Offres retail customer service à Royaume-Uni - Page 6

As our Operations Deputy Team Manager, you will play a pivotal role in the success of our Operations department. You’ll be helping deliver high-quality service throughout the meter lifecycle — analysing data, solving queries, driving process improvements and supporting your team to deliver excellence. What you'll be doing: • Ensuring seamless delivery of back-office processes across the contract-to-cash lifecycle, • Driving continuous improvement to enhance customer experience, • Building strong working relationships with third-party providers, • Supporting ad‑hoc projects, reporting and new initiatives, • Identifying value-add opportunities and delivering measurable impact, • Coaching and developing colleagues through 1:1 support, • Helping coordinate daily team priorities to achieve KPIs, • Ensuring risk controls are effective and consistently reviewed What you’ll bring: • Strong data analysis, reporting and Excel skills, • Proven experience in performance coaching and colleague development, • Excellent communication, influencing and decision-making skills, • A sharp analytical mindset and meticulous attention to detail, • Ability to prioritise, work independently and meet deadlines, • Creative and innovative problem-solving What can we offer? This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes; • Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!, • Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success., • Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition., • Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values. On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career! Working Pattern In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday. Working with us at Corona Energy At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience! To support this experience, we also offer our team; • Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day., • An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!, • An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time., • The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards. If you are looking for a career that is all about positive energy, we would welcome your application! Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.

Associate / Junior Associate Director – Property Management Central London – Premier Mixed-use Development We’re partnering with a market leading real estate consultancy on a standout opportunity managing an iconic London development. This without question is one of London’s most successful and high profile regeneration projects. Over the past two decades, this area has been transformed into a vibrant, mixed-use destination spanning offices, retail, leisure, residential, and public realm. This is your chance to play a key role in managing a flagship Central London portfolio. The Opportunity Join a high performing property management team and take ownership of a prime commercial portfolio. This is a high visibility, commercially focused role, far beyond traditional, reactive property management. You’ll be working at the heart of a "best-in-class" estate, engaging directly with occupiers and contributing to overall asset performance. Key responsibilities: • Managing day-to-day operations across commercial assets, • Leading service charge budgeting, reconciliation & financial control (RICS aligned), • Acting as a key contact for occupiers, clients & stakeholders, • Driving occupier engagement and customer experience, • Monitoring KPIs, reporting, and asset performance, • Managing lease events, critical dates & compliance, • Overseeing H&S in collaboration with FM teams, • Conducting regular site inspections and attending client meetings, • Supporting wider business initiatives and cross service collaboration What We’re Looking For • MRICS qualified (or equivalent experience at Senior Surveyor or Associate level), • Strong commercial property management background (ideally Central London), • Experience managing service charge budgets & multi-let assets, • Excellent stakeholder management and communication skills, • Commercially minded, proactive, and solutions-driven, • High attention to detail with a hands on approach Why This Role? • Work on one of London’s most iconic estates, • Be part of a "best-in-class" mixed-use environment, • Join a collaborative, high-performing team, • Gain exposure to a flagship portfolio with strong career progression, • Clear pathway into more strategic, client facing leadership roles, • Opportunity to elevate your personal brand & earning capabilities If you’re looking to step into a flagship Central London portfolio and elevate your career within a market leading environment, we’d love to hear from you. Apply now or message me directly for a confidential conversation.

Associate Director / Director – Client Side (London Estate) Location: Central London Working Pattern: Hybrid Package: Competitive salary + corporate benefits + enhanced pension Madison Berkeley has once again been instructed by a long standing London estate with a strong destination appeal. Known for prioritising community, lifestyle, and a highly diverse tenant mix, the estate continues to revitalise the area through landmark leasing deals and increased footfall. This is a rare client side, in-house opportunity for an experienced property professional seeking a long-term role with the scope to shape and enhance the performance of a significant mixed-use estate. The Role: Senior Management Surveyor As Senior Management Surveyor, you will join a lean commercial and residential team responsible for managing a high value mixed-use portfolio, including office, retail, and F&B assets. You will take ownership of the day to- ay estate management, ensuring operational excellence, executing asset performance strategies, and delivering a high standard of customer service, while overseeing the wider property management and facilities management functions. The portfolio comprises approximately 70% commercial and 30% residential assets, with a value of circa £400m and an annual rent roll of £20m. Key Responsibilities • Team management, including oversight of property management and facilities functions., • Ownership of day to day property management across the estate., • Drive operational performance and contribute to wider placemaking initiatives., • Support and oversee development and refurbishment projects., • Manage full service charge processes, including budgeting, monitoring expenditure, and ensuring lease compliance., • Conduct regular site visits, building strong relationships with tenants and occupiers, • Ensure compliance with health & safety regulations, statutory requirements, and ESG standards. Essential Requirements & Qualifications • MRICS Qualified, • Strong financial acumen with extensive experience managing budgets, and capex spend., • In-depth knowledge of commercial & residential legislation., • Demonstrated team leadership skills and ability to mentor larger teams., • Strong organisational skills, AI & Tech capabilities, and ability to interact with a broad customer base. To apply or learn more, please contact Jack Brooke directly. E:

Sytner Jaguar Land Rover South West London are looking for confident, highly motivated, enthusiastic and experienced Workshop Controller to support the Service Department in running an efficient and driven workshop.\n \nOur ambition is to provide our customers with an easy and enjoyable experience every time. We achieve this through having highly skilled people supported by industry leading training and development.\n \nAs part of Sytner Group, we are a company that is committed to developing your long-term career within our business. As an experienced Workshop Controller, you will need to be skilled in all aspects of running a high-volume prestige workshop dealing with our retail customers, and also JLR Breakdowns.\n \nPreference will be given to candidates currently operating in a similar role. You must be able to demonstrate an ability to ensure repairs are 'Fixed First Visit' in an environment that demands quality workmanship and commitment to delivering outstanding customer service. You must possess the drive to succeed, excellent communication skills, the ability to manage and a passion with enthusiasm to work with this prestigious brand.\n \nWe demand the highest of standards from our Team, and in return you can expect a good working environment, and a remuneration package designed to reward outstanding performance.\n\nWhy Sytner?\n\nSytner Group are delighted to provide an industry-leading benefits package.\n\nWe are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.\n\nEnhanced Holiday Entitlement – 33 days inc. bank holidays\n\nIndustry-leading Maternity, Paternity and Adoption Pay\n\nCareer Development\n\nRecognition of Long Service every 5 years\n\nDiscounted Car Schemes\n\nHigh Street Discounts\n\nDiscounted Gym memberships\n\nCycle to work scheme\n\nOne day a year paid voluntary / community work\n\nAt Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.\n\nAs part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

Role: AI Product Manager (Retail) Contract: £650 per day (Outside IR35) Overview A retail business is seeking an AI Product Manager to lead the development and optimisation of conversational AI products that enhance customer experience and operational efficiency. The role sits at the intersection of product, engineering, and AI, requiring someone who can manage stakeholders and improve AI system performance in production. The successful candidate will help design, evaluate, and scale AI solutions that deliver measurable value while remaining efficient and reliable. Key Responsibilities • Own the product direction for conversational AI use cases across customer and internal retail applications, • Work with stakeholders across e-commerce, stores, and customer service to define priorities and outcomes, • Translate business needs into clear product and technical requirements, • Improve AI system performance (latency, accuracy, cost efficiency), • Partner with engineering to refine architectures (e.g. retrieval pipelines, prompt design), • Define KPIs and implement evaluation frameworks, • Manage backlog and ensure effective, scalable delivery Required Experience • Experience as a Product Manager in AI, machine learning, or data products, • Hands-on experience with conversational AI (e.g. chatbots, LLMs, search), • Proven track record improving AI systems in production, • Understanding of modern AI architectures (e.g. RAG, embeddings, vector search), • Ability to work effectively with technical and non-technical stakeholders Profile • Comfortable in fast-paced, customer-focused retail environments, • Strong communicator and stakeholder manager, • Pragmatic, outcome-focused, and hands-on Nice to Have • Experience in retail or e-commerce, • Familiarity with tools such as OpenAI, Azure OpenAI, LangChain, and vector databases, • Experience supporting customer-facing AI solutions

Working for a very high-growth, industry-leading digital business, the Senior Service Designer will lead end-to-end service design across digital journeys, contact centres and operational processes within a complex model involving millions of customers and thousands of partners. The Senior Service Designer will be responsible for: • Identifying pain points across app, service and operations, • Designing and implementing measurable improvements, • Leading cross-functional initiatives from discovery to delivery, • Blending automation, AI and human support into seamless journeys, • Clearly defining and tracking impact (CX, operational, commercial) The Senior Service Designer will have: • Proven experience leading complex service design projects independently, • Strong systems thinking across digital and operational ecosystems, • Ability to demonstrate tangible impact in previous roles — what changed and how it was measured, • Confidence influencing and leading teams through change, • Comfort operating at pace in a scaling environment, • Experience with or curiosity about AI and automation, • Candidates could come from roles like Customer Experience Designer or CX Designer and a variety of industries including ecommerce, retail, travel, finance, marketplace, insurance, government, etc. This is a great opportunity for a talented Senior Service Designer to help build, scale and deliver real impact at a huge brand, loved by their customers. Senior Service Designer £75k + bonus + benefits London / hybrid

Member Experience Manager £34,000 – £36,000 + benefits London | Full-time | 15‑month FTC (Maternity Cover) Are you a natural people‑leader who loves creating spaces where others feel genuinely welcomed, supported and looked after? This is a brilliant opportunity to step into a design‑led, community‑focused workspace environment where experience really matters. As Member Experience Manager, you’ll lead a front‑of‑house team to deliver a seamless, high‑quality experience for members and guests alike. You’ll set the tone for the space - warm, professional and calm - ensuring everything runs smoothly day to day while building a strong, engaged team culture. This is a 15‑month fixed‑term contract, covering maternity leave, and ideal for someone who enjoys ownership, variety and leading from the front. What you’ll be doing • Leading, motivating and developing a high‑performing front‑of‑house team, • Overseeing daily operations across reception, meeting rooms and shared spaces, • Acting as the main point of contact in the absence of the General Manager, • Managing stock levels, amenities and supplier relationships, • Supporting recruitment, onboarding and ongoing team development, • Handling member feedback with care, confidence and thoughtful resolution Why this role? This role is a great fit for someone looking to move from a fast‑paced, customer‑facing environment (hospitality, retail, coworking or similar) into a more structured, office‑based setting without losing the people‑first element. You’ll benefit from: • Monday–Friday working hours (no evenings or weekends), • A beautifully designed workspace with a strong focus on wellbeing, • A collaborative, inclusive culture that values initiative and ideas, • A leadership role with real autonomy and day‑to‑day variety What we’re looking for • Experience managing or supervising a customer‑facing team, • A background in hospitality, retail, coworking or a service‑led environment, • Strong communication skills and a calm, organised approach, • A proactive, solutions‑focused mindset, • A genuine passion for creating positive experiences for others

