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Job description: What's in it for you? Competitive salary plus a Sales Improvement plan 25 days annual leave plus bank holidays Health and well being package Discounts and events Free hot drinks Great company pension Private medical insurance Life assurance plus many more Overview: The Office Customer Account Manager (OCAM) will be part of the Micro Markets sales team acting as an ambassador for the Lavazza Professional brand. They will be operating within an often rapidly changing framework whilst offering the highest levels of customer service. They will provide effective customer account management to drive customer satisfaction, loyalty, and growth, building strong relationships with our existing customers. With a list of targeted customers from which they will look to grow through the management of categories and products sold to consumers via the Micro Market. They will work collaboratively with colleagues to deliver the required results creating a high performing team culture while being flexible and open to new ways of working, keeping Customer Centricity and business growth at the forefront. The OCAM will act on any risks or opportunities in a prompt manner. Acting in line with our business values, the OCAM will look to continually improve the relationship, the throughputs, and the longevity of each customer in all aspects of the customer service that we provide. They will manage escalated customer queries & complaints to effective resolution - ensuring a response is provided to customers in a timely manner and utilising where applicable the Channel Manager or Project Manager for Micro Markets. Additionally, the OCAM will support new product launches and changes across the market. The OCAM will deliver the sales targets through the following levers: • Drive basket spend; meal deals and sales penetration metrics within Micro Market base, • Ensure Customer performance is in line with commercial metrics; adjusting & re-negotiating commercials as required, • Sell addition services and solutions to customers, • Successfully renew customer contracts, • Manage master data and work with billing teams to ensure invoicing is correct and accounts have no bad debt, • Support consumer & customer engagement with promotions and marketing campaigns, • Visit customer sites as required occasionally in the field, • Analyse 365 transaction, shrinkage & waste data to drive actions which improve sales, efficiencies and operating models., • Liaise with 3rd party suppliers as required Knowledge, Experience and Qualifications: Education & Professional Qualifications – • GSCE Maths & English, • Excellent written/verbal communication skills, • Excellent telephone techniques, • Excellent planning & prioritisation skills to effectively manage a high workload, • Good IT skills, with experience in SAP, Salesforce, Excel, and Outlook, • Ability to build good working relationships with internal and external customers, • Problem solving The successful candidate will undergo back ground checks which may include a DBS check. Job Type: Full-time Benefits: • Additional leave, • Company events, • Company pension, • Cycle to work scheme, • Free parking, • Health & wellbeing programme, • Life insurance, • On-site gym, • On-site parking, • Private medical insurance, • Referral programme, • Sick pay Work Location: In person

About Matalan From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.We know as a team, we are stronger together we champion equality for all and make lasting connections that go beyond work.We thrive off our inclusive culture, enco

A leading loyalty solutions company is seeking an experienced Anaplan Model Builder to support finance transformation in London.

This role involves the ownership of customer insights, segmentation, and reporting, alongside creating a loyalty programme to reward customer advocacy.

A prominent loyalty solutions company in London is seeking a CRM Lifecycle Executive to manage customer communications for their AerClub and British Airways Club loyalty programs.

As a Loyalty Manager at Sainsbury's, you will be responsible for developing and executing the long-term brand and propositional loyalty strategy for the Nectar loyalty programme. Joining Sainsbury's Loyalty Marketing team means becoming part of a dynamic and innovative environment where you will pla

We’re the people behind global loyalty currency, Avios, and home to two ambitious, growing businesses across Loyalty and Holidays. This is a great opportunity to join IAG Loyalty at a key moment in our finance transformation and play a hands-on role in shaping how financial planning and forecastin

A leading fashion retailer in Greater London is seeking a Full-Time Stylist to enhance customer service and generate sales.The role requires leading the sales team, maintaining product knowledge, and developing client relationships.Ideal candidates will excel in time management and customer interact

Strong understanding of CRM and loyalty programs, including lifecycle management and customer engagement strategies. If you’re passionate about digital customer experience and loyalty and ready to bring your expertise to a brand that inspires millions, apply today to start your journey!. As a Digi

