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Tech Ops Analyst About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Service Management Location: London, UK (Hybrid Working Model - at least twice a week in the office) Comp: Negotiable (base) + Company Performance Bonus (10%) + Equity + UK iProov Benefits iProov is growing fast, and we’re looking for a Technology Operations Analyst to join our Service Management team. If you’re passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing role, you’ll handle technical queries, provide timely and accurate responses, and help protect iProov’s brand. Strong communication and problem-solving skills are essential, as you’ll triage and troubleshoot issues, enhance customer understanding, and feed insights back to our product teams to shape future improvements. How you can make an impact • Act as the initial contact point into iProov for customer and partner queries and driving any service issues through to resolution, • Perform 1st line application support to all incoming tickets to the customer service desk: triaging, diagnosing, troubleshooting, resolving where possible, and managing escalations to second line Technical Support Engineers and then third-line support when required, • After guidance and mentoring from a Senior Process Automation Engineer, you'll begin by handling basic fixes within the Appian platform., • For context, Appian is a low-code development platform that allows iProov to rapidly build custom business applications with minimal coding. It's primarily used to automate complex workflows, manage cases, and support business process management (BPM)., • Manage and maintain our customer knowledge base, identifying any gaps that need to be closed on frequently asked queries, • Collaborate with other teams in iProov to address customer and partner queries that involve cross functional team interaction, • Act as a liaison between technical teams and business stakeholders, translating technical issues into business impact., • Communicate incident and problem management updates to relevant stakeholders., • Identify and analyse incident data to identify underlying recurring issues and propose preventative measures as part of continual service improvement., • Prepare post-incident reports and conduct incident review meetings with stakeholders., • Maintain a problem management database to track and document root causes and resolutions., • Tracking all problem records and appropriate actions through to resolution involving the management E2E of internal improvement initiatives, • Chairing regular Problem review boards and tracking problem record progress, • Support and participate in audits where necessary What we would like to see from you • Experience with data analysis tools and techniques to extract meaningful insights and address problems., • Possess a foundational understanding of the Appian platform and a strong interest in developing deeper expertise in enterprise technologies. We also welcome individuals with limited experience but a clear enthusiasm and willingness to learn., • Confidence in communicating with a wide range of developers and technical resources, • Excellent communication skills with an attention to detail, • Ability to work in a busy environment and “wow” the customer while protecting iProov’s business reputation, • Ability to prioritise tasks and requests while balancing both customer needs and iProov capability, • Be a great team player in a cross functional environment, • Be capable of working independently and handling variable ticket volumes accordingly, • A can-do attitude, eagerness to learn and make an impact Nice to have, but not essential • Basic understanding of Appian objects and their functions, • Active Appian Certified Associate Developer certification, • Willingness to pursue additional certifications as the role evolves, • Foundational knowledge of database concepts, including tables, queries, and basic data modeling Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass a UK Security Clearance checks. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.

WSR are recruiting for a Nationwide Field Based Business Development Manager for our esteemed Client. Job title: Business Development Manager (Field Based) Permanent Location: Remote, with occasional visits to Head Office in Barnsley Salary: £40K - £50K per annum Our client, a prominent player in the industrial product and service sector, is currently seeking a Business Development Manager to join their growing national sales team and play a key role in expanding their client base across the UK. This is an exciting opportunity to work with a leading company serving the warehousing, logistics, and material handling industry. Role overview: This is an excellent opportunity for you to further enhance your Sales career, working as part of a strong nationwide sales team focused on delivering business growth and offering future career progression. The Business Development Manager is responsible for identifying sales leads, sourcing new opportunities and potential clients, whilst also maintaining current customer relationships. The role requires somebody with the aptitude to convert active enquiries into trading customers, as well as nurture prospective leads. This field-based role requires frequent travel to customer sites nationwide and occasional visits to head office. Key Responsibilities • Generate and qualify leads, converting prospects into trading customers, • Follow up on leads from marketing campaigns, events, and exhibitions, • Build customer trust through excellent communication and timely quoting, • Maintain and update CRM systems, ensuring data integrity and accurate reporting, • Stay informed on competitor activity, market trends, and customer needs, • Act as a brand ambassador at trade events and industry expos Experience and skills • Able to prioritise, develop work schedule, and influence others to achieve results., • Exemplary communication and customer engagement skills., • Collaborate effectively with others to ensure business improvements and efficiencies., • Knowledge and understanding of products and construction basics within the industry., • A proven track record of generating leads and conversion rates., • Experience of working in a sales or business development team., • Knowledge of warehouse and logistics product flow., • Experience in utilising a CRM system. Why join our Client? You’ll thrive if you: • Consistently generate new leads and close deals, • Meet/exceed targets for calls, meetings, and quotations, • Build strong, sustainable customer relationships, • Demonstrate continuous improvement and proactive sales engagement, • Support a culture of collaboration and growth within the team Benefits: • Salary £40k - £50k per annum, • Company Vehicle/Allowance, • 25 days holiday (service increment scheme in place), • Health Care Cash Plan (available from day one), • Company sick pay support scheme (after completion of probation), • Employee Assistance Programme (including 1:1 counselling), • Group Life Assurance – 2x annual salary (after 5 years’ service), • PERKS retailer discount scheme Please click ‘APPLY NOW’, or call the WSR Team at for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.

ML Engineer About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Core AI Location: WeWork Waterloo - Hybrid Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options + UK iProov Benefits iProov is looking for a Machine Learning Engineer to join our Core AI team. You will be responsible for working on the biometric systems, developing new techniques and algorithms ensuring security and performance. • Drive research projects in the areas of computer vision, machine learning and biometrics., • Research new biometric systems and contribute to prototyping new products - by testing and integrating existing technologies or by designing a new solution., • Develop and train deep learning models for face verification, liveness and attack detection., • Improve upon data and evaluation strategies, including synthetic and adversarial data., • Investigate failure modes and improve generalisation, robustness and fairness., • Collaborate cross-functionally to turn models into production-quality services., • A Masters or PhD in a numerate discipline such as Computer Science, Engineering, Computational Neuroscience., • Proven proficiency or experience in machine learning and computer vision., • Enjoys collaborating with cross-functional teams., • Proficiency in Python and modern deep learning frameworks., • Strong problem-solving skills and out-of-box thinking. Extras: • Experience working on 0->1 products., • Experience generating and using synthetic data, • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

Date posted: June 17, 2026Pay: £50,000.00 - £57,000.00 per yearJob description:BSNI is recruiting on behalf of a leading commercial vehicle rental company in NI, currently recruiting for a General Manager to lead our rental division. Operating across two sitesMallusk and Dungannon offers a market-leading fleet of trucks and vans.We are seeking a dynamic, hardworking, and adaptable leader to guide our team and drive the delivery of exceptional commercial vehicle rental services. The successful candidate will oversee the day-to-day operations of the business while implementing strategic initiatives to maximise efficiency, customer satisfaction, and profitability.Job Role / PurposeThe General Manager will be responsible for:Independently managing and developing a customer-oriented and profitable business unitOverseeing the efficient daily running and ongoing development of the RentaMerc businessManaging all vehicle transactions while demonstrating exceptional product knowledgeLeading customer interactions and providing effective sales solutionsCanvassing, prospecting, and securing opportunities to promote and sell contract hireManaging account relationships across both new and existing client basesLeading, motivating, and developing the RentaMerc team to maintain high performanceTaking responsibility for achieving business unit KPIsCommunicating effectively with customers and ensuring an outstanding customer experienceAdministration of insurance claims in relation to self-drive hire and customer vehicle write offsOverseeing and authorising vehicle maintenance spend in line with budgetMonth-end duties to include invoice reporting, running month-end closureEssential CriteriaProven senior-level management experience within the motor industryStrong commercial awareness with a track record of meeting and exceeding KPIsExcellent communication, presentation, and negotiation skillsHighly motivated self-starter with the drive to maximise team performanceDemonstrable relationship management skillsConfident in cold-calling, both face-to-face and over the telephoneExtensive experience in customer-facing roles with evidence of strong stakeholder relationshipsDesirable CriteriaKnowledge and experience of management within the rental industry and/or capital equipmentBenefitsIn addition to a competitive salary, the successful candidate will enjoy a comprehensive benefits package, including:A Mercedes-Benz company vehicleSenior Manager Bonus Scheme (eligible after 1 year of service)Company Health Insurance (after successful completion of probation)30 days annual leave (including 8 customary days)Company sick pay schemeDeath in Service benefitOn-site staff restaurant and free car parking#commercialindeedBSNI is acting as recruitment agencyBenefits:On-site parkingWork Location: In personTPBN1_UKTJ

