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Helping staff with everyday IT issues (like login problems or broken kit). Familiarity with Microsoft 365 products, such as Word, Teams, Outlook, and OneDrive. Build your confidence dealing with users IT issues.

The successful candidate will log and resolve IT service requests, maintain the asset database, and require experience in customer service as well as strong technical skills, particularly in Microsoft systems. A leading housing association is seeking an IT Service Central Delivery Analyst to join th

As the Service Desk Team Lead, you will manage a service desk team on site at one of our London clients, ensuring the delivery of excellent IT support to end users. Track resolution of all open Service Desk incidents and service requests to ensure SLA targets are achieved or exceeded. Join to apply

A leading law firm in London seeks a Service Desk Analyst to provide exceptional IT support to staff. This role involves managing support incidents, assisting with IT asset management, and ensuring smooth operations.

Our London-based IT team are seeking a Senior Information Security Analyst reporting to the Head of Technology to work with the Infrastructure and Service Desk teams in London, Singapore, and Hong Kong, handling security incidents and collaborating with senior management on strategies to reduce risk

The Service Desk Administrator is responsible for internally supporting approximately 100 staff, and interacting with external suppliers and inspector companies. Respond and answer all service desk calls in a timely & respectable manner. You will not only participate in service request, incidents, p

Providing clear, friendly support to staff and students face-to-face. Logging and managing support tickets in coordination with the wider service desk team. Solid experience in on-site IT support (around 3+ years).

Contract type: Permanent Location : London with a minimum of 2 days per week in the office Salary : c£62,000 per annum plus civil service pension scheme employer contribution of 28.9% Nationality Requirements: • UK nationals, • Nationals of Commonwealth countries who have the right to work in the UK Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. The closing date for applications is 11.59pm 7 December 2025. Interviews will take place on 17-19 December with final interviews on the 7/9 January 2026. About the National Audit Office The National Audit Office (NAO) is the UK s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. This role will focus on assuring that partners and suppliers are delivering in line with contracted agreements, with a primary focus on End-User Computing (EUC) and supporting other leads within Infrastructure Operations to assure their partners are doing the same. What are the main responsibilities of this role? -Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. -Responsible for EUC service delivery, ensuring availability, performance, and compliance. -Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. -Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. -Manage Intune migration and endpoint refresh programmes. -Oversee AV device management (Surface Hubs, Cisco, Neat Boards). -Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. -Drive automation, standardisation, and proactive monitoring. -Act as escalation point for EUC-related incidents and problems. -Maintain structured documentation, SOPs, and CMDB accuracy. Key skills/competencies required Skills & Experience Leadership & Governance -Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. -Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise -Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. -Collaborative, structured, and improvement-focused mindset. -Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge -Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). -Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. -Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). -Experience with MDM policy design and administration. -Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement -Strong communicator across technical and non-technical audiences. -Able to produce SOPs, runbooks, and user-facing guides. -Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications -ITIL 4 Foundation. -ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). -PRINCE2 / AgilePM or equivalent delivery discipline (desirable). -Microsoft Certified: Modern Desktop Administrator Associate (MD-102) -Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours -Work in accordance with the NAO s values and champion our diversity and inclusion strategy. -Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. -Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. -Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. -Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. -Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. -Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. -Comply with corporate responsibilities and support others to do so. -Take ownership of delivering high-quality work to time and quality standards. -Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. -Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. -Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.

Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity；. Work with local business leaders as a business partner to enable local business growth wi

Familiarity with the Atlassian Suite (a plus). Essential soft skills: customer service abilities, able to support multiple clients/tasks at once, troubleshooting abilities. IT Skills: Solid knowledge and troubleshooting abilities for hardware and software (Windows environment).

A leading sports organization in London is looking for an IT Service Desk Manager to oversee and enhance IT support services.

