57 Best it contract Jobs in Blackpool (March 2026)

Helpline Volunteer Co-ordinator

6 days ago

Blackpool

The Silver Line Helpline is recruiting for a Helpline Volunteer Co-ordinator to join their fantastic team providing a vital service to older people across the UK. The Silver Line Helpline is a free, confidential telephone service offering friendship, conversation and support to older people, 24 hours a day, 7 days a week. As a Helpline Volunteer Co-ordinator, you will play a vital role in supporting and growing a valued team of volunteers who deliver a high-quality, safe and compassionate service to older people. You'll ensure volunteers receive a good onboarding experience, feel confident in their role and are supported every step of the way. Working closely with colleagues across the Helpline, you'll manage volunteer recruitment and onboarding, deliver training, respond to enquiries, and help volunteers use a range of IT systems. You'll work flexibly in a fast-paced, 24-hour service environment, including taking and making calls to older people when needed. Your work will help ensure volunteers are well-trained, supported, and empowered to deliver a consistent, empathetic and safe service. This exciting position offers hybrid working between home and our Blackpool office. We currently require office attendance a minimum of once a quarter. You may also be asked to attend the office occasionally for training or other reasons, as required. You will be on a hybrid contract and must cover the costs of all travel to the office yourself. Our office attendance requirements will be reviewed later in 2026. This role is a 35-hour working week, 5 days out of 7 with start and end times between 8am-8pm. It will include regular weekend working, and Bank Holiday working, which will be arranged on a rota basis In your Supporting Statement, please include examples of how you meet the Must Have criteria below. Last day for applications Tuesday 10th March 2026. Please note: Before joining the National Services team at Age UK, we want to be open that the organisation is in a period of change. Age UK works as a network of over 100 independent partners, with national services delivered by the charity and local services delivered by partners across the UK. Our new strategy means more services will be delivered locally in future, although we think our National Services will continue to play an important role. You would be joining a team that is evolving and changing to develop new ways of supporting older people, and we want you to have this context as you consider your application. Must haves: The below competencies will be assess at the indicated stage of the recruitment process. Application = A, Interview = I, Test = T, Presentation = P Skills and knowledge • Excellent interpersonal, listening, customer service, and communication skills, with the ability to adapt communication style (A, I,T), • Excellent IT skills including Microsoft Office and using CRM systems (A,I,T), • Knowledge of safeguarding with the ability to assess and manage risk independently (A,I), • Understanding and knowledge of mental health issues (A,I), • Training and presentation skills with the ability to train others remotely on using IT systems (A,I), • Ability to respond in a non-judgemental, empathetic, respectful and friendly manner in all situations (A,I), • Ability to manage a busy workload and adapt to change in a fast-paced service whilst meeting service KPIs (A,I), • Ability to adhere to policies and procedures (A,I) The below competencies will be assess at the indicated stage of the recruitment process. Application = A, Interview = I, Test = T, Presentation = P Experience • Experience in working in services to support older people (A,I), • Experience in working in with volunteers (A,I), • Experience working with colleagues remotely (A,I), • Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme, • Excellent pension scheme, life assurance, Health cashback plan and EAP, • Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan, • Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free, • Blue Light Card Scheme, • You Did It Awards - recognition awards from £100-250 Supporting statements and anonymisation Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected. Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them. For a full list of benefits please visit our website.

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