, high-quality ingredients to create innovative and delicious dishes. Additionally, we strive to provide a unique experience for our customers through personalised service. As we continue to grow, we are looking for floor manager to lead our floor team and maintain our customer happy. Job Description We are seeking for an experienced Floor Manager to oversee daily operations in our restaurant. The successful candidate will be responsible for ensuring excellent customer service, managing front-of-house staff, and maintaining smooth restaurant operations. This role is ideal for individuals with strong leadership skills, a passion for hospitality, and the ability to work in a fast-paced environment. Duties - Manage the restaurant floor during service hours, ensuring smooth and efficient operations. - Lead and supervise front-of-house staff, including scheduling, training, and performance management. - Drive sales and promote upselling techniques to maximise revenue. - Provide outstanding customer service, addressing and resolving any issues or complaints promptly. - Maintain a clean, safe, and welcoming environment in line with health and safety regulations. - Collaborate with the kitchen team to ensure seamless commu - Monitor stock levels and coordinate with suppliers for timely replenishment. - Assist in meeting financial targets by optimising service and minimising waste. - Work closely with director to develop strategies to enhance customer satisfaction and boost repeat business. - Work closely with the director to implement marketing initiatives to promote the restaurant and attract customers. - Ensure all staff comply with company policies, health & safety regulations, and licensing laws. - Assist in creating staff schedules and managing payroll budgets. Requirement & Experience We are looking for someone that have: - A minimum of 3 years of experience as a Floor Manager, Restaurant Manager, or similar role. - Strong leadership and communication skills with the ability to inspire and manage a team. - Excellent customer service and problem-solving abilities. - Knowledge of food safety, health & safety regulations, and licensing laws. - Experience handling financial responsibilities, including stock control and cash handling. - The ability to work flexible hours, including evenings, weekends, and public holidays. - Strong organisational and multitasking skills in a fast-paced environment. General This job description is intended as a basic guide to the responsibilities of the post and is not exhaustive. The post holder may be asked to undertake duties that are in line with the level of the role. The Job description will be subject to regular review and amendment as necessary in consultation with the post holder. Health and Safety The post holder must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and must follow these at all times, including ensuring that they act in line with all policies and procedures at all times in order to maintain a safe environment for customers and colleagues. Equality and Diversity The post holder is required to promote equality in service delivery and employment practices. All employees must comply with all the Companies’ equality and diversity policies, procedures, and initiatives. If you are seeking an opportunity to work in a close-knit team where you can take on key responsibilities and enhance your expertise, Mr LoBo is the perfect place for you to grow and thrive.

We are seeking our next Duty Manager for our Canary Wharf Market Halls! Market Halls are revolutionizing the British food hall scene, breathing new life into iconic landmarks since 2018. Our vision? To transform these spaces into vibrant community hubs, offering diverse dining, drinking, and event experiences. From independent restaurants and food vendors to premium bars and live entertainment, we're committed to delivering top-notch experiences for our guests. Last year marked a significant milestone for us, with both our year-on-year revenue growth and a huge surge of new guests walking through our doors. We even garnered attention on popular shows like The Apprentice and MasterChef. But our journey is far from over – this year, we're gearing up to unveil our new flagship venue in central London, expand to new locations beyond the capital, and introduce exciting new experiences to our venues. As our new Duty Manager, you will receive: - A competitive salary of up to £35,000 per year - Access to Hospitality Rewards, a unique benefits platform offering exclusive discounts for gyms, retailers, and other restaurants, and a 24/7 confidential mental health support hotline. - A 25% discount on ALL MH trade stands, allowing you to enjoy a meal or drink with your loved ones. - Delicious, nourishing team food to keep you energized throughout your workday. - A comprehensive training and development program tailored to each employee, including coaching, mentoring, workshops, and project involvement. As our new duty manager, you will deliver exceptional customer service to all visitors, using your previous experience as an assistant manager/duty manager to lead the floor and drive sales and relations with our traders. We adhere to our core values: We are Passionate, We are Entrepreneurial, We are Adaptable, and most importantly, we are Kind. We are always reaching for the P.E.A.K Market Halls is equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job. 1. Team Management - Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. - Assign tasks, set schedules, and ensure adequate staffing during peak hours. - Train new employees on store policies, procedures, and customer service standards. - Monitor employee performance and provide feedback or coaching as needed. - Foster a positive and productive work environment. 