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Team: Retail Location: Leamington Spa Work pattern: 37.5 hours on a rota basis (to include weekends) Salary: Starting salary of £25,644 per annum Contract: Permanent We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make life better for cats? Responsibilities of our Shop Manager: • To lead, manage, coach and develop a shop team of employees and volunteers to be the best they can be, maximising shop performance through the safe day-to-day operational management of shop activity, • To take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity as defined in the Retail Performance framework, • To support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviours of the Charity, taking responsibility for shop operations and related people management. About the retail team: • Our retail operation consists of over 80 charity shops, • Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'. What we're looking for in our Shop Manager: • Demonstrable learning and experience from working in a relevant retail environment, • Previous experience of line managing a team and building a culture to achieve a collective goal, • Experience and/or understanding of working to sales targets and budgets, • Excellent organisational skills including the ability to meet deadlines, • Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity What we can offer you: • range of health benefits, • 26 days' annual leave plus bank holidays, increasing with length of service, • Salary Finance, which empowers you to take control of your financial wellbeing, • and much more, which you can learn about here Interested? Here's how to apply: Application closing date: 22nd November 2026 Virtual interview date: TBC - Applications will be recieved as they are recieved Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. If you're enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. If successful, your recruitment journey will include: • Anonymised application form, • Virtual interview via Microsoft Teams Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey. This role requires an enhanced DBS check (including the Children's Barred List). JBRP1_UKTJ

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. The Aerospace Defense and Marine (AD&M) business of TE Connectivity are leaders in the design, development, engineering, and manufacturing of a comprehensive portfolio of connectors, fiber optics, wires, cables, antennas, circuit protectors and moldings for harsh environments. We have a global customer base and over 6000 employees in 17 sites across the world to deliver a broad range of world-class solutions for the Aerospace, Defense, Marine and Oil & Gas industry. Our more than 50,000 customers are served by dedicated sales professionals and engineers globally. Our global network of manufacturing sites that are located in France, the UK, India, China, Mexico and the US. With current overall revenues of $1.1bn, TE AD&M has an ambitious goal to accelerate the grow towards a $1.5bn business both through organic activities driven by strong execution and through inorganic strategies. Within AD&M, we encourage and embrace everyone's unique differences and we want to leverage the power of those differences to drive the innovations of tomorrow by operating with our core cultural beliefs: People First, Think Customer, Mind What Matters, Get It Right, Own It, and Be Bold. The Operations Talent Training Leader serves as the key business partner and trusted advisor for our Plant Manager in Swindon, UK. In this role, you will be responsible for identifying, developing, and retaining talent within our operations department. You will work closely with department managers to assess training needs, design, and deliver training programs, and implement talent management strategies to support organizational goa In partnership with country HR, understand business cycles and talent needs of the organization to develop ‘people’ strategies to build the capability and flexibility of the workforce to meet business goals. • Drive, in partnership with country HR, the employee engagement and culture of AD&M BU and TE., • Apply the six sigma (TEOA) principles and tools to continuously improve training processes and services., • In partnership with country HR, identify training needs aligned to the strategic workforce plan of the site and align to the onboarding process., • Develop in partnership with country HR leadership training to grow skillsets from the shopfloor through to management., • Working in partnership with the plant requirements, EH&S regulatory requirements, Engineering & HR to ensure that all training is in place as needed., • Design and develop comprehensive training programs tailored to the needs of various roles within the operations department., • Manage the documentation for training to ensure it is accurate, in date and refreshed as required., • Drive the safety culture through safety training throughout the plant., • Review & follow-up on coordination of training plans and program requirements., • Training records creation and follow up, documentation storage and audit trails in sole source solutions., • Coordinate local and external training., • Manage local labor reports, corporate & annual audits for external regulators., • Track and analyze training metrics to measure the effectiveness of training programs. Bachelor’s degree in human resources, Business Administration, or a related field. Master’s degree preferred. • At least 5 years’ experience in talent management, training, or organizational development, in an operations or manufacturing environment, • Strong understanding of talent assessment methodologies, performance management, and employee development practices, • Familiarity of manufacturing processes, equipment, and quality standards, • Familiarity with safety regulations and compliance requirements in a manufacturing setting, • Excellent communication and interpersonal skills, with the ability to engage and motivate employees at all levels., • Exceptional organizational skills and attention to detail, • Proficiency in Microsoft Office Suite and learning management systems. #jobsEMEAAD #J-18808-Ljbffr