About us At Environment Bank, we’re working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that’s experiencing rapid growth. We’ve already built a highly skilled team of experts and we’re actively looking to expand our team in the coming months. We’re incredibly proud of all we achieved so far and we’re still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role The BNG (Biodiversity Net Gain) Sales Senior Key Account Manager will be responsible for owning and growing a portfolio of strategic accounts, converting inquiries for offsite BNG units into successful sales while delivering exceptional customer service. The individual will lead complex, high-value opportunities, shape long-term client relationships whilst work closely with internal and external stakeholders, using their industry knowledge and insights to drive BNG sales. The role requires a highly proactive, target-driven individual who can manage and forecast their own revenue performance sales pipeline and represent the company with professionalism and credibility in the marketplace. Duties Sales Conversion & Client Engagement: • Convert inquiries into sales efficiently while ensuring excellent customer service., • Own and grow a portfolio of high-value and strategic accounts, driving long-term revenue., • Identify high-potential clients whose demand for BNG units could lead to long-term strategic partnerships, maximizing future sales opportunities., • Build deep relationships with key clients to ensure that Environment Bank are their go to partner when it comes to anything BNG related., • Develop a comprehensive understanding of how developers operate across various sectors, including residential, commercial, utilities, and Nationally Significant Infrastructure Projects (NSIPs). Internal Collaboration & Knowledge Sharing: • Share key insights and feedback gathered during client interactions with relevant internal teams and stakeholders to support continuous business development and improvement. Revenue Ownership & Reporting: • Own and deliver on individual revenue targets, providing regular high-quality qualitative and quantitative updates to the business., • Take responsibility for forecasting performance and ensuring that all data regarding deals is up to date in the CRM system. Strategic Sales Approach: • Apply market intelligence and commercial acumen to structure deals that support the performance of our habitat banks and ensure they align with business goals., • Lead on complex, high-value deal structuring, balancing client needs, habitat bank performance, and commercial returns. Cross-functional Collaboration: • Work closely with internal teams, including business development, partnerships, sales analysts, strategic sales, and portfolio managers, to align efforts and achieve shared objectives. Brand Representation & Client Interaction: • Represent the company with key clients through various communication channels (email, phone, in-person meetings, and events). CRM & Data Management: • Ensure all data related to sales and deals is accurately recorded and maintained in the CRM system to support sales operations and overall business planning. Skills & Experience • Proven experience in a sales or senior account management role, preferably within the biodiversity, built environment, environmental services, or a related sector., • Demonstrated experience managing high-value, complex deals and strategic client relationships., • Results driven with an impressive track record of exceeding sales targets and excelling amongst peers, • Excellent communication skills, both written and verbal., • Ability to build and manage client relationships with a large number of accounts., • Experience working with CRM systems and strong data management skills., • Ability to work collaboratively across different teams within the organization., • Strong problem-solving skills and commercial acumen Note: This job description outlines the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we’re creating a space where our team can thrive, both personally and professionally – providing flexible working arrangements, mental wellbeing support, and more. We offer... 🎁 Performance-based annual bonus up to 10% of salary 💸 Pension scheme with employer-matched contributions at 6% of salary 🏖️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day ➕ Option to purchase 5 additional days of annual leave after probation 🏡 Hybrid flexible working options 💼 Regional and departmental team co-working days 🌞 Expenses-paid whole company meet twice a year 🎗️ Team fundraising and charity events 🎓 Ongoing career development with training and mentoring 🩺 Medical cash back scheme to cover everyday healthcare costs 🧠 Employee assistance mental wellbeing support ❤️‍🩹️ Enhanced sickness pay allowance

Are you a driven and strategic sales professional with experience in industrial or engineering solutions? Do you thrive on developing new business, nurturing key accounts, and making a real impact across your region? If so, I want to hear from you! I am seeking an experienced Area Sales Manager to join a leading torque and bolting solutions provider. This role is ideal for someone who excels in B2B sales, solution selling, and building long-term customer relationships across Scotland and Ireland. Area Sales Manager Scotland and Ireland Permanent Competitive Salary on Offer + Bonus + Car Allowance Home Based, Field Based Area Sales Manager Scotland and Ireland Job Description • Manage and grow sales within the Scotland & Ireland region through account development and new business generation., • Identify customer needs and propose tailored solutions for torque tools, bolting systems, and industrial equipment., • Maintain and expand relationships with key accounts across multiple industries., • Work collaboratively with internal departments including marketing, customer service, and engineering., • Use CRM to track opportunities, customer activity, and sales pipeline., • Attend trade shows, customer site visits, and industry events. Area Sales Manager Scotland and Ireland Essential Experience/Skills/Qualifications • Proven experience in a technical B2B sales role, ideally in engineering, tooling, or manufacturing sectors., • Strong communication and negotiation skills with a consultative sales approach., • Ability to work independently and travel across Scotland and Ireland., • Comfortable interpreting technical specifications and customer requirements., • Experience using CRM systems and Microsoft Office suite., • Full UK driving licence essential. Area Sales Manager Scotland and Ireland Company Benefits • Bonus 10% salary paid quarterly, • 23 days holiday, • Car allowance £5500, • Health care/life assurance (after probation), • Pension 3% Employee 6% Employer If you feel you’re a good fit for this position, please click ‘apply’ or email me at

Product Manager (Biometrics) About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Product (Biometrics) Location: (WeWork Waterloo) London, UK - Hybrid (1-2 times per week in office) Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options (EMI) + iProov Benefits IProov is looking for a Product Manager to join our growing Product & Innovation team to work on our core Biometric product. In a team of Product Managers working on our Biometric Product, you will work closely with our Engineer and Machine Learning functions owning the Product Experience. You will play an integral part in streamlining our efforts understanding customer pain points and turning them into usable, lovable solutions. This is a role that involves a large amount of autonomy and ambiguity. In a typical week, you can expect to work closely with our customers to draw requirements from both a technical and security perspective, whiteboard R&D options with various teams of Software and Machine Learning Engineers, productionize and commercialize new features where you see fit, and champion the next generation of usable and inclusive biometric products. • Experience in Product Management in a B2B environment, • Experience in User-centric Design, Mobile Applications, and Machine Learning disciplines are assets, • Experience in identifying and implementing data-backed changes, • Experience in conducting customer/user interviews, • Ability to effectively communicate with various stakeholders, • Exposure to operating within a scale up environment, • A drive to make an impact, • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

Computer Vision Research Engineer (PAD) About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Platform AI Lead Location: WeWork Waterloo - Hybrid (2+ days a week in office) Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options + UK iProov Benefits iProov is looking for a Computer Vision Research Engineer to join our Platform AI team. You will be responsible for working on the biometric systems, developing new techniques and algorithms ensuring security and performance. • Research, prototype, and evaluate new approaches to strengthen biometric security against both presentation attacks, such as masks, printed photos, and screen replays, and emerging threats such as face swaps, synthetic media, and injection attacks., • Improve the accuracy, robustness, and performance of our biometric systems through experimentation, model development, and analysis of system weaknesses., • Work closely with Data Engineers and Machine Learning Engineers to understand data challenges, investigate issues, and develop scalable solutions for biometric security., • Help develop datasets, tools, and evaluation methods that support the testing and improvement of biometric systems., • Proactively identify new attack patterns, failure modes, and opportunities to strengthen the resilience of our biometric systems., • Stay up to date with developments in computer vision, machine learning, and biometric security, and apply relevant ideas to our products., • Collaborate with engineers and researchers to share findings and bring new ideas into production., • A Masters or PhD in a numerate discipline such as Computer Science, Engineering, Computational Neuroscience., • Proven proficiency or experience in machine learning and computer vision., • Proactive, highly motivated, and curious, with a desire to understand problems and find effective solutions., • Comfortable turning ideas into experiments and prototypes, and using evidence to drive decisions., • Interest in modern AI technologies, including generative AI and agentic systems, and a willingness to explore how they can be applied to real-world problems., • Strong communication skills and enjoys working with cross-functional teams., • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

Senior Security Engineer (AI & DevOps) iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Cybersecurity Location: WeWork Waterloo - Hybrid ( Comp: $ (Base) + Company Performance Bonus (20%) + Share Options + US iProov Benefits The role was created specifically to provide the technical security depth that will allow us to accelerate our adoption of agentic AI, equipping developers and data scientists building our biometric products with the tools and workflows to use AI safely and at pace. You will work as the direct counterpart to our GRC-focused InfoSec Manager, owning the engineering and implementation side of our security posture across cloud infrastructure, developer workflows, AI systems, and our core security toolstack. This is a role for someone who has built and shipped software or infrastructure and brings that experience into a security context. • Architect and deploy the secure technical framework that governs the security controls for how our developers and scientists use agentic AI, including AI coding assistants, autonomous agents, and LLM-integrated tooling. Given that these systems can autonomously access data, execute code, and interact with external services, the guardrails you design will need to address a substantially broader attack surface than traditional AI tooling, and must hold up in a context where the underlying data is among the most sensitive we handle., • Be the primary technical security voice in decisions around the use and deployment of externally developed AI, ensuring the right controls are in place from the onset, • Continuously mature automated security controls into CI/CD pipelines and infrastructure-as-code deployments, championing the DevSecOps culture across a large engineering organisation., • Take hands-on ownership of our core security technology stack, including Wiz, CrowdStrike, Google SecOps, and Tailscale, ensuring these platforms are correctly configured, tuned, and integrated., • Drive continuous technical delivery of strategic security initiatives, systematically identifying, triaging, and closing gaps across our cloud environments, internal networks, and developer workflows., • Provide technical oversight of the security of the data pipelines feeding our internal AI systems and, critically, the permissions and access boundaries of agentic AI systems reaching out into other environments, enforcing the principle of least privilege, maintaining audit trails, and ensuring sensitive data and code integrity is handled with the rigour required., • Complement the work of our existing biometric and product focused Red Team by owning security coverage of the DevSecOps surface, the build pipeline, internal toolchain, cloud environments and developer infrastructure., • Act as the primary technical security partner to our GRC-focused InfoSec Manager, translating governance and compliance mandates into concrete, automated engineering controls., • Represent the technical security function in external audits. This includes presenting evidence of controls, articulating the security posture of our cloud and AI environments to auditors, and working closely with the InfoSec Manager to ensure the technical substance behind our compliance position is clearly and credibly communicated., • A foundational background in software engineering or DevOps before moving into a dedicated security role: you understand how code is written, tested, and deployed, and that experience is central to how you approach security problems., • Proven, hands-on experience securing modern cloud infrastructure and containerised environments, with a solid understanding of infrastructure-as-code principles and the security implications of how infrastructure is defined and provisioned., • Proficiency in deploying and administering enterprise security platforms, ideally with direct experience managing tools spanning CNAPP, EDR, SIEM, and zero-trust networking., • A heavy and active user of AI in both professional and personal contexts, including agentic AI tools and coding assistants, with a grounded understanding of the evolving AI threat landscape, including model supply chain risks, prompt injection, data exfiltration, agent misuse, and LLM-specific attack vectors., • Scripting and automation capability, particularly in Python, to build internal tooling, automate security checks, and reduce reliance on manual processes across the security function., • Prior experience or a demonstrated practical interest in securing AI workloads, data pipelines, and machine learning environments., • The communication skills to collaborate effectively with highly technical stakeholders, champion security initiatives without hindering developer productivity, and translate risk into language that resonates with both engineering peers and business leadership, including the confidence to present technical security evidence clearly in formal external audit settings., • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

