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Customer Insight Analyst – Hakim Group Location: Darwen (3 days per week in the office - BB3 1AE) Joining the Hakim Group means becoming part of a close-knit family of independent optical practices across the UK and Ireland. A career here offers empowerment, innovation, and support in a community of passionate professionals. As Hakim Group expands, we’re investing in understanding our patients better. We’re looking for an experienced Customer Insight Analyst to analyse data from CRM, POS, digital platforms, and surveys, turning complex information into clear insights. You’ll uncover behavioural trends, enhance segmentation strategies, and drive retention and conversion. You’ll also analyse satisfaction and advocacy data, using sentiment and key driver analysis to pinpoint areas for improvement. Roles & Responsibilities • Analyse patient and customer data across CRM, POS, digital platforms, and survey responses to identify behavioural trends and growth opportunities., • Design and interpret customer satisfaction and advocacy surveys, applying sentiment analysis and key driver modelling to surface actionable insights, • Build dashboards and reporting frameworks linking Recall performance, satisfaction scores, and repeat purchase behaviour to commercial KPIs, • Act as the key liaison between marketing teams and technical partners throughout the design and build of a new Customer Data Warehouse, • Support campaign targeting and personalisation through cohort analysis and predictive modelling., • Maintain retention dashboards to track CLTV, recall conversion, repeat purchases, and churn risk., • Collaborate with Marketing, Operations, Product, and Practice teams to inform lifecycle communications and service improvements, • Lead pre/post campaign analysis and contribute to the testing roadmap to steer optimisation priorities, • Translate complex data into clear, executive-ready insights for internal stakeholders and partner briefings, • Ensure compliance with GDPR and healthcare data governance standards. The Ideal Candidate We’re looking for a commercially minded analyst who blends technical expertise with strategic thinking: • Proven experience at a strategic level in customer insight, CRM analytics, or marketing analytics (ideally in healthcare, D2C, optical retail, or service sectors)., • Strong skills in SQL and Python, with experience using Power BI, Tableau, or similar visualisation tools and experience working with data warehousing environments, • Deep understanding of segmentation, lifecycle mapping, and campaign performance measurement., • Experience with CRM channel data (DM, SMS, Email) and MarTech ecosystems., • Confident designing and interpreting surveys, including sentiment and key driver analysis., • Ability to transform complex data into clear, actionable insights and strategic recommendations., • Experience building dashboards and managing reporting cycles independently., • Familiarity with demographic profiling tools like Mosaic or NSPL is a plus., • Strong knowledge of GDPR and data protection protocols. Please note: Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.

Technical Sales Manager – Polymer Additives (Flame Retardants) Northwest £60K plus benefits This is an excellent opportunity for a commercially strong, experienced technical sales manager to join a highly regarded, industry-renowned company. Having recently undertaken an MBO, the owners are targeting substantial and profitable growth, and this role is a key part of that plan. From its UK base and through an effective global network, the company has ambitious plans for sales into the worldwide Flame-retardant plastics and polymer market, which will be realised through recent successful product development and a greater emphasis on direct market contact. Our client manufactures and markets a technically strong range of products which require detailed and innovative commercial leadership to ensure that the company remains at the forefront of their chosen sectors along with strong relationship building and a planned, systematic approach to ensure that ambitious business growth plans can be delivered. Reporting to the Sales and Marketing Director, the appointee will be responsible for the significant growth of revenue and commercial activity across the international Flame-retardant markets. With full accountability, the appointee will be given substantial autonomy to manage and grow the business from its current base, with strong focus on the sale of the Company's range of Flame-retardant synergists and polymer additives. The incumbent will ensure product and service development is a key component of future growth and will collaborate closely both internally and externally to drive forward the extensive pipeline of commercial opportunities. This position can develop further into a senior and influential role within the company, and the right individual will enjoy the opportunity to contribute to the overall long-term development of the wider business. As such, cultural fit will be of paramount importance, as will technical understanding alongside an entrepreneurial and international approach to develop and deliver the Company's aspirations. Candidates, ideally qualified to degree level or equivalent in Polymer Science, Engineering or a technical discipline, should demonstrate a track record of the international solution selling of technical products, commercial management, strategic thinking, strong teamwork, a high level of integrity and a desire to build strong relationships both internally and externally. Experienced in leading and managing both direct and indirect sales, along with the personal development and successful closure of new business opportunities, the appointee will demonstrate drive, tenacity, ‘presence' and strong financial awareness coupled with exemplary communication & presentation skills. Listening, influencing and negotiation will all be key competencies along with strong analysis and decision-making skills and a positive, enthusiastic outlook which will engage others to deliver exceptional results. Interested applicants should send a detailed CV and covering letter quoting current salary and reference 2601/web. JBRP1_UKTJ