Salary + Commission - On Target Earnings £40,000 Are you a high-achieving sales professional with a talent for finance sales and a passion for used vehicles? Join a team where your individual impact is truly valued. At Great Central Auto, we aren't your typical corporate dealer group. We are a well-established, family-run business in the Midlands that has proudly represented Vauxhall for over 35 years. We are looking for a hardworking, target-driven Sales Consultant to join our Rugby used car showroom, Great Central Auto. The Role This is a comprehensive sales position focused on our used vehicle stock. You won't just be selling cars; you will be an expert in providing tailored finance packages and add-on insurance products, ensuring every customer drives away with the right protection and the best car for their needs. Working Hours: Typical Week: Approx. 45 hours. Sundays & Bank Holidays on a rota: 11:00 am - 4:00 pm. One Day off in the week. What You'll Bring to the Team Product Knowledge: Experience in selling used vehicles, including the presentation of Finance and Insurance (F&I) products. Drive & Ambition: A real desire to be the best and a hunger to maximize every sales opportunity. Team Player: While you are driven by personal targets, you must be a dedicated team player who supports the wider success of the showroom, as you will be working as part of a small close team. Communication: Effective relationship-building skills with a strong customer service orientation. Resilience: The ability to cope under pressure in a busy retail environment. Technical Skills: IT literate with a full UK driving licence. Location: Ideally living in the Rugby area with previous motor trade sales experience. Knowledge of ADP/Kerridge systems. Click Dealer Showroom Management System. * Experience within a Main Dealership or Used Car operations. Why Great Central Auto? We believe our people are individuals, not numbers. As part of our family business, your contribution makes a tangible difference to our department's success. We offer a supportive atmosphere where teamwork is the backbone of our 35-year success. Ready to take the next step in your automotive career? Professional customer service, I recommend. #J-18808-Ljbffr

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices, and R&T centres around the globe. Become a part of the “strength within”.Hexcel is currently seeking a Core Manufacturing Manager for our Duxford, UK location.The selected individual will be responsible for, but not limited to, the following obligations:Lead and maintain a safe manufacturing environment, ensuring compliance with all health, safety, and environmental requirements.Manage production operations to deliver quality, cost, delivery, and performance targets.Develop and implement annual production plans and support achievement of business objectives.Lead, develop, and performance manage a team of 50+ employees, including supervisors and technical staff.Ensure products are manufactured to customer requirements, quality standards, and delivery schedules.Drive continuous improvement initiatives using Lean, Six Sigma, root cause analysis, and other improvement tools.Manage manufacturing assets, inventory, and resources to maximise efficiency and control costs.Support the introduction of new products, processes, and technology transfers into manufacturing.Lead quality investigations, resolve non-conformances, and promote a right-first-time culture.Collaborate with planning, maintenance, engineering, R&D, and other stakeholders to improve plant performance and support business growth.Qualifications:A degree or equivalent in Chemistry, Chemical Engineering, Engineering or Materials Science.Experience working within manufacturing environment at supervisory/management level, with proven communication skills at all levels.Experience of working with a diverse range of technologies and demonstrated ability to manage multiple projects simultaneously.Able to set priorities and address problems in a timely manner.Experience of working to deadlines and working well within a team.Good planning and leadership skills.9 Phase root cause analysis, Lean six sigma, Process Failure mode effect analysis, Kaizen considered an advantageMicrosoft office suite essential and a high level of skill and experience with ExcelSkilled user of Minitab considered an advantageCandidates must be eligible to work in the country where the position is based. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.SummaryLocation: UK - DuxfordType: Full time