NOW Group is an award-winning social enterprise operating across Belfast and Dublin. We are committed to working with individuals and businesses to unlock potential and create meaningful, lasting change across the island of Ireland. Our work focuses on supporting people who are neurodiverse, autistic, or have a learning disability, helping them to build skills and progress into sustainable, future-focused employment. Through tailored training programmes, inclusive job opportunities, and community-based support, we empower individuals to achieve their goals and thrive in the workplace. Our specialist employment and training services are delivered through the UK Government-funded SkillSET project, a partnership of seven regional disability organisations. The project provides tailored support to individuals with disabilities and health conditions who face multiple barriers to employment and are furthest from the labour market. The Training Development Manager will provide strategic leadership and management of NOW Group's training and skills provision, ensuring programmes align with organisationalobjectives, labour market needs, fundingrequirementsand participant outcomes. The post holder will lead service development, secure funding opportunities, manage training staff and ensure effective governance,qualityand performance across the training function. Key Responsibilities 1. Lead the strategic development of NOW Group's training and skills provisionin line with organisational scorecard and objectives. 2. Identifyemerging skills needs, labour market trends and sector opportunities to inform programme development. 3. Develop innovative training models that support organisational growth and impact. 4. Lead the development of funding applications, tenders and business opportunities relating to training and skills programmes,to expand training provision and diversify income streams. 5. Develop andmaintainstrategic relationships with funders, government agencies,educationprovidersand key stakeholders. 6. Lead workforce planning, performancemanagementand professional development within the Training team,Promotinga culture of continuous improvement and innovation. 7. Oversee team performance against contractual,operationaland strategic targets. 8. Escalaterisks and implement improvement plans whererequired. 9. Act as Designated Safeguarding Officer for the Training Departmentandensure safeguarding standards are embedded across all training provision. 10. Undertake any other dutiescommensuratewith the level of the post. This job description is not definitive and may be subject to review as the duties and responsibilities determine What We Offer At NOW Group, we value and invest in our team. As part of our organisation, youll benefit from: Generous Leave: 25 days annual leave plus 12 statutory days (pro-rata). Health Cash Plan: Available after successful probation. Wellbeing Support: Confidential staff counselling and financial advisory services. Pension Scheme: 5% employer contribution. Flexible Work Initiatives: Including the Bike-to-Work scheme, holiday purchase options, and more. About The Role Additional Information Employment is subject to an Enhanced AccessNI Disclosure check. NOW Group is committed to fair recruitment practices. Policies on safeguarding, recruitment of ex-offenders, and data protection are available upon request. Required Criteria 1. Degree-level qualification in Learning & Development, Education, Human Resources, Business Management, or a related field, or equivalent professional qualification and substantial relevant experience. 2. A recognised teaching or training qualification, such as the Certificate in Teaching (Further Education) Northern Ireland, Level 5 Diploma in Education and Training, or equivalent. 3. Minimum of 3 years' experience in a training, learning and development, or workforce development role. 4. Experience designing, delivering and evaluating training programmes. 5. Experience managing staff, trainers, or projects. 6. Strong stakeholder engagement and relationship management skills. 7. Excellent communication, presentation and facilitation skills. 8. Strong organisational skills with the ability to manage multiple priorities. 9. Proficient in Microsoft Office applications and SharePoint. Desired Criteria 1. At least 2 years experience of supporting young people or adults with barriers to learning 2. Certificate in Teaching or equivalent teaching qualification 3. Experience of developing courses for accreditation and working with awarding bodies. 4. At least 2 years' experience of taking a lead role in ETI inspections, self-evaluation and quality improvement processes. 5. Internal verifier, External Verifier or assessor qualifications. Skills Needed About The Company At the heart of the NOW Groups mission is its commitment to empowering individuals to gain skills and access meaningful employment. It achieves this through tailored employment academies, which provide participants with industry-specific training and work placements, and through their social enterprise businesses Loaf Catering and Cafes and Loaf Pottery. One of the best-known contributions from the NOW Group is the JAM (Just A Minute) Card -a tool that allows people with invisible disabilities to discreetly ask for patience in everyday interactions. Its a very successful initiative with over 182,500 users and 3, 000 global organisations regarded as being JAM Card Friendly. The NOW Groups impact is driven by innovation, dedication, and an unwavering focus on changing lives for the better. Company Culture At NOW Group, our culture is what sets us apart. Its built on collaboration, compassion, and a shared belief that everyone deserves the opportunity to thrive. Across our integrated team from Training and Employment to Family Service, JAM Card, Loaf Cafés, Catering and Pottery, Social Groups, and vital support services like HR, Communications, Finance and Compliance we are united by one purpose: to support people with learning difficulties, neurodiverse conditions, ADHD and autism intosustainable employment. We dont just work side by side we work together. Each department brings its own strengths, but our true power lies in our ability to collaborate across teams. Our participants come from all walks of life, and its our culture of teamwork, flexibility, and deep empathy that allows us to meet their varied needs with real impact. In 2024/2025 alone, our culture of care and commitment helped place nearly 400 people into meaningful, sustainable employment across Ireland and supported 2,168 individuals to achieve 1,824 qualifications. These arent just statistics each number represents a life transformed, a family supported, and a community benefitted. What truly defines our team is heart. We care deeply not just about the work, but about the people behind it. Our team members show up every day with passion and purpose, knowing that their efforts are making a lasting difference. They dont see targets they see individuals, and the ripple effect that a single opportunity can have. Company Benefits Benefits at NOW Group NOW Group is dedicated to the wellbeing and growth of our employees, offering a comprehensive benefits package designed to support both personal and professional needs. We provide 25 days of annual leave plus 12 statutory days (pro-rata), allowing ample time for rest and rejuvenation. We prioritize health and wellness through a Health Cash Plan, which becomes available upon successful completion of the probationary period, and confidential staff counseling and financial advisory services, ensuring support for your physical, mental, and financial health. To help plan for the future, we offer a Stakeholder Pension Scheme with a generous 5% employer contribution. Employees can also take advantage of our Bike to Work scheme and holiday purchase options, promoting flexibility and convenience. Our flexible working initiatives, including a hybrid working model, and various wellbeing programs, reflect our commitment to fostering a positive and adaptable work environment for all team members. Vacation, Paid time off, Cycle to work, Competitive salary, Long service recognition, Hybrid Working, On the job learning, Progression opportunities Salary £35,000.00 per year Benefits: Vacation, Paid time off Cycle to work Competitive salary Long service recognition Hybrid Working On the job learning TLNT1_NI

ML Infrastructure Lead About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Scientific Officer Location: WeWork Waterloo - Hybrid Comp: Negotiable (Base) + Company Performance Bonus (20%) + Share Options + iProov Benefits We are looking for a highly capable and hands-on Senior ML Infrastructure Lead to build and scale the technical foundations that enable machine learning to operate effectively in production. This is a hybrid leadership role sitting across machine learning infrastructure, platform engineering and MLOps. You will be responsible for designing and evolving the systems, tooling, processes and standards that allow ML teams to train, deploy, monitor and improve models reliably, securely and at scale. You will work at the intersection of machine learning, software engineering, data, cloud infrastructure and platform reliability, helping bridge the gap between research and production. This role is ideal for someone who can think strategically about long-term platform capability, while still being technically hands-on enough to solve complex engineering and operational challenges. • Lead the design and evolution of our ML platform, infrastructure and MLOps capability, • Build and maintain scalable, reliable and secure systems for model training, testing, deployment, monitoring and lifecycle management, • Develop the infrastructure and tooling that enable ML Engineers, Data Scientists and Researchers to work efficiently and ship models with confidence, • Design robust workflows for CI/CD, model versioning, reproducibility, experimentation, feature management and release management, • Own and improve the production environment for machine learning systems, ensuring strong standards for availability, performance, observability and resilience, • Define and implement monitoring across model and platform layers, including system health, data quality, drift, latency, throughput and cost efficiency, • Build or optimise internal self-service tooling and platform capabilities to reduce friction for teams working on ML use cases, • Partner closely with ML, Data, Software and Platform Engineering teams to productionise models and improve the end-to-end ML development lifecycle, • Support the scaling of infrastructure for both training and inference workloads, including high-throughput, real-time or compute-intensive use cases where relevant, • Drive best practice in governance, security, compliance, auditability and operational rigour across the ML lifecycle, • Improve the efficiency and cost-effectiveness of ML systems, including cloud resource usage, compute environments and deployment patterns, • Mentor engineers and act as a technical leader across ML platform and operations topics, • Help define the roadmap for ML enablement, ensuring the platform can support current needs while scaling for future growth You will have experience working in high growth, fast paced tech-first environments. You are passionate about building & launching quality products that have a positive impact. You’re an experienced product leader with a background in security, identity (IAM), or enterprise SaaS. You combine strategic vision with operational rigour, and you’re motivated by delivering usable, secure, and elegant solutions to complex technical problems. • Proven experience in a senior MLOps, ML Platform, ML Infrastructure, Platform Engineering or Machine Learning Systems role, • Strong hands-on background in software engineering and cloud infrastructure, ideally with direct experience supporting production machine learning environments, • Experience building and operating systems that support the full ML lifecycle, from experimentation and training through to deployment and monitoring, • Strong knowledge of Python and sound engineering principles, including testing, automation and code quality, • Strong experience with cloud platforms such as GCP, • Experience with Docker, Kubernetes and modern containerised deployment patterns, • Strong experience with CI/CD pipelines, infrastructure-as-code and workflow orchestration, • Experience with tools such as Airflow or similar platform and orchestration technologies, • Good understanding of model observability, data quality, feature pipelines, lineage and reproducibility, • Experience designing scalable infrastructure for ML workloads, including training, batch inference and real-time serving, • Strong appreciation of reliability, security, governance and operational excellence in customer-facing or production-critical systems, • Ability to operate across both strategic and hands-on technical work, • Strong communication skills and the ability to work effectively across engineering, product and data teams Nice-to-haves • Experience supporting computer vision, deep learning, LLM or other compute-intensive ML workloads, • Experience with GPU infrastructure, distributed training or high-performance compute environments, • Familiarity with feature stores, model registries and automated retraining pipelines, • Experience building internal developer platforms or self-service ML tooling, • Experience in regulated, high-security or high-availability environments, • Experience leading or mentoring engineers in a scale-up or high-growth technology business, • Familiarity with responsible AI, model governance or risk controls in production ML setting, • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