2. Customer Service - Ensure customers receive prompt, friendly, and efficient service. - Address customer complaints, inquiries, and issues in a professional manner. - Monitor customer feedback and implement improvements to enhance the shopping experience. - Maintain a clean, organized, and welcoming store environment. 3. Inventory Management - Oversee stock levels and ensure shelves are well-stocked and organized. - Coordinate with suppliers and vendors for timely delivery of groceries. - Conduct regular inventory checks to prevent overstocking or stockouts. - Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. - Implement inventory control systems to track stock accurately. 4. Store Operations - Ensure the store operates efficiently and complies with company policies and procedures. - Oversee the opening and closing procedures of the store. - Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. - Maintain store cleanliness, including aisles, checkout areas, and storage spaces. - Ensure compliance with health and safety regulations (e.g., food safety standards. 5. Sales and Promotions - Implement promotional campaigns and ensure displays are attractive and well-stocked. - Monitor the effectiveness of promotions and provide feedback to management. - Upsell products and encourage customers to take advantage of deals. - Analyze sales data to identify trends and opportunities for growth. 6. Quality Control - Inspect incoming goods to ensure they meet quality and freshness standards. - Remove expired or damaged products from shelves promptly. - Ensure proper storage of perishable and non-perishable items to maintain quality. 7. Financial Management - Monitor daily sales and cash flow. - Prepare and submit sales reports to management. - Identify opportunities to reduce costs and improve profitability. - Manage budgets for staffing, inventory, and store operations. 8. Health and Safety Compliance - Ensure the store complies with food safety regulations and hygiene standards. - Train staff on proper handling and storage of groceries. - Conduct regular safety inspections and address potential hazards. - Maintain proper documentation for health and safety audits. 9. Vendor and Supplier Coordination - Build and maintain strong relationships with suppliers and vendors. - Negotiate pricing and terms to ensure cost-effectiveness. - Resolve any issues related to deliveries, quality, or pricing. 10. Problem-Solving - Address operational challenges, such as equipment malfunctions or staffing shortages. - Handle customer complaints and resolve conflicts effectively. - Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions 11. Reporting and Analysis - Generate reports on sales, inventory levels, and customer feedback. - Analyze data to identify trends, inefficiencies, and areas for improvement. - Provide recommendations to management for optimizing store performance. 12. Communication and Collaboration - Act as a liaison between staff and upper management. - Communicate store goals, policies, and updates to the team. - Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. Key Skills and Qualities - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Attention to detail and organizational skills. - Knowledge of grocery products, inventory management, and food safety standards. - Ability to work in a fast-paced environment and handle multiple tasks. - Customer-focused mindset with a problem-solving attitude.

A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job.: ** 1. Team Management** Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. Assign tasks, set schedules, and ensure adequate staffing during peak hours. Train new employees on store policies, procedures, and customer service standards. Monitor employee performance and provide feedback or coaching as needed. Foster a positive and productive work environment. ** 2. Customer Service** Ensure customers receive prompt, friendly, and efficient service. Address customer complaints, inquiries, and issues in a professional manner. Monitor customer feedback and implement improvements to enhance the shopping experience. Maintain a clean, organized, and welcoming store environment. ** 3. Inventory Management** Oversee stock levels and ensure shelves are well-stocked and organized. Coordinate with suppliers and vendors for timely delivery of groceries. Conduct regular inventory checks to prevent overstocking or stockouts. Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. Implement inventory control systems to track stock accurately. ** 4. Store Operations** Ensure the store operates efficiently and complies with company policies and procedures. Oversee the opening and closing procedures of the store. Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. Maintain store cleanliness, including aisles, checkout areas, and storage spaces. Ensure compliance with health and safety regulations (e.g., food safety standards). ** 5. Sales and Promotions** Implement promotional campaigns and ensure displays are attractive and well-stocked. Monitor the effectiveness of promotions and provide feedback to management. Upsell products and encourage customers to take advantage of deals. Analyze sales data to identify trends and opportunities for growth. ** 6. Quality Control** Inspect incoming goods to ensure they meet quality and freshness standards. Remove expired or damaged products from shelves promptly. Ensure proper storage of perishable and non-perishable items to maintain quality. ** 7. Financial Management** Monitor daily sales and cash flow. Prepare and submit sales reports to management. Identify opportunities to reduce costs and improve profitability. Manage budgets for staffing, inventory, and store operations. ** 8. Health and Safety Compliance** Ensure the store complies with food safety regulations and hygiene standards. Train staff on proper handling and storage of groceries. Conduct regular safety inspections and address potential hazards. Maintain proper documentation for health and safety audits. ** 9. Vendor and Supplier Coordination** Build and maintain strong relationships with suppliers and vendors. Negotiate pricing and terms to ensure cost-effectiveness. Resolve any issues related to deliveries, quality, or pricing. ** 10. Problem-Solving** Address operational challenges, such as equipment malfunctions or staffing shortages. Handle customer complaints and resolve conflicts effectively. Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions). ** 11. Reporting and Analysis** Generate reports on sales, inventory levels, and customer feedback. Analyze data to identify trends, inefficiencies, and areas for improvement. Provide recommendations to management for optimizing store performance. ** 12. Communication and Collaboration** Act as a liaison between staff and upper management. Communicate store goals, policies, and updates to the team. Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. ** Key Skills and Qualities** Strong leadership and team management skills. Excellent communication and interpersonal abilities. Attention to detail and organizational skills. Knowledge of grocery products, inventory management, and food safety standards. Ability to work in a fast-paced environment and handle multiple tasks. Customer-focused mindset with a problem-solving attitude. By effectively managing these responsibilities, a Shop Supervisor ensures the grocery store operates efficiently, delivers exceptional customer service, and achieves its sales and operational goals.

Job Description / Roles - Oversee day to day smooth running of the business - manage recruitment staff; delegate tasks ensuring timely completion - monitor competence ensuring targets are met - inspire recruitment staff to strive for high quality standards & to achieve business objectives - ensure adherence to all compliance guidelines, Agency’s policies & procedures and in particular seamless recruitment process, as well as ensuring staff's mandatory training is upto date - handling of complaints and queries are dealt with in a timely manner - seeking feedback on staff and the standard of care - implement and maintain procedures/office administrative systems. - Ensure smooth running of payroll every week, checking/processing of timesheets as well as resolving any payroll issues raised by agency staff and payroll/finance staff in a timely manner. - Device/Maintenance working systems that ensure efficient team work - Ensure all data and on computer systems is upto date/relevant and secure. - take charge of HR by ensuring ongoing recruitment of the right candidates with right skills & experience - organise interview/induction programmes/inhouse training - Ensuring seamless Agency Worker registration including Enhanced AccessNI check and NISCC registration - Seek appropriate references - Ensuring agency workers’ supervision/appraisal is completed within the stipulated timeframes - Maintain upto date records and sound record keeping incl. clients' records and agency workers records. - Take lead in seeking and securing contracts with Nursing Homes, Care Homes, Residential Care Homes, Supported Living, Hospitals, etc - Seek and secure permanent placements for Overseas Nurses & Healthcare Assistants - Take charge of marketing and advertising to develop the business via Social Media etc (have the ability to compose adverts, write and share social media posts that stand out) - Overseeing that monthly reports (incl. RQIA reports) are completed and accurate. - Maintaining traceable stock levels of uniforms and stationary. - Drawing up on-call rota - Set/chair/attend meetings - Maintain good relations with clients and agency staff ** Requirements** · Attention to detail · Excellent organisational skills · Reliability and discretion; you will often learn of confidential matters · Effective communication, negotiation and relationship-building skills · Problem solving skills · Initiative · Thorough and methodical approach to tasks · Leadership and the ability to ‘make things happen’ · Budgeting skills · Strong business development skills · Handling of emails and Website queries, Facebook; Twitter, Instagram, WhatsApp · Excellent telephone manners · Excellent computer skills and Social Media interactions/connections · Capability to complete paperwork appropriately, efficiently and effectively · Sound geographical knowledge of Northern Ireland in relation to business opportunities · Capability of working to Performance Indicators and Targets · Adaptability Benefits · paid leave 28 days · Option to inclusion into our company pension scheme - NEST · Hours of work are Monday – Friday · On call duties will be necessary · 30 minutes lunch break · Opportunity to be paid commission/Bonus Qualifications / Experience: -A minimum of 5 GCSEs at Grade A-C to include Mathematics and English or relevant NVQ Level 2 -Bachelor’s degree in business management -HNC/HND or equivalent/higher qualification in an administrative related field and 2 years’ experience in a clerical/administrative role -NVQ level 3 in administration and 2 years' experience in a clerical/administrative role. -BTEC qualification plus 2 year's relevant experience -Two (2) years relevant work-based experience. This experience could be within healthcare administrative environment or recruitment and selection. -Use of Microsoft office applications (E.g., Excel, Outlook, Word) essential.

