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The Employee IT Experience Team are looking for an enthusiastic and customer focused Customer Success Manager at Higher Officer (HO) grade. Customer Success Manager - Telford - Plaza 1 and 2 About the job Job summary Discover a car

The Customer Success Manager oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. The CSM II will perform hands‑on account management activities as well as collaborate with other team members

A leading recruitment platform in the United Kingdom is seeking a Customer Success Manager to partner directly with Small Business and Mid-Market customers, supporting their recruiting operations. This role offers an opportunity to make a significant impact on customer satisfaction and success by en

Customer Success or a similar client-facing role. You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Deliver seamless onboarding experiences, ensuring clients are set up for success.

A forward-thinking waste management software company seeks a Customer Success Professional to enhance the waste management operations of municipalities and haulers. The ideal candidate has experience in Customer Success, strong relationship-building skills, and a commitment to sustainability.

As the Customer Success Manager youll prioritise the needs and satisfaction of their customers. Job Title: Customer Success Manager. Proven experience as a Customer Success Manager.

A leading data center solutions provider in Greater London is seeking a Customer Success Manager to ensure operational service excellence for strategic customers. The ideal candidate will manage customer engagements, service level agreements, and customer health while facilitating communication and

A leading technology firm in the United Kingdom is seeking an experienced professional for a full-time position focused on driving client success. This role requires at least 10 years of experience in Strategic Client Success or related fields.

As the Regional Manager of Customer Success for EMEA & APAC, you will manage 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions. Manage, mentor, and develop a distributed t

A leading HR technology provider in Greater London seeks an experienced Customer Success Manager to enhance client relationships and drive success. Responsibilities include managing customer adoption and usage, executing tailored strategies, and engaging stakeholders at all levels.

We’re looking for an experienced Customer Success Manager who is excited by t opportunity of scaling an AI startup and is someone who enjoys helping people, solving problems, and working on interesting projects. Customer Success at DG owns all post- sales customer engagement. Understand customer r

This role reports to our Customer Success Manager and is part of the wider Sales team. Your success will be measured by customer retention and revenue growth across our SaaS accounts. While most customers get started successfully with our documentation, some face challenges in driving adoption among

A leading AI advertising company in the UK is looking for a Customer Success Manager/Account Manager to drive client success and manage campaigns. This pivotal role demands a client-centric approach with a minimum of 4 years in account management or customer success.

Customer Success Manager, EMEA. Some experience in a sales focused Customer Success role a plus. Manage the sales process from initial contact to contract negotiation and signing, ensuring a seamless handoff to the Customer Success team.

As a Customer Success Manager at Send, you’ll play a pivotal role in helping our customers realise measurable value from our platform while driving long‑term growth and retention. The Customer Success Manager Role. Reporting to the Head of Customer Support & Success, you’ll act as a strategic

A global financial services company is seeking a Senior Technical Account Manager to support third-party index data. The company values innovation and is committed to delivering exceptional customer service.

As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. Understand and advise customers’ priorities with Contentful, capture and commu

Gain a deep understanding of each customer’s needs to ensure their critical success factors are met. We have an exciting vacancy for a Senior Account Manager. The successful candidate will join a vibrant and commercially successful business.

You'll help create and establish a robust customer success solution for XRS, with opportunities to grow and shape the future of customer success management at CBRE. A couple of years enterprise customer‑facing experience in Customer Success, Technical Account Management, Training, or Consulting ro

A leading technology firm is seeking a dedicated Customer Success Manager in Greater London to oversee post-sales customer health and enhance service delivery. Your responsibilities will include conducting service reviews, ensuring SLA compliance, and managing customer escalations. You should have a

A leading investment technology firm in Greater London is seeking a Customer Success Manager to own the delivery of their platform.

Customer Platforms- Senior Manager. Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions. Our purpose is to champion the customer, helping busine

Customer Success Manager managing enterprise accounts. Enterprise Customer Success Manager. We’re looking for an Enterprise Customer Success Manager to join our team in London.

