Resident Services Associate
19 days ago
Southampton
We are looking for a confident and service-driven Resident Services Associate to join our front-of-house team. In this role, you'll be the friendly face and dependable support residents rely on, helping ensure the community runs smoothly, the building is well cared-for, and our service standards remain consistently high. You'll work closely with colleagues across the business to deliver an outstanding living experience for everyone. Working 20 Hours per week on a flexible schedule. What You'll Be Doing • Providing warm, professional customer service to residents and visitors, • Delivering a range of resident-facing services including reception duties, meet-and-greet, parcel processing, property inspections, viewings, and general enquiries, • Assisting with responsibilities related to tenancies, income processes, unit readiness and resident engagement, • Experience in residential rental environments, hospitality, tourism, or similar customer-focused settings, • An understanding of on-site health and safety, with the ability to put it into practice, • Background in supporting events or business functions is a plus, • Passion for delivering exceptional customer service, • Target-driven, positive, and resilient attitude