Business Operations Manager
hace 5 días
Birmingham
Birmingham, Bristol or Leeds | Hybrid 1 day a month in the office A leading national law firm is seeking a highly organised, proactive Business Operations Manager to support one of its major legal departments and play a central role in driving operational excellence, consistency and performance across the business. This is an exciting opportunity to join a forward‑thinking, award‑winning law firm recognised for its work across commercial, corporate, regulatory, employment, litigation and advisory services. With a strong national footprint and a reputation for excellence, the firm continues to grow year on year and is investing heavily in its people, infrastructure and future strategy. The Role As a Business Operations Manager (BOM), you will provide essential operational management support to Department Heads and partners, ensuring the smooth running of a busy national legal department. You’ll act as a trusted adviser, project manager and connector, helping to drive improvements, embed best practice and support the delivery of departmental objectives. You will support either the Litigation, Advisory & Regulatory department or the Employment, Pensions & Immigration department. Key Responsibilities • Coordinating partner and fee earner meetings, including agendas, papers, minutes and action tracking, • Running bi‑monthly operational meetings with other Business Operations Managers, • Maintaining annual departmental management trackers and key deadlines, • Project managing departmental initiatives and maintaining action registers, • Supporting updates to departmental business plans and coordinating partner actions, • Planning and delivering departmental away days, • Managing IT kit approval processes, • Maintaining central filing of financial information for Department Heads, • Assisting with budgeting, data collation and spreadsheet preparation, • Reviewing utilisation data and providing weekly summaries, • Monitoring KPIs and liaising with Finance on aged lock‑up, • Streamlining write‑off processes and monitoring leakage, • Supporting the Best Practice Partner and Department Head on risk and compliance, • Tracking performance against risk and best practice objectives, • Liaising with the Risk & Best Practice team and coordinating audit requirements, • Working with BD & Marketing on assessments, reports and team plans, • Coordinating directory submissions and ensuring CVs and profiles are up to date, • Maintaining departmental marketing databases for tenders, • Scheduling internal training and managing external training requests and budgets, • Providing administrative support for recruitment processes, • Coordinating appraisals, objectives, promotions and pay review cycles, • Managing the departmental holiday approval process, • Identifying transformation opportunities and supporting project work, • Managing departmental HighQ sites What You’ll Bring • Significant experience in a similar operational role, or as a senior PA/management assistant at board level., • Exceptional written and verbal communication skills., • Ability to handle confidential information with discretion., • Strong influencing skills and confidence in challenging conversations., • Solid understanding of financial processes and reporting., • Project management experience., • High attention to detail, strong organisational skills and a proactive mindset., • Ability to collaborate effectively with peers across multiple offices., • Advanced Microsoft Office skills (Word, Excel, PowerPoint)., • Willingness to travel occasionally to other UK offices.