Service Advisor / Workshop Administrator
17 days ago
Grays
We're Hiring – Back Office & Customer Support Coordinator 📍 South Ockendon / Thurrock Area 💰 £22,000 – £26,000 per year (depending on experience) 🕒 Full-Time We're looking for an organised, proactive, and car-minded individual to join our busy automotive workshop team. With a fast-paced workshop handling a high volume of vehicles daily, you'll play a key role in keeping operations running smoothly behind the scenes while supporting customers and the workshop team. Key Responsibilities Managing customer enquiries via phone, email, and social media Preparing quotations and booking vehicles into the workshop Following up with customers regarding repairs, servicing, and vehicle updates Sourcing and ordering vehicle parts from suppliers Tracking parts deliveries and matching them to active jobs Assisting with invoicing, administration, and workshop scheduling Supporting the company's social media presence and customer engagement Coordinating communication between the office and workshop teams What We're Looking For Genuine interest in cars and the automotive industry Good knowledge of vehicle makes, models, and parts Confident communicator with excellent customer service skills Strong organisat...