Senior Demand Planner (E-commerce) Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Core Health & Protection: Axa Health, • Metlife Group Assurance, • Wellbeing & Lifestyle: GYM, • Perks & Extras: AON Discounts and Recognition Portal, • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate The Demand Planner – E-commerce Business will be responsible for shaping accurate demand forecasts, inventory planning, and product flow across POP MART’s European e-commerce channels. Reporting to the E-commerce Manager, this role ensures product availability, minimises stockouts, and optimises inventory levels to drive sustainable growth in online sales. The successful candidate will bring solid experience in demand planning and supply chain, with the ability to translate sales trends, promotional calendars, and market insights into actionable forecasts. This is a key role interfacing across merchandising, logistics, and marketing to ensure alignment between product availability and commercial priorities. Responsibilities • Develop and maintain demand forecasts for e-commerce channels across Europe, incorporating market trends, seasonality, and promotional impacts, • Lead inventory planning to maintain optimal stock levels, balancing availability and working capital efficiency, • Analyse sales performance and provide recommendations to adjust forecasts in line with business dynamics, • Partner with logistics and warehouses to ensure timely replenishment and efficient order fulfilment, • Align forecasts with marketing and merchandising teams to support campaigns, new launches, and online promotions, • Produce regular reports and insights on demand planning accuracy, stock health, and replenishment performance, • Troubleshoot inventory allocation and fulfilment issues, proposing practical solutions to prevent service disruption, • Contribute to process improvements and the adoption of planning tools or systems to strengthen forecasting accuracy Required Qualifications • Bachelor’s degree or above in Business, Supply Chain, or STEM fields, • 3 to 6 years of experience in demand planning, supply chain, or e-commerce operations, • Strong analytical skills with advanced proficiency in Excel (pivot tables, modelling, scenario analysis), • Solid communication skills in English, both written and verbal, • Proven ability to manage multiple priorities and work under pressure, • Strong organisational skills and attention to detail, • Self-motivated, with the ability to work independently while collaborating effectively across functions Desirable but Not Essential • Experience in the toy industry or pop culture retail sector, • Familiarity with the UK and European retail landscapes, • Understanding of designer toy and collectible trends, particularly in the art toy market, • Experience in ERP systems, demand planning, or forecasting software If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Engineering Services Manager £70-80,000 Salary Facilities Management (Client-Side) Central London – SW11 Annual Bonus Private Healthcare Pension Scheme An industry leader within Property & Real Estate, operating across both commercial and residential sectors in both the UK and globally, have a requirement for an Engineering Services Manager to be based at one of their client accounts in the West London area. With the organisation managing a number of high profile commercial buildings across London & the UK, this position will be based at a prestigious mixed-use development in South West London area, comprising commercial office space, retail, R&D labs as well as a residential element. Reporting into Head of Technical services as well as working alongside the larger Property team, the role will help act as the conduit between senior stakeholders, tenants and the various FM service partners to deliver a best-in-class experience across the estate. Guideline base salary for this position is circa £70-80,000 depending on experience, with package comprising discretionary annual bonus, healthcare and pension scheme. Candidates will be fully qualified in either electrical or mechanical engineering, ideally having served a full apprenticeship, and with at least five years of managing Mechanical, Electrical and HVAC services within similar commercial environments as a contract or technical / engineering manager. This could be either for a similar managing agent, or on the FM service provider side. Along with core engineering qualifications, additional training such as IOSH, NEBOSH, ILM, or engineering body membership will be useful. Particular working experience will include the following: · Compliance with all current legislation and recommended standards. Verify contractors risk assessments are up to date and appropriate to building and maintenance tasks. Ensure all written scheme is up to date. Ensure contractors emergency lighting log records up to date. Management of water treatment regime ensuring that water treatment manuals are up to date. Manage status of lift inspections and report via lift minutes. Ensure that all statutory inspections are carried out by the due date and manage/monitor progress of actions via external reports spreadsheet attached to appropriate minutes. · Provide day-to-day technical and operational support to building managers and occupiers. · Management of the permit to work system and check method statements where appropriate. Liaise with building management and occupiers regarding operational and technical matters such as plant shutdowns and work impacting on occupiers operation. · Review occupier license applications. Review and comment on drawings, specification and reports submitted by the occupiers and advise the landlord accordingly of any impact on base build operations or any technical or lease concerns. Liaise with tenant consultants on any technical or operational revisions. Monitor tenant fit-out work and liaise as necessary to ensure that work complies with the approved license for alteration. Carry out random inspection of fit-out works and report, liaise on findings as necessary. · Undertake regular audits of maintenance programme. Review call out sheets and investigate as necessary. Review concept ppm sheets / reports and investigate as necessary. Carry out random inspections of ppm / reactive works completed and in progress. · Preparation and management of engineering service charge budgets, to include procurement as per company policies. Budget control, preparation of relevant specification, raising orders/instructions/ contracts and verifying (processing) invoices. To develop, implement and manage environmental and energy conservation programmes, (working with others where necessary) ensuring optimum usage of energy. To advise on potential problems, improvements and possible savings. Analyse monitoring & targeting reports and investigate and action as necessary. Arrange independent energy audits as necessary and action recommendations as necessary. · Analysis and management of all engineering data/reports, ensuring that appropriate action/follow up is achieved. Identify & agree specialist consultant roles and review consultants brief on a regular basis. Manage other audit reports. Review actions/progress and monitor monthly via external reports spreadsheet attached to m & e minutes. · Implementation, management, and development of the concept planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date. Develop and maintain the base building asset register. Review and develop site-specific maintenance tasks. Ensure drawing and O & M’s are updated to reflect any changes carried out to the installed systems. Develop, implement, and maintain site-specific plant replacement programme. In conjunction with budgetary control. (plant life cycle asset management). · To ensure that the production of engineering service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines. Prepare contract documentation to include: - tender documents, agreements and specifications. Manage tendering procedures. Analyse tenders. Undertake post tender interviews. Produce client contract placing report. Manage contractor closely during mobilization period and through to completion. · To ensure that the senior technical services manager, estate director and building management team are regularly appraised of any new developments or issues of a problematic nature. Report on any emergency incident that occurs. Report on any concerns relating to plant operation. Report on any tenant relationship related issue. Report any issue that could or will involve the HSE or EHO. · To ensure new buildings and areas of public realm are handed over in accordance with company guidelines and that all manuals are in place as soon as is reasonably practicable. · Set up new utility contracts for handed over buildings and public realm as required. · Conduct monthly utility recharges via billing platform. · Report on energy usage as per reporting requirements. · To ensure that the property's electronic security systems are fully operational and maintained as per the manufacturer's guidance and current best practice. Report on any concerns relating to plant operation. Liaise with the systems department as required, regarding contract specifications, maintenance regimes, auditing, equipment upgrades, documenting changes etc. Ensure maintenance contracts are in place. · To ensure the requisite engineering standards executed in the management of buildings are commensurate with those standards promoted by the board and detailed in the operations manuals. · Ensure adherence to companys pathway to net zero carbon. This is a fantastic opportunity to work for a leader within commercial property & real estate, as well as being based outside of Central London - the location of the role is ideal for those perhaps based in South London & Surrey area who seek something closer to home. On a vibrant and varied estate, you will experience more than purely commercial office maintenance and across a large campus, offering the chance for personal development and furthering your experience within the built environment. The organisation have a number of very high-profile buildings under management across London and the UK as a whole, with freedom of movement internally - as such there are always opportunities to grow and develop, either on the building you join or through promotions to other existing or new client accounts. An opportunity not to be missed for a technically minded and customer focused engineering manager keen to further their career within the commercial built environment.

Are you a driven and experienced Buyer with a passion for beauty and fragrance, looking for an opportunity to truly shape a market-leading Fragrance offering? If so, this could be the perfect role for you. We offer hybrid working between your home and our offices on Wigmore Street, Central London, providing a collaborative and innovative working space. When you join Fenwick, you’ll receive: • 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year., • Your birthday off as an additional day annual leave – this can be taken any day within your birth month., • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • WeCare -24/7 GP, wellbeing advice & support service., • Hybrid Working (Typically every Thursday and Friday working from home). About the Role We’re looking for an experienced Buyer to lead the strategy and execution of Fenwick’s Fragrance category across all stores and online. This role is central to driving sales, profitability and market share, delivering a curated assortment of established and emerging fragrance brands that reflects the Fenwick brand while meeting the needs of our customers. You’ll own the end-to-end buying process, from range planning and supplier negotiations through to trading, product launches and seasonal strategies. With a strong commercial eye, you’ll identify emerging fragrance trends, source new and distinctive brands, optimise margins and stock performance, and build trusted, long-term partnerships with key suppliers. Using a combination of data-led insight and market intuition, you’ll analyse performance and identify opportunities for growth across the fragrance category. Working closely with Retail, Digital, Marketing and support teams, you’ll help shape a customer-first fragrance offer that inspires customers and drives engagement both in-store and online. This role suits a buyer with fragrance or beauty experience, strong influencing skills and a passion for brand storytelling and delivering exceptional customer experiences. What we are looking for in a candidate... • 3+ years’ experience in Fragrance or Beauty Buying, • A sharp eye for product and emerging fragrance trends, • Proven commercial acumen and negotiation expertise, • Strong supplier relationships and the confidence to influence at all levels, • A data-driven yet intuitive approach to decision-making, • Experience in developing product strategies and building business cases, • The ability to thrive in a fast-paced, collaborative environment, • A passion for innovation, brand storytelling and customer experience About Fenwick Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

ABOUT US: ABBA Voyage is a concert like no other, blending cutting-edge technology, spectacular lighting and some of the most beloved songs ever written. Since the custom-built arena opened in May 2022, the show has been astounding and delighting thousands of visitors from across the world. But as we continue to build on the success of the London show and with rapidly expanding growth plans, the journey is only getting started. We are looking for talented and passionate individuals to join our already world-class team. This is a rare opportunity to be part of something truly iconic and really make your mark. If you’d like to take your career to the next level, we’d love to hear from you! See what audiences have been saying about the show here! ROLE OVERVIEW: This role forms part of the leadership team within the Visitor Operations department. The post holder will take the lead on all aspects of our industry leading customer service ethos which is delivered through the Customer Experience Managers and Visitor Services Team Leaders. The post holder will have a passion for audiences alongside experience in the field of customer service based in a theatre, music venue, leisure environment or similar. The ABBA Arena welcomes 3,000 customers per show and this role will work with the Head of Visitor Operations to ensure that they are kept safe throughout their visit but as importantly have an opening night experience every visit. The post holder will, alongside the Head of Visitor Operations, role model the ABBA Voyage values and goals. They will also cultivate through training and coaching, other teams’ understanding of the organisational approach to customer service and crisis management. Working alongside the Security Operations Manager they will ensure all special visits and visitors are welcomed in accordance with their needs. KEY ROLES AND RESPONSIBILITIES: Please note that these points are only an outline of your main role and responsibilities and that there will be additional day to day duties expected of you to ensure the smooth and effective running of your department and the show. • This role requires an eye for detail and strong ability to lead teams to always deliver industry leading customer service. Ensuring that we develop and deliver improvements in our customer service operation by being curious and inquisitive and encourage the same curiosity in your teams. Using post show survey data, online reviews and other information to maintain an understanding of visitor sentiment that will inform our customer service strategy. We will use this to build training requirements and goal setting., • This role will be part of the Silver Commander roster. This role becomes the Senior Manager on site and will take the lead during any emergency or serious customer incident. They also will understand the Premises licence to ensure complete adherence., • Act as the role model for our ABBA Voyage values ensuring that your teams do the same., • Identify, develop, and deliver training and coaching for your direct line reports, wider teams, and contractors., • Ensure all departmental risk assessments are up to date and fit for purpose and any incident reports are completed, reviewed, and documented in a satisfactory way., • Responsible for ensuring all Standard Operational Procedures, customer service plans and other guidelines are up to date, relevant and trained to., • Ensure all repeated tasks, such as uniform provision, rosters, signage refresh, daily & weekly reporting, and finance management is undertaken within the department. Also support other teams by delivering reports, information and statistics as needed., • Take the lead on delivering a roster and roster pattern for all levels of the Visitor Operations team that supports the needs of the business and team members., • Work in partnership with the People team to upskill line managers to confidently deal with employment relationship issues or disciplinary matters., • Have or develop an understanding of rostering software (Employment Hero) and Incident Management logging (currently Mobaro Park). Leading teams to deliver best practice in these systems., • Where our visitors raise a comment or complaint post show, work alongside our Box Office team to ensure a suitable investigation and response. There should be a program of regular reviews of our responses to ensure that they are timely, accurate and ensure where possible there is a positive outcome., • Confident with conflict resolution and support teams to ensure our customers feel heard and where needed have their complaints resolved. Working alongside the Security Operations Manager review all customer complaints, ejections, and incidents to ensure a feedback loop of improvement is maintained for everyone in the team., • Lead the team in all aspects of Accessibility. Working with other departments, such as Box Office to help shape our Accessibility offers, define any training needs and ensure that our venue becomes industry leading in this field., • Ensure that you and the wider team benchmark with other venues to ensure ABBA Voyage customer service and team leadership is the best in sector and where suitable share this knowledge. The ABBA arena should be the industry leader when others talk about customer service., • The post holder should expect the demands on this role to grow with new requirements from legislation changes and changes to operations, as such the post holder should be flexible in their approach to work and be able to manage change. ABOUT YOU: • An engaging, experienced and confident leader with the drive, enthusiasm, and knowledge to contribute effectively to the ongoing delivery of our Customer Service strategy, continually striving to deliver industry leading customer service every day., • Have a passion for training, mentoring, and developing teams, valuing our differences, and celebrating our achievements together., • You will have extensive experience with Excel and other office products as well as an aptitude to learning computer-based systems., • You will have a great project management approach to on-going work, ensuring the task lists are maintained for the department and ensure continued delivery of projects., • You will be a fantastic communicator, inspiring your direct reports and the wider front facing teams to deliver industry leading customer service at every performance. Ensuring that every customer has an opening night experience., • You have a confident, outgoing, personable approach and thrive on working in a busy high-profile environment., • Knowledge and experience of best practice when working with anyone with access or additional requirements, with the confidence to embed Equity, Diversity, and Inclusion at the heart of all we do., • You will be skilled in connecting with people at all levels of the organisation and with a wide range of audiences, you will have a collaborative approach, adept at influencing and managing stakeholder relationships and have the confidence to resolve any staff or customer service issues within agreed parameters., • Experienced in emergency management, confident in your decision making and able to lead and coach on this subject., • A strong understanding of health and safety in public-facing environments, experience of working with local authorities or safety groups would be beneficial, • Take a proactive solution focused approach to problem-solving. WHAT’S IN IT FOR YOU: • The opportunity to be part of a revolutionary concert, • Competitive salary and bonus scheme, • 6% matching pension contributions, • 10 complimentary tickets to the show every year and discounted tickets and Oceanbird Lounge access, • Health Care Cash Plan, EAP, and retail discounts HOW TO APPLY: Please send an up-to-date CV and a short cover letter to DIVERSITY AND INCLUSION STATEMENT Here at ABBA Voyage, we strive to be a business where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented. ABBA Voyage welcomes applications from all sections of society. We are committed to equal employment opportunities regardless of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. If you have a disability or additional needs that require accommodation, please do not hesitate to let us know at the point of application. BE YOUR BEST STATEMENT We want everyone to make the most of the opportunity to shine and showcase their talents, so we are happy to make adjustments in the recruitment process so you can be your best! Please don’t hesitate in discussing any specific requirements with us, or if you would feel more comfortable, you can email us confidentially at to let us know how we can support you.

