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About W Talent Manufacturing are proud to be partnering with a leading UK manufacturing organisation in the search for an experienced Head of Sales. This is an exciting strategic role responsible for driving growth and a clear commercial strategy for the business. This individual must come from the Flue, Chimney or Stove industry used to engaging with various independent retailers. Role Overview We are looking for a commercially driven Head of Sales to lead our sales strategy, manage key customer relationships, and drive business growth across the UK market. This hybrid role combines strategic leadership with hands-on key account management, ideal for a sales professional who thrives in a technically-led environment and is passionate about delivering customer value. Key Responsibilities Sales Leadership • Lead and develop the UK sales function in alignment with the wider business strategic goals., • Define and implement sales plans, forecasts, and performance targets to deliver revenue growth., • Analyse market trends and customer data to inform pricing, product positioning, and business development initiatives., • Work closely with product development and marketing teams to align sales efforts with new product launches and promotional campaigns., • Build and maintain strong relationships with key customers, including national wholesalers/retailers, OEMs, contractors, and large installation firms., • Act as the primary contact for top-tier accounts, providing technical guidance and commercial support., • Understand customers' current and future needs to influence product roadmap and service delivery., • Identify and convert new business opportunities across target sectors, including flues, chimney and stoves., • Respond to customer enquiries and RFQs, working cross-functionally to provide tailored technical and commercial proposals., • Liaise closely with internal departments including technical, customer service, operations, and purchasing to ensure customer satisfaction., • Collaborate with European counterparts to share market intelligence and align sales strategy with global initiatives., • Proven experience in a senior sales or key account management role, ideally within Flues, Stoves or Chimneys., • Strong understanding of the UK heating, flue, chimney or stove market, including key players and distribution models., • Demonstrable success in developing strategic customer relationships and achieving sales targets., • Ability to interpret technical specifications and present value-based product solutions., • Excellent communication, negotiation, and stakeholder management skills., • Basic salary of £60,000, • Company car or car allowance, • Annual performance-related bonus, • Pension scheme and company benefits, • Ongoing training and career development opportunities, • A collaborative and innovative company culture

Leeds, Manchester - (Hybrid, Office, Site) Permanent Competitive Salary + Car/Car Allowance + Flexible Benefits Summary: The Head of PMO & Operations will lead the development of the operational structure, governance and processes in relation to the management of the business unit(s). This role ensures all projects proceed with the appropriate risk management, programme and governance in place. They will develop staff to meet the business requirements and the client expectations from a project management perspective. In addition, they will lead in reporting financial and commercial progress to the senior leadership team (SLT), with particular focus on WIP/Debt, high-level utilisation, revenue and margin. The postholder will also support wider business strategy, lead a high-performing team, and uphold standards in governance and compliance. Associate Directors must be highly experienced leaders within their respective discipline, demonstrating a track-record of operational leadership, strong solution-driven delivery, while managing key stakeholder relationships to successfully deliver business and project outcomes. Some of the key deliverables in this role will include: • Ensure the business maintains strong financial health and safety performance, and ensure compliance with regulatory and legislative standards in all dealings and business transactions., • Lead and mentor a team fostering a collaborative and innovative work environment and encourage a continuous improvement culture., • Support the Lead on Health and Safety (SHEQ) across the Business Unit, ensuring company procedures and processes are followed, and SHEQ-related KPIs are met, recorded and shared for future audit., • Encourage and develop strong leadership qualities within the Business unit, delivering clear direction and leadership through the provision of objectives, responsibilities and accountabilities, managing performance and identifying talent and successors accordingly., • Ensure that regular and meaningful engagement takes place with all staff delivering business strategy through clear and constant communication., • Develop key policies and processes to align to the changing requirements of the business while supporting and driving business performance., • Provide expert technical advice and guidance to the team and Clients to ensure best practice and build a strong reputation for effective delivery., • Support and maintain relationships with existing Clients and actively pursue new work leads to attract new Clients., • Prepare and present reports including high quality, succinct and relevant operational and financial information via budget updates and business unit reviews to the Freedom Senior Leadership Team and other business stakeholders., • Ensure compliance with relevant statutory regulations and policies., • Develop and implement strategies that support growth and stay abreast of industry trends and emerging technologies to ensure the Business Unit remains competitive., • Own and manage the preparation of annual and monthly budgets and forecasting to support divisional strategy and objectives whilst ensuring work volumes, business profit and other specified non-financial targets are met, i.e recruitment and retention targets., • Develop and manage relationships effectively with clients and internal stakeholders in cross-functional teams to align goals with overall Company objectives., • Support bid activity for the Business Unit in conjunction with the Business Development team, to ensure professional, profitable and successful bid outcomes, that provide levels of turnover