The Role uMotif’s Customer Support team is looking for a UK based Support Specialist who would be responsible for supporting customers during core UK business hours. The role is based remotely in the UK, although the current team is based in both the UK and US and covers the UK, European and US time zones. In this role, you will provide day to day technical and customer support for our data capture solutions. This includes being responsible for and triaging support tickets as they are received which can vary from assisting our users, making database data changes, producing data reports and extracts, investigating and solving technical issues and supporting your team and the wider business to provide an exceptional support service. At the core of the role is the ability to interrogate, manage and update captured data using SQL/MYSQL whilst adhering to data privacy and regulated data management guidelines, so we ask for 3+ years of experience providing customer support with at least 2 years demonstrable SQL skills. What will you do? • Serve as the escalation point for support cases including overall triage., • Help maintain and support our internal ticketing tools and communication channels., • Investigate and resolve 1st, 2nd and some 3rd line support issues., • Escalate complex 3rd line support issues if unable to resolve within the team., • Ensure issues are responded to within predefined company SLAs., • As a team provide continuous product support during core UK, Europe and US working hours., • Work with our third party 1st line support vendor ensuring a seamless support service., • Provide support to system users in multiple countries predominantly via email and our support ticketing system, with occasional client calls as needed., • Build professional rapport with internal and external clients by demonstrating empathy and strong communication skills and clearly document all communication with system users., • Follow up with customers to ensure full resolution, providing timely updates of progress along the way., • Become proficient in core applications in the uMotif product suite and share this knowledge with all other internal cross-functional teams as necessary., • Work in harmony with all business departments to ensure a complete support function., • Promote good practice and contribute towards knowledge sharing and process documentation., • Develop an understanding of customer processes and standard operating procedures., • Gain knowledge of clinical research workflows to support understanding and context of customer questions., • Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly. When a solution is not readily available, collaborate with other internal resources., • Demonstrate responsiveness and sense of urgency in all customer interactions., • Advocate for customers by tracking and communicating suggestions for software enhancements., • Perform other job-related duties as assigned. What you need to succeed • Prior technical support experience is preferred, especially in healthcare, life sciences, clinical research or related fields., • 3+ years of experience providing customer support with at least 2 years demonstrable SQL skills., • Excellent verbal and written communication skills and the ability to work optimally in a remote team environment., • Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends., • Excited by firefighting and a real passion for solving technical problems., • Experience working with and improving support ticketing systems, ideally Jira Service Management., • Committed to working within a team that promotes the uMotif culture., • Thrives in a fast-paced, dynamic environment., • A team player who puts the success of the team first and is motivated by helping clients and finds satisfaction in helping to resolve the issues of others., • A resourceful problem-solver who seeks out effective and efficient solutions., • Strong time management skills and ability to effectively manage multiple priorities., • Experience working within regulated environments, for example GDPR, GCP & HIPAA., • Any exposure to the following would be a real bonus: Command Line, PHP, Python, CSS, HTML, XML, JSON, Javascript., • Any experience with the following tools: Jira, AWS, Jira Service Management, Tableau, Slack, Gitlab, iOS & Android environments, MDM, Microsoft Office & GSuite. Why uMotif? • Unlimited paid holiday allowance after probation, • Contributory Salary Sacrifice pension, • Private Health Insurance via Vitality, • Simplyhealth cashback scheme, • 5x salary Life Insurance, • Full pay for the first 13 weeks of SMP during maternity leave, • Perkbox subscription, • Salary Sacrifice Cycle scheme, • Remote working, • Home office allowance, • WFH expense contribution About us Our Company uMotif’s mission is to put patients at the centre of research by building data capture solutions people love to use. Designed with patients for patients, the uMotif platform supports data capture for each phase of clinical research across all therapeutic areas. Over 22,000 participants use our applications to track and submit e-consent, symptom, eCOA, ePRO, and wearable device data. With expertise in engaging patients and fast deployments, we work with ten of the top twenty global pharmaceutical companies to power large real-world evidence (RWE) and virtual studies. Our core values: Patients First - We care about patients and put them first; from our products to our business decisions. Teamwork - Through collaborating with and supporting each other, our customers, and our partners we succeed together. Innovation - We work innovatively to design, build, and deliver engaging technology. Team uMotif are united in our belief that patient-centric thinking combined with beautiful technology and effective teamwork can truly change clinical research for the better. We search for mission-driven people who are not afraid to be challenged - who want to tackle demanding problems and embrace innovative ideas. uMotif is an equal opportunities employer We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We want everyone at uMotif to be comfortable bringing their true self to work. That means acknowledging your personality, including the quirky bits, and bringing your interests, hopes, dreams, and even fears with you is fine, even if they don't seem relevant to your work.

We are currently seeking a Sales Manager to drive the continued growth and commercial success of our distributed energy initiatives. This is a high-impact role responsible for delivering revenue growth, expanding market presence, and strengthening client engagement. The successful candidate will play a key role in shaping our go-to-market strategy and leading the development of bespoke solar PV solutions for commercial clients, ensuring best-in-class delivery across the project lifecycle. Greenvolt is a renewable energy company dedicated to accelerating the energy transition through sustainable solutions. We are proudly 100% green, operating across Biomass, Wind & Solar Utility Scale, and Distributed Generation, with a strong commitment to people, the planet, and society. Commercial Sales and Client Management • Lead and manage the full commercial sales lifecycle from initial enquiry through to contract award and handover., • Drive client engagement, solution positioning, pricing strategy, and commercial negotiations to secure new business., • Identify, qualify, and convert opportunities across key sectors (SMEs, corporates, and public sector)., • Build and maintain strong relationships with key stakeholders including clients, developers, architects, and engineers. Solution Development • Oversee technical assessments and client consultations in collaboration with the engineering team to ensure solutions are both technically robust and commercially viable., • Undertake preliminary basic irradiance, shading, and loss factor calculations to support solution design and financial modelling, • Ensure all proposed solutions align with regulatory standards, financial models, and client requirements., • Collaborate with engineers/designers to develop system layouts, energy yield forecasts, and technical solutions that are aligned with regulatory and financial standards. Proposal, Tender and Contract Management • Lead the development and delivery of high-quality proposals, tenders, and commercial offers in collaboration with sales engineering and pre-construction teams., • Take ownership of commercial negotiations, contracts, and agreements, working closely with legal, procurement, and operations., • Advise and support clients in evaluating ROI and accessing relevant financial incentives and grant opportunities. Performance Monitoring and Strategy • Manage and maintain a strong sales pipeline, ensuring accurate tracking of opportunities, forecasts, and conversion rates via CRM systems., • Report on sales performance, pipeline health, and key account activity., • Provide market insights on customer needs, competitor activity, and pricing strategy to support business growth. Sales Process and Market Engagement • Report on sales performance, pipeline health, and key account activity., • Provide market insights on customer needs, competitor activity, and pricing strategy to support business growth., • Achieve agreed sales targets., • Support in any other duties which may encompass the role. The job description is intended as a guideline and may evolve over time to meet the needs of the role and the organization • A degree (or equivalent) in Engineering, Business, Renewable Energy, Electrical Engineering, Energy Systems, Environmental Science, or a related discipline is essential. A master’s qualification is desirable., • Additional qualifications in business, sales, or project management are desirable., • Strong understanding of renewable energy technologies is essential; knowledge of solar PV systems is an advantage., • Experience delivering contracts under FIDIC and/or NEC frameworks is desirable., • Proven experience within the construction or engineering sector is essential., • 7–10 years’ experience in technical sales or business development, ideally within renewable energy or engineering services., • Demonstrated ability to manage the full sales lifecycle, from client engagement through to contract close., • Experience preparing and managing tenders for public and/or large-scale private sector projects., • Strong commercial acumen, including contract negotiation and working with legal and procurement teams., • Excellent communication, presentation, and stakeholder management skills., • Ability to work independently, manage multiple priorities, and collaborate cross-functionally., • Full, clean driving licence and willingness to travel across Ireland as required., • Full right to work in UK., • Flexibility to attend industry events and client engagements outside standard business hours where required. Additional Benefits after successful completion of probation • Health Insurance, • Company Pension, • Death in Service, • Income Protection, • Professional Membership fees, • Training and CPD This job description is intended as a general guideline and is not exhaustive; it is a flexible document and may be subject to change to meet the evolving needs of the company. We are an Equal Opportunity Employer and give consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity! Note this role is based in Ireland and you must be based in Ireland to complete the tasks of this role We want an energy transition for everyone from everyone. Please note: We do not require assistance from recruitment agencies and will not be accepting unsolicited agency submissions for this vacancy.