Power BI Engineer London Up to £55,000 This is an opportunity to play a key role in a growing data and analytics function, designing high‑impact reporting solutions that shape how the business makes decisions. If you enjoy building elegant dashboards, creating robust semantic models, and working closely with stakeholders to turn data into insight, this role provides both ownership and strong career development. The Company They are an established organisation investing in modern data capabilities to improve reporting, analytics and business performance. Their data and analytics team partners closely with commercial and operational functions, enabling better visibility into sales, inventory and customer behaviour. With a growing data estate and a clear focus on insight adoption, they are strengthening their reporting foundations and looking for someone who can elevate their Power BI environment. The Role • Design, develop and maintain Power BI dashboards, datasets and reporting solutions that meet business requirements., • Translate stakeholder needs into actionable visual analytics that highlight trends and performance drivers., • Build and manage semantic models, including measures, KPIs and optimised relationships., • Write clear and efficient DAX to support calculations and time‑intelligence logic., • Work with data engineers to source, shape and transform data using Power Query and SQL., • Connect to a range of data sources such as SQL databases, Azure services, Excel and APIs., • Apply governance best practices, including row‑level security, workspace management and performance optimisation., • Communicate insights clearly to non‑technical teams and support the adoption of reporting outputs. Your Skills and Experience • Strong commercial experience developing dashboards and datasets in Power BI Desktop and Service., • Confident writing DAX and applying semantic modelling principles., • Strong SQL capability and experience working with structured data., • Skilled in Power Query for transformation and shaping., • Able to collaborate effectively with technical and non‑technical stakeholders., • Clear communicator who can present insights in an accessible way., • Awareness of the wider Microsoft data ecosystem, including tools such as Microsoft Fabric, is beneficial., • Experience within a retail environment is advantageous but not essential.

Job title: Client Experience Manager Location: Sloane Street Salary: up to £60,000 basic + up to £7,000 bonus An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams. Key Responsibilities: • Lead and inspire the hosting and service support teams to ensure every client enjoys a seamless, warm, and memorable experience., • Oversee client flow, waiting time management, and service excellence across all touchpoints., • Collaborate with store and experience teams to enhance the customer journey and introduce bespoke experiences for VIP clients., • Support sales and management teams in building long-term client loyalty and preparing event or animation guest lists., • Foster an engaging and supportive team culture through effective onboarding, wellbeing initiatives, and continuous feedback., • Partner with HR and management on staff engagement, training, and wellbeing programs. Profile: • Minimum 3 years’ management experience in a luxury fast-paced environment., • Strong leadership and customer service expertise with excellent communication skills., • Organised, proactive, and detail-oriented, able to work independently and under pressure., • Confident using Microsoft Office and CRM systems. A fantastic opportunity for a people-focused leader passionate about creating exceptional experiences for both clients and teams. 360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets. Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!

At AXPE Consulting, we are driving high-impact IT transformation projects across international environments. As part of a strategic engagement within a global retail integration programme, we are looking for an AESOP RUN Integration Consultant to lead the capture, structuring, and transfer of critical IT operational knowledge. This role is essential to ensure business continuity by preventing the loss of undocumented expertise and enabling a new support team to operate effectively from day one 🚀 What will you be doing? You will operate at the intersection of IT Service Delivery, Business Analysis, and Knowledge Management, working within a complex international retail environment. Your main responsibilities will include: Knowledge Discovery & Assessment • Conduct structured discovery sessions with the outgoing IT support team, • Map applications, integrations, vendors, and operational processes You will document key applications within the retail ecosystem, including: • POS systems (Cegid), • Clienteling applications, • Workforce management tools, • Functional and technical ownership, • Vendor relationships, • Known issues and workarounds, • Design and structure Knowledge Base Articles (KBAs), • Document troubleshooting guides, support processes, and escalation matrices, • Build a clear overview of the IT retail landscape across multiple countries, • Document store estate, operational models, and support flows, • Identify internal and external stakeholders across IT and business teams, • Define roles, responsibilities, and interaction models, • Understand a multi-country retail environment (stores, users, systems), • Capture variations in systems, processes, and configurations, • Support the transition to a new support team, • Deliver structured knowledge transfer sessions, • Travel for final handover (approx. 2 weeks, expenses covered) What are we looking for in you? We are looking for a professional with strong experience in IT environments, documentation, and service operations, capable of working autonomously in complex and ambiguous contexts. Core requirements • Experience in Business Analysis (discovery, requirements gathering, documentation), • Solid background in IT Service Delivery / ITSM, • Strong experience creating structured documentation in complex environments, • Ability to manage a time-bound project independently, • Knowledge of IT support operations, incident management, and service transition, • Experience working with tools such as ServiceNow and Confluence, • Understanding of application landscapes, vendors, and integrations Soft skills • Strong stakeholder management and communication skills, • Ability to extract and structure tacit knowledge, • High adaptability and resilience in ambiguous environments What do we value? • Experience in Retail IT environments (POS, clienteling, workforce tools), • Experience in integration or transformation programmes, • Familiarity with multi-country operations, • French language skills (nice to have) What do we offer? 📈 Participation in a high-impact international project 🌍 Exposure to complex retail IT environments across multiple countries 🚀 A key role ensuring operational continuity in a strategic programme 🧠 Autonomy and ownership in a critical delivery phase ✈️ International collaboration and travel opportunities 💻 Hybrid working model Why join AXPE? At AXPE Consulting, we focus on delivering real impact in complex environments, combining technical expertise with business understanding. Joining this project means playing a critical role in a time-sensitive, high-value engagement, where your work will directly enable a seamless transition and long-term operational success.

Mode Search is supporting a globally renowned luxury house in the search for an Executive Assistant. The Executive Assistant will report directly to the Retail Director and work closely with the wider leadership team, including Directors and Store Managers, as well as key head office contacts. The role is instrumental in ensuring the smooth, efficient and professional running of the Maison, acting as a central coordination point for internal and external stakeholders. The Role • Provide high-level administrative and organisational support, • Manage complex and ever-changing diaries, demonstrating strong forward planning and prioritisation, • Coordinate and reschedule appointments across multiple stakeholders and time zones, • Prepare meetings including briefing documents, presentations, room bookings, hospitality and materials, • Organise domestic and international travel, detailed itineraries and expense processing, • Enter expense commitment requests, check and pre-validate invoices where required, • Draft correspondence and manage sensitive information with absolute discretion, • Support the preparation of presentations and key business documentation, • Occasionally attend meetings to capture actions and ensure clear communication follow-up, • Provide ad hoc administrative support to other Directors within the Maison, • Coordinate leadership visits, seminars, celebrations and internal events, • Support the organisation of buying trips and cross-functional travel coordination, • Contribute to internal communications and initiatives that foster team engagement and togetherness, • Act as a liaison between the Maison, head office and external partners to ensure seamless information flow, • Uphold the highest standards of professionalism in all interactions Requirements • Proven experience as an Executive Assistant or Personal Assistant within a fast-paced, high-demand environment, • Demonstrated experience supporting senior leadership, • Exceptional organisational skills with strong attention to detail, • Ability to anticipate needs, manage competing priorities and remain proactive, • High level of discretion, confidentiality and integrity, • Strong interpersonal and communication skills with the ability to adapt to different stakeholders, • Calm and agile approach when managing unforeseen changes or challenges, • Autonomous and solutions-oriented mindset, • Strong customer-service orientation and collaborative approach, • Advanced proficiency in Microsoft Office (Excel, PowerPoint and Word), • Structured, positive and team-focused attitude, • Commercial awareness and a growth mindset, • Ability to thrive in an operationally complex, high-expectation environment Please note that due to the high volume of applications we are currently receiving, we are unfortunately unable to provide individual feedback to every candidate at this stage of the process. If your application is successful, you will be contacted by us in due course. You may also submit your CV directly to should you wish to apply.

Senior Quantity Surveyor – Commercial & Retail Refurbishment & Upgrades\n\n * Salary - £90k to £95k\n\n * 1.5% Project Performance Bonus\n\n * Following 12 months of continuous employment, you are entitled to become a beneficiary of the Employee-Owned Trust (EOT) scheme.\n\n * Private Healthcare.\n\n * Private Dental Insurance.\n\n * Life Insurance.\n\n * Pension Scheme.\n\n * Length of Service reward scheme.\n\n * Tradepoint discount scheme.\n\n * Private Financial Advice.\n\nThe Company\n\nThe client is a well-established turnkey Principal Contractor with a turnover of c£80m. This has been achieved by working collaboratively with our clients to understand their needs and become an extension of their business,’ expanding service offerings and geography to meet the expectations required\n\nThe Senior Quantity Surveyor Role\n\nThey are currently looking to recruit a Senior Quantity Surveyor to join their Commercial Team in London, Canary Wharf. The Projects they will be involved in are Commercial, Data Centre & Retail Refurbishment & Upgrades, working on JCT Contracts.\n\nThe role will require close collaboration with numerous stakeholders throughout the project lifecycle, including but not limited to the following: designers both internal and external, architects, estimating department, key account leads, project operational teams both in house and client side, sub-contractors, manufacturers and specialist suppliers, client agents, commissioning teams and high-profile customers.\n\nThe candidate will be a key contributor from conception, through the design stages, managing all commercial aspects relating to delivery and ensuring that each project is successfully handed over and closed out in a professional manner to the highest of standards\n\nThe Successful Senior Quantity Surveyor Role\n\n * Experience managing multi-million-pound projects from conception to final account agreement.\n\n * Strong understanding of M&E installations.\n\n * Good knowledge of standard form contracts (particularly JCT).\n\n * Experience drafting and submitting contractual documentation (Notice of Delay, EoT).\n\n * Knowledge of RIBA stages and requirements.\n\n * Professional demeanour, client facing and with a keen focus on customer care in all instances.\n\n * Ability to remain calm and solve problems under pressure.\n\n * Excellent attention to detail.\n\n * Confident, effective communicator.\n\n * Able to make sound decisions while assessing potential impacts to multiple entities both up and downstream.\n\n * Ability to prioritise tasks when working to strict deadlines across multiple projects.\n\n * Strong negotiation skills.\n\n * A UK Driving Licence.\n\n * Eligibility to work in the UK

For our store in London we are looking for a Client Advisor. Job Description To provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand. Key Responsibilities: • Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage, • Assist customers accordingly with Etro selling ceremony, • Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products, • Ensure the achievement of the Store goals, enhancing and developing the business, • Build and strengthen relationships with customers by developing CRM strategies, • Establish good group dynamics, through efficient communication, • Contribute to manage the visual display of the products in accordance with Etro visual guidelines, • Help ensuring the products replenishment and physical inventory of merchandise, • Follow Company grooming, accordingly with Etro standards and policies Profile Key Requirements • Deep passion for fashion and luxury, • Experience in a similar role within fashion retail companies, • Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude, • Ability to adapt to different customers, • Team-playing aptitude, • Strong communication skills, • Ability to work in a dynamic environment, • Fluent in English

We’re looking for an experienced and commercially minded Head of Logistics to lead and optimise end-to-end supply chain operations for a leading multi channel retail business. This is a senior leadership role, responsible for ensuring products move efficiently from supplier to customer, while driving cost control, service excellence, and continuous improvement. You’ll oversee third-party warehousing, manage international freight operations, own ecommerce carrier performance, enhance customer delivery experiences, and develop a high-performing logistics team. Key Responsibilities 3PL & Partner Management • Lead and manage relationships with 3PL providers, ensuring performance against SLAs and KPIs, • Negotiate contracts, monitor costs, and drive service improvements, • Oversee inbound and outbound freight forwarding across global routes, • Optimise shipping modes, routes, and costs while maintaining delivery timelines, • Own relationships with last-mile and parcel carriers, ensuring strong performance across delivery speed, cost, and reliability, • Negotiate carrier contracts and rate cards to support growth and margin improvement, • Monitor carrier KPIs (on-time delivery, failed delivery rates, claims, etc.) and drive continuous improvement, • Develop and optimise carrier mix and routing strategies across regions, • Own the end-to-end delivery experience, ensuring high levels of customer satisfaction, • Work cross-functionally with customer service teams to resolve delivery issues, • Identify and implement process improvements across warehousing, transport, and fulfilment, • Use data and analytics to drive operational efficiencies and cost savings, • Build, lead, and develop a high-performing logistics team, • Foster a culture of accountability, continuous improvement, and collaboration, • Set clear goals, monitor performance, and support professional development Applicants should have: • Proven experience in a senior logistics or supply chain leadership role within retail or e-commerce environment, • Strong experience managing 3PL providers, ecommerce carriers, and freight forwarding operations, • Deep understanding of end-to-end supply chain and distribution networks, • Track record of driving operational improvements and cost efficiencies, • Excellent leadership and stakeholder management skills