A prominent UK retailer is looking for a Software Engineering Manager to lead a high-performing team and deliver scalable software solutions.This role focuses on technical leadership, agile delivery, and ensuring quality in software development.Candidates should have extensive experience in software

A leading motoring organization in the United Kingdom seeks a Mobile App Engagement Manager to drive strategy for customer engagement and adoption.You will create meaningful experiences through innovative content and campaigns, working with diverse teams to enhance user interaction with the mobile a

A leading retail company in the West Midlands is seeking a Senior Finance Business Partner to work closely with senior leaders in Marketing and Loyalty.

A leading online retailer in the UK is looking for a Senior iOS Engineer to join their Loyalty Benefits team.

This role involves significant strategic ownership across loyalty, subscriptions, and apps, leading a small team of designers while remaining hands-on with execution. Ideal candidates will have strong leadership experience in Product Design, with a focus on eCommerce and loyalty strategies.

We’re the people behind global loyalty currency, Avios, and home to two ambitious, growing businesses across Loyalty and Holidays. You will define and lead the strategic technology roadmaps across our Loyalty, Holidays, and Retail businesses, ensuring they are aligned with our long-term objectives

We are seeking a Shopify and Loyalty Partner Manager to own, build, and scale revenue‑driving partnerships across the Shopify ecosystem and key Loyalty ISV partners. Define and execute joint GTM motions with Shopify and leading Loyalty platforms. Own the end‑to‑end partnership strategy for Sho

A global loyalty and travel organization is seeking a Tech Lead for their Contact Centre products.

A leading fast-food chain is seeking a Digital Product Manager focused on UK operations.This role involves cross-functional collaboration to enhance digital platforms and improve workflows.Candidates should possess a Bachelor's degree and extensive experience in digital technology and project manage

CRM Lifecycle Executive page is loaded## CRM Lifecycle Executivelocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR100430Who we areWe’re the people behind global loyalty currency, Avios, and home to two ambitious, growing businesses across Loyalty

A leading technology firm is seeking a Senior Java Engineer in London to lead the development of core product features for a travel app.Candidates should have over 5 years of experience and strong programming and API design skills.The role requires a proactive approach to problem-solving and excelle

A global entertainment brand is seeking a leader for their Membership and Loyalty product strategy.

A global multi-site group is seeking a Director of Membership & Loyalty to define and lead their membership strategy across markets. This role involves full accountability for commercial performance and execution of a loyalty ecosystem. Candidates should have senior leadership experience in consumer

You'll oversee lifecycle marketing, newsletters and loyalty campaigns across both consumer and business segments, utilizing multiple channels including email, push notifications, and in-app messaging.

A leading fashion retailer is seeking a Senior iOS Engineer to join their Loyalty Benefits team.

A luxury fragrance brand in the United Kingdom is seeking a full-time Retail Sales Consultant.The role involves delivering elevated customer service, supporting fragrance discovery, and achieving sales targets.Ideal candidates should have at least 2 years of retail experience in beauty or luxury, po

What you’ll be doing In this role, you will provide strategic leadership for our Platform Engineering, Backstage, API Developer Portal, and QA Engineering teams, setting the vision and direction while aligning emerging industry trends with business priorities across IAG Loyalty and BA Holidays. Yo

Looking for a role where you can lead, create and connect — all while making a real impact? We’re Live Like Loyalty, a growing perks platform bringing meaningful employee rewards to life.

A renewable energy company in Greater London is seeking a skilled Solar Panel Fitter.In this role, you will be responsible for the installation and assembly of solar panel systems on various properties.Ideal candidates have experience in solar installation, strong technical skills, and excellent com

As Operational Loyalty Assistant you are responsible for the smooth day to day delivery of Matalan Me, working, cross-functionally to provide support for retail teams, driving acquisition, data capture and monitoring retail reports to make recommendations for improvement. Use BI reports to share sto

A global travel technology company in Greater London seeks a Senior User Experience Designer to lead the creation of user-centered designs for loyalty experiences.

