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Your Mission Should You Choose To Accept It : As Glasgow's City's new Director of Membership, your mission is to drive growth, retention, engagement, and satisfaction across our new Membership product as well as Meetings & Events (M&E), and co-working. The role requires strength and skill in community strategy and activation, driving member experience and team leadership. You’ll lead a team dedicated to delivering exceptional experience that goes beyond the product and services. Your approach is member-centric and marketing-savvy, blending strategic insight with creative execution to build a thriving, local community. From high-impact events to curated member moments, you create opportunities for meaningful connection both inside and outside of the hub. You serve as the key link between the Support Hub and your local hub - translating global strategies into localized experiences that reflect the needs and energy of your community. You’re also the link between the community of Glasgow and your hub, with a strong network in the city. You will report into the General Manager and also be part of the Senior Management of The Social Hub Glasgow. Success is measured by: Membership growth, retention and increased customer lifetime value (CLV) High member satisfaction (NPS), engagement, and advocacy Revenue performance across all Membership, Co-working, and M&E products This role works with a wide range of cross-functional stakeholders, including leaders from the both the local team and the support hub. It’s not your traditional 9-5! In Case You Do Not Know Who, We Are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do Develop and execute a community strategy that includes curated events and activations to drive growth and foster engagement and connection. Be the representative of Membership at The Social Hub Glasgow in the local community, connecting with engaging with local businesses, potential partners and other relevant groups. Drive high NPS and customer satisfaction scores throughout the member lifecycle: onboarding, engagement, referrals, retention, and offboarding. Actively engage with members and potential new members, staying close to the pulse of the community in and out of the hub. Design and deliver growth, retention, and engagement strategies for Membership, M&E, and Co-working. Work closely with the support hub team to localize and implement global membership initiatives and frameworks. Meet and exceed budgets for Membership, M&E, and workspace products. Analyse membership and engagement data to optimize strategies and deliver measurable business improvements. Lead, develop, and inspire your teams (Membership, Coworking, and M&E) and manage the teams’ overall performance. Work cross-functionally with F&B, Stay + Regional Marketing roles to drive Membership ambitions and broader The Social Hub initiatives. Ensure smooth daily operations and high-quality standards across all physical spaces: co-working, gyms, communal areas. Who You Are Previous experience in leadership and team management. Bachelor degree in a relevant field. You have at least 6+ years of experience in a Membership, Coworking or other relevant field in a fast paced environment. You have an image of future developments and see opportunities for the organisation and respond to them. You have a commercial drive, with a demonstrated intuition for commercial opportunities and making active use of sales opportunities. You build and maintain relationships with contacts, while representing the brand of The Social Hub You deal with stressful situations in a stress-free manner and bring calm and a sense of ‘I’ve got this’ to every situation. You are able to efficiently prioritize tasks that truly matter and work in a structured, methodical and goal-oriented manner when preparing and carrying out those tasks. You always seek ways to improve collaboration and alignment between different teams, encouraging cross-collaboration and working as one team. You have exceptional English communication skills, all other languages very welcome! You’re legally allowed to work in the UK What Do Offer The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future The chance to learn and grow in your role with the potential for future growth Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

Your Mission, Should You Choose to Accept It Edinburgh is getting its own Social Hub, and you’ll be the one bringing it to life. As our Senior Development Manager for Scotland, you take the lead from the moment we spot an opportunity to the moment we hand the keys to our operations crew. You dive into planning, design, tendering, budgeting and execution, all while keeping one eye on the bigger vision and the other on the details that make a project shine. You work closely with our Development Managing Director and our RE leadership team, turning ideas into a living, buzzing multi-use community. Your days will be filled with creative problem solving, smart coordination and building relationships with architects, consultants, city partners and your internal crew. In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do - • Lead the full development cycle for our new Edinburgh project, from underwriting to handover., • Analyse potential investments and guide the early decision-making process., • Select and manage architects, advisors, legal partners and construction teams., • Shape the project concept and steer the design process with clarity and confidence., • Guide the construction phase, keeping progress, quality and budget aligned., • Coordinate with city partners on permits and planning., • Prepare reports, sign-offs and updates that keep everyone aligned and moving., • Coach your project team and create a setup where people grow and deliver their best work. What You’ll Have - • You have 10–15 years of experience in real estate development with a strong record across design, construction and execution., • You bring experience from private equity or an institutional investment setting., • You have a commercial mindset and know how to build multi-use concepts., • You bring a solid network in Scotland across architects, consultants and construction partners,, • You understand planning phases and enjoy working with public entities., • You have the ability to guide high-level discussions while staying hands-on when needed., • You bring an entrepreneurial spirit, a curious mind and a drive to create something meaningful., • You live near Edinburgh and are open to frequent travel to Amsterdam. What We Offer - • The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities., • We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future., • The chance to learn and grow in your role with the potential for future growth., • The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change, • Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!, • The freedom to work remotely or to come to the office – whatever suits you best!, • A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion, or culture. Your authenticity keeps our team diverse. Come as you are.