About CACI From our headquarters in London, we’re busy empowering organisations to make bold, strategic moves with the power of data and technology. Founded in 1975, our operations take place from multiple offices across the UK, Europe and India with over 1600 full-time employees and an annual turnover of £179m. Our expertise spans industries, from retail and education to public sector and transport – delivering intelligent solutions that drive progress and create measurable impact. Whether it’s business intelligence, customer marketing, cloud infrastructure, cybersecurity, critical national infrastructure or data management, our approach is never one-size-fits-all. We don’t just deliver solutions; we build for the tomorrow’s world, all while fostering a culture that allows employees to be their authentic selves and succeed in their careers. About Network Services CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a wide variety of opportunities to work within challenging and exciting environments with our major clients in Global Media, Banking, Government, Telecoms & Utilities. The role Responsible for the design, development, implementation, and troubleshooting of audio and video systems and infrastructure, focusing on both legacy and cloud-based solutions Key responsibilities • Install, test, analyse, troubleshoot and modify new Audio & Video processing equipment/solutions to achieve maximum performance and availability., • Provide technical knowledge to the development and deployment of Audio & Video processing service infrastructure, driving improved technical and service performance., • Design and drive processes to facilitate smooth and seamless deployment of new Audio & Video processing services., • Design, develop, and implement Audio & Video processing systems and solutions for broadcast and satellite communications, ensuring compliance with industry standards and regulatory requirements., • Supervise the delivery of 3rd party suppliers and contractors to ensure that delivery specifications and standards meet our customers requirements., • Standardise equipment to minimise disruption and achieve straightforward integration with existing networks/infrastructure., • Document Audio & Video processing build procedures and contribute to the continuous improvement of policies, processes and procedures., • Apply standard procedures to solve problems and identify appropriate resolution., • Adopt the role of Design Authority (DA) in area of Audio & Video processing expertise to ensure the delivery of the end to end customer solution and for less complex projects Lead Design Authority (LDA)., • Bring a commercial perspective to the operation, with a particular focus on cash management, cash preservation and optimising returns on investments made in assets and tools., • Contribute to accurate forecasting and capacity management for broadcast., • Work closely with cross-functional teams, including product development, network engineering, and field operations, to support the deployment and optimisation of Audio & Video processing technologies., • Stay updated with the latest advancements in Audio & Video processing technologies and industry trends., • Drive collaboration, innovation and continuous improvement within Audio & Video processing engineering., • Provide technical leadership within the team, sharing knowledge and skills and providing mentoring support to engineers and technicians., • Act as an escalation point for troubleshooting from junior engineers., • Support integration projects for legacy systems and cloud-based solutions Core skills, knowledge and experience required • Audio and video processing - Understanding of audio and video processing principles, • Virtualisation & Cloud Computing – proficiency with virtualisation and cloud computing eg AWS, Azure, Google Cloud platforms., • Multiplexing - Proficiency in encoding and multiplexing technologies, • Diagnostic tools - Proficiency in diagnostic engineering tools and software, • Analytical and technical problem-solving skills to diagnose and resolve technical issues, • Communication skills - collaborate with cross-functional teams, present technical info and provide training or support, • Project management - ability to manage one or multiple projects or project tasks and meet deadlines Expected behaviours We have a structured performance management framework which measures continual attainment against key personal behaviours. We believe this is an important part of our success and culture. Joining as a team member we expect you to act as a role model and exemplar against these behaviours which are to be: • Proactive, • Adaptable, • Flexible, • A team player, • Reliable Flexibility The key to our success is our teamwork and collaboration. We take a hybrid approach – working remotely and coming into the office depending on the business demand and collaboration required as part of the delivery process. Equal opportunities CACI is proud to be an equal employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favorably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will: • Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on 020 7602 6000 to discuss individual requirements further).

Job Title: Chinese Speaking Deputy Store Manager\n Location: Tottenham\n Salary: Up to £35,000 per annum\n Role: Permanent – Full-Time\n\nAre you currently a Deputy Store Manager or Team Leader in food retail, catering or food service? Are you ready to take the next step in your career? We are looking for dynamic, energetic, and hands-on managers to lead thriving retail food store teams. This is an excellent opportunity to work with growing, people-focused businesses in vibrant environments.\n\nEssential: Candidates will not be considered for this role without a minimum of 2 years’ experience in store retail, food retail or restaurant management.\nLanguage Skills: Cantonese or Mandarin speaking essential.\n\nAbout the Role:\nAs a Deputy Store Manager, you will be at the forefront of delivering excellent customer service and driving your team to exceed targets and expectations. You will play a key role in mentoring and inspiring your team to provide top-tier service, maintain high standards, and contribute to business growth.\n\nKey Responsibilities:\n\nLead, mentor, and develop a diverse team of individuals, ensuring excellent performance from recruitment through to ongoing development\nFoster a culture of customer excellence by ensuring all staff are trained and knowledgeable about products and services\nDrive sales and service by managing staffing levels, stock availability, and customer satisfaction\nAssist the Store Manager in managing performance, setting team goals, and ensuring targets are met\nWork with the Store Manager to recruit and train colleagues to a high standard by sharing knowledge and skills\nMaintain high standards of the store’s presentation, ensuring it is the best in class\nBe a hands-on leader, taking responsibility for the daily operations of the store, and stepping in when necessary to support staff in key areasYou:\n\nFluent in Cantonese or Mandarin (essential)\nA natural leader with the ability to inspire, coach, and motivate a team\nProven experience in a fast-paced retail or food environment\nResults-driven with a strong work ethic and a passion for customer service\nA “can-do” attitude with a focus on achieving team and personal success\nArticulate and able to communicate effectively with team members and customers alikeIdeal Candidate:\n\nPrevious experience in a retail management position or similar fast-paced environment\nA passion for people development, customer service, and business performance\nAbility to thrive under pressure, manage multiple tasks, and ensure excellent delivery\nA strong communicator who leads by example and delivers results\nExperience in managing stock inventory, including ordering and replenishmentBenefits:\n\nCareer development and progression opportunities\nCompetitive salary, store discount and free on-site parking\nOngoing training and support to help you succeed in your role\nA dynamic and fast-paced work environment where you are encouraged to grow and achieve your potentialIf you are a passionate and driven Deputy Store Manager or Team Leader who thrives in a high-energy, customer-focused environment, APPLY NOW for immediate consideration!\nThis role is handled by McCarthy Recruitment, an award-winning multi-sector recruiter. We are committed to unlocking your full potential and finding your perfect role.\n \nStart your journey today. Apply now or find us online:\n\nWeb: McCarthy Recruitment\nLinkedIn: McCarthy Recruitment\nFacebook: McCarthyRecruitment\nInstagram: McCarthyrecruitment \nThe Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query

Better places, thriving communities. ROLE: Technical Supervisor HOURS: 40 hours per week LOCATION: Charlton Gate Business Park, London At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Technical Supervisor who will lead and support the delivery of all operations, installations, and maintenance activities across the estate, ensuring a safe, efficient, and high‑performing environment for all building users. The role spans two sites and leads a team of four engineers, supporting a luxury retail office site and a warehouse/office environment, maintaining a high‑standard, client‑focused service and ensuring practical, fast‑paced maintenance delivery with an emphasis on Health and Safety. Role Responsibilities: • Lead and support a team of 4 engineers across both site locations, ensuring balanced resource allocation and consistent service delivery., • Act as a working supervisor, carrying out maintenance tasks and providing cover when required, and participating in on‑call and weekend rotas in line with business needs., • Ensure all PPM, reactive and statutory tasks meet SLAs and compliance standards., • Serve as the electrically biased lead engineer and undertake AP duties., • Maintain strong relationships with Building & Estates teams, subcontractors, and client representatives., • Issue, manage, and audit all relevant permits and authorisations, ensuring planned works progress safely and in a timely manner., • Ensure all team documentation, reports, and compliance paperwork are completed accurately and on time., • Conduct audits, Toolbox Talks and safety briefings, as required., • Support delivery of contract KPIs and identify improvement opportunities., • Bring innovation to the contract to improve the current systems., • Support staff development and identify training needs., • Procure materials and equipment within operational budgets., • Promote energy‑efficiency initiatives across both locations., • Act as a role model for effective use of PDAs, asset management systems, and digital workflows., • Maintain statutory and non‑statutory logs (e.g., emergency lighting, FCUs, water regimes)., • Oversee water hygiene controls and logbook accuracy., • Ensure strict compliance with company and client safety systems and requirements., • Ensure accuracy, integrity, and quality of engineering and asset data within Mozaic (CAFM), informing maintenance planning and improving asset lifecycle management., • Manage subcontracted resources, ensuring aligned delivery standards and compliance., • Support colleagues and other departments to ensure smooth multi‑site operations., • Carry out all duties in accordance with company policies, procedures, and safety standards., • Undertake all training required for the role and ensure timely completion. Required Qualifications: Applicants must meet the below defined requirements for the role. • NVQ Level 3 in Electrical Installation or equivalent., • City & Guilds 2391 or equivalent certification in electrical testing and inspection., • 18th Edition IEE Wiring Regulations., • Competent to undertake Authorised Person duties for LV systems as required, and for different disciplines (or willingness to train to AP level)., • Excellent technical skills in mechanical and electrical systems and knowledge of general building repairs and maintenance., • Excellent communication skills and ability to culture and maintain client confidence., • Excellent customer service experience, preferably with an emphasis on dealing with customers and clients both face‑to‑face, through email and over the phone., • A professional attitude in all areas of the job role with the ability to challenge issues comprehensively and resolve them effectively., • Ability to work efficiently within a team as well as under own initiative in a demanding environment where accuracy is paramount., • Knowledge of Health & Safety and safe working practices, ideally IOSH or equivalent certified., • Strong understanding of working at height activities and physically capable of carrying out related tasks., • Enthusiastic, proactive, and hardworking, with a positive attitude to problem‑solving and teamwork. There's a place for you at Mitie – join us today! Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

General Manager, Reprographics and Print on Demand - City of London\n\nImpressively expanding Print on Demand Business in the City of London, seek an experienced & motivated Branch / General Manager with comprehensive small & large format digital print & reprographics experience, to lead a dynamic team in managing/developing a large array of Blue Chip and Corporate Client requirements as they continue to expand their reach & service offering.\n\nResponsible for all day to day operational demands of the Business, you will lead a dynamic & committed team of Account Managers & Production staff, with a remit to maximise current opportunities within their Central London Client network, so you must have proven experience in a fast-paced, high quality, reprographics and small & large format digital/litho print environment, excellent interpersonal & leadership skills, a strong commercial & numerical acumen and ideally combined with an array of practical large format print production & finishing experience.\n\nYou will be a naturally enthusiastic, confident, communicative personality, demonstrating an obvious ability to interact very effectively with Staff & Clients in order to manage a significant array of incoming enquiries and customer requests, positioning the Business to further deliver an outstanding service and maximising their ability to secure the associated Design, Reprographics and Print Sales opportunities.\n\nKey challenges;\n\n * Bringing the diversity of professional experience to drive this Print on Demand business forward through the next exciting phases of it’s evolution…which requires commercial intelligence, a ‘front foot’ Client engagement / development mindset, combined with the operational experience to manage all day to day aspects and running of the Business\n\n * The maturity & professional ‘empathy’ to manage the implementation of this role, engaging, mentoring & developing existing key staff\n\n * Sharing a ‘cultural connection’ with the Managing Director, demonstrating a shared energy, dynamism, hunger & skillset to continue to grow the Business, developing their offering & gaining wider market opportunities in the City of London & the surrounding area.\n\nExperience Required;\n\n * Practical experience across the diversity of Print, including Litho, Small & Large format digital reprographics & Branded merchandise\n\n * Proven experience of leading, managing & mentoring a small Client Services and/or Production team\n\n * Strong commercial acumen, with a proven ability to ‘manage the numbers’ including Sales performance & margin, Supplier negotiation & Operational business costs\n\n * Vibrant personality, accustomed to engaging with Clients and going the extra mile to deliver outstanding service\n\n * Sales focussed, but with disciplined Business & personnel management skills\n\n * Possessing the skills & preparedness to ‘muck in’ as part of a focussed team that’s dedicated to going beyond Customers expectations.\n\nIn working with a truly dynamic & driven Managing Director, this role offers an ambitious Senior Account Manager / Account Director / Branch / General Manager the opportunity to use your intelligence, personality and acquired experience to lead the Business through it’s next phase of growth & evolution, driving your career forward within a vibrant and rapidly expanding environment, whilst financially reward your commitment, in a culturally positive Business environment in the City of London.\n\nBranch, General, Senior Account, Manager, Director, Print, On Demand, Digital, Litho, Small Format, Reprographics, Retail, City, Large Format, Banners, POS, Vinyl

