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About The Role Salary and Financial Benefits £12.96 per hour, plus a bonus (with an average quarterly team bonus of around 10–12%) and benefits package. This includes an annual salary review, a generous pension scheme, a Sharesave scheme, free on-site parking and vouchers to celebrate milestone birthdays and long service achievements. Sociable Working Hours This is a 20-hour per week role, worked across any 3 out of 7 days. The ideal candidate will be available on Saturday and Sunday, however we do support individual needs through fair and advanced rota planning, providing the consistency and predictability to plan personal commitments. Work Life Balance Alongside flexible and predictable working hours, we recognise the importance of time away from work. Our full time employees receive 28 days’ holiday (increasing with length of service) which is pro-rated for part time employees, plus an extra day off to celebrate your birthday. Additional benefits include regular social events, enhanced parental and adoption packages, discounted gym memberships and a paid day off for volunteering. Personal and Professional Development Development starts from day one with a comprehensive induction programme, designed to build knowledge and confidence in the role. After successfully completing probation, there will be access to further development opportunities through the e-learning platform and face-to-face training courses. We offer clear, structured career progression pathways for those looking to advance, along with mentorship from the experienced management team to support career progression. Our Culture We are committed to delivering outstanding customer service while sustaining a positive and supportive workplace for all colleagues. This is achieved by encouraging teamwork, keeping the customer at the heart of every decision and continually investing in employees. Our approach is helpful, empathetic and flexible, with a strong commitment to doing the right thing for customers, colleagues and local communities. What the role involves With full training and support from day one, this role plays a key part in helping customers during important moments in their lives. It is a varied, people-focused position — not a warehousing role — combining customer service with day-to-day store operations. Key responsibilities: • Deliver friendly, professional service in person, by phone and via email. • Understand customer needs and recommend suitable storage solutions. • Work collaboratively to maintain a positive team environment. • Support daily store operations, including cleaning, restocking and presentation standards. • Follow health, safety and security procedures. • Manage customer accounts accurately using established systems. Some light physical tasks are involved, with full training and equipment provided. About The Organisation Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge. We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together. So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have a warm and friendly manner, great listening skills, a genuine desire to help others, a positive attitude and are not afraid of a challenge, please get in touch. We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know. Find out more about life at Big Yellow

Customer Relations Assistant (Part-Time, 6-Month FTC) Harrow, London £17,000 (pro rata) (£15.56 Per hour) 21 hours per week (job share) 6-month fixed-term contract (potential to go permanent) About the Role We’re working with a well-established and recognised brand within the UK retail sector who are looking for a Customer Relations Assistant to join their team on a part-time basis. This is a fantastic opportunity for someone with customer service experience who enjoys problem-solving, communicating with a variety of stakeholders, and delivering a high level of support across multiple channels. Working as part of a job share, you’ll play a key role in ensuring all customer queries and complaints are handled professionally and efficiently. About You Previous experience in a customer service role (minimum 1 year) Experience working within a professional office environment Confident communicator with an excellent telephone manner Able to handle complaints with empathy and professionalism Strong organisational skills with the ability to manage multiple queries Comfortable using customer service systems/software (Zendesk experience highly desirable) Good general IT skills and able to pick up new systems quickly A team player with a proactive and positive approach Key Responsibilities Deliver a high standard of customer service across phone, email, social media and online platforms Manage customer queries and complaints through to resolution in line with internal processes Liaise with internal teams and external partners to ensure timely and accurate responses Record, monitor and escalate complaints where required Support with customer response handling for product or quality-related queries Use customer service systems (including Zendesk) to track and manage interactions Assist with reporting and analysis of customer enquiries and trends Maintain strong relationships with external agencies and stakeholders Working Pattern 21 hours per week across 3 days (job share) Mondays are required Minimum of 2 days per week in the office 1 day working from home available after probation Why Apply? Opportunity to join a reputable and growing organisation Varied role with exposure to multiple areas of the business Potential for the role to become permanent Supportive and collaborative team environment