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Mercier Consultancy MD is excited to offer a wonderful opportunity for a Dutch/Flemish Speaking Customer Service Representative to join the Booking.com support team with fully paid relocation to Greece. In this role, you will provide exceptional customer support, assisting Dutch and Flemish speaking customers with their inquiries, bookings, and issues related to Booking.com's services. This is an excellent chance to grow your career in a vibrant, international environment while enjoying the benefits of living in Greece. • Provide top-quality customer service to Dutch/Flemish speaking customers via phone, email, and chat., • Assist customers with bookings, modifications, cancellations, and other inquiries regarding Booking.com services., • Resolve customer issues efficiently and with empathy, ensuring customer satisfaction and loyalty., • Maintain accurate records of interactions and transactions in the company database., • Collaborate with internal teams to improve service quality and customer experience., • Stay updated on Booking.com products, policies, and procedures to provide accurate information., • Fluency in Dutch/Flemish (written and spoken) is mandatory; good command of English is beneficial., • Previous customer service experience is preferred, ideally in travel or hospitality sectors., • Excellent communication and interpersonal skills with a strong customer-oriented attitude., • Ability to handle challenging situations professionally and calmly., • Willingness to relocate to Greece with relocation expenses fully covered., • Strong computer skills and ability to work with multiple software applications., • Flexibility to work in shifts, including weekends and holidays, as needed., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Join Our Team at Smurfit Westrock!\n\nAre you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.\n\nAbout Us\n\nWe are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.\n\nThe Role\n\nThis is a home based role covering the East Anglia territory. We are seeking an experienced and commercially driven Business Development Manager to join our Sales team within the Sheet Plant division. This role is focused on retaining and growing key customer accounts across East Anglia. The successful candidate will build strong, long-term relationships with our most important customers, identifying opportunities to expand our packaging solutions within their businesses while ensuring continued satisfaction and loyalty.\n\nKey Responsibilities:\n\nAccount Management & Retention\n\nAct as the main point of contact for designated key accounts across East Anglia.\n\t\t\nBuild trusted relationships with key stakeholders to understand their business needs, challenges, and packaging requirements.\n\t\t\nMonitor customer satisfaction and resolve any issues proactively to ensure long-term retention.\n\t\t\nProduce detailed account plans identifying opportunities to grow and develop our customers.\n\nSales Growth & Development\n\nIdentify and pursue opportunities to grow revenue within existing accounts through cross-selling, up-selling, and innovation.\n\t\t\nDevelop and implement account growth plans tailored to each customer.\n\t\t\nThe work mix for this role is predominately Account Management and retention but we expect an element to be new business and line extension growth also.\n\t\t\nCollaborate with internal teams (Customer Service, Production, Design) to ensure effective delivery and service.\n\nReporting & Forecasting\n\nMaintain accurate account records and sales forecasts using CRM systems.\n\t\t\nReport regularly to the General Manager on account performance, risks, and opportunities.\n\t\t\nMonitor market trends, competitor activity, and customer developments.\n\nTeam Collaboration\n\nWork closely with colleagues in Sales, Operations, and Customer Service to support seamless customer experiences.\n\t\t\nAttend occasional team meetings and training sessions at our Beacon site.\n\nKey Skills & Experience:\n\nProven experience in Key Account Management or B2B Sales, ideally in packaging, manufacturing, or a related industry.\n\t\nStrong relationship-building and communication skills.\n\t\nDemonstrated ability to grow accounts and drive customer loyalty.\n\t\nCommercially astute with excellent negotiation and problem-solving skills.\n\t\nSelf-motivated and comfortable working independently from a home base.\n\t\nProficient in CRM systems and Microsoft Office tools.\n\t\nFull UK driving licence and willingness to travel within East Anglia region and to the Beacon site in Aldershot as required.\n\nWhat We Offer\n\nCompetitive salary plus performance based bonus & benefits, including annual leave, pension, and a Cycle to Work scheme\n\t\nCompany car or car allowance\n\t\nOngoing training and development opportunities\n\t\n24/7 confidential support for you and your family\n\t\nFlexible working options and family-friendly policies\n\t\nGuaranteed interview for candidates meeting essential criteria (Disability Confident Employer)\n\nReady to make an impact? Apply today and help us build a sustainable future together.\n\nSmurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.\n\nWe are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.\n\nWe practice equality of opportunity in employment and select the best person for the job