Job Title: Social Media & Marketing Manager Temp (Maternity Cover) Location: Hybrid/Remote – 1 day per week (Tuesdays) in office. Shepherd’s Bush, London. Contract: Temporary (April 1, 2025 – August 1st, 2025) Salary: £40,000 Pro rata Full Job Description We are looking for a creative and proactive Marketing Temp to cover maternity leave from April 1, 2025, to August 1st, 2025. Working closely with our current head of marketing during April and then reporting directly to our CEO, the successful candidate's role will be to support, maintain and enhance the impeccably high standards of implementation and delivery across the day-to-day activities of the brand. This role requires an individual that has all round marketing knowledge with a strong focus on content creation and social media management. This role will involve working with both US and UK team members, agencies and brands. You’ll be working on a hybrid basis, with one day per week in our Shepherd’s Bush shared working space. You must be able to independently develop recipes using our products and film, edit and post this content to social media. Qualifications / Experience required: Bachelor’s degree Marketing experience: 3-5 years Social media experience: minimum of 3 year This is a brilliant opportunity for an ambitious and self-driven candidate to join a rapidly growing and exciting company where your responsibilities will include: Content Creation & Social Media: Owning, maintaining and adapting The Foraging Fox social media content plans and calendar according to in-store and online retail promotional / awareness building activities. Develop, film, and edit high-quality recipe videos independently. Write engaging copy for Instagram, LinkedIn, events, and website content. Promote user engagement, increase numbers of followers and direct D2C sales. Brand & Event Management: Leading the calendar of consumer events / festivals and trade shows for both the UK and US and develop the consumer journey experience on site. Edit and prepare marketing assets for campaigns and activations. Coordinate deliveries and show briefs for events and brand initiatives. Attend UK events and manage setup/ takedown. Manage staff and capture content for social media. Influencer Management: Communicate with existing influencers. Source new content creators, plan deliverables. Arrange product send-outs. Website Management: Update news section. Manage any new website changes needed. Update website photography to reflect any product changes. Photography/Graphic & Asset Management: Keep shared dropbox files for photography up to date with most recent photography Create briefs for photoshoots and book photography. Work with a number of external agencies both UK and US to ensure retailer photography is correct and where necessary fix any errors. Main point of contact for in-house marketing teams amongst our retail partners. Drafting marketing materials, web copy, brochure copy and consumer liaison copy. Being responsible for briefing third party creative teams on execution e.g. ad/banner artwork and photography bibles, as examples. Use Canva & Photoshop to create and edit briefs, presentations and decks. About You: Proven experience in social media content creation and video editing. Confident in working independently Copywriting skills for social media, events, and websites. Highly organized with experience in event planning and logistics. Able to prioritize tasks and work efficiently within deadlines. Why Join Us? - Opportunity to work in a fast-paced, creative environment. - Gain hands-on experience with a global brand. - Hybrid with a collaborative team. How to Apply: Apply with CV and link to portfolio (Must including examples of recipe/ food video content) Only candidates that apply with this will be considered. Interview process: Stage 1: Initial chat with Head of Marketing Stage 2: Chat with CEO & Head of Marketing Stage 3: Meet the team + Present example project. Stage 4: Feedback given/ Final offer if successful. Job Types: Full-time, Temporary Contract length: 4 months Pay: £40,000 Pro rata Schedule: Monday to Friday Work Location: Hybrid remote in London W6 7NL Start date: 01/04/2025

