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Senior HR Manager – permanent Basingstoke - Hybrid working £85,000 + bonus Middlemore has been retained by a national B2C Financial Services firm, headquartered in Basingstoke to appoint a Senior HR Manager. This role will manage a small HR team (c5 people) which will comprise of HR Business Partners and HR Operations to take day-to-day ownership of the HR agenda, ensuring the delivery of a high-quality, pragmatic and commercially focused HR service to the business. You will build strong, trusted relationships with stakeholders and business leaders, acting as a key advisor across all areas of HR and helping to shape and deliver people solutions that support both cultural and commercial goals. This is a hands-on, generalist role suited to someone comfortable operating at both strategic and operational levels. Key Responsibilities • Lead, coach and develop the HR team to deliver an effective, customer-focused HR service., • Act as the escalation point for complex employee relations matters, providing pragmatic, risk-aware guidance and managing cases to resolution., • Oversight of the central HR Operations team, driving a focus of continuous improvement through all transactional HR processes., • Will oversee the management and maintenance of the HRIS system, • Oversee and continuously improve HR policies, processes and ways of working, ensuring they are well embedded and aligned with the people strategy., • Partner with senior leaders and managers to understand business priorities and provide commercially focused HR advice and solutions., • Support and lead cultural and organisational change initiatives, ensuring people implications are well managed and communicated., • Ensure compliance with employment legislation and best practice, updating stakeholders on relevant changes and risks., • Manage a broad range of generalist HR activity, often in ambiguous or evolving situations, balancing strategic priorities with day-to-day operational demands., • Build credibility across varying levels of stakeholders, influencing and challenging where needed to achieve positive people and business outcomes. Candidate Profile • Strong employee relations experience, with a track record of handling complex and sensitive cases., • Experience working in contact centre/sales/Telco/ retail environment would be advantageous, • Proven experience launching and embedding new policies, processes and people initiatives., • Broad generalist HR background, confident working in ambiguity and at pace., • Experienced people manager, able to lead and develop a growing HR team., • Strong stakeholder management skills, with the ability to influence and build relationships at all levels., • In-depth understanding of employment law and its practical application within a commercial environment., • A resilient, solutions-focused mindset with the ability to balance people needs and business objectives. If this is something of interest then please do apply!

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