Line Up Aviation is a specialist recruitment company serving the aviation and aerospace sectors for over 35 years. We partner with some of the industry's most renowned organisations, delivering the highest standards of service.\n\nWe are delighted to be recruiting for the following position on behalf of our client based at London Heathrow Airport. This is a unique opportunity to join a state-of-the-art engine overhaul facility and benefit from industry-leading training.\n\nTo be considered for this position, you should be an experienced aircraft engine mechanic and hold the legal right to work in the UK at the time of application.\n\nJob Title: Engine Support Mechanic\n Location: Heathrow Airport\n Job Type: Permanent, Fulltime \n Shift: 5-5-4 plus shift premium and London weighting allowance\n Package: Highly competitive salary + exceptional benefits package including \n Company funded Bupa private medical healthcare, medical assistance schemes, access to retail & gym membership discounts, competitive company pension scheme\n\nScope of Role\n\nAs a Global Engine Support Mechanic, you will perform and certify a range of on-wing and off-wing engine maintenance and inspection tasks in accordance with approved maintenance data and Part-145 regulatory requirements, while ensuring full compliance with the policies and procedures outlined in the company's Maintenance Organisation Exposition (MOE).\n\nResponsibilities \n\nAdherence to company HSE, compliance and quality standards, policies and procedures\nCompletion and release to service of critical engine maintenance and inspection activities\nCompliance to 145 regulations and approved maintenance data\nAccurate completion of maintenance records and documentation\nRepresent the company in a customer focused environment\nCollaborate and communicate effectively within muti-functional and diverse teams\nObtain the relevant competencies, approvals and passes required to deliver the role\n Experience & Qualifications: \n\nMinimum 24 months experience of aircraft and or engine line & base maintenance / MRO activities\nExperience of working on Rolls-Royce, GE, CFM / LEAP engines\nExperience of issuing ARC / release to service documentation is preferable\nExperience of carrying out Engine Borescope inspections is preferable

We need casual exam stewards for various examinations centres in central London and Croydon (v close to E Croydon station)\n\nThis work is available 7 days a week, all year round. \n\nWe are looking for temps with flexible schedules who can start ASAP with good availability for both week day and weekend work. \n\nStandard working hours are 8:15am - 4:30pm and sometimes there are half day shifts available too. You will be working as part of a team and will be trained on the job. \n\nDuties to involve: \n \nLooking after exam candidates on a face to face basis. \nMeeting and greeting candidates as they arrive for their exam \nEnsuring all regulations are adhered to \nCarrying out security checks \nEscorting them through the exam centre \nEnsuring they arrive at designated exam room at the right time About you\n\nExperienced in a customer service roles such as hospitality or retail \nExcellent communication skills and able to liaise effectively with a wide range of people \nStrong time management skills \nFlexible with availability \nAble to interact with people from a wide range of backgrounds \nComfortable working in a face to face customer environment \nHappy being on your feet in a busy and fast paced role The rate of pay is £14.80

Customer Service Careers with Purpose! Is it time to join a business that invests in you? Watford | £31,800 + Exceptional Benefits | Hybrid Option After Probation Are you ready to join a company that’s award-winning, fast-growing, and genuinely passionate about its people? We’re hiring on behalf of a reputable and forward-thinking organisation that’s expanding its customer service team. If you’re someone who thrives in a positive, high-energy environment, values structured development, and wants to be part of a supportive culture, this could be your next big move. Why You’ll Love Working Here • Culture-Driven: Work in a bright, colourful office where collaboration, wellbeing, and fun are part of everyday life., • Training That Sets You Up for Success: A 2-month induction programme delivered in cohort groups to help you build strong peer relationships and feel supported from day one., • Hybrid Flexibility: After completing your 6-month training and probation, you’ll enjoy the freedom of hybrid working., • Tailored Career Progression: Your growth path is shaped around your goals – whether that’s leadership, specialisation, or personal development. What You’ll Be Doing • Managing customer orders and quotes, • Updating customers and internal systems, • Collaborating with internal and external teams, • Handling inbound calls and general admin Who We’re Looking For • Excellent communicator with a passion for customer service, • Experience in a customer support role, • Confident using CRM systems and Outlook, • A team player with great interpersonal skills, • Able to commute to Watford for training Benefits That Go Beyond the Basics • Starting salary: £31,800 per annum, • Annual pay rise every April, • Bonus schemes, • Salary sacrifice car leasing and electric car charging, • Private medical benefits, • Increasing annual leave with service, • Generous pension contributions, • Retail discounts and financial services perks, • Company share schemes, • Death in service cover, • Free shuttle bus from Watford Junction to Croxley Business Park, • On-site parking Location Perks Easily accessible by car (M1) or public transport (Overground from Euston, St Albans, Hemel Hempstead, or from London on the Metropolitan Line).

Corporate Reception / Hospitality FOH Team Leader - Mon-Fri - Central London - up to £40k (dependent on experience) + great benefits - Immediate Start (Temp to Perm) • Immediate start - Temp to Perm role, • Fantastic opportunity for the right individual, • 5* hospitality, luxury brand or premium real estate experience is sought, • Supervisory / Team Leader experience essential, • Central London location, • Monday to Friday role, • Stunning offices, • Genuine progression / long-term career opportunities, • c£30k-£40k (dependent on experience) We have a fantastic opportunity for a driven and service led individual, with exceptional standards of customer service and experience as a Hospitality or FOH Team Leader / Supervisor, to join a world class, 5* corporate hospitality provider based in Central London. The Corporate Reception / Hospitality FOH Team Leader will support the Business Centre Manager, ensuring a high standard of service is provided to clients at all times. Ideally, you will have worked in a 5* hospitality, luxury brand or premium real estate environment. Your professional, driven and client focused nature, the ability to supervise, nurture and motivate a team and experience in an operational or 5* customer service based role, is what we’re looking for. What’s on offer? Genuine career progression, competitive salary, discretionary bonus, Employee Assistance Programme, team nights out, discounts with luxury brands across London, STL and more! Key responsibilities as the Corporate Reception / Hospitality FOH Team Leader will include: • Being the right-hand support to the Business Centre Manager and supporting in the day-to-day running of the 5* building, • Ensuring exceptional customer service is provided to all clients at all times, • Dealing with any client queries and attending client meetings if needed, • Inspiring, motivating and leading your Reception / Front of House team, • Taking a hands-on approach, undertaking team duties as needed, • Taking on Business Centre Manager responsibilities in their absence, • Maintaining the safety of the building and ensuring the facilities management of the building is maintained and continually updated, • Assisting in the recruitment of team members, • Conducting daily walk rounds to ensure every aspect of the building is to the highest standards, • Assisting the Finance Department as needed What we’re looking for: • Impeccable standards of customer service and the desire to join an organisation that is recognised as a leader in providing world class levels of client service, • Experience in a 5* service, luxury hospitality, high-end retail/brand or real estate environment is desired, • Highly organised nature, • Strong communication skills with the ability to liaise at all levels in a tactful and diplomatic way, • Ability to build strong relationships at all levels of the business, • Demonstrable supportive and nurturing leadership qualities, • Proactive problem-solving skills and excellent attention to detail and accuracy, • Well presented, professional and motivated, • Available imminently and able to commit to a Temp to Perm opportunity Interested? If this sounds like the role for you and you have the skills and experience we’re looking for, then do not hesitate! Please submit your CV ASAP, quoting ‘CP - Assistant Centre Manager - 5* Corporate Hospitality’

Non-Regulatory Compliance Manager Main purpose of the job To take accountability for legal and non-regulatory compliance assurance and, as well as engaging effectively at Senior Level (both internally and externally) on behalf of the Director of Risk and Compliance. To lead the provision of legal and non-regulatory compliance assurance service to HCLIBS and its clients that ensures and provides assurance of full compliance with legal regulations and to instil a compliant culture amongst HCLIBS employees. Ensure senior level client legal and non-regulatory compliance assurance relationships are appropriately managed on behalf of the Director of Compliance and Risk. Key tasks & responsibilities • Produce and present legal and non-regulatory compliance focused papers for the Director of Risk and Compliance to present to the RMAC and other internal committees as required, • Act as alternative for the Director of Risk and Compliance at formal committees and to deputise in his absence as and when required, • Oversee the provision of a proactive compliance service to clients ensuring that HCL IBS’s compliance activity meets the requirements of each client contract., • Maintain and develop client relationships, especially senior compliance management for each client and executive level roles at each client., • Lead regular desk-based monitoring of business MI and review/challenge the results of regular compliance control self-assessment results from the business, • Identify requirements for, and direct delivery, of ad hoc projects at the direction of the Director of Risk and Compliance., • Working with our L&D team, ensure the content and scope of training rolled out across HCL IBS is fit for purpose., • Attend client assurance and governance meetings as Director of Risk and Compliance representative, • Develop and maintain Compliance MI so that base data supports both internal and client needs and enables team to work efficiently and effectively., • Lead the development and oversee delivery against a proactive desk-based compliance monitoring and oversight annual plan, • Manage the efficient allocation of work and resources within the team, • Deliver on HCL IBS’s performance management framework in the context of the Compliance Monitoring, Oversight and Advisory Technical., • Constantly review the practices and role of the Compliance team and seek continuous improvement and development of the team, • Support the Director of Risk and Compliance in the execution of his responsibilities as a Board Policy owner. Skill Requirements • Educated to degree standard, • Professional or recognised compliance qualification Special Skills/ Knowledge • Understanding of the rules on conduct of business, market conduct, approved persons, training and competence and working knowledge of complaince requirements., • Excellent knowledge and understanding of compliance requirements for a UK regulated financial services company, • Good knowledge of industry best practice in compliance Excellent Customer Focus and Relationship Management skills., • Good presentation skills., • Good working knowledge of ABI/DPA and HMRC Experience • 12 – 15 years of experience in managing Compliance requirements, • Significant experience of influencing and engaging effectively at Board and Executive levels both internally and externally, • Good technical experience in the retail insurance, • Previous experience of working in the outsourcing industry, • Direct experience of handling difficult compliance situations internally and externally with clients to ensure a positive outcome for the regulated entity

About the Company An exciting opportunity has arisen for a Legal Counsel / Senior Legal Counsel to join a high-growth, fast-evolving business operating at the intersection of technology, logistics, retail, and e-commerce. This organisation is undergoing a significant period of expansion and transformation, making it an excellent time to join a business where the legal team plays a central role in supporting strategic growth, commercial delivery, and operational development. About the Role This is a broad, commercially focused in-house legal role offering strong exposure to senior stakeholders, complex contracting work, and the opportunity to contribute to a business scaling rapidly in a dynamic sector. This is a high-impact commercial legal role with wide-ranging responsibility across contractual, operational, regulatory, and strategic matters. The successful candidate will play a key role in supporting the business on a broad range of complex commercial agreements, helping to drive business initiatives while managing legal and commercial risk in a pragmatic, solutions-focused way. This is not a purely process-driven contracts role. It requires someone who is confident operating in a fast-paced, non-standard environment, with strong judgement and the ability to work closely with cross-functional teams. There is also a strong progression opportunity for the right individual as the legal function continues to evolve and grow. Responsibilities • Draft, review, and negotiate a high volume of complex commercial contracts, • Partner closely with commercial, sales, operational, and business teams to support strategic initiatives and growth, • Advise on a broad range of commercial partnerships and business arrangements, • Support property and location-related contractual matters where relevant, • Identify legal and commercial risk while helping stakeholders achieve practical business outcomes, • Assist with business transformation and integration-related legal work, • Advise on a range of operational and day-to-day legal matters, • Support on consumer-facing issues, including customer terms, complaints, marketing, and digital/customer experience matters, • Provide advice on regulatory and compliance issues, including data protection and consumer law, • Work with internal teams on claims, disputes, and service-related legal matters, • Contribute to legal process improvement, contract governance, and scalable legal frameworks, • Act as a trusted, commercially minded advisor across the business Qualifications • Qualified lawyer with strong private practice and/or in-house training, • Ideally 4–5 years’ PQE, although candidates outside this range may still be considered depending on experience Required Skills • Strong background in commercial contracts, including drafting and negotiating complex agreements, • Excellent technical drafting skills and strong attention to detail, • Commercially astute, with the ability to balance risk with business objectives, • Comfortable operating in a fast-paced, high-growth environment, • Experience partnering with sales, commercial, and operational stakeholders, • Strong interpersonal and stakeholder management skills, • Proactive, adaptable, and solutions-oriented approach Preferred Skills • Experience in sectors such as retail, FMCG, e-commerce, logistics, telecommunications, technology, or fintech would be advantageous Pay range and compensation package Join a business at a particularly exciting stage of growth and transformation. Broad and varied role with exposure to commercial, operational, and strategic legal matters. Opportunity to work closely with key internal stakeholders across the organisation. Fast-paced, collaborative, and commercially driven environment. Strong long-term career progression potential. Chance to help shape and develop the legal function as the business continues to scale. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.