We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. Customer Success, onboarding, support, or operations in a SaaS environment. Proficiency with CRM systems, automation tools, and (ideally)

We’re looking for an experienced and commercially minded Enterprise Customer Success Manager (CSM) to join our growing Customer Experience team. Data‑driven approach to customer success, with experience leveraging usage data and success metrics to inform strategies. Customer Success, Account Man

Reporting to the Head of Customer Success, the Customer Success Manager, Enterprise (CSM, Ent) manages a portfolio of customer accounts and drives customer value realization, engagement and retention across the RightShip product suite. Ensure a smooth transition from Sales to Customer Success by sup

As our Customer Success Manager for Europe, you will be the architect of a seamless customer journey, owning the process from contract signature to long-term value realization. You proactively audit customer workspaces to ensure all technical and operational parameters are correctly configured, unde

A leading edtech company in Greater London seeks a Customer Success Manager to drive account management and customer engagement results. The role is hybrid, requiring 2-3 days on-site in Shoreditch, and involves significant responsibilities in account expansion and customer experience.

The Senior Customer Marketing Manager will own the execution of onboarding, adoption, expansion, and advocacy initiatives. Define and track success metrics with Marketing Ops and Customer Success. Senior Customer Marketing Manager – Pinpoint | London (Remote, UK-based).

A maritime solutions provider in the UK is seeking a Customer Success Manager on a fixed-term contract to enhance customer satisfaction and retention. Suitable candidates should have a bachelor's degree, relevant experience in customer success, and excellent communication skills. The role involves l

As this newly created role as Senior Product Manager for our Comms Experience team, you will lead a critical pillar of the UW customer tech stack. We are looking for a Visionary & Execution-Oriented leader who can define the future of digital engagement while acting as a Customer-Centric Advocate to

A prominent helpdesk software provider is hiring a Customer Success Manager to manage a diverse customer portfolio, driving retention and growth. Candidates will thrive in a collaborative environment and have significant commercial responsibility, reporting to the Director of Customer Success. This

Our Strategic Customer Success Manager (Enterprise) will own relationships with some of our highest-value customers, multi-location franchise accounts, and strategic technical partnerships. Strategic Enterprise Customer Success Manager (TeamUp UK). Contribute to the development of processes that ele

A software solutions provider is seeking a Strategic Customer Success Manager in London to enhance customer onboarding, retention, and growth. In this role, you'll manage customer outcomes and ensure they receive maximum value from the SaaS platform. The ideal candidate has customer-facing experienc

A leading SaaS company in London is seeking a Customer Success Manager to enhance client success and drive revenue growth. Candidates should have at least 2 years of experience in account management or customer success, strong communication skills, and a background in B2B software, logistics, or Saa

A global travel advertising company is seeking a Senior Client Success Manager for a 12-month maternity cover.

A leading internet security company in Greater London is seeking an experienced Customer Success Manager. The role involves managing post-sale experiences for enterprise customers, ensuring satisfaction and retention by demonstrating the value of Cloudflare's services. Candidates should have a stron

Immersive is hiring! Could you be our next Senior Customer Success Manager? We’re looking for an experienced, proactive and value-driven individual to join our established Customer Experience team in the UK as a Senior Customer Success Manager, primarily working with our UK Defence clients. With c

A dynamic hospitality tech company in London seeks a Senior Customer Success Manager to manage about 100 SMB customer accounts. The role involves driving customer satisfaction and retention while collaborating closely with multiple stakeholders.

Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Build and execute structured Success Plans aligned to customer KPIs. Run regular business reviews with senior stakeholders.

You have experience as a Customer Success Manager in SaaS or other tech‑enabled services. Providing exceptional customer service, resolving issues quickly and professionally to maintain customer satisfaction. Collaborating with business development teams to run successful QBRs, identify opportunit

Customer Adoption and Success Manager. Customer Adoption and Success Manager. Configure systems to automatically route "Low Maturity" customers to high‑touch interventions and "High Maturity" customers to automated innovation paths.

In this pivotal role, the Customer Success Manager will be at the forefront of our client‑centric approach, working closely with our customers to understand their unique needs and objectives in the gambling and payments industry. Strong trackิดต่อ of driving customer success, retention,

The Tasker Success Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform. Proficient with BI, Google Workspace, and customer success tools. The Tasker Success team helps Taskers

As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Success at scale. The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, a

As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform. Collaborate on key internal projects that evolve the Customer Success

The Customer Success Team is at the heart of ACI customer experience. A typical day at ACI for a Principal Customer Success Manager is:. As a Principal Customer Success Manager in United Kingdom, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!.

A leading EV solutions provider in Greater London is seeking an experienced Customer Success Manager for Europe. The ideal candidate will have over 5 years of experience in customer success within a B2B SaaS environment, equipped with strong data discipline and an enterprise customer mindset. The ro