Role: Finance Administrator Location: Hybrid Job Type: Fixed Term Contract, 3 Months Reports To: Head of Finance Salary: £30,000 pro rota Immediate Start Purpose of the Role We are looking for an experienced and detail-oriented Finance Administrator to join our growing team. This role will support the day-to-day running of the finance function, ensuring the accurate processing of financial transactions and maintaining effective financial records. The successful candidate will have strong organisational skills, excellent attention to detail, and be confident working in a fast-paced environment. Key Responsibilities Accounts Payable (AP) • Process and accurately record purchase invoices., • Match invoices to purchase orders and investigate discrepancies., • Maintain supplier accounts and respond to supplier queries., • Assist with payment runs and ensure invoices are processed within agreed timescales. Accounts Receivable (AR) • Raise and process sales invoices accurately and efficiently., • Monitor outstanding customer balances and assist with credit control activities., • Resolve customer account queries and maintain accurate debtor records. Bank Reconciliations • Perform regular bank reconciliations across multiple accounts., • Investigate and resolve any discrepancies promptly., • Ensure all financial transactions are accurately recorded and reconciled. General Finance Administration • Support the finance team with general AP and AR administration., • Maintain accurate financial records and filing systems., • Monitor shared finance inboxes and respond to queries in a timely manner., • Assist with month-end processes and reporting requirements., • Liaise with internal departments to ensure financial information is accurate and up to date. Essential Skills & Experience • Previous experience working within a Finance Administrator, Accounts Assistant, Finance Assistant, or similar role., • Strong experience with Accounts Payable and Accounts Receivable processes., • Proven experience processing purchase invoices, sales invoices, and bank reconciliations., • Advanced Microsoft Excel skills are essential and non-negotiable., • Strong working knowledge of Microsoft Outlook, including managing multiple inboxes., • Excellent attention to detail and accuracy., • Strong organisational and time management skills., • Ability to prioritise workload and meet deadlines in a busy finance environment. Desirable Skills & Experience • Experience using Iplicit accounting software would be advantageous but is not essential., • Experience using CarePlanner would be advantageous but is not essential., • Previous experience working within a finance function in a care or healthcare organisation would be beneficial., • A finance-related qualification (AAT or equivalent) is desirable but not essential. Core Competencies • Attention to Detail, • Organisation & Planning, • Problem Solving, • Communication Skills, • Teamwork, • Accountability, • Customer Service Focus What We Offer • A supportive and collaborative working environment., • Ongoing training and professional development opportunities., • Career progression within a growing organisation., • Benefits include:, • 24/7 access to a doctor (for you, your partner, and children under 18), • Day off for your birthday, • YouLife employee discounts on retail, travel, and dining, • 24/7 mental health support, • Home-life advice and life insurance, • Salary sacrifice car scheme (post-probation), • Employee of the Month recognition programme

VP, Customer iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: Wework Waterloo, SE1 7ND - Hybrid Comp: Negotiable (Base) + OTE + Share Options + UK iProov Benefits The VP of Customer will lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams to deliver exceptional customer experiences and drive business growth. This executive role requires a strategic leader with deep expertise in customer relationship management, biometric authentication, and identity verification technologies. This is a highly strategic, hands-on leadership role that requires a unique blend of technical depth, commercial acumen, and people leadership. The VP will coach and develop the Heads of each function, ensuring alignment between customer needs and company objectives. They should be driving their teams to deliver world-class customer outcomes, scalable operational excellence and supporting revenue growth. The VP of Customer will lead and grow three critical customer-facing functions at iProov: • Customer Success – Driving onboarding/adoption, satisfaction, retention, and expansion., • Customer Value Enablement (Solution Architecture) – Acting as the technical bridge between iProov solutions and customer outcomes., • PreSales Solution Consultancy – Partnering with Sales to position our technology and deliver compelling, value-led proposals., • Define and execute the end-to-end customer lifecycle strategy across pre-sales, onboarding, adoption, value realisation, and renewal., • Lead, inspire, and develop high-performing leaders across Customer Success, Customer Value Enablement, and PreSales., • Build scalable processes, metrics, and playbooks that align with iProov’s growth ambitions and global expansion., • Serve as the executive voice of the customer, influencing commercial strategy and product roadmap decisions., • Champion a customer value-first mindset, ensuring measurable ROI for customers., • Oversee the technical design and solutioning process, ensuring architectural integrity and scalability., • Drive best-in-class onboarding, enablement, and adoption programs to maximise time-to-value and retention., • Partner closely with Sales to deliver pre-sales excellence, competitive differentiation, and accelerated deal velocity., • Own key metrics including Net Revenue Retention (NRR), expansion revenue, and churn mitigation., • Identify early warning signals in accounts and proactively address risks to health, satisfaction, and revenue., • Act as a bridge between customers, Product, Engineering, and Marketing to ensure our solutions address market needs and competitive pressures., • Represent the voice of the customer in executive forums and during strategic planning cycles., • Ensure our service delivery model scales efficiently as we grow across new markets and regions., • Extensive technical and commercial background with hands-on experience in sales engineering, solution architecture, or presales consulting, ideally within enterprise SaaS, cybersecurity, biometric authentication, or identity verification., • Proven track record of driving customer satisfaction, retention, and expansion in a technology-led environment, with measurable impact on NRR and growth metrics., • Strong grasp of architectural patterns, APIs, SDKs, integrations, and security principles, with the ability to guide customers through technical decision-making and coach teams to deliver high-quality solutions., • Demonstrated ability to lead technical solutioning efforts — from discovery and requirements gathering through solution design, technical validation, and executive presentation — while translating complex concepts into clear business outcomes for C-level stakeholders., • Experience in building, scaling, and maturing PreSales, Customer Success, and Solution Architecture functions, creating operational playbooks and processes that improve deal velocity, win rates, and time-to-value., • Exceptional leadership and people development skills, with a proven ability to coach and grow Heads of PreSales and Customer Value Enablement into high-performing, empowered leaders., • Strategic thinker who can align customer needs with business objectives, influencing roadmap and go-to-market strategy., • Data-driven mindset with experience using CRM tools (Salesforce preferred), customer success platforms, and health analytics to track performance and identify risks and opportunities., • Executive presence with excellent communication and interpersonal skills, capable of influencing stakeholders across Sales, Product, Engineering, and C-Suite., • Thrives in a fast-paced, scale-up environment, balancing strategic oversight with rolling up your sleeves to unblock complex opportunities or escalations., • Customer-obsessed and passionate about delivering exceptional experiences, always looking for innovative ways to add value, • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

Are you a driven and strategic sales professional with experience in industrial or engineering solutions? Do you thrive on developing new business, nurturing key accounts, and making a real impact across your region? If so, I want to hear from you! I am seeking an experienced Business Development Manager to join a leading torque and tooling solutions provider, Gedore Torque, to support their South and South East region. This role is ideal for someone who excels in B2B sales, solution selling, and building long-term customer relationships across South and South East England. Business Development Manager Permanent Up to £45,000 - £50,000 per annum + 10% Quarterly Bonus + £5500 Car Allowance Home Based, Field Based in South and South East Region Business Development Manager Job Description • Manage and grow sales within the South and South East region through account development and new business generation., • Identify customer needs and propose tailored solutions for torque tools, bolting systems, and industrial equipment., • Maintain and expand relationships with key accounts across multiple industries., • Work collaboratively with internal departments including marketing, customer service, and engineering., • Use CRM to track opportunities, customer activity, and sales pipeline., • Attend trade shows, customer site visits, and industry events. Business Development Manager Essential Experience/Skills/Qualifications • Proven experience in a technical B2B sales role, ideally in engineering, tooling, or manufacturing sectors., • Strong communication and negotiation skills with a consultative sales approach., • Ability to work independently and travel across South and South East England, • Comfortable interpreting technical specifications and customer requirements., • Experience using CRM systems and Microsoft Office suite., • Full UK driving licence essential. Business Development Manager Company Benefits • Bonus 10% salary paid quarterly, • 23 days holiday, • Car allowance £5500, • Health care/life assurance (after probation), • Pension 3% Employee 6% Employer If you feel you’re a good fit for this position, please click ‘apply’ or email me at

Senior Manager - Complaints Operations (Life & Pensions) Location: Belfast City Centre Salary: Competitive + Benefits Contract: Permanent Hours: Monday Friday, 9:00am 5:00pm Hybrid Working: Available following successful completion of probation Lead a growing Life & Pensions Complaints operation Ashton Recruitment is delighted to be partnering with a leading global technology and business services provider to recruit a Senior Manager - Complaints Operations (Life & Pensions). This is an exciting opportunity for an experienced operational leader to take ownership of a specialist complaints function supporting major UK financial services organisations. The successful candidate will be responsible for leading complaint handling operations, driving performance, ensuring regulatory compliance and delivering exceptional customer outcomes across Life & Pensions products. You will play a pivotal role in managing operational delivery, developing high-performing teams and building strong client relationships while driving continuous improvement across the service. Key Responsibilities Lead and oversee the day-to-day delivery of a Life & Pensions complaints operation Drive operational performance against agreed service levels, quality standards and customer outcomes Provide leadership and direction to Team Leaders, Quality Analysts and Complaints Handlers Ensure all complaints are managed in accordance with FCA regulations, DISP requirements and client expectations Oversee workload planning, resource allocation and operational efficiency Analyse performance data, identify trends and implement improvement initiatives Lead root cause analysis activities and ensure meaningful actions are implemented to reduce complaint volumes and improve customer journeys Produce and present operational performance reports to senior stakeholders and clients Build and maintain strong relationships with internal departments, external clients and key stakeholders Support business growth, operational planning and change management initiatives Identify and mitigate operational, regulatory and reputational risks Foster a culture of accountability, customer focus and continuous improvement Essential Criteria Proven experience leading complaints operations within a Financial Services environment Strong knowledge of Life & Pensions products and customer journeys Experience managing operational teams within an FCA-regulated environment Demonstrable experience delivering against operational KPIs, SLAs and quality targets Strong understanding of complaints governance, regulatory requirements and customer outcome frameworks Experience managing performance, coaching leaders and developing high-performing teams Excellent stakeholder management and client relationship skills Strong analytical, problem-solving and decision-making abilities Experience driving operational improvement and change initiatives Desirable Criteria LF1 qualification or equivalent Life & Pensions qualification Additional financial services qualifications such as CF1, FA1, FA2, CeFA or R01 Experience within outsourced business services or contact centre operations Knowledge of Consumer Duty requirements and complaint handling best practice Experience leading transformation, change or service improvement projects What's on Offer? Opportunity to join a global organisation with ambitious growth plans Senior leadership position with significant responsibility and influence Hybrid working model Competitive salary and benefits package Ongoing professional development and career progression opportunities Opportunity to shape and develop a specialist Life & Pensions complaints function Important Information Any offer of employment will be subject to the successful completion of Fit and Proper Person checks in line with Financial Conduct Authority (FCA) requirements. These checks may include regulatory references, criminal record checks and verification of qualifications and employment history. Ashton Recruitment is acting as a Recruitment Agency in relation to this vacancy. Skills: Management Internal Control Budget Planning P&L Operating Plan Operational budgets Strategic Management Operations management TLNT1_NI