Hi there! It's Sam and Luigi here. We run this great restaurant in Chelsea and we want you to be a part of it. Pizza Pilgrims started life in 2011, when 2 brothers took a “Pizza Pilgrimage” of discovery. Once home, they installed a Neapolitan pizza oven and sold their first pizza on Berwick St Market. Since then, they have opened pizzerias in London and Oxford (so they would be able to make pizza in the rain). As part of the pizzeria team, your role at Pizza Chef would be to support in the running of the kitchen, working closely with your team to ensure that we are always serving the best pizza to our guests. Ensuring the high standards we are all looking for requires every Chef to excel in two key areas: - Food, quality & safety: Our menu is simple and focused on Neapolitan style pizza. As Line Chef you will be the expert when it comes to our food, always ensuring our guests always receive the best pizza. You will also support the management team with the smooth running of every shift by keeping things safe, being well prepared for your shifts and supporting the Head Chef with controls within the kitchen. - Supporting the Team: We have a 'one team one dream' approach to everything we do. Team work is key to a smooth shift so we always help each other out no matter the role, helping to create that great pilgrims vibe we all love to work in every day. In return for your hard work we will: • Invest in your growth and development • Pay you a competitive rate including an equal share of tronc for all BOH and FOH teams plus bonus • Hold two full staff parties for everyone throughout the year, we even close our pizzerias so everyone can join in • Ensure you always have lots of fun • Feed you all the pizza you would like

Job Description: We are seeking an enthusiastic and experienced Store Manager to join us at ARRO Coffee. As the Store Manager, you will oversee daily operations, mentor and inspire your team, and ensure every customer enjoys an unforgettable experience. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a high-profile location. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! Key Responsibilities: Leadership & Team Management: - Lead, train, and develop your team to consistently deliver exceptional customer service. - Foster a positive and inclusive work environment by coaching, training, and supporting team members. - Oversee staff scheduling to ensure adequate coverage and efficient store operations. Operational Management: - Manage all aspects of store operations, including staffing, inventory management, and financial performance. - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. - Monitor inventory levels, and place orders for supplies as needed. - Handle customer enquiries, feedback, and complaints with professionalism and empathy. Sales & Financial Performance: - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. - Collaborate with corporate teams on marketing initiatives, product launches, and store events. Compliance & Safety: - Ensure compliance with company policies, procedures, and health and safety regulations. - Maintain a thorough understanding of food safety regulations and best practices Skills & Experience: - Proven experience as a Store Manager, in a café or hospitality environment. - Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. - Demonstrated ability to lead and motivate a team in a fast-paced environment. - Excellent communication, interpersonal, and leadership skills. - Strong problem-solving abilities and a proactive approach to challenges. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. - Passionate about creating memorable customer experiences and fostering a positive workplace culture. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.

