Head of Operations
9 days ago
Leicester
Our client is seeking an experienced and commercially minded Head of Operations to lead operational performance across a growing, award-winning PBSA business. \n This is a broad leadership role with responsibility for multiple assets across the Midlands, overseeing operational standards, compliance, customer experience, maintenance, contractor performance, and people leadership across the portfolio. The business operates a substantial PBSA portfolio and is entering its next phase of growth, with a strong development pipeline and a number of new projects planned across the UK. \n Working closely with the Directors, you'll play a key role in driving operational excellence, improving performance, implementing best practice, and supporting the next phase of growth. \n Key Responsibilities: \n\n • Lead operational performance across a multi-site property portfolio\n, • Manage and develop Site Managers and operational teams\n, • Oversee compliance, risk management, ANUK standards, and regulatory requirements\n, • Drive customer experience, resident satisfaction, and service improvement initiatives\n, • Manage contractors, suppliers, and service delivery partners\n, • Lead operational projects, business improvements, and new developments\n, • Monitor KPIs, budgets, operational reporting, and performance standards\n, • Act as the senior escalation point for significant operational issues and incidents\n, • Work closely with Directors to support business growth and strategic objectives\n\n Your Requirements: \n\n • Experience in a Head of Operations, Regional Operations, Portfolio Management, or similar senior leadership role\n, • Background within PBSA, BTR, co-living, residential, hospitality, or a multi-site customer-focused environment\n, • Proven experience leading managers and multi-disciplinary teams\n, • Strong knowledge of compliance, health & safety, operational risk, and contractor management\n, • Experience managing budgets, operational performance, and business improvement projects\n, • Comfortable working within a fast-paced, entrepreneurial environment\n, • Strong stakeholder management, communication, and leadership skills\n, • Data-driven, resilient, and solutions-focused approach\n\n What's On Offer: \n\n • Direct exposure to founders and senior decision-makers\n, • Broad operational remit with genuine influence across the business\n, • Opportunity to support new developments and portfolio growth\n, • Competitive salary package\n, • 33 days holiday (including bank holidays)\n, • Bupa-enhanced EAP\n, • On-site gym access\n, • Paid overtime\n