A growing marketing firm is seeking a Marketing Executive to join their team in Leigh, Greater Manchester. This role offers the chance to shape and grow the marketing function while supporting both in-house and external marketing initiatives. The ideal candidate will have relevant marketing experien

Senior Account Manager - BAE Our client is a fast-growing, multi-million £ advanced engineering company that delivers a range of complex systems, solutions, products and technical services to the civil aerospace and defence markets. To support their continued growth with BAE in particular, we are looking for a dynamic and visionary, senior level Senior Account Manager to lead the further commercial growth and engagement with this group. Having senior level contact awareness within BAE already, this is a high-impact role and is to drive revenue and margin expansion across BAE’s business lines, in alignment with our clients’ global Group strategy. You will combine sharp strategic thinking with strong leadership and client management skills—nurturing C-level relationships and steering business plans that deliver commercial success. Responsibilities: Strategic Road mapping: Define and execute a 3-year business plan and expansion roadmap across major accounts and new high-potential clients Commercial Growth: Implement sales strategies, pricing policies, and positioning to meet revenue and profit objectives Customer Relationships: Build trusted partnerships at C-level, SVP, VP and director levels, with a focus on long-term value creation Market Intelligence: Conduct customer mapping and market analysis to identify high-growth opportunities and anticipate client needs Sales Lifecycle Management: Oversee full sales lifecycle—from prospecting and lead generation through to negotiation, deal closure and renewal of framework agreements Pipeline Ownership: Manage the global sales pipeline ensuring alignment to strategic targets and budget performance Innovation & Offer Development: Collaborate with cross-functional teams (Marketing, Solution Architects, Delivery) to design and promote new service offerings and cross-sell initiatives CRM & Reporting: Ensure high-quality reporting and visibility of sales activities through the CRM Operational Integration: Partner Capability Heads to shape resourcing plans and forecast delivery structures for scaling success Delivery Oversight: Participate in internal and external reviews, track key delivery KPIs, and drive continuous improvement Marketing Engagement: Support external visibility and client engagement through marketing and communications initiatives Skills A comprehensive background in sales within the engineering sector including having a solid understanding of the defence sector. High motivation and a competitive streak to “out-perform” others (both competitors and internally). Highly personable with strong relationship building skills at a VP and executive / decision maker level. A proven track record of winning business with a clear understanding of sales process associated with complex solution-based sales. The commercial understanding to estimate the financial impact of an opportunity, both with the client and internally, coupled with risks and opportunity management. Working remotely ideally in the Northwest of the UK, you will have the ability to travel nationally on a regular basis, and on occasion internationally. Benefits Highly competitive salary and package. Collaborative working environment – working shoulder to shoulder with our clients and peers through good times and challenges Empowering all enthusiastic technology loving professionals by allowing them to expand their skills and take part in inspiring projects Competitive company benefits Always working as one team and challenge the status quo Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

Strategic Account Manager – fully remote (must be UK based). UK body to bring on board a Strategic Account Manager. As Strategic Account Manager, you will offer a consultative approach to solving clients’ challenges across the areas of learning & development, training, health & safety, wellbeing

A leading home improvement company is seeking a Senior Product Manager to spearhead the Group Marketing & Loyalty Platforms.

A leading independent day school in England is seeking a dynamic Director of Marketing, Admissions and Engagement. The role involves leading marketing and recruitment strategies to enhance the school's position in a competitive landscape. The ideal candidate will possess significant experience in ma

If you re a well-rounded, commercially minded Marketing Manager looking for real autonomy, strategic influence, and the chance to build a marketing function that directly supports enterprise-level IT services, this role offers scope, ownership, and long-term impact. Proven experience in a Marketing

This role involves leading strategic marketing initiatives, enhancing brand presence, and generating new client opportunities. A full service law firm in Central London is seeking a Marketing and Business Development Manager to drive its growth.