Jump to main content Our roles Apprenticeships Bar and waiting apprentice Chef Apprentice Team Leader Apprentice Bar & waiting Bar Staff Waiting Staff Team Leader Brewing & Brands Brewing & Engineering Cellar Services Drivers & Logsitics Production & Warehouse Sales & Marketing Head Office Customer service Finance HR IT Legal & Risk Marketing & Digital Property Trading Transformation & Operational Excellence Kitchen Kitchen Manager Chef Kitchen Assistant Pub Management General Manager Assistant Manager Regional & Area Management Franchisee Opportunities Working here Our Benefits Our Culture Our Commitments Our Values & Behaviours Inclusion & Diversity Our employee led inclusion groups pint of Perspective podcast Our brands Chef & Brewer Crafted Pubs Farmhouse Inns Flaming Grill Greene King Pubs Hungry Horse Metropolitan Pubs Pub & Carvery Pub & Dining Pub & Grill Venture Hotels Stories Apprenticeships Bar & Waiting Brewery Kitchen Head Office Management Inclusion & Diversity View all Stories Chef Full time Golden Lion (St James's) , St James's , SW1Y 6QY Upto £12.50 per hour Apply Now Save Job Job description As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fast-paced service, you’ll soon become an invaluable member of the kitchen team. Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. We boast a number of historic pubs that have seen hundreds of years of famous patrons passing through the doors, from Dickens drawing inspiration in the thick of Victorian London, to Frances Crick announcing the world-changing discovery of DNA. Our pubs are steeped in rich history but blend tradition with forward-thinking innovation, serving up pub classics made with care and delivering good, old-fashioned service. Additional Information We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as: The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.  Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. Free employee assistance program – mental health, well-being, financial, and legal support because you matter! Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank. Wage Stream – access your wage before payday for when life happens. Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more… As a Chef, you will… Prepare, cook, and present food that meets specs and customer expectations Maintain hygiene levels and safety regulations in the kitchen to help guarantee the safety of your entire team and visitors Communicate clearly with your team in order to provide high-quality meals to customers on time Keep up to date with new products, menus, and promotions What you’ll bring to the kitchen: Ability to work under pressure in a busy kitchen and pull together as a team when needed A passion for delivering tasty and well-presented meals to customers each and every time Willingness to get stuck in, learn new skills and help out in different areas kitchen when needed Your experience and skills include: Ability to work well under pressure in a fast paced environment Ability to work cohesively and collectively as part of a team to follow food saftey, HACCP and Health and saftey practices a must

Duties and Responsibilities: - Oversee daily operations of the takeaway and delivery service, including staffing, scheduling and inventory management. - Conduct performance evaluations and provide ongoing training and development for team members. - Handle customer inquiries, complaints, and feedback professionally and promptly. - Develop and implement marketing strategies to promote the takeaway and delivery service. - Ensure that all food products meet the food’s quality standards and specifications. - Manage online ordering platforms and ensure they are functioning correctly. - Manage financial aspects of the takeaway and delivery service, including budgeting, sales, expenses, and profitability, forecasting and reporting. - Ensure customer satisfaction by providing excellent service and addressing customer complaints. - Develop and implement policies and procedures to ensure compliance with food safety regulations. - Motivate and lead a team of staff to achieve sales and profit goals. - Ensure timely delivery of orders and monitor driver performance. - Monitor and maintain inventory of food, beverages and supplies. Skill/experience/qualifications: - Relevant experience in a similar role - Proven ability to lead and manage a team - Familiarity with online ordering platforms and delivery management systems - Strong understanding of food safety regulations - Knowledge of health and safety regulations applicable to food service - Experience with inventory management and financial reporting - Strong communication and customer service skills - Passion for culinary arts, creativity in menu development, and an understanding of current food trends - Experience managing delivery drivers

Job Title: Operational Manager Location: Bridgwater Job Type: Full-time, Permanent Salary: £37,000.00 - £40,500.00 per year Additional Pay: Performance Bonus, Tips About Us Kaspa’s Dessert is a leading dessert restaurant dedicated to providing high-quality sweet treats and excellent customer service. We are seeking a dedicated and experienced Operational Manager to oversee our restaurant's daily operations and drive business success. Job Overview As the Operational Manager, you will be responsible for the overall management of the restaurant, ensuring smooth daily operations, staff efficiency, and exceptional customer service. Your role will involve overseeing financial performance, maintaining operational standards, and implementing strategies to enhance productivity and sales. Key Responsibilities ⦁ Oversee daily operations, ensuring all