FLSmidth seeks a Technical Sales Manager – Crushing Equipment to drive equipment and aftermarket sales by applying in-depth crushing technology knowledge and understanding customer operations. You will target mine sites, quarries, engineering firms, and OEM partners with technically sound value pr

Job Description Summary Join GE Power Conversion & Storage, a division of GE Vernova, where we are at the forefront of advancing energy conversion and storage systems. Our objective is to empower utility and industrial clients by tackling complex electrification challenges and guiding them towards a sustainable future, while collaborating globally to enhance energy efficiency and decarbonisation through our advanced technologies. Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Management and Manufacturing | Industries: Electric Power Generation Key Responsibilities • Develop and implement strategic commercial plans tailored to efficiently achieve business objectives in accordance with industry regulations and processes related to public sector bidding., • Lead and manage the tendering process, including proposal development, pricing strategy and risk management, with a strong understanding of public bidding procedures and industry‑standard terms such as NEC and FIDIC., • Negotiate contracts and agreements with customers, ensuring familiarity with agreements pertinent to the Energy Sector, such as NDAs, MOUs and Consortium Agreements, while maintaining alignment with company goals., • Collaborate cross‑functionally with sales, legal, technical and operational teams to ensure seamless execution of commercial initiatives that respect public sector procedural requirements., • Review and redline contractual terms, ensuring they meet company objectives and industry standards; lead negotiations with customers, working closely with legal teams to address complex issues and ensure compliance., • Extract and analyse data from internal systems to generate insights that inform strategic decisions and align with industry protocols., • Evaluate and mitigate contractual risks, establishing robust risk management processes that adhere to security classification and compliance standards., • Maintain strong relationships with key internal stakeholders and customers, acting as a trustworthy and polite advisor familiar with industry‑standard procedures. Qualifications • Bachelor’s degree in Business Administration, Engineering or a related field., • Significant experience in commercial management, with a strong preference for familiarity with Government Contracts within the Defence sector., • Demonstrated experience in negotiating high‑value contracts and managing complex commercial operations., • Strong analytical skills with the ability to develop strategic insights and actionable plans., • Excellent communication and interpersonal skills, with the ability to influence and lead cross‑functional teams., • Proficiency in relevant software tools (e.g. Salesforce, Excel, CPQs) is preferred. What We Offer • Engaging and challenging projects that drive industry innovation., • A flexible work environment that respects work‑life balance and personal needs., • Competitive compensation package and comprehensive benefits, including pension plans, health insurance and generous vacation policies., • Opportunities for professional growth and development within a supportive and collaborative team culture. Join us in making a meaningful impact in Marine Defence and advancing your career with GE Power Conversion & Storage. We look forward to welcoming a new member to our team! Additional Information Relocation Assistance Provided: No #J-18808-Ljbffr