A leading supply chain technology provider is seeking a marketing professional to drive promotion strategy development and oversee marketing channel expansion. The role involves designing and executing marketing campaigns and optimizing platform operations. Ideal candidates should have a proven trac

A leading public service broadcaster is seeking a Director of Growth & Lifecycle Marketing to own the end-to-end marketing strategy for viewer acquisition and retention. This role demands expertise in data analysis and team leadership to drive successful marketing campaigns. The ideal candidate will

A full-service marketing agency in the UK is looking for a Marketing Account Manager to manage and grow client accounts. Ideal candidates will have over 3 years of experience in a marketing agency, strong digital and content marketing skills, and excellent client communication abilities. The role in

A healthcare technology firm in London is looking for a Product Marketing Lead to define the positioning and messaging of their innovative platform. This role combines strategic oversight and hands-on execution, ideal for a marketer who excels in translating complex products into clear messaging.

In this role, you'll manage strategic client relationships and oversee campaign execution across various services. The ideal candidate has over 6 years in influencer marketing and strong skills in project management and team leadership.

A leading contract catering company in the UK seeks an exceptional Marketing Director to elevate its brand and lead its marketing strategy. Candidates should be strategic thinkers with strong leadership skills, experience in hospitality or foodservice, and a passion for sustainability.

A global news organization in London is seeking a Strategic Marketing Manager for Climate, Commodities & Energy to lead marketing for a portfolio of events. The ideal candidate has 4+ years of B2B marketing experience, excellent copywriting skills, and familiarity with the energy sector. The success

A leading technology company is seeking a Senior Regional Marketing Manager to spearhead marketing initiatives across the UK and Europe. This role involves developing and executing strategic marketing campaigns, managing event logistics, and tracking performance metrics to drive revenue growth. Idea

A Global FMCG Company is seeking a strategic, commercially minded Senior IT Manager to align technology with Commercial and Marketing objectives.

This hands-on strategic role requires someone with senior experience in sales and marketing, ideally within premium restaurants. A background in managing high-revenue businesses and digital marketing expertise is essential. A leading restaurant group in Central London is seeking a Sales and Marketin

A leading security and fencing company in the UK is searching for a Marketing Manager to drive marketing strategies in the UK and US markets. The ideal candidate will have a degree in Marketing Management, excellent skills in content creation, and experience with data analysis to optimize marketing

This high-profile role involves leading all pupil recruitment and marketing communications activities, providing strategic leadership, and strengthening recruitment and retention efforts. A premier educational institution in the UK is seeking a Director of Marketing and Admissions.

A leading professional services firm is seeking a highly experienced Marketing Manager to oversee marketing operations and manage external agencies. The ideal candidate will have at least 8 years in the marketing field, particularly with high-net-worth clients, and will possess strong project manage

As a Strategic Marketing Manager, you will shape the EAME marketing strategy plus other global plans that drive growth across engines, parts, and for both the Caterpillar and Perkins brand. Demonstration of strong collaboration to interpret multiple stakeholder expectations whilst also working with

The role involves raising the campus's profile, connecting with local communities, and delivering innovative marketing strategies.

This pivotal role combines strategic thinking with hands-on engagement, ideal for a professional skilled in admissions and marketing. A leading preparatory school in the UK is seeking a Head of Admissions and Marketing to enhance its visibility and engage with prospective families.

A leading technology firm in London seeks a Marketing Program Manager to lead cross-functional marketing programs. This role involves strategic planning, execution, and monitoring to improve efficiency and reduce delays. Ideal candidates will have 3-5 years of B2B SaaS marketing experience and stron

A leading property management firm in London seeks a Senior Retail Marketing Manager to lead the marketing strategy for its retail portfolio. Responsibilities include overseeing marketing activities, managing agency relationships, and reporting on performance metrics. Ideal candidates will have exte

A leading security solutions provider in the UK is seeking a Senior Marketing Manager responsible for developing and executing marketing strategies for Government products.

