Buscar empleo: 103 ofertas de trabajo de loyalty en Carlisle (septiembre 2025)

Clark Door Limited

Service Planner/Coordinator

hace 17 horas

Carlisle

The Planner/Coordinator for the Service Division is responsible for the effective planning, coordination, and administration of service works across various client sites. This role ensures the right engineer is assigned to the right job with the appropriate equipment, parts, and documentation, delivering exceptional service in line with Clark Door’s standards. The role combines strategic planning, real-time schedule management, and customer-focused coordination to optimise engineer utilisation, maintain compliance, and enhance client satisfaction. ABOUT YOU You are a highly organised, proactive professional with experience in planning and coordinating service or technical operations, ideally within a manufacturing, engineering, or service-oriented environment. You thrive in a fast-paced setting, managing multiple priorities while maintaining a strong commitment to customer satisfaction, safety, and operational efficiency. Your excellent communication skills enable you to build strong relationships with engineers, clients, and internal teams, ensuring seamless service delivery. You are commercially astute, detail-oriented, and driven to make a difference through continuous improvement and collaborative teamwork. KEY RESPONSIBILITIES • Plan and allocate engineers to service and maintenance jobs, ensuring the right skills, equipment, and documentation are in place., • Manage schedules in real time, adapting to emergencies and minimising downtime., • Coordinate with logistics to arrange parts, tools, and equipment., • Ensure compliance with health, safety, and quality standards., • Act as a main point of contact for clients, providing updates and resolving issues quickly., • Maintain accurate records, reports, and trackers in CRM systems., • Support continuous improvement by identifying ways to enhance efficiency and customer experience. PERSON SPECIFICATION All criteria are essential unless marked as (D) for desirable. Education and qualifications · Minimum GCSE in Maths and English at Grade 4/C or equivalent. · Relevant qualification in planning, logistics, engineering, or business administration (D). Experience, knowledge and understanding · Proven experience in planning and coordinating service, technical, or engineering activities, preferably in a manufacturing or service environment. · Strong understanding of customer relationship management and stakeholder engagement. · Proficiency in Microsoft Office applications (e.g., Excel, Word, Outlook) and experience with CRM systems (e.g., Verisae, Elog Book) (D). · Knowledge of service planning tools and processes (D). · Familiarity with health, safety, and compliance requirements in a service or technical environment (D). Skills · Excellent organisational and time-management skills to manage multiple priorities effectively. · Strong communication and interpersonal skills for liaising with engineers, clients, and stakeholders. · Ability to lead, motivate, and coach team members. · High attention to detail and accuracy in scheduling, tracking, and reporting. · Problem-solving skills to address operational and logistical challenges. Personal qualities and commitment · Hard-working, motivated, and resilient under pressure. · Collaborative team player with a positive and proactive attitude. · Professional and customer-focused approach. · Committed to driving continuous improvement within the Service department. · Meticulous with strong attention to detail. Other factors · Flexible approach to working hours, including out-of-hours emergency cover as needed. · Valid UK driving license and willingness to travel to the Sellafield site and other locations as required. · Right to work in the UK. WHAT WE OFFER At Clark Door we believe in rewarding our team and supporting your growth. Here's what you can look forward to: • Career Development – Grow with us through structured training, development pathways, and clear career progression opportunities., • Generous Annual Leave – Enjoy 33 days of annual leave, inclusive of bank holidays, to rest and recharge., • Birthday Off – Celebrate your special day with an extra day off, no annual leave required., • Loyalty Reward Scheme – Earn an additional day of annual leave after 3 and 5 years of continuous service, recognising your dedication., • Life Assurance – Peace of mind with life cover at 4x your basic salary., • Holiday Flexibility – Access our holiday purchase scheme to tailor your leave to your lifestyle., • Financial Benefits – Company pension contributions and employee discounts to support your financial wellbeing., • Family-Friendly Policies – Enhanced maternity and paternity leave designed to support you through life's big moments., • Health & Wellbeing – Stay active with our cycle-to-work scheme and benefit from additional store discounts., • Employee Referral Scheme – Recommend great people and earn bonuses through our referral rewards programme., • Sick Pay Support – Company-funded sick pay provides security when you need it most.

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