Company Description Fishpools Ltd is a well-established and highly regarded retailer known for providing quality home furnishings and exceptional customer service. Based in Waltham Cross, the company offers a wide selection of furniture, home accessories, and interior design solutions tailored to diverse customer needs. With a legacy of excellence and a commitment to innovation, Fishpools remains a leader in the retail industry. The company fosters a collaborative and inclusive work environment, with opportunities for career growth and professional development. Role Description This is a full-time, on-site role for a Retail Buyer based in Waltham Cross. The Retail Buyer will be responsible for selecting and purchasing merchandise, negotiating with suppliers, analyzing market trends, and managing inventory efficiently. They will collaborate closely with internal teams to ensure products meet customers' needs while optimizing profitability. The role also involves building and maintaining strong supplier relationships and ensuring that stock levels align with business goals. Qualifications • Strong Retail Buying and Purchasing skills to source and procure quality products., • Expertise in Inventory Management to monitor stock levels and forecast demand accurately., • Proficient Analytical Skills to assess market trends, sales performance, and product profitability., • Excellent Communication skills for effective supplier negotiations and cross-functional team collaboration., • Proven ability to work in a dynamic on-site environment and meet strict deadlines., • Previous experience in retail and a strong understanding of consumer trends are advantageous., • Bachelor’s degree in Business, Retail Management, or a related field preferred.

Overview: The Customer Experience (CX) Manager plays a key role in bringing GRIDSERVE’s customer experience strategy to life. You’ll uncover what matters most to our customers, turning insight into meaningful action and driving improvements across the business. Blending customer insight, operational collaboration, governance, and project delivery, this role works closely with the Head of CX and Experience Designer to champion customer-first thinking and deliver real, measurable change. What you will be doing: Insight & Analysis Analyse customer data, feedback, and journey performance to identify friction and opportunities, translating insight into clear, actionable recommendations. Continuous Improvement & Root Cause Build strong feedback loops across teams and lead root cause analysis to resolve recurring issues and track progress. CX Projects & Delivery Lead cross-functional CX improvement initiatives from discovery through to delivery, embedding changes across the business. CX Standards & Governance Support the development of customer-first frameworks and ensure consistency and quality across all journeys. Voice of the Customer & Impact • Own customer insight reporting, track key metrics like CSAT and NPS, and assess the commercial impact of customer behaviour. What we're looking for: We’re looking for someone who combines insight, delivery, and influence, with a focus on improving end-to-end experiences. Experience • Background in customer experience, insight, operations, or transformation roles, • Experience leading cross-functional projects and driving change, • Strong understanding of VoC (e.g. NPS, CSAT), • Analytical and able to turn insight into action, • Strong stakeholder management and influencing skills, • Clear communicator with strong storytelling ability, • Comfortable working across teams and disciplines, • Experience in EV, retail, or similar sectors, • CX, service design, or human-centred design certifications (e.g. CCXP, Design Thinking), • Experience in UX, product, or digital transformation, • Exposure to Lean, Agile, or analytics/BI tools What we can offer you: Benefits & ways of working Financial benefits: Competitive pay, annual bonus, pension (5% employer contribution), life insurance (AIG, 4x salary), income protection (Legal & General) Wellbeing & flexibility: 33 days holiday (incl. public holidays) + a day off for your birthday, hybrid working, enhanced family leave (6 months full maternity/primary adoptee pay, 2 weeks full partner/secondary adoptee pay), neo-natal care pay, Private Medical Insurance for you and your family (from day one), Employee Assistance Programme, 24/7 GP access, iFeel app for mental wellbeing support, eye test & glasses allowance Planet-friendly perks: EV salary sacrifice scheme (CarWow) Career growth: Learning & development resources via Go1 platform, in-house LMS 🌍 Inclusivity at GRIDSERVE GRIDSERVE is an inclusive employer, committed to ensuring equitable opportunities for all. We welcome applicants from every background, including those from under-represented and marginalised groups, and believe that diversity of thought fuels innovation and nurtures talent. To support this, we guarantee interviews to all qualified disabled candidates who meet the essential criteria for the role. Even if you don’t meet every requirement listed, we encourage you to apply — you may be the right fit for this role or for future opportunities. #InclusiveHiring #NetworkAnalyst #HybridWork #GRIDSERVE

Are you a driven and experienced Buyer with a passion for fashion, looking for an opportunity to truly shape a market-leading Linens, Home Accessories & Dine offering? If so, this could be the perfect role for you. We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. We are also open to applicants based in Newcastle Upon Tyne to be based in our functional hub in our Newcastle Flagship store. When you join Fenwick, you’ll receive: • 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year., • Your birthday off as an additional day annual leave – this can be taken any day within your birth month., • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • WeCare -24/7 GP, wellbeing advice & support service., • Hybrid Working (Typically every Thursday and Friday working from home). About the Role We’re looking for an experienced Buyer to lead the strategy and execution of Fenwick’s Linens, Home Accessories & Dine categories across all stores and online. This role is central to driving sales, profitability and market share, delivering a curated, design-led assortment that reflects the Fenwick brand while meeting the needs of our customers. You’ll own the end-to-end buying process, from range planning and supplier negotiations through to trading, launches and seasonal strategies. With a strong commercial eye, you’ll identify emerging home and lifestyle trends, source new and distinctive brands, optimise margins and stock performance, and build trusted, long-term partnerships with key suppliers. Data-led insight and intuition will support decision-making as you analyse performance and identify opportunities for growth. Working closely with Retail, Digital, Marketing and support teams, you’ll help shape a customer-first Home & Dine offer that inspires customers and drives engagement both in-store and online. This role suits a buyer with relevant category experience, strong influencing skills and a passion for design, storytelling and delivering exceptional customer experiences. What we are looking for in a candidate... • 3+ years’ experience in Home & Dine Buying, • A sharp eye for product and emerging trends, • Proven commercial acumen and negotiation expertise, • Strong supplier relationships and the confidence to influence at all levels, • A data-driven yet intuitive approach to decision-making, • Experience in developing product strategies and building business cases, • The ability to thrive in a fast-paced, collaborative environment, • A passion for innovation, storytelling, and customer experience About Fenwick Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

Senior Head Chef — Premium Corporate Dining | Street Food & World Flavours Central London | Contract Catering £57,000 – £60,000 per annum | Plus Bonus Monday to Friday | 40 hours per week (6:30/6:45am – 3:00/3:30pm) A leading contract catering provider is seeking an experienced and inspirational Senior Head Chef to lead a high-performing kitchen within a premium corporate environment in Central London. The client delivers exceptional in-house staff dining that goes beyond the high street, alongside bespoke corporate hospitality and fine dining experiences. Their approach champions innovation, wellbeing-led food concepts, and vibrant dining environments designed to support a healthy, engaged workforce. Their portfolio spans prestigious financial institutions, global media organisations, conference venues, and cutting-edge tech workplaces. This organisation is known for its strong people-first culture, offering excellent opportunities for professional growth, team collaboration, and an inclusive environment where individuals can truly thrive. The Role As Senior Head Chef, you will take full ownership of kitchen operations within a retail-focused, free-issue site, delivering outstanding staff dining, hospitality, and globally inspired street food in a dynamic corporate setting. Leading a brigade of 17 chefs, you will be responsible for building a cohesive, high-performing team while driving both culinary creativity and operational excellence. This role is ideal for a hands-on culinary leader who thrives on innovation, embraces global flavours, and excels at delivering engaging, high-quality food experiences. Key Responsibilities • Lead, inspire, and develop a large kitchen brigade of 17 chefs, • Create and execute innovative, seasonal menus with a focus on fresh, world-inspired cuisine, • Drive creativity across retail and hospitality, including engaging live cooking concepts, • Oversee all aspects of kitchen operations in a high-volume environment, • Maintain exceptional standards of food quality, presentation, and service, • Manage food costs, stock control, and budgets to meet commercial targets, • Ensure full compliance with food safety, hygiene, and allergen regulations, • Collaborate with senior stakeholders to deliver outstanding corporate hospitality and events, • Champion wellbeing-focused food initiatives aligned with client expectations Candidate Profile • Proven experience as a Head Chef or Senior Sous Chef within contract catering, corporate dining, or a quality-driven hospitality environment, • Strong knowledge of global cuisines, modern food trends, and street food concepts, • Demonstrated leadership experience managing medium-to-large teams (experience overseeing 15+ chefs highly desirable), • Strong commercial awareness and operational expertise, • Passion for delivering exceptional food and customer experiences, • Excellent organisational skills and ability to thrive in a fast-paced setting, • Comprehensive understanding of food safety and compliance standards What’s on Offer • Competitive salary of £57,000 – £60,000 per annum plus bonus, • Monday–Friday schedule offering excellent work-life balance, • Clear career progression within a leading organisation, • Supportive, inclusive, and people-focused culture, • Regular team events and engagement initiatives

Buyer -Food – Hybrid £50k plus package If, as a Buyer, you are looking for a business where you can shine then this opening in my client’s structure will be of real interest. They are fast paced food manufacturer with longevity in the industry across a wide ranging and diverse customer base. A Leadership Team with extensive experience in the industry in all disciplines combined with their agility and innovative approach solidifies their position in the marketplace. There is flexibility around work life balance and a great attitude to people in the business.The Procurement team is both driven and agile and a great place to develop further in your buying career. What is the business all about? • A business with a portfolio of quality food products, • Agile and decisive, • Strong reputation in their product ranges, • Robust supply chain, • Standout position due to customer service and quality, • Constantly driving innovation in their market category The Buyer role highlights are: • Working closely with and reporting to the Head of Procurement, • Getting under the skin of the category, being the knowledge base for the business, • Communicating with a wide range of suppliers, • Reviewing and supporting suppliers to deliver value, • Ensuring the highest possible quality is achieved in the product categories at the right price, • Category insight and data to drive the marketing strategy and opportunities with customers, • Work collaboratively with the excellent development team and other commercial and supply chain members, • Self-motivated to prioritise key projects and timelines Your background • A buyer with a background in ingredients in food manufacturing, foodservice or retail, • You’ve started to demonstrate your ability in procurement, • Strong analytical and negotiation skills, • Confident and able communicator, • Collaborative supplier relationships, • Numerically agile, • Drive, tenacity and able to challenge effectively, • Food industry experience – essential – food manufacturing or foodservice You might be in a Trainee Buyer role and looking for the next step or a Buyer wanting more opportunity – then this opportunity is worth exploring. Please send your cv to Rhian in the Novus team without delay.

Company Overview A large, international, multi-site consumer business operating across a range of retail and service environments. The organisation partners with landlords and suppliers to deliver commercially optimised customer propositions and continues to invest in growth across multiple channels and categories. Job Title: Commercial Finance Business Partner Location: London - Zone 1 Reporting Line: Finance Director, with a dotted line to Commercial Leadership Contract Type: Permanent, Hybrid, 3 days in the office, 2 from home Role Overview This role acts as a senior finance business partner to commercial stakeholders, translating strategic initiatives into clear financial insight. The position focuses on pricing, margin performance, and commercial decision support. The role works cross-functionally with teams across Finance, Commercial, Operations, and Procurement to ensure alignment between financial planning and business execution, while clearly articulating risks and opportunities to senior stakeholders. Key Responsibilities Business Partnering • Partner with commercial teams to support pricing, promotions, and margin optimisation., • Translate strategic initiatives into financial models and scenario analysis to support decision-making., • Deliver analysis on pricing and promotional performance, including ROI and key commercial drivers., • Support negotiations and commercial discussions through financial modelling and scenario planning., • Analyse financial and commercial performance, identifying trends and key drivers of profitability., • Highlight risks and opportunities with actionable recommendations., • Support budgeting and forecasting processes with detailed modelling., • Produce regular reporting with variance analysis and supporting commentary., • Must have pricing and margin experience, • Experience in commercial finance, FP&A, or business partnering roles, ideally in a multi-site or consumer-facing environment., • Strong financial modelling and analytical capability., • Experience supporting senior stakeholders with clear, insight-driven analysis., • Advanced Excel skills; experience with ERP or reporting tools is beneficial., • Understanding of margin dynamics and commercial performance drivers., • Strong commercial awareness and ability to link financials to business performance., • High level of accuracy and attention to detail., • Strong analytical and problem-solving capabilities., • Ability to manage multiple priorities effectively., • Clear and confident communication with both finance and non-finance stakeholders.