Lead the team. Win more business. Make your commercial impact across Kew Green Hotels. We’re looking for an ambitious, commercially driven leader to head our central Group Reservations, Meetings & Events function. Reporting to the Commercial Director, you’ll bring our central team and hotels together to convert more enquiries, grow revenue and create booking experiences that keep customers coming back. You’ll take ownership of performance across our Reservations, Meetings & Events operation, turning commercial ambition into results. Leading through your managers, you’ll build confident teams that spot opportunities, sell effectively and turn enquiries into confirmed business. This is your opportunity to shape how our central team and hotels work together: sharpen the sales approach, remove friction from booking journeys and make smarter use of people, data and technology to unlock growth. Key responsibilities include: • Lead, coach and develop managers and teams, with clear sales priorities, high standards and accountability for results., • Win more group, meetings & events business by improving enquiry handling, sales conversion and booking quality., • Remove friction from booking journeys and embed practical operating procedures that help teams sell more and deliver a consistently strong customer experience., • Turn performance data and customer feedback into action: identify missed opportunities, focus coaching and measure commercial improvement., • Get more from PMS, CRS, pricing, CRM and contact-centre systems to strengthen sales effectiveness and make booking easier., • Partner with Commercial and hotel Operations colleagues to align resources with demand, improve customer experience and drive sales growth., • Lead process and technology changes that improve performance while keeping teams engaged and service standards high., • Build productive relationships with brand partners and technology suppliers to unlock improvements across the operation. You’re a people leader with a commercial edge. You know how to motivate teams, challenge the status quo and turn a good sales operation into a stronger one. You combine clear expectations with hands‑on coaching, build trusted relationships and follow through from opportunity to action to results. We’re looking for someone who brings: • Significant hotel‑sector leadership experience, ideally in a hotel management company, branded group or multi‑property operation., • Success leading sizeable teams through managers, developing talent and creating a culture of commercial ownership., • Strong group reservations and meetings & events sales expertise, with clear evidence of improving conversion, growing revenue and strengthening commercial results., • A practical track record of simplifying booking journeys, embedding effective procedures and quality frameworks, and improving service delivery., • Confidence turning hotel and partner systems, CRM and BI reporting into insight, better decisions and focused action., • Credibility with Hotel Managers and the ability to bring Operations and Commercial teams together around shared goals., • Experience delivering operational and technology change while keeping people engaged and service performance strong. Experience with OPERA or OPERA Cloud would be a strong advantage, alongside knowledge of IHG brands and systems. Experience leading a central reservations, groups, meetings & events or commercial hub supporting multiple hotels, plus familiarity with omnichannel platforms, would also help you make an impact. Make an impact and enjoy rewards that support your career and life outside work: • Career development through fully funded apprenticeships and our internal development programme., • Employee hotel rates, with great discounts on stays around the globe., • Attractive discounts across a variety of major retailers, restaurants and days out., • Free use of our gyms, pools, and leisure facilities., • 24/7 wellbeing, financial and legal support through our Employee Assistance Programme. Shortlisted candidates will start with a 15-minute phone conversation with our recruitment team to explore the role and your experience. If successful, you’ll meet with the Commercial Director to discuss the impact you could make. At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at - we’re here to support you. Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. People power our business. Commercial performance and great guest experiences drive us. Join us and help build hotels and teams we’re proud of. Learn more about who we are and what drives us at www.kewgreenhotels.com. #J-18808-Ljbffr

