Technical Lead
11 days ago
Stevenage
Job Description: \n \n As a specialist in electronics and software for the past 20 years, in-tech, an Infosys Company is a dynamic, fast-growing engineering company headquartered in Munich, Germany employing around 2350 employees globally across 20 project locations in 8 countries. \n \n in-tech develops innovative engineering solutions for the automotive, rail, aerospace, defence, and industrial sectors. \n \n We are looking for Technical Lead will be responsible for providing Level 2 and Level 3 technical support for a portfolio of Commercial Off-The-Shelf (COTS) engineering applications and product development applications, including CAD, ALM, MBSE (Model-Based Systems Engineering), Requirements Management and Simulation tools used across the Aerospace & Defense and Engineering domains. \n \n Location: Stevenage, United Kingdom (onsite) \n \n Key Responsibilities: \n\n • Provide L2/L3 support for engineering applications (e.g., Creo, MATLAB, IBM ELM/DOORS, Cameo, E3 Cable, MOOD) and associated integrations.\n, • Analyse and resolve complex incidents, service requests, and application-related issues within agreed SLAs.\n, • Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring problems.\n, • Manage application availability, performance monitoring, health checks, and capacity considerations.\n, • Plan and support application installations, upgrades, patches, hotfix deployments, and migrations.\n, • Configure and maintain application environments, including user access, roles, permissions, licenses, certificates, and service accounts.\n, • Ensure adherence to ITIL processes, driving Incident, Problem, Change, and Release Management activities.\n, • Maintain and enhance integrations between engineering applications and connected platforms, including log analysis and integration troubleshooting.\n, • Create and maintain support documentation, SOPs, knowledge articles, and runbooks; conduct Knowledge Transfer (KT) sessions.\n, • Act as the primary technical escalation point for customers and internal support teams; coordinate with vendors for issue resolution.\n, • Participate in CAB meetings, planned maintenance activities, and regular service review sessions, providing status reporting to stakeholders.\n, • Identify automation opportunities, process improvements, and support transition/onboarding/stabilization of new applications into the AMS landscape.\n\n \n Requirements: \n\n • Must be a UK National, based within reasonable commuting distance of Stevenage or willing to travel regularly to the Stevenage office/customer site.\n, • Eligibility to obtain UK Security Check (SC) and/or Developed Vetting (DV) clearance; prior SC/DV clearance is highly preferred.\n, • 8–12+ years of experience supporting CAD or aerospace engineering applications in global AMS environments.\n, • Minimum 3–5 years in a Technical Lead or similar senior support role, with proven ownership of application support and operations.\n, • Hands-on administration and troubleshooting experience with Creo Parametric, Creo View, Creo Illustrate, and MATLAB.\n, • Experience with Arbortext Aerospace & Defense, IBM Engineering Lifecycle Manager, IBM DOORS, Cameo Teamwork Cloud/MBSE tools, E3 Cable, and MOOD system administration/support.\n, • Strong technical competencies in application installation, upgrades, patch management, user/access management, license management, and compliance monitoring.\n, • Good understanding of database fundamentals (SQL Server and/or Oracle), including basic querying and performance awareness.\n, • Scripting experience (PowerShell, APIs, Python preferred) for automation, reporting, and operational improvements.\n, • Demonstrable experience working in SLA/KPI-driven support models, with strong customer-facing and stakeholder management skills.\n, • Familiarity with ITIL-based processes; ITIL Foundation/ITIL 4 certification preferred.\n, • Bachelor’s or master’s degree in mechanical engineering, Aerospace Engineering, or a related technical discipline.\n\n \n Important Note:Candidate must be a UK National due to the nature of the customer environment and associated security requirements. \n \n If you are interested, please share your CV across to sharonsantosh.ninan@infosys.com OR you can attach it here.