Job Title: Sales Agent – Premium Location Store (High Commission + Security)\nLocation: Premium Location Store\nSalary: Unlimited Commission (Paid Bi-Weekly) min, £70 per shift\nJob Type: Full-time / Self-Employed / Sub-Contractor\nAre you the next top-performing Sales Agent?\nWe are looking for a hungry and ambitious Sales Agent to join our team at our Premium Location Store. If you are a natural communicator who loves the thrill of the "close," this is the role for you. Whether you are a seasoned pro or looking to break into the industry, we provide the platform for every Sales Agent to earn without limits.\nThe Role\nAs a Sales Agent, you will be the face of our brand in a high-footfall environment. Your mission is simple:\n * Demonstrate: Showcase our products to potential customers with enthusiasm.\n * Convert: Turn interest into action and close sales on the spot.\n * Represent: Maintain a professional and positive image for the company at all times.\nWhat’s in it for you?\nWe believe in rewarding hard work. Every Sales Agent on our team benefits from a "best of both worlds" pay structure:\n * Security: A guaranteed £70 per shift to keep your base covered.\n * Unlimited Earnings: High commission rates with no earning cap.\n * Bi-Weekly Pay: Get your commissions paid every two weeks—no long waits for your money.\nWhat we’re looking for\nWe value attitude over everything else. While we prefer a Sales Agent with Field Sales or Door-to-Door experience, we welcome applications from all backgrounds if you have the right spark.\n * Competitive Spirit: You love to win and hit targets.\n * Strong Communicator: You can build rapport quickly in a busy store environment.\n * Requirements: You must be a Sales Agent with the right to work in the UK on a self-employed basis for over 20 hours per week.\nWE HAVE EXCITING OPPORTUNITIES AT HAMLEYS & HARRODS\nJoin our team as a Sales Agent & RC Toy Demonstrator at Hamleys and take on the thrilling role of engaging customers with our range of remote-control toys. You'll be the highlight of the Hamleys store, showcasing high-flying action with products like our Thunder Jet Pro and the Thunder Sphere.\nStep into the world of style and creativity as a Sales Agent & Fashion Demonstrator at Hamleys. Your mission? To captivate customers with our enchanting "Curls 4 Girls" line. Picture yourself stationed amidst the glittering aisles, showcasing products like our Magic Hair Styler and the Glitter Tattoos and Nail Art.\nAs a Sales Agent & Toy Demonstrator at Hamleys, you’ll be the spark that ignites wonder and joy in our customers. Your role is crucial in demonstrating a variety of exclusive toys, engaging with customers, and driving sales. You’ll be stationed at the iconic Hamleys store, where you’ll have the chance to showcase exciting products like our enchanting Buzz “Magic” Snow, our famous Puzzle Cars, and the competitive Table Hockey Set.\nEligibility Requirements:\n-Right to Work in the UK & ID: You must be legally authorised to work in the United Kingdom.\n-Passion for Play: You love games, toys, and the thrill of competition.\n-Customer-Centric Attitude: Engage with visitors, understand their needs, and provide exceptional service.\n-Team Player: Collaborate with fellow demonstrators and store staff to create a magical experience.\nUncapped Commission: Your hard work will be rewarded with commission-based incentives.\nStaff Discount: Enjoy discounts at Hamleys, and Buzz Retail Ltd.\nTraining: Receive training to enhance your product knowledge and sales skills.\nIf you're passionate about toys and creative, with a drive to make money, confident in your sales abilities, and eager to spread joy to Hamleys' customers, we want to hear from you! Apply now by contacting Mateasa Grant for more information.\nThis is a Self-Employed Role, with a completion amount of £70 shift (not do be confused with dayrate). NO CAP commission

Are you passionate about health, wellness, and exceptional service? Do you thrive in a luxury hospitality environment where every member experience matters? We are looking for a Front Desk Executive to be the welcoming face of a premium wellness and fitness studio. This is a unique opportunity for someone who loves interacting with people, promoting wellness, and delivering world-class service in a high-end, feel-good fitness and wellness setting. ● Salary: £15/hour ● Location: Marylebone ● Working hours: Part-time (with opportunity to develop into full-time) must be free early morning, evenings and weekends. The Responsibilities: As a Front Desk Executive, you will be the first point of contact for existing and potential members, creating a warm and seamless experience. You will play a crucial role in day-to-day interactions that define the studio’s exceptional service. • Welcome members and guests upon arrival, providing a professional and friendly first impression., • Assist clients with check-ins, bookings, and scheduling enquiries., • Support community growth by helping convert new visitors into members., • Build positive relationships with members, remembering preferences and proactively addressing needs., • Serve premium refreshments, such as coffee and smoothies, ensuring each interaction feels personal and high-end., • Maintain the reception and lounge areas, ensuring cleanliness, organisation, and luxury standards., • Manage incoming calls and emails, providing timely and accurate responses to all enquiries., • Monitor and restock supplies for reception, refreshment bar, and studio amenities., • Support the Studio Manager and trainers with administrative tasks and operational flow., • Communicate member feedback or concerns to continuously enhance the member experience., • Assist in executing special events, brand activations, or promotions, ensuring seamless experiences for attendees. The Person: We are looking for someone who embodies hospitality, wellbeing, and excellence in service. • Warm, personable, and detail-oriented, with a genuine passion for delivering an exceptional member experience., • Previous customer-facing experience (2+ years), ideally in luxury hospitality, premium retail, or high-end wellness environments., • Excellent communication and interpersonal skills, with a proven ability to multitask while staying highly organised., • Fluency in English; additional languages are a plus., • Comfortable using studio booking and scheduling software; proficient in Google Workspace, Microsoft Office, Notion, and calendar management., • Comfortable leveraging AI tools to enhance productivity, streamline communications, and improve operational efficiency. Your recruiter for this role is Charlotte Wood, Recruitment Consultant at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.

Supply Chain Coordinator (Agriculture) - Borehamwood, onsite Our client, a global leader in the agricultural and fresh produce sector specializing in a vertically integrated "seed-to-shelf" supply chain, is looking for a Supply Chain Coordinator to provide critical organizational support to their UK logistics team. In this role, you will be a vital addition to the logistics team, providing support to the current lead during a period of growth. We are looking for a methodical, highly organized professional who can navigate a fast-paced environment where vessel delays or shifting logistics require immediate, analytical re-planning. You will act as a central hub between international suppliers, third-party logistics providers, and major UK retail customers to ensure the seamless flow and accuracy of high-volume stock. Responsibilities: • Liaise daily with customs clearance agents, forwarders, haulage providers, and various receiving sites., • Capture shipments and set them up within the internal ERP system., • Arrange delivery slots from ports to designated receiving sites., • Ensure all shipping documentation is accurate, compliant with UK regulations, and meets group requirements., • Track the real-time progress of shipments to ensure timely deliveries to retailers., • Analyze supply chain data to identify potential disruptions and implement alternative logistics plans., • Monitor freight rates to ensure correct billing and accurately input charges into the company software., • Coordinate with packing service providers regarding arrival notifications and maintain accurate log files., • Provide necessary data for intake quality checks and capture arrivals on partner systems., • Assist in stock management and the allocation of produce to meet customer orders. Requirements: • 3+ years of experience in logistics, freight forwarding, or supply chain coordination., • Proven experience working within the fresh produce, perishables, or FMCG industry., • Advanced proficiency in Microsoft Excel, specifically using formulas to analyze and reference complex data sets., • Extensive experience coordinating with 3rd-party logistics providers, including haulage, forwarders, and customs agents., • Hands-on experience managing shipping documentation and arrival notifications., • Demonstrated ability to use ERP systems for data entry and supply chain tracking., • A Degree in Logistics, Supply Chain Management, or Business Administration is preferred but not mandatory

Retail Merchandiser – Croydon and Surrounding Areas - £25,000 per annum + Company Vehicle + Benefits\n\nWe are seeking a Retail Merchandiser with experience to cover our clients retail stores; ideally the successful applicant will live in the Croydon, Crawley, Kingston, Sutton area or be within reasonable travelling distance of these locations.\n\nThis is a key role whereby you will work within a team visiting our client’s high street retail stores ensuring that our clients promotions are merchandised to a high standard; based from home you will be physically fit and enjoy dealing with clients face to face. You will be customer focused, reliable, self-motivated and enthusiastic with good communication skills.\n\nDuties include:\n\n * To make our clients in-store promotions as profitable as possible.\n\n * Building relationships within stores.\n\n * Product changeovers.\n\n * New business store set-ups including installation of new promotional equipment\n\n * Providing first-class customer service and support to each and every customer; ensuring that our clients products are merchandised to a high standard at the point of sale to ensure maximum sales exposure.\n\nYou must have a full UK driving licence for this position.\n\nBenefits include:\n\n * 25 days holiday a year, increasing after 3 and 6 years’ service.\n\n * Bank holidays off.\n\n * Employee Assistant Programme\n\n * Fully Expensed Company Van and Fuel card\n\n * Samsung Galaxy Note\n\n * Travel Expenses Paid, for Tube, Bus, and Van.\n\n * 37.5 hours per week Monday to Friday, 7.5 hours a day.\n\n * Flexible Working Arrangements.\n\n * Private Health Insurance after 1 years’ service\n\n * Contributory Company Pension Scheme\n\n * Life Assurance\n\n * Staff Discount Scheme\n\n * Eye Care Vouchers\n\n * Enhanced Maternity and Paternity\n\nKeywords – retail assistant, merchandising, merchandiser, field merchandiser, retail, retail stores, retail sales, merchandise, promotional marketing, retail merchandiser, promotional, promoting, promotion, sales, sales exposure, customer service, drivers licence, Crawley, Croydon, Kingston, Sutton, South London

Warehouse Operative – £27,000 – Wimbledon, SW19 London Company: SDS London Ltd About Us SDS London is a leading supplier of architectural ironmongery, proudly serving both trade and retail customers for nearly 40 years. With our showroom and warehouse now operating under one roof in Wimbledon, we pride ourselves on excellent customer service, strong stock holding, and a knowledgeable, close-knit team. As an Employee Ownership Trust (EOT), every team member plays a key role in our success. Role Overview We are looking for a reliable and hardworking Warehouse Operative to join our busy warehouse team. This is a hands-on role involving the accurate picking, packing, and dispatch of orders, as well as supporting general warehouse operations. Working hours are Monday to Friday, 9am–5pm, offering a great work–life balance. The role will also include ad hoc driving duties, so a full, clean UK driving licence is essential. Key Responsibilities • Picking and packing customer orders accurately and efficiently, • Preparing goods for dispatch, ensuring correct labelling and packaging, • Receiving and checking incoming deliveries, • Putting stock away in the correct warehouse locations, • Assisting with stock control and regular stock takes, • Maintaining a clean, organised, and safe working environment, • Supporting the wider warehouse team with day-to-day operations, • Carrying out ad hoc deliveries and collections as required Skills & Experience Required • Previous warehouse experience preferred but not essential, • Good attention to detail and accuracy, • Ability to work efficiently both independently and as part of a team, • Strong organisational skills, • Good level of physical fitness (lifting and manual handling required), • Positive, proactive attitude Essential Requirements • Full, clean UK driving licence, • Right to work in the UK What We Offer • Friendly, supportive team environment, • Monday to Friday working hours (9am–5pm) – no weekends, • Opportunity to develop product knowledge within a specialist industry, • Training and progression opportunities, • Be part of an Employee-Owned business where your contribution matters

Competitive Salary Plus Bonus + Car Allowance or Company Car Barchester have a rare opportunity for a passionate senior sales professional to join us as a Divisional Sales and Marketing Manager. This vital role will support the 47 care homes across the South West Division's portfolio to grow their occupancy and have a positive impact on the commercial success of each and every home. We are looking for someone who is self-motivated, creative, with excellent attention to detail, who will be able to communicate ideas and improvements clearly at all levels. with regular travel across South West / London. Required experience/qualifications: A background in sales, marketing, and/or communications Previous experience managing a high-performing sales team Confident in using various reporting processes Experience analysing market and financial data, and presenting conclusions Full UK driving licence Responsibilities: Review the top line of each care home, translating findings into business plans to achieve occupancy, revenue, and EBITDAR objectives Line manage a team of Customer Relationship Managers and oversee the commercial performance of a team of Home Service Advisors Strategic input into enquiry generation across the division Work with management across the division to identify specific difficulties around enquiry management and community engagement, and deliver training to address these areas Recruitment, induction, training, and retention of Customer Relationship Managers and Home Services Advisors Oversee a Divisional Activities lead and delivery of Life Enrichment programmes in all homes Maintain a good awareness of the market opportunities across the division Travel to care homes across the division to gain a depth of knowledge into the Barchester approach and home-specific challenges Deliver occupancy support sessions on a monthly basis across all regions to develop clear action plans Work closely with the marketing and life enrichment teams to develop, deliver, and promote the Barchester ethos Support Barchester's ambitious new build programme to ensure occupancy growth in newly opened homes Oversee social media activity for 47 care homes Demonstrate a clear focus on quality and customer experience Rewards and Benefits: Generous salary Competitive car allowance Access to a range of retail and leisure vouchers Free learning and development opportunities As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be. 7766