Chip is on a mission to make saving and investing effortless for everyone. With a product suite spanning savings, ISAs, and investment accounts, we're now launching our SIPP pension — and we're looking for the right person to help us get it right for customers from day one. This role sits at the heart of one of Chip's most significant product launches. As we bring our SIPP pension to market, we're looking for a Team Lead who can help shape what great customer support looks like from day one, and grow with the proposition as it evolves. As Chip's proposition matures, our ambition is to move toward more personalised, regulated support for customers, and this individual is likely to play a leading role in shaping how CS delivers that. If you're motivated by helping build something, not just running it, this is the right opportunity. You'll be part of a broader CS team, leading on Pensions while contributing to the wider range of customer queries and subjects across Chip's product suite. You'll report to the Customer Service Manager and work closely with colleagues across CS leadership to ensure consistency in standards, process, and direction. What you can expect to be doing: Pensions SME The go-to person within CS for all things pension and SIPP — building and maintaining internal knowledge, guidance, and processes as the product evolves Primary CS liaison with the Product team — translating customer insight into actionable feedback, flagging friction points, and contributing to the pension customer experience roadmap Keeping across regulatory developments relevant to SIPP and pension products and ensuring the team is always up to speed Playing an active role in how Chip develops more personalised, regulated support for customers over time Leading your team Day-to-day line management of a broader CS team with a Pensions specialism — setting the standard, driving performance, and developing people 1-2-1s, probation reviews, personal OKRs, and performance management Experienced in having difficult conversations and comfortable holding people to account with fairness and consistency Creating an environment where people are motivated, supported, and clear on what good looks like Operational responsibilities Representing Customer Support in the Pensions work stream — SLAs, KPIs, blockers, and solutions Rota management, leave, sickness cover, and OOH planning — always with a risk-based eye on customer impact Supporting the team with complex pension enquiries and acting as the escalation point when it matters Using data to understand performance, spot trends, and drive continuous improvement Ensuring full compliance with FCA regulatory requirements across every customer interaction What we’re looking for: Essential Experience managing customer support teams within an FCA-regulated financial services environment, pensions, investments, mortgages, financial advice, or similar A solid grasp of the compliance obligations that come with supporting customers on regulated products A natural subject matter expert, someone who builds knowledge, shares it well, and uses it to influence across teams A people-first leader with a genuine track record of developing and getting the best out of a team Operationally sharp, comfortable with data, SLAs, and the day-to-day reality of running a busy CS function Motivated by helping build and shape, not just maintain Desirable Direct SIPP or pension product experience Experience in or adjacent to environments moving toward more personalised, regulated customer support What we’re really looking for: ✍️ We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone. We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for. We want real people. People with interests, perspective and personality. The best teams are made up of individuals who bring different experiences into the room, not just polished CVs and good interview answers. So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard. ⏰ Working Hours ⏰ Monday to Thursday: 9:00 AM – 6:00 PM Friday: 8:00 AM – 4:00 PM (Start your weekend early!) Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend! PERKS 🎁 £45,000 per annum Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary. Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £45,000. Plan ahead with confidence while you grow your career! 🚀 Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees We are an equal-opportunity employer and value diversity Flexible working arrangements 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️ Annual training budget for courses, workshops, or conferences to help you advance your career. £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀 Our Interview Process: 📖 Video screen with someone from our Talent team Video interview with the hiring manager Final interview with VP of Customer Support About Chip Chip’s mission is to make your life wealthy We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision To be the most personal digital wealth manager in the UK Who we are Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Sales Executives - Land Rover & Prestige Vehicles Location: Charles Hurst Belfast Land Rover Hours: 44 hours per week; Monday-Wednesday 9:00-17:30, Thursday 9:00-20:00, Friday 9:00-17:00, Saturday 9:00-15:00 (rota) Salary: Up to £50,000 OTE (including £25,000 basic plus commission, uncapped) Land Rover is recruiting an ambitious Sales Executive to join our hard-working and friendly team on site. Specialising in used and new land rover vehicles, you will work alongside our passionate sales team to provide first-class customer service. As part of our dedicated sales team, you will be a team player with exceptional communication skills, enabling you to build strong relationships with colleagues and customers. Our Sales Executives are the key point of contact for clients, paying close attention to detail to understand all customer wants and needs. Key Responsibilities Communicating with customers via email, telephone, and in person Suggesting suitable vehicles based on customer needs, including Land Rover and other prestige models Arranging and accompanying customers on test drives Negotiating the final sale price Completing all relevant sales paperwork accurately Liaising with various dealership departments to ensure the best possible service for customers #NIJOBS-CH Core Benefits: Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing: Eyecare vouchers to help cover vision care needs Smart Health - 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing: MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data. Create a Job Alert Interested in building your career at Charles Hurst? Get future opportunities sent straight to your email. Create alert To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below. TLNT1_NI

Office Manager Role Private Family Office Location: West End, London Salary: £50,000 Predominantly office-based, with ability to work remotely after probation A highly regarded organisation is seeking an experienced Office Manager to oversee the smooth running of their private family office. This is an exciting opportunity for a proactive and organised individual to join a welcoming and professional team. Key Responsibilities: • Maintain supplies of office essentials (stationery, kitchen items, etc.), • Collaborate with the property team to ensure timely repairs and maintenance, • Manage vendor and supplier relationships, ensuring service contracts are met, • Act as the primary contact for the cleaning service provider, • Handle supplier queries and negotiate contracts and pricing with vendors, • Maintain office audit logs and service schedules, • Ensure office equipment (e.g., printers, copiers) is fully operational and liaise with IT as needed, • Manage office filing and document storage systems, • Source and compare quotes for office goods and services, • Ensure adherence to health and safety regulations, • Coordinate first aid and fire safety training, maintaining updated records, • Monitor and replenish first aid and fire marshal supplies, • Conduct risk assessments, organize PAT testing, and oversee emergency evacuation procedures, • Coordinate seating arrangements and oversee team relocations within the office, • Assist with office refurbishment and redesign projects, providing input and overseeing execution, • Maintain a tidy office environment and support departments with storage solutions What Our Client Is Looking For:, • Proven experience in office management and facilities management, • Strong organisational and multitasking skills, • Excellent communication and relationship-building abilities, • Familiarity with health and safety requirements, • Proactive and solution-oriented mindset This is an exceptional opportunity to become a key member of a collaborative team within a dynamic and supportive work environment. If you’re an experienced Office Manager with a can-do attitude, we’d love to hear from you!

Title: Room Service Waiter Job ref: RSW/26/06 Location: Kingsbridge Private Hospital, Lisburn Road Belfast Salary: £25,082 per annum Your Core BENEFITS: Excellent Salary 25 Annual Holidays (Pro rata) 10 Public Holidays (Pro rata) Health Insurance and Cash Plan (after 6 months probation) Life Assurance (4 x Salary) Income Protection (60% Salary) Kingsbridge Membership Club Wellbeing The Kingsbridge Way Free Financial Planning Advice Relevant Training Funded by Company Discount for Family and Friends on Kingsbridge Services/Goods About the Company: The Kingsbridge Healthcare Group was founded in 2004 by Medical Directors, Dr Suresh Tharma and Mr Ashok Songra. Their vision was to create world class healthcare by putting patients at the forefront of everything they did, this was to become the company's mission. From the original premises at 352 Lisburn Road (where the name 3fivetwo Healthcare was taken), the Company has expanded and has since undergone a rebrand. The 3fivetwo Group is now known as the Kingsbridge Healthcare Group and consists of the following: Kingsbridge Private Hospital Group (Belfast, Sligo, North West) Kingsbridge Diagnostic and Treatment Centre - Kings Hall. Kingsbridge Training Academy Kingsbridge Opticians and Hearing Care 3fivetwo Healthcare Our partner companies consist of H3 Health Insurance and Cransford Insurance. At Kingsbridge Healthcare Group, we are on the lookout for talented, innovative and ambitious individuals to join our team. Our people are at the core of everything we do and are all equally committed into achieving the Company's mission of becoming a world-class provider of healthcare solutions. Our aim is to be the preferred choice for both patients and healthcare professionals Closing date: Wednesday 08 Jul 2026 16:00 To be considered for this role you will be redirected to and must complete the application process on our careers page. You will be taken to the companys website where you can view the job details for this role and apply. TLNT1_NI