• Lead and develop a team of sales managers and business development professionals, setting clear direction, individual plans, and performance expectations., • Drive segment revenue growth in line with the annual operating plan, with a target of approximately $50M across Industry and Oil & Gas., • Build and maintain senior-level customer relationships, identifying and converting strategic opportunities across new and existing accounts., • Define and execute the segment's go-to-market strategy, including Scandinavian market development., • Shape compelling value propositions by aligning customer requirements, market trends, and GE Vernova's full product and service portfolio., • Manage and develop the opportunity pipeline using Salesforce, ensuring accurate forecasting and reporting., • Collaborate closely with internal stakeholders including operations, commercial, and second-line account management to ensure full coverage of the installed base., • Champion GE Vernova's values and standards across safety, quality, integrity, and customer focus. GE Vernova's Power Conversion & Storage business is looking for a commercially driven sales leader to take ownership of the Industry and Oil & Gas segment across Northern Europe. This is a senior leadership role with real scope - managing a team of sales and business development professionals, shaping the segment growth strategy, and driving meaningful revenue across the UK and Nordics., Proven experience leading a commercial sales team in an industrial or energy-related environment. • A background selling technically complex equipment or solutions - either into oil & gas, metals, mining, or heavy industry, or selling comparable products (such as drives, controls, switchgear, or power electronics) into industrial markets., • Technical credibility sufficient to engage confidently with engineering and procurement stakeholders - whether gained through formal qualification or extensive industry experience., • Strong commercial acumen, including pipeline management, value-based selling, and competitive positioning., • Good understanding of the oil & gas market segment., • Demonstrable experience using a CRM platform (Salesforce experience is a strong advantage)., • A valid driving license and passport, with the ability to travel across the UK and Northern Europe (up to approximately 20-30% of working time)., • Degree in electrical engineering, automation, controls, or related discipline., • Direct experience with power conversion products such as variable frequency drives or industrial automation systems., • Familiarity with Scandinavian markets, customers, or business culture., • Lean or Six Sigma certification. GE Vernova is a purpose-built global energy company, helping customers electrify and decarbonise the world. Our Power Conversion & Storage business works with customers across oil and gas, metals, mining, and heavy industry, delivering drives, controls, automation, solar, and battery energy storage solutions - as well as long-term service and upgrade programmes for existing installations. This role sits at the heart of that growth ambition. You will directly lead a team of six sales professionals, set the direction for how we develop and win business across the segment and region, and personally engage at senior levels with key customers and partners. The territory spans the UK and Northern Europe, with a particular focus on expanding our presence in the Nordics. We believe the work we do matters - and we want the people who do it to thrive. Here is what you can expect when you join GE Vernova in the UK • A performance-based bonus under GE Vernova's sales incentive plan, rewarding delivery against your targets., • A company car or car allowance as part of your benefits package., • Access to FlexChoice, GE Vernova's flexible benefits programme, giving you the ability to tailor your package each year to suit your personal needs., • A defined contribution pension scheme, with a competitive employer contribution through the Pension Saver plan., • Comprehensive family private medical cover (inpatient, outpatient, and diagnostic), with the option to flex your level of cover., • 26 days annual leave, with the option to buy or sell days through FlexChoice., • Life assurance at above-market levels, with flexibility to increase cover., • Group income protection, providing a proportion of your salary for up to five years if you are unable to work due to illness or injury., • A Lifestyle Account - GE Vernova contributes £60 and matches your contributions up to £300 per year, which you can put towards fitness, wellbeing, or personal development., • Digital learning resources, leadership development programmes, and on-the-job growth opportunities. GE Vernova is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. #J-18808-Ljbffr

Sign in to set job alerts for “Sales Operations Manager” roles. Manager, Sales Operations - EMEA. As our Ads program scales, we’re building out a team that will help steward and support our go-to-market strategy, specialising in Sales Operations.

You will drive growth through data-informed strategies, Salesforce insights, and cross-functional collaboration with Sales, Marketing, Supply Chain and Finance.

Smarsh is looking for a Senior Manager of Sales Strategy & Operations to own Sales Ops for our International and Channel segments — two of our most complex, nascent, and highest-growth-opportunity segments. Sales Operations, Revenue Operations, or a closely related GTM function, ideally in B2B Saa

Associate Director of Sales Operations to support revenue growth through sales strategies, processes, and programs across the organization.

Establish strong working relationships with peers in other Sales Operations teams and cross functional partners (business operations, sales leadership, compensation,financeand systems teams) to achieve objectives. Our GTM Sales Strategy & Operations team is at the core of LinkedIn Talent Solutions,

Commercial and analytical acumen to interpret sales data, leverage Salesforce insights, identify growth opportunities, and translate market trends into effective sales and business strategies. A results-oriented mindset with strong operational focus to manage day-to-day sales activities, drive proce

Use Salesforce, ZoomInfo and LinkedIn Sales Navigator to identify prospects, analyse sales activity and uncover commercial opportunities. You are an experienced professional with a strong background in sales operations, commercial intelligence, sales enablement or business analysis. This is an excit

Smarsh is seeking a Senior Manager of Sales Strategy & Operations to own the international and channel sales ops across regions.

LinkedIn, the world's largest professional network, is seeking a GTM Sales Operations Associate. This hybrid role sits at the center of our global sales and operations teams, advising executives and scaling planning processes to drive growth and efficiency. You will build sales territories, set targ

Sales Operations, Revenue Operations, or a closely related commercial analytics role. Own global Sales Operations/Revenue Operations. Advanced hands‑on experience with Salesforce and sales analytics/BI tooling.