A leading recruitment agency is looking for an IT Support Technician to provide exceptional technical assistance across various sites in Romford. This position offers competitive daily rates and is onsite for an initial 2-month period. Responsibilities include managing service desk tickets, system m

This role involves working closely with the Service Desk Team Leader to deliver reliable, high‑quality IT services to over 5,000 staff across the Council. We currently have a vacancy for a Service Desk Analyst, reporting directly to Ruhul Choudhury (Service Desk Team Leader), which we are pleased

Reporting to the Service Desk Manager (based in the UK), the 2nd Line Support Engineer will be responsible for providing support to DA’s customers for the more complex and challenging tickets. This role offers exposure to the full IT landscape, not just a subset of the technology, and will suit a

The Service Desk Manager is responsible for leading the IT Service Desk team in delivering exceptional 1st and 2nd line support to students, executive education participants, alumni, faculty and staff within a prestigious business school environment. Sign in to set job alerts for “Service Desk Man

We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London.This role is perfect for someone who thrives on keeping things running smoothly behind the scenes, ensuring requests and tasks are

We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team.You’ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems — with a strong emphasis on Windows OS and Active Directory.Provide

Kerv is a next-generation, customer-first, digital and cloud-first provider, designed to help businesses achieve success in the digital era. We are seeking a proactive and customer-focused 1st Line IT Service Desk Engineer to join our dynamic team. City Of Westminster, England, United Kingdom 4 days

Ensure quality service in collaboration with the appropriate provisioning functions, making sure that the right employees, equipment and product are deployed and available and that the service delivered meets the quality requirements agreed with the client. You will take a proactive and calm approac

As a Service Desk Analyst, you will be the first point of contact for IT support, providing exceptional service to internal colleagues. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. Respond to IT inciden

Previous experience working within industries that prioritise rapid response and high levels of customer service, such as facilities management, engineering, or IT support, will be highly advantageous. As the Service Desk Team Lead at MCS, you will be responsible for overseeing the daily operations

Escalate technical issues to the IT Systems Administrator or Systems Manager in the event that the issue cannot be resolved in a timely manner; if the issue involves a specialised appliance e. Keep accurate and timely records within the IT Service Desk, making sure that the end user always receives

The IT Service Desk Engineer role will work closely with the rest of the IT team including senior members in London, sharing out the support tasks depending on workload and speed of response. This is a rare opportunity in a fast-paced, varied and energetic media agency environment, and comes with gr

My client is an award‑winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations. As a 3rd Line IT Support Desk Engineer, you will be reporting to the Service Desk Manager and work alongside other 3rd Line Senior

The position offers a three-month contract with rotating shift patterns, including some weekend work. This hybrid role involves providing technical support both remotely and onsite. Responsibilities include incident management, customer service, and troubleshooting.

Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. You will be providing predominantly second line technical support on an IT Service Desk to end-users, as well as supporting IT operations. Experience with a Service Desk ticketing systems, speci

The IT Service Desk is available 24x7 with shifts from 8am to 8pm Monday to Friday on site and then remote cover via mobile (done on a rota basis) outside of these times. Farrer & Co is synonymous with the highest quality legal advice and service. The IT Department operates well with committed, flex

Familiarity with ITIL practices, Active Directory, Azure AD, and Microsoft 365. We have a fantastic new job opportunity for a 1st Line IT Support Engineer to provide first-class technical support and customer service within a fast-paced managed services environment. IT Technician, Service Desk Analy

Either as part of the response or the resolution team, you will lead your team and provide exceptional customer support on all Optimity’s products and services, in line with service level agreements and adhere to all service management principles. You will take a proactive and calm approach to ser

This includes Desktop Support Engineers, IT Support Analysts, Service Desk Engineers, End‑User Support Specialists, and IT Technicians who have experience providing exceptional 2nd and 3rd level support service in user‑facing environments. For more information on this IT Senior Desktop Support p

A prominent financial services firm in Epsom is seeking a Service Desk Analyst for a three-month contract.In this hybrid role, you will provide technical support for incidents and service requests both onsite and remotely.Strong customer service skills, along with a background in ITIL framework, are

Comfortable with Microsoft 365 and standard service desk tools. Senior Service Desk Analyst – Epsom / Hybrid. Are you ready to take the next step in your IT support career? We’re looking for a passionate, proactive, and technically skilled Senior Service Desk Analyst to join our team in Epsom (w