Job Title: Refrigeration Engineer\n\nLocation: x\n\nContract Type: Permanent\n\nWorking Hours: 40 Hours Per Week\n\nSalary: Up to £52,429 Total Salary Inclusive of LWA [depending on location] + Standby Payment (1:4 x 13 Periods) + Overtime + Travel Time\n\nAn exciting opportunity has emerged for an experienced Refrigeration Engineer to join our company to work with one of our major UK supermarket clients.\n\nThe role will involve carrying out planned and reactive refrigeration maintenance across several retail stores, maintaining, and repairing a range of refrigeration equipment. Additionally, you will undertake regular planned store visits to complete reactive work, PPMs and minor repairs as requested by the customer.\n\nKey Responsibilities:\n\n * Carrying out PPM and reactive refrigeration maintenance across a number of sites.\n\n * Service and repair a range of CO2 refrigeration pack equipment.\n\n * Identify non-repairable faults in plant and machinery and promptly advise the Refrigeration Manager of findings, with recommendations regarding suitable replacement.\n\n * Carry out minor alterations and installations within the individual’s technical competence in accordance with current specifications.\n\nQualifications / Experience:\n\nEssential\n\n * SVQ/NVQ Level 3 within Refrigeration or Equivalent Qualification.\n\n * City and Guilds 2079-1 FGas Category 1.\n\nDesirable but not essential:\n\n * City and Guilds 7671 18th Edition.\n\n * City and Guilds Carbon Dioxide (CO2) Refrigeration System Services.\n\nThe ideal candidate:\n\n * Multiple years’ experience working with supermarket refrigeration systems.\n\n * Flexible to be part of the 24/7 on-call rota every 1:4 weeks.\n\n * Full driving license.\n\n * Experience using a PDA system.\n\n * Ability to read technical drawings.\n\n * Carried out PPM and reactive maintenance within a similar retail environment.\n\nWhat We Offer:\n\nAt City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include:\n\n * 33 Days Holiday (Inc. Bank Holidays)\n\n * Private Pension\n\n * HealthShield Cashback Plan - Reclaim part of your dental/optical costs.\n\n * OneCity – Employee Discount Platform\n\n * Employee Value Awards up to the value of £250\n\n * Access to Costco Personal Membership Subscription\n\n * Mental and Physical Health Services (Wisdom, Thrive, SkinVision)\n\n * Electric Car Scheme (Criteria Applies)\n\n * First Bus Commuter Club – Discounted Bus Travel\n\n-\n\nRefrigeration Engineer - South London\n\nRefrigeration Engineer - London\n\nRefrigeration Engineer - South East

Sales Leader – Poetry Fashion, Marylebone | Part Of Selective Marketplace Ltd | Up To £30,000 Per Year + Great Benefits\n\nStep Into Luxury. Lead With Style. Grow With Us.\n\nAt Poetry Fashion, we believe clothes should feel as beautiful as they look. As part of Selective Marketplace Ltd — home to premium womenswear brands Poetry and Wrap London — our mission is simple: thoughtful design, natural fabrics, timeless elegance.\n\nFrom our studio near Putney Bridge to our stunning Marylebone boutique, everything we do reflects effortless sophistication and understated luxury. And now, we’re looking for a charismatic, confident Sales Leader to help elevate our in-store experience even further.\n\nIf you’re driven, passionate about premium fashion, and ready for that next step — your journey starts here.\n\nKey Responsibilities of the Sales Leader:\n\nAs our new Sales Leader, you’ll be the heartbeat of the shop floor — inspiring your team, delighting customers, and keeping our beautiful store running smoothly. You will:\n\nTake charge of daily opening and closing\nLead with energy, confidence, and warmth\nDrive store performance by motivating and empowering your team\nSupport the Store Manager with planning and operations\nTrain and mentor new team members to deliver excellence\nEnsure every customer enjoys a premium, personalised shopping experience\nWho You Are:\n\nThis role is perfect for a Retail Supervisor or Team Leader ready to step up. You bring:\n\nAt least 1 years’ experience in premium retail\nA passion for womenswear and a strong personal sense of style\nOutstanding communication skills\nConfidence and empathy as a leader\nThe ability to commute to or relocate to London\nEligibility to work in the UK\nWhat We Offer:\n\nWe take care of our people — because great teams create great experiences.\n\nCompetitive salary — up to £30,000\nEmployee discount across all Selective Marketplace brands\nA supportive, inspiring working environment\nGenuine career development opportunities\nFull-time, 5 days/week including weekends\nFlexible shifts between 9:30am and 6:30pm\nCompany pension\nYour Development Matters:\n\nYou’ll collaborate closely with a knowledgeable Store Manager who’s dedicated to your growth. At Poetry, your voice counts — your ideas shape the space, the service, and the brand.\n\nThis isn’t just another retail job. It’s a chance to help define a truly premium customer experience and grow your career with a brand that values individuality and creativity.\n\nReady to Lead With Style?\n\nIf this sounds like you, we’d love to meet you.\n\nApply now and start your journey with Poetry Fashion

Job Title: Catering Assistant. Work as part of the catering team to provide a friendly, efficient, and hygienic service. We welcome applicants with excellent customer service skills, ideally from catering or retail backgrounds.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Retail Doorperson - Guest Experience - London.

Prior retail management experience is essential; experience in food, home, or lifestyle retail is highly desirable. Experience supervising and motivating a retail team to deliver exceptional customer service. Reporting to the General Manager, you will play a key role in leading the retail team and e

Lead initiatives to improve efficiency and align processes with business goals. Customer Service Lead - London. Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading grocery business across Europe and beyond.

Department: FinanceReports to: Senior Finance & Tax ManagerThe Howard de Walden Estate (HdWE) is one of London’s largest and most prestigious estates, comprising over 800 properties across 95 acres of Marylebone. The Company owns, manages and leases its buildings to a diverse customer base across five sectors: healthcare, office, residential, retail and education. The property portfolio is managed through an in‑house team with a strong focus on long‑term stewardship, operational excellence and continuous improvement.The Company is embarking on a business-wide modernisation programme, to revitalise ways of working, data, systems and processes. Project Elevate has been initiated to replace the current Property Management and Accounting system (MRI Platform X), in place for nearly three decades.The programme will deliver a unified, scalable and supportable SaaS platform covering finance, property management, procurement, project accounting and reporting. It is a strategically important initiative that will fundamentally change how the organisation operates and how colleagues interact with core systems.Project Elevate is a multi‑year transformation programme to implement Microsoft Dynamics 365 Finance & Supply Chain Management as the organisation’s core ERP platform, integrated with existing Microsoft Dynamics 365 Customer Engagement and M-Files Document Management applications. The project will also incorporate specialist Independent Software Vendor (ISV) solutions, including Yavica’s FlexProperty and SignUp’s ExFlow products. This role is specifically concerned with Phase One of Project Elevate, which is expected to last around 12 months starting April 2026, with a target go‑live of April 2027.The purpose of this role is to act as a finance systems subject matter expert for Project Elevate, bringing practical experience of ERP implementation and finance best practice to shape requirements and solution design. The postholder will bridge finance and technology stakeholders, providing assurance that core finance processes (AP, AR, GL and related controls) are designed and implemented in a controlled, workable and auditable manner, supporting strong period‑end outcomes and reliable reporting.The role will also act as a key bridge to the technical project delivery team. The role is not a technical systems configuration role; it exists to help the business successfully adopt the new platform through process standardisation, data improvement and user readiness.A key requirement of this role is to champion the programme principle of “adopt, not adapt” — adopting standard solution capability and best practice wherever possible to protect ease of use, upgrade pathways and long‑term sustainability. Customisation should be treated as the exception and only pursued where absolutely necessary, as a critical business differentiator. • Lead business input for future‑state finance process design across Accounts Payable (AP), Accounts Receivable (AR), and General Ledger (GL), ensuring alignment to standard ERP capability and finance best practice., • Support the definition of period‑end processes and supporting controls (e.g., accruals, journals, reconciliations and close activities) so they can be executed efficiently and consistently., • Apply a ‘controls‑by‑design’ mindset: help define approvals, segregation of duties, audit trails and evidence requirements as part of process design, not as an afterthought., • Support definition of finance reporting requirements (statutory, management and operational reporting) and the supporting data structures needed to produce accurate, explainable outputs., • Participate in requirements workshops and fit/gap discussions, translating finance requirements into clear, testable user stories and acceptance criteria., • Contribute to design decisions on Chart of Accounts and financial dimensions, ensuring they support reporting needs and avoid hard‑coding recoverability or other legacy constraints., • Provide assurance over finance configuration decisions, ensuring the design supports operational practicality and scalable ways of working., • Champion simplification and standardisation to avoid recreating legacy complexity, supporting the programme’s ‘adopt, not adapt’ approach., • Support definition of finance data migration requirements (master data and opening balances), including mapping, transformation rules and reconciliation approach., • Validate migrated balances and key finance datasets, ensuring continuity, traceability and auditability from the legacy system to the new platform., • Support cutover planning, including readiness checks for critical finance activities (e.g., invoice processing, cash/bank, open items and GL balances)., • Support planning and execution of SIT and UAT for finance scenarios, including creation/review of test scripts, realistic test scenarios, and sign‑off criteria., • Coordinate finance-side validation during data-focused UAT / regression testing following data migration, ensuring migrated data supports real operational processes., • Join defect triage and support defect management, helping prioritise issues and validate fixes from a finance perspective., • Support training and user enablement for finance colleagues and contribute to hypercare, post go‑live., • Identify opportunities to streamline and automate finance processes through system capability (reducing reliance on spreadsheets and manual workarounds)., • Support the creation of clear procedures, controls documentation and ‘how-to’ guidance to embed consistent ways of working., • Act as a key point of contact for finance stakeholders during implementation, ensuring issues are captured, understood and resolved in collaboration with delivery partners., • Finance leadership and core Finance team (GL, AP/AR, reporting), • Service Charge Accountants (in-situ SME + project FTC resource), • Director of Operations, Business Analysts, IT Project Manager (internal support stakeholders), • External System and Change Management partners (Avanade & Yavica, • Qualified accountant (by professional qualification and/or equivalent experience) with a strong grounding in core finance processes including AP, AR and GL., • Prior involvement in ERP implementations or major finance systems change programmes, with hands-on contribution to scoping, requirements, design and testing., • Strong understanding of finance controls, data integrity and the practical realities of period-end processes (reconciliations, journals, controls and reporting timetables)., • Ability to translate finance requirements into structured requirements, process definitions and testable acceptance criteria., • Strong analytical and problem‑solving skills; comfortable working with data extracts and reconciliations to validate correctness., • Clear communication skills and confidence working with both finance and technical colleagues; able to explain ‘what good looks like’ and guide decision-making., • Experience with Microsoft Dynamics 365 Finance (or similar ERP finance modules) and familiarity with finance module configuration concepts., • Experience using Excel (advanced), Power Query and/or Power BI to build finance reports, reconciliations or dashboards., • Experience preparing financial information/reporting on an accruals and a cash basis., • Experience with the Making Tax Digital requirements for VAT., • Experience supporting UAT after data migration and data-focused regression testing., • Experience contributing to automation and continuous improvement initiatives within finance operations., • Interest in emerging technologies, including artificial intelligence, autonomous agents, and automationon., • Strong assurance mindset with attention to detail and a commitment to control and auditability., • Pragmatic, delivery-focused and able to simplify and standardise processes (‘adopt, not adapt’) while maintaining compliance., • Comfortable working in an environment with mixed change maturity levels., • Collaborative and able to influence stakeholders toward standardised, sustainable ways of working., • Curious and proactive, with interest in learning and continuous improvement. This role description reflects the current requirements of the position. As Project Elevate progresses, responsibilities may evolve to reflect the needs of the business., • 25 days holiday per year, plus statutory holidays and 3 discretionary days to cover the Christmas office closure., • Private medical insurance with Bupa., • Defined contribution pension scheme with 12.5% employer contributions., • Life assurance at 7x salary., • Group income protection scheme., • Interest free season ticket loan., • Employee Assistance Programme (EAP) and wellbeing app “ ”., • Cycle to work scheme., • Onsite gym with 7 weekly classes and 2 Wattbikes., • Regular staff socials and an annual company away day., • Free fruit and breakfast cereals., • Enhanced maternity, paternity and shared parental leave policies (12-month qualifying period)., • Hybrid working arrangements -minimum of 155 days in the office per year with minimum of 2 days (not fixed) per week in the office.

Commercial Gas Engineer UK Wide £47,752.38 (salary including on call standby 1:4) Permanent My client is on the lookout for an experienced Commercial Gas Engineer to join the team. You will have the opportunity to work on one of their leading supermarket contracts. The role will involve carrying out planned and reactive maintenance across several retail stores, maintaining, and repairing a range of commercial heating systems and air conditioning units. Additionally, you will undertake regular planned store visits to complete reactive work, PPMs and minor repairs as requested by the customer. Key Responsibilities – Commercial Gas Engineer • Carrying out PPM and reactive maintenance across a number of sites., • Service and repair a range of mechanical equipment, e.g. boilers, fans, pumps, AHU's, FCU's., • Carry out minor alterations and installations within the individual’s technical competence in accordance with current specifications., • Order spares to the laid-down procedures., • Identify non-repairable faults in plant and machinery and promptly advise the HVAC supervisor of findings, with recommendations regarding suitable replacement. Qualifications & Experience – Commercial Gas Engineer • SVQ/NVQ Level 3 within Heating/Ventilation/Mechanical / HVAC or Equivalent Qualification., • ACS Commercial Gas Qualifications COCN, CIGA, CORT, ICPN, CDGA, TPCP1/1A as a minimum. On Offer – Commercial Gas Engineer • £47,752.38 (salary including on call standby 1:4), • 25 days + 8 bank holidays, • Overtime, • Travel time after ½ hour each way, • Van, fuel card, tools, uniform, IT equipment provided For more information on this role, please contact Harry Waller on 01453 829778 or send a copy of your CV to Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. For details of other opportunities available within your chosen field please visit our website