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As part of the TechOps Operations team, you will have the opportunity to work in various areas, including IT Service Management (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, IT Service Desk, Managed Service Providers and Infrastructure Opera

The Service Desk Manager is responsible for leading the IT Service Desk team in delivering exceptional 1st and 2nd line support to students, executive education participants, alumni, faculty and staff within a prestigious business school environment. Sign in to set job alerts for “Service Desk Man

Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country? This is an excellent opportunity for an apprentice to join the Service Desk team and to undertake a Level 3 IT Support Technici

At Ascot Lloyd an IT Service Desk Analyst is the first point of contact for our business users regarding IT matters and plays a crucial role in the department, providing the first and second line of technical support and service, ensuring users’ technical issues are resolved promptly and effective

Job Title: Service Desk Analyst.

ITSM Ticketing System – Prior experience using an IT Service Management platform (ServiceNow, Jira Service Desk). Service Desk Analyst – Up to £45k – Finance – Bank EC2. Langley James HR & IT Recruitment is recruiting a Service Desk Analyst for an impressive, global organisation in the fina

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Service Centre Operator At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. Its important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. What youll do: * • Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution., • Providing first level support and ownership for all incidents and requests, • Initial incident triage of all requests, • Ensuring timely call resolution to achieve SLAs, • Meeting Service Desk (KPI) Key Performance Indicators, • Pro-active contact with suppliers including escalations when necessary, • Have direct liaison with our customer on the phone, email and via bespoke systems for the role Who you are: If you care about good customer service and have worked in a 24/7 Service Centre, Service Desk or Customer Service environment then this might be the next step in your career as training will be given. Key Requirements: * • Ensure that excellent customer service is maintained and delivered to the highest standard, • A practical and proactive approach to the 24*7 Service Desk Operation, • Deliver customer service to the highest standard, • Strong Customer Service Skills, • A positive approach to problem solving, • This role will be on a shift rotation of 4 on, 4 off, working 12-hour shifts Days and Nights. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: * • 25 shifts holiday per year and the option to buy or sell days annually, • Company pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Were passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. #TJ-ONSITE

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Service Centre Operator At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. Its important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. What youll do: * • Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution., • Providing first level support and ownership for all incidents and requests, • Initial incident triage of all requests, • Ensuring timely call resolution to achieve SLAs, • Meeting Service Desk (KPI) Key Performance Indicators, • Pro-active contact with suppliers including escalations when necessary, • Have direct liaison with our customer on the phone, email and via bespoke systems for the role Who you are: If you care about good customer service and have worked in a 24/7 Service Centre, Service Desk or Customer Service environment then this might be the next step in your career as training will be given. Key Requirements: * • Ensure that excellent customer service is maintained and delivered to the highest standard, • A practical and proactive approach to the 24*7 Service Desk Operation, • Deliver customer service to the highest standard, • Strong Customer Service Skills, • A positive approach to problem solving, • This role will be on a shift rotation of 4 on, 4 off, working 12-hour shifts Days and Nights. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: * • 25 shifts holiday per year and the option to buy or sell days annually, • Company pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Were passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. #TJ-ONSITE

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Service Centre Operator At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. Its important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. What youll do: * • Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution., • Providing first level support and ownership for all incidents and requests, • Initial incident triage of all requests, • Ensuring timely call resolution to achieve SLAs, • Meeting Service Desk (KPI) Key Performance Indicators, • Pro-active contact with suppliers including escalations when necessary, • Have direct liaison with our customer on the phone, email and via bespoke systems for the role Who you are: If you care about good customer service and have worked in a 24/7 Service Centre, Service Desk or Customer Service environment then this might be the next step in your career as training will be given. Key Requirements: * • Ensure that excellent customer service is maintained and delivered to the highest standard, • A practical and proactive approach to the 24*7 Service Desk Operation, • Deliver customer service to the highest standard, • Strong Customer Service Skills, • A positive approach to problem solving, • This role will be on a shift rotation of 4 on, 4 off, working 12-hour shifts Days and Nights. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: * • 25 shifts holiday per year and the option to buy or sell days annually, • Company pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Were passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. #TJ-ONSITE

Working alongside our USA Managing Director and Associate Directors, you have a foundation to succeed, will be trained and guided on a desk level, and can kickstart your American Tech Recruiting Career. Enzo Tech Group is an on-demand service bringing IT professionals and companies together across E

IT Service Desk Manager (14-Month FTC mat-cover) – Onsite in London. We’re working with a fast-paced, forward-thinking organisation in London that’s looking for an IT Service Desk Manager to join them on a 14-month maternity cover contract. Proven experience managing an IT Service Desk team wi

Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services, some of which may not be available in your area. Strong skillset both technically and analytically* Strong aca

A successful candidate will be the first point of contact for all user IT related issues, answering incoming calls, emails, self-serve calls and handling them within agreed KPIs to ensure that the Service Desk delivers a service in line with agreed SLA's, whilst maintaining a high level of Customer

Working as part of a Global Service Desk, the Desktop Support Engineer is responsible for providing high-quality, customer-focused IT support to end users globally. The Desktop Support Engineer will play an important part in ensuring smooth day-to-day IT operations in line with ITIL best practices.

Manage and promptly resolve all support tickets within the service desk, ensuring in-person support is a priority. This is an exciting opportunity to work with a dynamic and growing education-focused IT Managed Service Provider (MSP). MFK Recruitment has successfully recruited 45 IT Professionals fo

Foster strong relationships between the IT Service Desk and the rest of the company. Platform position with IT shared services. Our team is dedicated to bringing the agency to life by maintaining seamless technology services.

Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Rem

Familiarity with the Atlassian Suite (a plus). Essential soft skills: customer service abilities, able to support multiple clients/tasks at once, troubleshooting abilities. IT Skills: Solid knowledge and troubleshooting abilities for hardware and software (Windows environment).

ServiceNow, Jira Service Desk). A proactive, hard‑working, and self‑motivated attitude with the proven ability to maintain composure and work effectively under pressure. ITSM Ticketing System – Prior experience using an IT Service Management platform (e.

You will have previous experience as a Service Delivery Manager, managing a global team of Service Desk Managers. Are you an IT Service Delivery Manager looking for a rewarding new role?. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a fo

We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. Previous experience in a 1st Line/Service Desk or IT Support role. Assist in setting up new user accounts, desktops, and mobile devices.

IT Service Desk Lead – SOAS University of London. For information on how SOAS processes personal data about job applicants, please read our Job Applicant Notice.

A Level One Engineer in a Service Desk role is typically an entry-level position in IT support. An understanding of IT service management best practices, focusing on delivering quality IT services. Familiarity with operating systems (Windows, macOS, Linux).

We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. Previous experience in a helpdesk, service desk, or administration role. Log and monitor helpdesk requests using the internal tick

Service Desk Support Analyst, Havas Shared Services. Additionally, this role involves fostering strong relationships between the IT Service Desk and the rest of the company. Service Desk Analyst Platformer.

Enzo Tech Group is an on-demand service bringing IT professionals and companies together across Europe and recently the USA! We are hiring into our USA Team. Working alongside our USA Managing Director and Associate Directors, you have a foundation to succeed, be trained and guided on a desk level,

The IT team is the key contact for IT issues and questions, both from our service desk and as part of our direct engagement with the business units across the company. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender iden

Our client is seeking to compliment its existing IT team with the addition of.You will be an IT service Desk analyst, with a positive approach and a 'can do' attitude.You will need to be flexible and adaptable as to the needs of the business, the chairman and stakeholders, able to react quickly, as

We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. The Service Desk team operates Monday to Friday, with shifts on rotation:. This key role provides high-quality IT support across the firm, ensuring technical issu

Comfortable with Microsoft 365 and standard service desk tools. Senior Service Desk Analyst – Epsom / Hybrid. Are you ready to take the next step in your IT support career? We’re looking for a passionate, proactive, and technically skilled Senior Service Desk Analyst to join our team in Epsom (w

As an IT Service Engineer, you will play a crucial role in providing IT Service Desk Support to all end users across Blinx Technology clients portfolio supported. Desktop & Laptop installs and configurations. Triaging and allocating Service Desk tickets using Halo ITSM.

We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, with proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, and with great interpersonal skills and an excellent telephone

The Service Desk Team Lead will lead the corporate IT support function and the operational delivery of end-user services, ensuring high-quality support, driving service improvements, and maintaining a reliable and secure technology environment. The Team Lead will mentor service desk analysts and col

We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market. Resource will be a part of general operations of service desk and will be cross leveraged to any of the contact modalities

Join us as a Senior Service Desk Engineer. Coaching junior service desk staff, setting the standard for service excellence, and spotting ways to improve our IT processes. Experience in IT Support or Service Desk, ideally in a fast-paced tech environment.

Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system；.Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video co

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or

We are seeking an experienced and results-driven Service Desk Manager to deliver the effective global operation of the ASPIRE service desk, 24/7, ensuring exceptional IT support services are delivered in alignment with ITIL practices and organizational goals. Beyond a traditional Service Desk, it st

Participate in IT projects as seen fit by the IT Team Leader. The Skills You'll Need: Fluent Mandarin, with working experience in 1st & 2nd line IT support for internal employee, and interacting with external suppliers. People First (Recruitment) Limited acts as an employment agency for permanent an

Experience with a Service Desk ticketing systems, specifically Freshworks. You will be providing predominantly second line technical support on an IT Service Desk to end-users, as well as supporting IT operations. Steamship Insurance Management Services Ltd is committed to providing a great service

IT Helpdesk Assistant – London, W1T. About this opportunity: We are searching for a IT helpdesk or support assistant to join our IT service desk team to support increased demand. Experience in an IT helpdesk / IT support or similar role.

IT Support Engineer / IT Technician / Helpdesk Analyst / Service Desk Engineer / Desktop Support / Graduate IT Engineer / Technical Support / Junior Systems Engineer / Infrastructure Support / Active Directory / Windows / macOS / PowerShell / Microsoft 365 / Azure AD / Networking / Intune / Google W

Reporting to the Service Desk Manager, the person appointed will assume overall responsibility for first and some second-line technical support for all departmental IT applications and services across a College, including end-user computing; this includes multi-function devices and specialized AV an

IT Service Desk Associate – PGIM. Join the Global Asset Management business of Prudential Financial as an IT Service Desk Associate based in London, reporting directly to the IT Director. Respond to all technology issues in a timely fashion, owning all user issues relating to IT applications, hard

Betway is currently hiring a Service Desk Analyst to support the delivery of top-tier IT services across its corporate environments. Log and manage incidents and service requests through the IT service management tool. The company empowers its people with the tools and environment to create best-in-

IT Service Desk Manager is responsible for ensuring first-class IT service delivery across the club, leading a team of IT Service Desk Engineers, and ensuring that all technology services run reliably and efficiently. Spurs is a club that’s always dared to push boundaries, breaking new ground and

Manage day-to-day IT service delivery across Service Desk, infrastructure, and networking. At Moore Kingston Smith, we believe outstanding client service starts with brilliant people. Champion a user-focused service culture and support smooth transitions for new projects and systems.

This role heads up the Service Desk team and ensures high quality service delivery to our clients while maintaining our strong team spirit. Service Desk team, ideally in legal or professional services. Reporting into the Head of IT, the role also provides strategic and project support relating to Se