A leading financial institution in Greater London is seeking a Marketing Lead to shape marketing strategies and lead a team in collaborative efforts. The role involves representing the marketing function in stakeholder discussions, developing strategies aligned with business priorities, and managing

A leading media and entertainment company is looking for a Procurement Business Partner to influence spending across Marketing and Corporate Services. This hybrid role involves partnering with stakeholders, shaping strategic decisions, and leading procurement projects.

A leading inspection and certification company in the UK is seeking a passionate Marketing Executive to drive marketing initiatives. The successful candidate will develop marketing content, collaborate with teams, and support campaigns while embodying the values of integrity and ambition.

A leading global brand company is seeking a Senior Finance Business Partner to oversee global marketing spend in London. The role involves collaborating closely with the CMO, providing financial insights for decision-making, and ensuring effective governance over marketing investment.

A prestigious educational institution in the East Midlands is seeking an enthusiastic Lecturer in Business Management and Digital Marketing. Candidates should hold a Master's degree in a relevant discipline, possess significant teaching experience, and demonstrate strong communication and digital ma

A not-for-profit organisation in the United Kingdom is seeking an Interim Marketing Manager to oversee and implement comprehensive marketing strategies. This temporary role requires an individual with a strong marketing background, especially within the not-for-profit sector.

A growing business in the UK is seeking a Marketing Executive to help shape and grow their marketing function. Ideal candidates will have relevant marketing experience, strong communication skills, and a proactive mindset.

An acclaimed entertainment company in Greater London is seeking a Senior Marketing Manager to oversee marketing strategies and drive ticket sales. The successful candidate will manage external communications, develop digital marketing campaigns, and maintain brand guidelines. Strong experience in ma

This role focuses on developing strategic marketing plans and coordinating multi-channel campaigns. A growing international Strategy Consultancy in London is seeking a Marketing Manager to enhance brand positioning and client engagement. Ideal candidates have over 4 years of experience in Marketing

A leading global food company is seeking an Executive Assistant for Sales and Trade Marketing in Greater London. This role involves supporting the Sales and Trade Marketing Directors in their daily operations, managing complex calendars, coordinating travel, and handling high-level correspondence.

This role involves strategic marketing leadership, managing extensive media budgets, and collaborating with various teams to ensure effective execution of marketing plans. The ideal candidate will bring significant experience in strategic thinking, operational rigor, and leadership, with a focus on

The ideal candidate will possess a strong background in event marketing, a strategic mindset, and a knack for data-driven decision-making. An established industry player is seeking a talented Marketing Manager to join their dynamic legal events team. In this hybrid role, you will spearhead innovativ

Ideal candidates will have over seven years of consulting experience, a strong understanding of digital marketing, and excellent communication skills. The role involves contributing to service projects and acting as a trusted advisor to global customers, optimizing their influencer marketing program

A leading recruitment firm is seeking an experienced Sales Director for a prominent print company in Greater London.The successful candidate will be responsible for devising sales strategies, setting revenue targets, and leading a team to achieve sales growth.Applicants should possess a strong backg

A charitable organization in London seeks a Senior Marketing Lead to spearhead the launch of the Think Tenacity Membership Club. In this hybrid role, you will provide strategic oversight, develop digital branding, and enhance member acquisition strategies. Ideal candidates should possess senior-leve

The ideal candidate will have a strong background in B2B marketing and campaign management. Responsibilities include creating a marketing plan, developing messaging strategies, and aligning campaigns with sales goals. A leading educational technology company is seeking a Marketing Manager to develop

The role involves creating strategic marketing plans for artists, executing these plans, and maintaining regular communication with internal teams. A leading independent dance music label in London is seeking an experienced Marketing Manager.

A leading UK publishing house is looking for a marketing manager to join their Children's Trade division. This position involves planning and executing marketing campaigns for renowned authors and expanding digital audiences. The ideal candidate has experience in consumer marketing, is data-driven,

A leading packaging company is seeking a Strategic Marketing Manager to drive growth through strategic planning and customer-focused marketing efforts. The ideal candidate will have experience in consumer goods marketing and a strong ability to influence stakeholders. This role involves leading annu

A leading food waste reduction company in London seeks a Manager of Marketing Strategy to act as a strategic partner to the VP.