A growing fast-food chain in the UK is seeking an experienced CRM & Loyalty Manager to oversee the design and management of its loyalty programme and CRM strategy. Candidates should have proven experience in loyalty programme management and a strong background in CRM.

A global retail leader is seeking a Senior CRM & Loyalty Manager to execute CRM and loyalty strategies on a global scale.

A leading eCommerce solutions company in Greater London is looking for a Sales Engineer to join their dynamic team.In this role, you will partner with sales to execute campaigns and provide technical expertise to clients.Ideal candidates should have at least 3 years of experience in pre-sales or cus

A major airport in the UK seeks a skilled professional to develop and execute loyalty strategies. Your role includes managing loyalty programme content, crafting campaigns, and partner engagement to enhance passenger experience and revenue. The ideal candidate has experience in loyalty program manag

Are you passionate about building strong, lasting relationships with supporters and making a real impact in animal welfare? We are looking for a Senior Fundraiser – Loyalty to join our dynamic Individual Giving team at World Animal Protection. In this exciting role, you will help manage and grow o

A leading market research firm is seeking a Loyalty Program Manager to spearhead the design and growth of a LifePoints Loyalty Program. Ideal candidates will have proven experience in loyalty programs and vendor management, with a strong data-driven mindset.

This role offers an opportunity to influence customer experience and loyalty in a revolutionary company.

We’re looking for a Senior iOS Engineer to join our Loyalty Benefits team and help us build great experiences for our most loyal ASOS customers. You’ll work closely with a product manager, designer and backend engineers to bring new loyalty features to life in the iOS app, crafting smooth, relia

As Commercial Loyalty Assistant you will support the Loyalty Manager in the delivery of a profitable loyalty P&L enabling the commercial targets for Matalan Me. Working with Commercial Finance to report performance of loyalty benefits on a weekly, monthly and quarterly basis. Work with Trade plannin

A premium ride-hailing service is seeking a CRM Lead to oversee their CRM function, managing lifecycle marketing and campaigns across consumer and business segments.This role focuses on improving KPIs, collaborating with various teams, and leveraging marketing automation tools like Braze.Candidates

A leading retail brand in the UK is seeking an Operational Loyalty Assistant to manage loyalty initiatives and collaborate with retail teams to drive performance.

A leading analytics firm in the UK is seeking a Subject Matter Expert in Retail Analytics to join their team.This role involves leveraging deep technical skills in SQL, Databricks, and Power BI to address client needs and drive analytics capabilities in a fast-paced retail environment.The ideal cand

Solutions Architect – RETAIL (PoS, eCommerce, Loyalty, Supply Chain). Typical projects include eCommerce, payments, loyalty, booking & reservations, point of sale (PoS), merchandising, smart warehousing, supply chain and fulfilment. Ideally, project‑based experience with any of the following app

You’ll work closely with a product manager, designer and backend engineers to bring new loyalty features to life in the iOS app, crafting smooth, reliable and thoughtfully designed user journeys that feel genuinely rewarding. It’s a collaborative role where you’ll partner with other platforms

Our client, a well-regarded consumer retail brand based in Brighton, is seeking a Loyalty Marketing specialist to lead the planning and execution of loyalty campaigns across multiple channels. This role is ideal for someone who thrives in a dynamic environment and has a proven track record of drivin

A leading UK retailer is seeking a Commercial Finance Manager to support its Digital Marketing, CRM & Loyalty functions in the Marketing Division.

Senior Finance Business Partner – Marketing & Loyalty. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. In this high‑impact role, you’ll work closely with senior leaders within

We are seeking a Shopify and Loyalty Partner Manager to own, build, and scale revenue‑driving partnerships across the Shopify ecosystem and key Loyalty ISV partners. Drive partner‑sourced and partner‑influenced pipeline through co‑selling with Shopify and Loyalty partner sales teams. From re