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An understanding of IT service management best practices, focusing on delivering quality IT services. A Level One Engineer in a Service Desk role is typically an entry-level position in IT support. This role involves providing basic technical support to end-users, resolving common issues, and escala

The Technology Service Desk Analyst will work in a busy environment at Foster + Partners providing 1st line IT support and guidance to internal customers via telephone, email and face to face.

The ideal candidate will serve as the first point of contact for customers reporting IT issues, delivering an exceptional standard of customer service, ensuring every query is logged, tracked, and resolved efficiently. Service Desk Analyst (1st Line) - Contract. Act as the first point of contact for