Performance & Growth Manager – Dylan Oaks £50,000-£60,000 (with strong bonus incentive) Full time Remote The Opportunity We're a premium DTC jewellery brand built on high-intent customers and a product people genuinely care about. We're growing fast and we need someone who thrives in that environment, not someone who needs everything figured out before they get started. This role owns performance. That means setting the direction for paid media, holding agencies accountable, making creative calls rooted in data, running our affiliate programme, and working closely with our CRO agency to ensure the site is converting at the level our traffic deserves. This is not a role for someone who wants to coast. We move quickly, we expect clear thinking, and we want someone who is genuinely hungry to make an impact. If that sounds like you, read on. What You'll Own • Paid Media (Meta + Google): You're hands-on in platform , you understand how campaigns are built and run, not just how to read reports. You also set direction, challenge strategy, pressure-test decisions, and hold the agency accountable to business-level outcomes, not vanity metrics., • Performance Analysis: You work in blended metrics: MER, CAC, contribution margin. You build clear views of what's working, what isn't, and what to do about it. You make decisions from data, you don't drown in it., • Creative Strategy: You connect performance data to creative output. You identify the angles that are working and why, write sharp briefs, and collaborate with creative teams to test systematically. Familiarity with tools like Foreplay or similar creative research tools is a strong plus., • Affiliate Programme: You run and manage this hands-on. Outreach, onboarding, relationships, reporting. This is a growth priority and needs someone who can run it proactively., • Site & CRO: You work with our CRO agency on Shopify improvements. PDP optimisation, UX, checkout flow. You don't need to code, but you need to have informed opinions and be able to brief changes clearly., • Retention / CRM: You're a key stakeholder, not the executor. You understand the full customer lifecycle and ensure paid and owned channels are aligned., • Team: This role may evolve to include line management as the team grows. We want someone who is open to that and can lead as well as do. What We're Looking For Essential: • DTC e-commerce experience, whether in-house or agency-side managing DTC brands directly, • Hands-on paid media platform experience , you've built and managed campaigns in Meta and/or Google Ads, not just reviewed reports, • Strong Shopify knowledge , you understand the platform deeply enough to have meaningful conversations with a CRO agency, • Experience managing or directing external paid media agencies , you know how to get the best from them without micromanaging, • Strong analytical ability , you're comfortable building your own views from raw data, not just reading dashboards someone else built, • You connect performance data to creative decisions , you know what to brief and why Who you are: • Ambitious , you want to grow with a company, not just do a job, • Curious , you're always asking why something worked and how to do more of it, • Hungry , you take initiative, you don't wait to be told, • Comfortable in fast-paced environments where things change quickly and priorities shift Advantageous: • Experience with premium or lifestyle brands, • Experience in non-subscription DTC (one-time purchase dynamics), • GA4, Triple Whale, Northbeam, or similar attribution tools This Is Not For You If... • Your experience is limited to executing within someone else's strategy, you want to own the thinking too, • You're primarily a platform operator (ads manager) rather than a growth strategist, • You're not comfortable with ambiguity or making calls with imperfect data, • You measure success in platform metrics rather than business outcomes, • You need a large team or heavy infrastructure to do your best work, • You want a slow, steady, corporate environment , we move fast and expect you to keep up Why This Role • Real ownership: set direction, make decisions, see the results, • Fast-growing company: we're scaling quickly and this role grows with it, • Direct access to decision-makers: no layers, no politics, • Premium product: genuine customer loyalty and strong repeat rates, • Competitive salary: £50,000-£60,000 with meaningful commercial exposure