Honeycomb is delighted to be partnering with a financial services company as they establish their presence in Northern Ireland. With modern, centrally located offices in Belfast and a strong focus on culture, development and long-term growth, this is an excellent opportunity to join an organisation at an exciting stage of expansion. This role would suit a detail-oriented professional with experience in pensions or financial services who enjoys investigative work, analysing complex information and delivering fair customer outcomes. Importantly, this is not a call centre role. Instead, it is a case-based position focused on investigating pension complaints, reviewing evidence and reaching well-reasoned decisions in line with regulatory requirements. The Role As a Pension Complaint Analyst, you will manage a portfolio of pension-related complaints, investigating each case thoroughly to identify the root cause and determine an appropriate resolution. You will review documentation, assess evidence and liaise with relevant stakeholders to ensure complaints are handled fairly, accurately and in accordance with FCA regulations. Key responsibilities include: Managing a portfolio of pension complaints from initial review through to resolution Conducting detailed investigations, reviewing complex information and identifying the underlying issues within each case Gathering and assessing evidence from customers, financial advisers and internal departments Producing clear, professional written correspondence and complaint outcome letters Prioritising and managing workloads effectively to meet agreed service standards and deadlines Ensuring all complaints are handled in line with FCA regulations, internal policies and industry best practice * Contributing to continuous improvement initiatives and supporting wider business objectives as required The Person The successful candidate will have experience within pensions administration, pension complaints, financial services or another regulated environment. Exposure to pension products and retirement planning services would be advantageous. You will possess strong analytical skills, excellent attention to detail and the ability to assess information objectively. Strong written communication skills are essential, as a significant part of the role involves documenting findings and communicating outcomes clearly and professionally. The Package The package for this role includes a salary of £28,000 - £32,000 depending on experience, with working hours of Monday to Friday, 9am-5pm. Hybrid working is available following completion of probation. Additional benefits include 28 days' annual leave including statutory holidays, modern, centrally located offices in Belfast and a supportive team culture with genuine long-term progression opportunities, including the potential to move into leadership positions as the business continues to grow. To discuss this opportunity in absolute confidence, please send an up-to-date CV via the link provided or contact Alice Browne at Honeycomb on . If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. TLNT1_NI

Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes 💛 What you will do: • Provide exceptional customer support via emails and calls, • Manage partner requests according to assigned tasks, • Handle account services, data updates, identification issues, and account closures, • Maintain clear and structured case documentation, • Collaborate with internal teams to ensure efficient issue resolution, • Meet team KPIs, • Always be up-to-date with cutting-edge technology, • Securely work with customers’ sensitive information, • Apply the latest and greatest customer happiness practices What you need to succeed in this role: • Excellent English and German skills (C1 for both spoken and written), • Experience in customer support, • Analytical and research skills, • Strong attention to detail and reliability when handling sensitive or legal information, • Positive and responsible attitude, • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: • Background in banking or financial services, • Experience with CRM systems Benefits and Perks: • Fixed schedule: Monday–Friday, 9 AM – 6 PM CET, • Opportunity to work fully remote, • Inclusive international environment, • Compensation in USD, • Good bonuses for referring friends, • Paid intensive training and probation, • Work-life balance, • Responsive management interested in your growth and long-lasting cooperation, • Greenhouse conditions for self-development *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: _ DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp _.

Salary: £25,000 per annum (£25,500 on probation pass) Role type: Permanent Location: Remote First with requirement to attend an office day in Peterborough once a month Reports to: Repairs Manager, Operations About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and installations energy services (GreenGenUK, Geowarmth, The Little Green Energy Company and IMS) 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time The Role We’re looking for organised, proactive individuals who thrive in a fast-paced, evolving environment. The Repairs Team is central to our operations, managing customer repair requests across heating, plumbing, electrics, and appliances. Acting as the key link between customers, engineers, and suppliers, you’ll ensure issues are resolved efficiently and cost-effectively. While we work remotely, you’ll need to be based in or near Peterborough to attend monthly in-person team meetings. Shift patterns available Full time (37.5 hrs) 7.5 hour shifts on rotation, with working hours between 8:00-19:30 (including 1 full weekend in 3-4 on rotation). Responsibilities: Scheduling: Schedule appointments for engineers to attend customers’ properties to evaluate and resolve problems, liaising with both engineers and customers to find a suitable time. Inbound Calls: Take inbound calls from engineers on-site to assist them with their queries and provide live support. You might be required to take customer calls depending on the demand and the business requirements. Cost control process: Work through the cost control process with engineers, ensuring that repairs are completed efficiently and economically. Appointment scheduling: Check appointments are taking place as scheduled, and where they are not, update the customer and reschedule at the earliest opportunity. Assess engineer reports following the completion of a visit to determine next steps. Ordering: Order parts when needed, scheduling subsequent engineer visits where necessary to complete a fix. Outbound Calls: Make outbound calls to keep customers informed as to the status of their claim through each step until it has been resolved to their satisfaction, and communicate claim rejections to customers, explaining the reasons and exploring alternative solutions if applicable. Support: Support other operations teams when they reach out to get more information on repairs or claims. Collaboration: Work with our Network team to keep them informed about our engineers’ needs and requests and work with our Tech and Product teams to improve existing processes and tools and improve the automation of our processes. What we’re looking for Our ideal colleague will exhibit all of the following attributes: Experience: 12+ months working in a fast-paced Operations team with high volumes and multiple systems. Organisation: Highly organised and able to prioritise operational tasks for the best customer output. Initiative: A self-starter with a customer-centric mindset who gets a kick from resolving customers' problems. Decision-making: Confidence in making decisions and clearly communicating the reasoning and process behind the outcome. Discipline: Disciplined and organised with a keen eye for detail and an ownership mindset, ensuring no stone is left unturned in delivering great service. Multitasking: Enjoy multitasking and comfortable switching between calls, emails, systems, and tasks. Interpersonal skills: Strong interpersonal skills with an engaging and empathetic manner when communicating on the phone, in person, or in writing. Resilience: Resilient and able to handle difficult situations calmly and assuredly with customers over the phone, working to find the best outcome. Team player: Positive attitude, enjoys working collaboratively to resolve issues, and stays calm and focused on resolving the issue for customers and engineers. Extra Credit: Similar experience in insurance, maintenance and repairs company Our Recruitment Process: Please amend the below to the interview process you have for this role. Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Repairs Manager (1 hr) Final Interview: Final interview with a member of senior management or our senior leadership team (30mins) We have an ever expanding list of benefits that currently includes: 33 days holiday inclusive of bank holidays pro rata plus your an extra day for your birthday Flexible remote working - with requirement to attend our Peterborough office on a monthly basis Free boiler & home emergency cover with Hometree plus 40% discount for friends & family Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps. £300 Home office allowance Support for your mental health and wellbeing via _ Menopause support from _, including friends & family access Cycle to work scheme Regular team socials including Summer and Winter parties. FCA Code of Conduct At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business. As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry. Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Vehicle Technician / Mechanic - Charles Hurst Seat/Cupra/BYD OTE up to £42,600 (including £34,000 basic + £6,600 bonus potential) Flexible hours available including 4 day working week. Monday-Thursday 8:15-5pm, Friday 8:30-4pm, Saturday 9-1pm (1 in 4) Build your career. Earn more. Stay ahead. If you're a skilled Vehicle Technician / Mechanic looking for stability, progression and a modern workshop environment, Belfast Seat/Cupra/BYD is the place to grow. You'll join a supportive team, work with the latest tech, and have access to manufacturer-accredited training, Hybrid & Electric development, and clear routes into Senior, Diagnostic and Master Technician levels. At Charles Hurst, we don't just fix cars-we invest in people. Whether you're looking to become a Master Technician, gain EV/Hybrid qualifications, or step into a leadership role, we'll give you the tools, training, and support to get there. If you are interested in organising a chat regarding this role, please contact or contact the number on . Why This Role Stands Out Flexible working options to suit different lifestyles Stable, long-term career path with one of the UK's leading automotive groups Future-proof skills through EV/Hybrid training Strong earning potential with structured bonuses Supportive leadership and a modern workshop culture What You'll Be Doing Vehicle health checks using the latest diagnostic tech Servicing vehicles to manufacturer standards Completing authorised repairs with accuracy and care Warranty repairs with correct documentation Road testing vehicles to confirm repairs Completing all paperwork to a high standard #NIJOBS-CH Core Benefits: Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing: Eyecare vouchers to help cover vision care needs Smart Health - 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing: MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data. Create a Job Alert Interested in building your career at Charles Hurst? Get future opportunities sent straight to your email. Create alert To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below. TLNT1_NI

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Vehicle Technician / Mechanic - Charles Hurst Belfast Nissan OTE up to £42,600 (including £34,000 basic + £6,600 bonus potential) Flexible hours available including 4 day working week. Monday-Thursday 8:15-5pm, Friday 8:30-4pm, Saturday 9-1pm (1 in 4) Build your career. Earn more. Stay ahead. If you're a skilled Vehicle Technician / Mechanic looking for stability, progression and a modern workshop environment, Belfast Nissan is the place to grow. You'll join a supportive team, work with the latest tech, and have access to manufacturer-accredited training, Hybrid & Electric development, and clear routes into Senior, Diagnostic and Master Technician levels. At Charles Hurst, we don't just fix cars-we invest in people. Whether you're looking to become a Master Technician, gain EV/Hybrid qualifications, or step into a leadership role, we'll give you the tools, training, and support to get there. If you are interested in organising a chat regarding this role, please contact or contact the number on . Why This Role Stands Out Flexible working options to suit different lifestyles Stable, long-term career path with one of the UK's leading automotive groups Future-proof skills through EV/Hybrid training Strong earning potential with structured bonuses Supportive leadership and a modern workshop culture What You'll Be Doing Vehicle health checks using the latest diagnostic tech Servicing vehicles to manufacturer standards Completing authorised repairs with accuracy and care Warranty repairs with correct documentation Road testing vehicles to confirm repairs Completing all paperwork to a high standard #NIJOBS-CH Core Benefits: Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing: Eyecare vouchers to help cover vision care needs Smart Health - 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing: MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data. Create a Job Alert Interested in building your career at Charles Hurst? Get future opportunities sent straight to your email. Create alert To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below. TLNT1_NI