departments function efficiently. ⦁ Recruit, train, and manage staff, creating a positive and productive work environment. ⦁ Organise staff shifts and scheduling to optimise productivity. ⦁ Lead by example to provide outstanding customer service and ensure customer satisfaction. ⦁ Attend and actively contribute to weekly management meetings. ⦁ Work closely with food and drink suppliers to ensure stock availability and cost control. ⦁ Ensure strict adherence to food safety and sanitary regulations. ⦁ Maintain financial oversight, including revenue tracking, cost control, and budget management. ⦁ Monitor and audit inventory levels, ordering stock as necessary to meet demand. ⦁ Address and resolve operational challenges, ensuring high service standards. ⦁ Plan and develop new menu items in collaboration with management. ⦁ Implement effective sales and marketing strategies to increase revenue. ⦁ Handle cash management and ensure company policies regarding cash, equipment, and property are followed. ⦁ Oversee facility maintenance and report any issues promptly. ⦁ Maintain a safe and compliant working environment for all employees. Requirements Experience ⦁ Minimum 2 years of experience in restaurant management (preferred). ⦁ Minimum 2 years of experience in bar management (preferred). Skills & Qualifications ⦁ Strong leadership and management skills. ⦁ Excellent communication and customer service abilities. ⦁ Ability to multitask and handle a fast-paced restaurant environment. ⦁ Financial acumen, including budgeting and sales forecasting. ⦁ Knowledge of food safety and sanitation regulations. ⦁ Problem-solving and decision-making skills. ⦁ Certifications & Licences: ⦁ Driving Licence (preferred). Benefits ⦁ Performance-based bonus ⦁ Tips ⦁ Company events ⦁ Company pension ⦁ Discounted or free food ⦁ Employee discount ⦁ UK visa sponsorship (if required) Work Schedule ⦁ Monday to Friday ⦁ Weekend (If needed) ⦁ Overtime availability ⦁ Weekend availability required Location Requirement Candidates must be able to reliably commute or plan to relocate before starting work in Bridgwater. If you are a motivated and experienced restaurant manager looking to take on a dynamic leadership role, we would love to hear from you. Apply today and become part of the Kaspa’s Dessert team! Work Location: In-person

Job Description: We are Honest Greens, an innovative, passionate, and rapidly expanding restaurant lifestyle brand with one mission: improve society through real food. We do things differently in our industry, embracing - and creating - new restaurant trends and technologies that allow us to make healthy food affordable, convenient, and incredible delicious. We believe this will help people in our communities live longer, happier, and more sustainable lives. The Restaurant Director is responsible for overseeing all aspects of the restaurant’s operations, ensuring an exceptional guest experience, driving revenue growth, and maintaining high operational standards. They will lead and develop the team, manage budgets, and ensure that the restaurant aligns with the brand’s vision and values. RESPONSABILITIES Operational Management: - Oversee the restaurant's daily operations, ensuring efficiency and service excellence. - Implement and uphold brand standards in food quality, service, and ambiance. - Monitor and optimize restaurant performance through KPIs and guest feedback. Team Leadership & Development: - Recruit, train, and develop a high-performing team. - Foster a strong culture of leadership, teamwork, and accountability. - Conduct regular team meetings and performance evaluations. Financial & Business Management: - Manage budgets, control costs, and maximize profitability. - Optimize inventory, labor, and operational expenses. - Identify business opportunities to increase sales and customer retention. Guest Experience & Brand Representation: - Ensure outstanding customer service and resolve guest concerns proactively. - Maintain a high level of hospitality and brand alignment in all guest interactions. - Oversee marketing initiatives and community engagement efforts. Compliance & Safety: - Ensure adherence to health, safety, and food hygiene regulations. - Maintain a clean, organized, and compliant restaurant environment. - Implement risk management procedures to safeguard staff and guests. REQUIREMENTS - Minimum 5 years of experience in a senior restaurant management role. - Strong leadership, communication, and problem-solving skills. - Proven ability to manage P&L, budgets, and operational costs. - Passion for hospitality, guest experience, and team development. - Ability to thrive in a fast-paced and dynamic environment. WHAT WE OFFER 🍽️ Up to €300 meal credit to enjoy in our restaurants. 🥑 50% discount in all our locations. 🎳 Monthly “cultural” outings with the team. 🎟️ Fun corporate events throughout the year. 🚀 Internal growth opportunities within the company. 📚 Ongoing training to enhance your skills. 🌍 The chance to join a rapidly expanding company.

Site location: Design District (Greenwich Penynsula) We are looking for a full time Fast Food Kitchen Manager to lead our kitchen team. Duties will include all aspects of kitchen management, menu development, preparation, cooking of dishes and maintaining high levels of food safety and hygiene. The ideal candidate will have experience in Greek cuisine, advanced delivery platform knowledge and marketing campaings. Shifts fall between 10am and midnight. As weekend days are our busiest times, weekend availability is essential for this role. If you have the skills to deliver quality food, in a very fast paced environment, please send your CV and covering letter to us.