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Why join us? Our mission – we are building the worlds most admired and compelling brand ecosystem Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: • Think without limits - Think fast, think fearlessly, and take the team with you, • Own it and back yourself - Own the basics, own your role and own the results, • Be relevant - Relevant to our people, our partners and the planet Are you ready to join the Fearless? *Please note this role is based 3 days in our London office with 1 day at our Shirebrook HQ and 1 day working from home Responsible for Digital Trading across Luxury Business and reporting to Head of Digital Trading, Premium and Luxury. The role will include line management of the Luxury trading team, responsible for the commercial model as well as reporting to make strategic recommendations to increase digital sales and on-site experience. The role will also involve a significant element of cross-functional campaign planning to ensure that Group-wide promotions and major campaigns are executed efficiently and effectively. Strong stakeholder management skills are essential to ensure buy-in of strategy and ability to form strong campaign plans across the business. • Responsible for the success and delivery of digital sales within the Luxury business; including forecasting profit and revenue targets and underlying revenue metrics (e.g., Average Order Value), • Work with Head of Digital Trading to define, develop and deliver a Digital trading strategy for the Luxury business in line with the key brand and business commercial objectives, • Manage regular performance reviews, including monthly and quarterly meetings working collaboratively across all key departments to capture customer and market insight and feedback, ensuring that the week-to-week performance movements are incorporated into the forecast and remedial actions taken where appropriate., • Perform regular data analysis to inform and support reactive actions, and ensure all team members are upskilled to have a high level of data literacy, • Devise and drive a performance and data analysis plan to inform and support growth using analytical tools., • Present ideas and analysis to wider teams to align business processes and projects, • Lead and own with key stakeholders the Own the Luxury section of the Digital trading calendar, ensuring campaigns, promotions and trading initiatives are actioned and executed with the optimisation of customer journey always in the forefront, • Lead campaign planning and execution for all websites (Luxury as well as Premium and Sport) cross-functionally, ensuring that the best processes are in place to maximize key trading moments, • Work with the Digital Marketing team to ensure product & trading strategies are supported and aligned with the digital marketing strategy for all channels including SEO, PPC, Paid Social, Affiliates and Loyalty, • Present ideas and analysis to wider teams to align business processes and projects, • As relevant, represent Digital Trade in key cross-functional projects/initiatives that help deliver trading targets (e.g., app launches, development of new services), • Accountable for optimisation of site navigation, customer journey and product placement strategies to drive online improvements to conversion rates and online KPI’s, • Work with the Product, Experimentation and UX teams to contribute to and influence the prioritisation of the development roadmap People Management. · Demonstrate strong leadership and extensive people management skills · Set clear objectives, goals and development plans · Build an effective and motivated team, to work as more than a collection of individuals · Be an active and positive contributor to the team, contributing to the overall digital strategy · Represent the Digital Trading Team across the wider business, ensuring digital KPI’s are understood and achievable for all ● Valid working rights for the UK ● Analytical with strong reporting skills, advanced Google Analytics, Contentsquare, and Excel user ● Experience working within e-commerce platforms ● Experience driving both day-to-day improvements and larger strategic projects that contribute to sales growth ● Experience in team management and development ● Independent, self-motivated, and proactive ● At least 5 years of experience in a similar digital role in a retail or consumer bran Along with your benefits package we also offer a wide range of perks for our colleagues: Reward, Recognition and Opportunities Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant. Fearless 1000 – By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*. *subject to terms and conditions Frasers Festival – An event like no other! Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more. CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business. Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Employee Welfare Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Sales Representative Red Recruitment is recruiting a Sales Representative for our client based in Norwich who specialise in 24/7 Care solutions on a part time basis working 28 hours per week between Monday - Sunday. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers. Benefits and Package for Sales Representative: Salary: £18,651.46 Per Annum with on target earnings. Average OTE is £30,000 Hours: 28 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Contract: Permanent Location: Norwich Hybrid Generous annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Sales Representative Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Build strong customer relationships to encourage repeat business and loyalty Identify and promote upgrade op...

We're seeking a credible, commercially-minded leader with a strong track record in loyalty and customer strategy. Significant experience designing and operating loyalty programmes at scale (Retail, FMCG, Travel or Consumer Services) with proven commercial impact. A data-driven approach, using insigh

Côte Brasserie in Kensington, London, is seeking a CRM & Loyalty Manager to lead customer retention strategies and enhance guest experiences.