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Vehicle Technician / Mechanic - Charles Hurst Belfast Nissan OTE up to £42,600 (including £34,000 basic + £6,600 bonus potential) Flexible hours available including 4 day working week. Monday-Thursday 8:15-5pm, Friday 8:30-4pm, Saturday 9-1pm (1 in 4) Build your career. Earn more. Stay ahead. If you're a skilled Vehicle Technician / Mechanic looking for stability, progression and a modern workshop environment, Belfast Nissan is the place to grow. You'll join a supportive team, work with the latest tech, and have access to manufacturer-accredited training, Hybrid & Electric development, and clear routes into Senior, Diagnostic and Master Technician levels. At Charles Hurst, we don't just fix cars-we invest in people. Whether you're looking to become a Master Technician, gain EV/Hybrid qualifications, or step into a leadership role, we'll give you the tools, training, and support to get there. If you are interested in organising a chat regarding this role, please contact or contact the number on . Why This Role Stands Out Flexible working options to suit different lifestyles Stable, long-term career path with one of the UK's leading automotive groups Future-proof skills through EV/Hybrid training Strong earning potential with structured bonuses Supportive leadership and a modern workshop culture What You'll Be Doing Vehicle health checks using the latest diagnostic tech Servicing vehicles to manufacturer standards Completing authorised repairs with accuracy and care Warranty repairs with correct documentation Road testing vehicles to confirm repairs Completing all paperwork to a high standard #NIJOBS-CH Core Benefits: Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing: Eyecare vouchers to help cover vision care needs Smart Health - 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing: MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data. Create a Job Alert Interested in building your career at Charles Hurst? Get future opportunities sent straight to your email. Create alert To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below. TLNT1_NI

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Showroom Host/Receptionist - Belfast Land Rover Hours: 42 hours per week. Monday- Friday 8am- 5pm, Saturday 9am-3pm Hours: Full time, Permanent £27,830.86 per annum We have a fantastic opportunity for a warm, empathetic, and enthusiastic individual to join our team as a Showroom Host. As a Showroom host you will be our customers first point of contact and are crucial in providing Charles Hurst a world-class experience. Our reception team or as we sometimes like to call them, Showroom Hosts are passionate about delivering first class customer experiences and let their warm, friendly personality shines through during each customer interaction. If you enjoy going above and beyond for customers, then this is the right place for you! You will be someone who has pride in high standards to keep our showroom tidy and always welcoming. Excellent communication skills will be your strength and you will be able to demonstrate a successful blend of confidence and assertiveness when dealing with people. You will be warm, empathetic, and friendly and have an approachable and professional manner. Having experience working in a similar role with the ability to deal with a variety of responsibilities along with strong organisation skills and an eye for detail is also important. #NIJOBS-CH Core Benefits: Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing: Eyecare vouchers to help cover vision care needs Smart Health - 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing: MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data. Create a Job Alert Interested in building your career at Charles Hurst? Get future opportunities sent straight to your email. Create alert To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below. TLNT1_NI

Please note this post may close earlier if there are a sufficient number of applications. Please check your junk mail for any correspondence. Please note email for HR Department: Council: Social Witness Hours: 22.5 hours per week (evenings & weekend day shifts, sleep-in duties required in addition to regular hours) Responsible to: Director of Carlisle House Main Function of Job: Carlisle House is seeking a dedicated and compassionate Support Worker to join our team. The Support Worker will play a vital role in ensuring a safe and therapeutic environment for our service users. By providing support through open, collaborative conversations, you will assist individuals in finding alternative solutions to their substance misuse challenges. This is an opportunity to make a real difference in people's lives by supporting their journey to recovery. About Carlisle House: Carlisle House is a Substance Use Treatment Centre within the Presbyterian Church in Ireland's Social Witness Council. We are committed to providing a safe, supportive, and therapeutic environment for individuals facing substance misuse issues. Our work is centered around compassion, respect, and a Christian ethos, offering both practical and emotional support for service users. About The Role Key Responsibilities and Duties: Promote a safe, welcoming environment for service users by adhering to all relevant policies and procedures. Encourage and support residents to engage in recreational and therapeutic activities to aid their recovery. Use an Integrative Systemic / Collaborative approach when working with service users to facilitate open, meaningful conversations. Administer medication according to Carlisle House policy, ensuring accuracy and confidentiality. Answer "advice and support" telephone calls, providing guidance or referring to appropriate resources when needed. Assist in implementing Health and Safety policies and procedures within the facility. Accompany service users to external appointments and activities, as required and appropriate. Help service users access information and services related to employment, education, training, and welfare. Support alcohol and drug testing procedures in line with Carlisle House policy. Maintain accurate and confidential electronic and manual records in accordance with policies and procedures. Attend staff meetings and work collaboratively with colleagues and other professionals to ensure the smooth operation of the service. Participate in mandatory training to enhance professional development and maintain quality standards. Fulfill the role of person-in-charge when assigned on the rota, following successful completion of probation. Work within the Christian ethos of Carlisle House, demonstrating respect, acceptance, and compassion at all times. Be available for sleep-in duties as required by the rota. Carry out any other relevant duties as required to support the ongoing success of the Centre. Personal Qualities and Requirements: A strong commitment to working within the Christian ethos of the Presbyterian Church in Ireland, upholding values of respect, acceptance, and compassion. Experience or a strong interest in supporting individuals with substance misuse issues. Excellent communication skills, with the ability to work collaboratively with service users and team members. Ability to maintain confidentiality and adhere to policies and procedures. A non-judgmental and supportive attitude towards individuals in recovery. Willingness to participate in training and further development. Ability to work flexible hours, including evenings, weekends, and sleep-in duties. Why Join Us: At Carlisle House, you will be part of a dedicated team that is making a real difference in the lives of individuals working to overcome substance misuse. Youll work within a supportive, values-driven environment where compassion, respect, and Christian principles guide everything we do. Interested? Apply Now! If you are passionate about supporting individuals in their recovery journey and are committed to providing high-quality care in a Christian context, we encourage you to apply today! Required Criteria Grade C GCSE English and Maths or equivalent Knowledge and understanding of substance use: reasons and contemporary treatments Knowledge and understanding of establishing collaborative and empowering relationships Experience of maintaining records electronically Flexibility to work evenings, weekends and sleepovers Registration or be willing to register with the Northern Ireland Social Care Council Must be willing to behave in a manner which respects the Christian ethos of the Presbyterian Church in Ireland and the ethos of Carlisle House i.e. respect, acceptance and compassion At least 6 months experience of working in a setting where the primary focus of support is with adults who have mental health or substance use difficulties Desired Criteria Level 3 Diploma in Health & Social Care (Adults) for Wales and NI (QCF) Health and Safety Training Certificate in Higher Education in Computing and IT or equivalent Knowledge and understanding of the wider Substance Misuse Strategies and Policies Access to a car for work purposes Experience of working with substance use treatment problems Experience of undertaking Safety Assessments Experience of receiving, recording and the administration of medication Skills Needed About The Company WHAT PCI is one of the largest Christian denominations in Ireland, with over 500 congregations across Northern Ireland and the Republic of Ireland. PCI is committed to spreading the Gospel, serving communities, and supporting mission work both locally and globally. PCI provide practical care in through nursing, residential and supported housing, day services and more. Company Culture PCI fosters a culture of faith, service, and community. It values integrity, compassion, and inclusivity, encouraging members to live out their faith through worship, discipleship, and outreach. PCI provides a welcoming and supportive environment where individuals and families can deepen their faith, contribute to meaningful causes, and build lasting relationships within a vibrant Christian community. Company Benefits Vacation, Paid time off, Retirement plan and/or pension, Employee Assistance Scheme, Perks Card, Annual Rise, On the job learning, Progression opportunities, Bereavement leave Salary £13.24 per hour Benefits: Vacation, Paid time off Retirement plan and/or pension Employee Assistance Scheme Perks Card Annual Rise On the job learning TLNT1_NI

Customer Service Representative Belfast (Hybrid after probation) £24,784.50 + Bonus + Brilliant Benefits Hours: Mon-Thur: 08:45 - 16:45 + Fri: 08:15 - 16:15 We’re looking for a confident, customer-focused individual to join a fast-paced Customer Service team. If you thrive on helping people, enjoy juggling a variety of tasks, and take pride in getting things right first time, then this could be the role for you. You will be the first point of contact for customers:- Delivering helpful and professional support across everything from orders and deliveries Managing calls and emails and ensuring that customer orders are processed Ensuring that customer details are updated on inhouse system Resolving issue’s promptly and ensuring the customer is updated at every step We require some with: Previous customer service experience with a genuine passion for helping people Confident, professional communication skills (especially over the phone) Strong attention to detail and problem-solving ability Experience with CRM systems (Salesforce preferred) and order management systems (SAP/AS400) If you have knowledge of the Optical industry this would be beneficial A proactive, “can-do” mindset with a focus on hitting targets and exceeding expectations What you’ll get in return: Quarterly bonus scheme (up to 6% annually) 33 days holiday (rising to 38 with service) Hybrid working (3 days office / 2 days home after probation) Employer pension contribution (up to 4%) Healthcare plan (company funded) Share scheme * Free eye test & discounted glasses/frames If you feel you have the skills and attributes to be successful in this varied and interesting role, please get in touch as soon as possible. Plum Personnel is a recruitment consultancy providing recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire. We are totally committed to the principles of equality and diversity in recruitment and employment and our recruitment process is always based on your relevant skills, potential and achievements for the job advertised. Your application will be carefully considered in line with the skills, experience and knowledge required for this role and other similar jobs that may be of interest. We will contact you within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion