2nd Line Support Engineer
hace 3 días
Manchester
IT Support Analyst – Financial Services. Our client, a well-established financial company, is seeking an experienced IT Support Analyst to join their internal IT team. This is a client-side role, providing critical technical support and contributing to the smooth operation of the company’s IT infrastructure. Key Responsibilities • Provide 2nd line remote and on-site support to employees across the organisation., • Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently., • Support IT infrastructure projects, system upgrades, and technology deployments., • Troubleshoot issues across Microsoft 365, Azure AD, Windows Server, networking, and endpoint environments., • Collaborate with senior engineers and external vendors where required., • Maintain accurate documentation and communicate clearly with internal stakeholders., • Identify opportunities to improve IT processes and service delivery. Essential Skills & Experience, • 1-2+ years’ experience in IT support, ideally within a corporate or financial environment., • Strong experience with Microsoft 365, Intune, and Azure AD., • Solid understanding of Windows Server, Active Directory, and Group Policy., • Good grasp of networking fundamentals – VLANs, VPNs, DNS, DHCP, firewalls., • Excellent communication and customer service skills., • Full UK driving licenc...