A leading tech company in the United Kingdom is seeking a Director, Global Sales Strategy & Operations to shape the sales strategy and manage a high-performing team. Candidates should have over 10 years of experience in sales operations, with strong analytical skills and the ability to drive cross-f

DISCO, a music tech company, seeks a VP of Sales and RevOps to lead global sales and RevOps, setting a clear strategy and a scalable GTM engine.

You will collaborate with Sales, Customer Success, Marketing, Product, and GTM Operations teams to align strategy, maximize efficiency, and accelerate revenue growth. Proven ability to scale sales operations and implement effective processes in high-growth SaaS/tech environments. Director, Global Sa

The Sales Manager will support vehicle sales, oversee operations, manage customer databases, and support the sales team in Gloucester.

Support sales team by managing customer inquiries, processing orders, coordinating with suppliers, and ensuring smooth administrative operations for UK and French business activities.

Provides administrative and proactive support to the UK sales team, responding promptly to customer inquiries and liaising with internal/external bodies, focusing on sales, hire, and repairs.

Company: Airbus Operations Limited Employment Type: Permanent ------- Experience Level: Professional Job Family: Supplier Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your appl

What’s it like to be a Sales Assistant?. Do you provide a best-in-class sales experience through positive and purposeful interactions that leave a lasting impression?.

Company: Airbus Operations Limited Employment Type: Permanent ------- Experience Level: Professional Job Family: Programme & Project Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relati

What you will be doing Leading project Initiation/handover meetings with all stakeholders including Sales, Design, QS.

Your Company: Apply for a role today as a Field Sales Executive at Charity Link and you'll be working for a company with over 30 years of experience. We are actively searching for people with face-to-face field sales skills to work on behalf of some of the nation's best known and respected charities

Ensure operations notices, bulletins, and urgent safety alerts are produced and briefed to all affected parties in a timely manner - and displayed on the operations notice board. Management of the LM RIC rail operations team, ensuring effective utilisation of competent resource to safely deliver rai

We are actively searching for people with door-to-door field sales skills for to work on behalf of some of the nation's best known and respected charities. When you join Charity Link you'll be part of sales teams with a wealth of experience and are passionate about fundraising. Apply now and take yo

Onsite Recruitment Account Manager - The Package Financial: Excellent salary prospects Weekly Pay (Friday) Death In Service Company Contribution Pension Scheme Welfare: Generous holiday entitlement – 28 days rising to 33 after service length increases An extra day off during your birthday month In

Experience in high-rejection, face-to-face or B2B sales environments - field sales, door-to-door, telecoms, energy broking, merchant services, or similar. This is a high-reward role designed for resilient, self-directed sales professionals. Many of our most successful Sales Partners earn £200,000+

This Sales Executive position offers a fantastic platform to make a tangible impact, join a rapidly expanding business, and accelerate your career. Find new customers and generate sales opportunities to drive business growth. Team up with branch, category and estimating departments to deliver tailor

Team player but can work autonomously Mitchell Maguire is a specialist construction field sales recruitment consultancy, dealing exclusively with construction field sales jobs, construction field sales vacancies and specification field sales positions within: Area Sales Manager, Business Development

About you This may suit someone who has previously worked as a car sales executive, retail manager or sales manager. Job Introduction We are currently recruiting for a Car Sales Executive to join our Toyota Dealership in Coventry. Role and Responsibilities As a Sales Executive with Listers you'll ma

Maximising Profit: By following the sales process and achieving the monthly KPI's for unit sales, profit per unit and add-on products. This role would ideally suit someone who has previously worked in automotive sales, however if you are a successful sales person who can demonstrate an ability and r

Langley Trust is seeking an experienced and values-driven Project and Change Manager to play a key role in delivering our business transformation agenda.Working closely with the Head of Business Transformation, you will lead and support projects that improve systems, processes and ways of working ac