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  • Heroica Lounge
    Assistant Manager
    Assistant Manager
    hace 2 meses
    £28000 anual
    Jornada completa
    Newham, London

    The Assistant Manager supports the daily running of Heroica Lounge, helping to maintain excellent service, streamline operations, and support staff performance. This role is key in upholding our quality standards and enhancing the overall customer experience, while working closely with the manager and business owner to meet key business goals. This is a hands-on role that includes working regular shifts alongside the team, including serving tables and supporting front-of-house operations. Key Responsibilities: 1. Operations & Quality Support • Assist in managing day-to-day operations, ensuring service runs smoothly., • Help maintain standards for food quality, hygiene, and health & safety., • Support with inventory checks, stock control, and liaising with suppliers., • Oversee the coordination of dine-in, takeaway, and delivery services., • Work regular shifts alongside the team to lead by example and stay close to daily operations. 2. Customer Experience & Reputation • Deliver excellent customer service and help resolve customer concerns., • Support initiatives to improve and maintain a 4.9-star Google rating., • Monitor reviews across Uber Eats, Deliveroo, and Just Eat and flag issues., • Help create a warm, welcoming environment for guests and delivery customers. 3. Sales Support & Promotions • Assist in implementing marketing campaigns, promotions, and events., • Help execute strategies to increase sales and online visibility., • Contribute ideas to grow delivery orders and enhance platform performance. 4. Cost & Inventory Awareness • Support cost-control efforts and monitor for unnecessary waste., • Help track usage of ingredients and manage portion control., • Understand and support the goal of keeping staff wage costs under 26% of revenue. 5. Team Support & Development • Help recruit, train, and supervise front-of-house and kitchen staff., • Foster team morale and help maintain a positive, productive environment., • Assist with creating fair and efficient staff rotas., • Provide feedback and on-the-job training to support team performance. 6. Compliance & Health & Safety • Ensure team members follow hygiene and safety procedures., • Support efforts to meet regulatory standards and prepare for inspections., • Promote our goal of becoming a Living Wage accredited employer. Requirements: • Previous experience in a supervisor or assistant management role in hospitality., • Strong communication and problem-solving skills., • Ability to support operational and financial goals., • Experience managing staff and handling customer issues effectively., • Familiarity with food delivery platforms is an advantage., • Willingness to work regular service shifts and lead from the front. What We Offer: • Competitive pay with opportunities for growth and bonuses., • A dynamic and supportive team environment., • A chance to be part of a growing, community-loved business., • Ongoing training and career development opportunities.

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  • Ayadi Ltd
    Aesthetic Practitioner
    Aesthetic Practitioner
    hace 2 meses
    £13–£14 por hora
    Jornada completa
    London

    Job description, 1. Scope of Work The Practitioner shall provide aesthetic services, including but not limited to laser and advanced skin treatments, in accordance with the clinic’s Standard Operating Procedures (SOPs) and applicable safety regulations., 2. Duties and Responsibilities The Practitioner shall: • Carry out client consultations and treatments as trained and authorised., • Follow all SOPs, health and safety guidelines, and product/treatment protocols., • Maintain accurate and up‑to‑date client records., • Ensure all treatment areas and equipment are kept clean, sanitised, and fully prepared for use., • Provide clients with appropriate pre‑treatment information and aftercare advice., • Report any concerns, equipment issues, or adverse events promptly to management., • Undertake additional duties necessary to support the smooth operation of the clinic, including but not limited to:, • Maintaining cleanliness and tidiness throughout all clinic areas., • Assisting with reception cover, client check‑in/out, appointment booking, and handling general enquiries as required., • Supporting stock management and other operational tasks as directed., • Participate in required training and professional development. 3. Requirements The Practitioner shall: • Hold a minimum qualification of NVQ Level 3 (or equivalent) in beauty/aesthetics., • Hold appropriate certification and experience in laser and advanced skin treatments., • Conduct themselves in a professional manner at all times, with flexibility to meet the needs of the business.

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