Tripadvisor is hiring an International Loyalty & Incentives Manager to design and develop localized incentive programs and audit existing frameworks for compliance.

This is a unique opportunity to drive customer loyalty and engagement across some of the UK’s leading media brands.

A leading consulting firm in London seeks a Head of Loyalty Strategy and Proposition. This role involves defining and leading the strategic direction of the loyalty programme. Candidates should have proven experience at a senior level in consultancy, with strong skills in loyalty strategy and insigh

Harrison Scott Associates is looking for a CRM professional to join a customer service focused print management company in Lancashire.The role involves planning and implementing client strategies, managing campaign processes, and delivering marketing materials.Candidates should have experience in CR

LeoVegas Group is seeking a Senior Commercial Executive to drive and optimize marketing campaigns across key UK brands in the Gaming sector.The role involves collaboration with CRM, Analytics, and other teams to enhance customer engagement and profitability.The successful candidate will have a stron

A leading travel technology company is seeking a Loyalty Operations and Experience Manager to enhance loyalty programs. This role requires over 7 years of experience in loyalty or marketing, with strong skills in data analysis and operational processes. The successful candidate will manage loyalty e

You'll work at the heart of CRM, loyalty and lifecycle marketing - turning data into meaningful insights that improve customer experiences and support long-term growth. Partnering with CRM, Loyalty and Marketing teams to understand customer behaviour and retention trends. Analysing campaign performa

This is a unique opportunity to help define and embed secure‑by‑design principles for the next generation of products, platforms and AI‑powered services across IAG Loyalty. As a Senior Application Security Engineer, you'll lead the application security practice within the Loyalty division secu

A global travel tech company is seeking a Manager for Loyalty Operations and Experience. This role serves as an expert on loyalty experiences, ensuring intuitive and rewarding customer journeys. Candidates should have over 7 years of experience, strong analytical skills, and a background in loyalty

CRM & Loyalty Manager, based in Kensington, London This is a hybrid role with the expectation of working from the office 3 days a week. We’re looking for a CRM & Loyalty Manager to shape how we connect with our guests at every stage of their journey. You’ll lead the strategy, optimisation and de

You will manage the CRM function, focusing on lifecycle marketing and loyalty campaigns across multiple channels. A high-end ride-hailing service is seeking a CRM & Loyalty Lead in Greater London.

A global payments technology company is seeking a professional to partner with the SMB Sales team on strategic client deals, focusing on developing premium and loyalty solutions.

As an Associate UX Researcher, you will play a key role in understanding customer behaviour and shaping user‑centred solutions across digital products.Working within a multidisciplinary team, you’ll help uncover customer needs and translate them into insights that improve the overall user experi

IAG Loyalty is looking for a People Partner to shape and deliver people priorities in a fast-paced environment based in London.

Barnardo's is seeking a Senior Digital Loyalty Executive to enhance our digital loyalty programme.

Marks & Spencer Plc is looking for a Digital CRM Loyalty & Retention Manager to join their International team.

CBTS is seeking an enthusiastic Golang Software Engineer in Greater London to work on a global Loyalty and Benefits platform for American Express.

With an industry leading loyalty programme and a constant drive to deliver a compelling personalised customer experience, we are looking for a CRM & Loyalty Manager (maternity cover) to fill an important role within our CRM Team. Reports to: Senior CRM & Loyalty Manager. Reporting into the Senior CR

Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. Digital & product fluency: Understand

Found By Few, a fashion retailer in London, is seeking a Senior hire to manage the commercial strategy for Loyalty. The ideal candidate will have extensive experience in CRM, loyalty, and growth within the retail or high-frequency e-commerce sectors.

As a midweight Project Manager, you will lead the delivery of key Loyalty and CRM projects across a diverse client portfolio. Proven experience managing CRM, loyalty, and data‑led projects in an agency or similar environment. You’ll have a direct impact on team performance, client success, and t

As an Associate UX Researcher, you will play a key role in understanding customer behaviour and shaping user‑centred solutions across digital products.Working within a multidisciplinary team, you’ll help uncover customer needs and translate them into insights that improve the overall user experi

International Loyalty & Incentives Manager - Tripadvisor. This role focuses on defining what "loyalty" means in different cultures and deploying the right incentives—from points to experiential rewards to drive long‑term LTV. Audit existing loyalty frameworks to ensure compliance with local regu

Reporting to the Commercial Manager - Player Value & Loyalty, you’ll support the execution of data-led retention campaigns that align with commercial objectives and customer behaviour. Supporting the delivery of the week-by-week marketing communications plan, ensuring timely execution across the G

The Loyalty Operations & Experience team keeps our loyalty programs running smoothly and improving over time. You will translate program vision and rules into clear, scalable operational processes, documentation, and experiences, partnering closely with TEaL, Loyalty Performance, Product, Technology

THE WHITE COMPANY is seeking a CRM Loyalty & Lifecycle Manager who will own the strategy for lifecycle and loyalty communications. Responsibilities include defining the lifecycle CRM strategy across various channels, managing loyalty programmes, and optimizing automated customer journeys.

The Loyalty & CRM team sits at the heart of this - and as CRM & Loyalty Marketing Executive, you'll play a central role in delivering the campaigns, promotions and programme experiences that keep customers coming back. You'll take end-to-end ownership of loyalty initiatives from brief through to exe

Harrison Scott Associates is looking for a Sales Executive to support the rapid growth of a fast-growing print business in East Midlands.The role involves engaging with customers to build long-lasting relationships, ensuring customer satisfaction, and developing effective retention strategies.Candid

Up World is seeking an experienced Ecommerce Marketing Manager to own and optimise their Shopify website and customer retention strategies.You will manage the subscription platform and design email campaigns to enhance customer experience and drive sales.Ideal candidates have over 4 years of ecommer

Vodafone is looking for a Retention Specialist to lead VOXI retention strategies aimed at reducing churn and enhancing customer loyalty.

We are seeking a Loyalty Platform Delivery Lead to own the delivery, operational performance, and long-term evolution of a business-critical SaaS loyalty platform. Experience within loyalty, travel, fintech, retail, customer engagement, or membership platforms.

Iag-Loyalty is seeking a Human Resources Business Partner in London to drive performance and support organizational change.

The M&S Loyalty Offers team is responsible for building tools to integrate new personalized Offers and Mission Based Rewards into the customer experience. We work with data scientists to allocate & personalize offers, and we work closely with the core loyalty platform team to progress offers and mis

Manager for their consumer loyalty program, PayPal+, in the UK.

Orchestrating comprehensive market research and data analysis, including customer segmentation, behavior analysis, loyalty program effectiveness, and Voice of Customer (VoC) insights, translating complex findings into clear, insightful, and executive‑level recommendations for loyalty‑driven grow

This role offers the chance to lead major partnerships, loyalty, and rewards campaigns with esteemed brands, while working in a collaborative and remote-first environment.

Loaf is seeking a detail-oriented CRM & Loyalty Manager to cover maternity leave. You will take ownership of email, SMS, and direct mail channels, driving customer engagement and loyalty through personalized communications.

Are you a data-driven CRM specialist who knows how to turn customer insight into meaningful engagement, loyalty and long-term retention? Then we now have a 12-month Fixed Term opportunity for a As Digital CRM Loyalty & Retention Manager to join our International team. Working in close partnership wi

Working in close partnership with CRM leadership and data and analytics teams, the focus is on unlocking the full potential of customer data and technology to deliver meaningful engagement, strengthen retention, and build long-term loyalty. With a strong emphasis on innovation, the role also contrib

Are you a data-driven analyst with a passion for customer behaviour and CRM insight, looking for a new challenge within a fast-paced retail environment? If so, we have an exciting opportunity for you to join us as a Loyalty & CRM Insight Analyst on a 6-month fixed-term contract, where you’ll play

Our client is a hugely successful marketing agency specialising in working with top 100 brands to help them achieve their marketing goals.This is an exciting opportunity to join a thriving team in an Account Director position working with some of the companies most valued customers.Fostering credibl