and profit that support the financial performance of the Business Unit., • Link the growth ambitions to revenue, recruitment and business development strategies to identify clear action plans to meet the overall strategy for growth We are looking for an experienced and ambitious individual with the following attributes: Essential • Experience within an operational leadership role and proven track record of managing a large team and multiple projects, • Ability to understand Primavera P6 project programmes and interpret/understand key attributes such as Critical Path, SPI/CPI, Earned Value etc., • 10+ years of strong technical expertise in required discipline, demonstrating solution-finding through critical technical thinking and leveraging technical ability to solve problems., • Understanding of financial statements and financial accounts, interpreting project financial metrics to understand project health/level of distress., • Understanding and experience of working under, standard forms of contract such as JCT, NEC3 or 4. Demonstrable understanding and experience of working with EWNs, Variations, Change Events on large projects., • Demonstrable ability to drive through and impliment strategic business, or project, improvement initiatives while managing project/client requirements, • Ability to manage multiple pressing priorities at the same time, to find ways to tackle large problems in manageable pieces. Strong ability to prioritise work, • Experience of working on large-scale infrastructure projects in the Energy, Power, Nuclear, Water, Transport or Linear infrastructure sectors, • Good understanding of UK statutory and regulatory frameworks (e.g., Electricity Act, Planning Act, Compulsory Purchase Orders)., • Strong leadership and stakeholder engagement skills., • Track record of successful delivery across multiple complex projects., • Ability to manage multiple priorities, deadlines, and internal/external stakeholder requirements. Desirable • Experience of working in the general Energy sector and specifically the Electricity sector on OHL / underground cabling projects requiring consent., • Strong digital credentials; understanding of Teams, Sharepoint, business EM softwares, and BIM on projects., • Experience in utilities, energy, or transport sectors., • Experience working on DCOs or large-scale infrastructure projects., • Familiarity with GIS and land referencing software., • Understanding of environmental permitting and ecological constraints. Qualifications & Professional Memberships: • Chartership and/or qualification in APM or similar, • Membership of a relevant professional body (e.g., RICS, APM, CMI)., • Degree in relevant discipline, • NEBOSH Construction, • Project Management qualification from relevant industry bodies such as APM, PMI etc. Benefits: We are always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: • Competitive salary, • Car or Car allowance, • 25 days holiday plus Bank Holidays, • Pension with a leading provider and employer contribution, • Sick Pay, • Personal Wellbeing and Volunteer Days, • Private Medical Insurance, • Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice), • Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes, • Personal development programme. Next Steps: As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. #Freedom

Join Capita Public Service as Finance & Procurement Service Lead Capita is seeking an experienced Finance & Procurement Service Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing Finance & Procurement services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be doing Reporting to the Operations Workstream Lead, you will lead the design and implementation of Finance & Procurement services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Capita Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for Finance & Procurement. You will manage a team of Functional Analysts and SMEs, facilitate workshops with client and third-party stakeholders, and ensure service designs meet KPIs, SLAs, and user experience standards. This role also involves supporting service transition planning, dress rehearsals, and early operational rollout to ensure successful adoption. Key Responsibilities • Contribute to the creation of the Service Blueprint and High-Level Operating Model for Finance & Procurement, • Lead workshops with client and third-party SMEs to integrate service elements and resolve design conflicts, • Develop detailed service designs and operating models focused on user experience and performance standards, • Identify and mitigate financial risks across delivery, operations, and supplier performance, • Provide input to training and testing teams to ensure alignment with service procedures, • Ensure service design aligns with the business and ERP solution capabilities to minimise bespoke development, • Present service design updates in the End-User Forum and facilitate stakeholder consensus, • Support transition planning and lead dress rehearsals ahead of service cutover, • Contribute to Payroll Parallel Run exercises to validate financial integration, • Resolve service-related issues during early operational rollout and support service operatives Essential Skills & Experience • Extensive experience in leading sizeable operational teams and delivering shared service into a complex client organisation, • Expertise in Finance & Procurement service design and operating model development, • Experience in large-scale, multi-party implementation programmes, • Strong client relationship management and stakeholder engagement skills, • Ability to manage TUPE transfers and drive workforce engagement, • Experience in phased service transition planning, testing strategies, and hypercare support, • Ability to work remotely and travel to UK-wide Capita locations as required Desirable Skills & Experience • Experience with Oracle Fusion ERP service design, • Experience working with global technical delivery partners and ERP partners, • Extensive experience in user experience-based service design, • Knowledge of WCAG 2.2 Accessibility standards and testing tools, • Experience creating Service Blueprints, Operating Models, and SOPs using UX design methodology, • Familiarity with Government Digital Service (GDS) methodology and accessibility standards About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences What's in it for you? • Competitive salary plus benefits, • Home-based position, • 23 days' holiday (rising to 27) with the opportunity to buy extra leave, • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice, • Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more, • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology, • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose Customer first, always ‍ Fearless innovation ✅ Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - We're truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds

HR Path Group, a global leader in HR consulting, helps clients with their HR transformation projects, covering both human and HRIS (Human Resources Information System) aspects. Our 2,500 employees are located in 28 countries. Our mission is to support our clients at every step of their HR digital transformation with a comprehensive range of services. Advise to Run! HR Path, Global Leader in HR solutions • ADVISE: We support our customers in the transformation of their HR function, through a redefinition of their HR organization and their HRIS digitalization, • IMPLEMENT: As a partner of the main editors of the market, we carry out technical and functional implementation projects of all HRIS solutions (SaaS or On-Premise), • RUN: With our global payroll expertise, we offer our clients several levels of payroll outsourcing Our latest fundraising of 500 million euros aims to accelerate our growth and international expansion. Our goal is to double our revenue within five years and become the world leader in HR digital transformation. Eaton Square is a HR PATH Group Company , is seeking a skilled Dayforce Implementation Consultant to join our highly successful and expanding Eaton Square Consulting Department as part of our exciting growth plans. YOUR MISSIONS The Dayforce Implementation Senior Consultant leads end-to-end implementations of Dayforce across HR, Payroll, Time & Attendance, Benefits, and Workforce Management modules. This role requires deep functional expertise, strong client-facing skills, and the ability to translate complex business requirements into scalable Dayforce solutions. The Senior Consultant serves as a trusted advisor to clients, ensuring successful deployment, adoption, and optimization of the Dayforce HCM platform. Implementation & Solution Delivery • Lead full-cycle Dayforce implementations, including discovery, requirements gathering, configuration, testing, deployment, and go-live support., • Configure Dayforce modules (e.g., HR, Payroll, Time & Attendance, Benefits, Scheduling, WFM) according to client needs and best practices., • Translate business processes into Dayforce system workflows while ensuring compliance and operational efficiency., • Conduct gap analysis and recommend process improvements or system enhancements., • Oversee and perform data migration activities, including data mapping, validation, and reconciliation., • Serve as the primary point of contact for client stakeholders throughout the implementation., • Facilitate workshops, demonstrations, and training sessions for client teams., • Provide subject-matter expertise on Dayforce functionality, configuration options, and industry best practices., • Manage client expectations, communicate project status, and identify risks or dependencies proactively., • Collaborate with project managers to build project plans, manage timelines, and deliver key milestones., • Work cross-functionally with technical consultants, integration specialists, and payroll/HR SMEs., • Support integration efforts between Dayforce and external systems (ATS, ERP, benefits carriers, payroll interfaces, etc.), • Document functional requirements, configuration decisions, user guides, and training materials. YOUR PROFILE Required • 2-3+ years of hands-on experience implementing Dayforce., • Strong functional expertise in at least two Dayforce modules (Payroll, Time & Attendance, Benefits, HR, WFM)., • Proven experience leading client-facing implementation projects., • Deep understanding of HR, payroll operations, compliance, and workforce management processes., • Strong analytical, troubleshooting, and problem-solving skills., • Certification(s) in Dayforce modules., • Experience working in a consulting firm or fast-paced implementation environment., • Knowledge of payroll regulations and tax rules (UK & EMEA)., • Experience with data migration and HCM integrations., • Project management training or certifications (PMP, Agile, etc.). Soft Skills • Strong leadership and client-management presence., • Ability to work both independently and collaboratively., • High attention to detail and process discipline., • Comfortable navigating ambiguity and driving structure in complex implementations., • Strong organizational skills with the ability to handle multiple projects simultaneously. WHAT WE OFFER • Annual Leave purchase scheme, • Together anywhere scheme., • Health & Wellness Allowance, • Green Travel Allowance, • Christmas Allowance, • Pension Contribution, • Flexible/remote work environment depending on client needs., • Occasional travel for client workshops or go-live support (if required).

AppLogic Networks, the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time actions, AppLogic Networks has become a global leader in Application Quality of Experience (QoE). As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes AppLogic Networks unique in the market: superior App QoE! Enterprise Account Manager Join a high-growth team and drive strategic expansion across major enterprise accounts. We’re looking for an experienced Enterprise Account Manager who excels at building executive-level relationships, identifying opportunities, and driving new and existing business across a defined territory. If you thrive in a fast-paced environment and have a proven track record in enterprise software sales, we want to hear from you. What You'll Do • Own relationships as the primary point of contact for key enterprise accounts, • Grow revenue by expanding existing accounts and acquiring new ones, • Engage directly with senior executives to understand challenges and present tailored solutions, • Build and execute strategic business plans for major and regional accounts, • Stay ahead of competitors and position solutions to win, • Drive rapid-close, high-value sales opportunities, • Present and communicate value through compelling demos, proposals, and ROI-driven presentations, • Manage renewals, mitigate risks, and ensure exceptional client satisfaction, • Lead quarterly and annual business reviews to support account growth, • Introduce new products and services to deepen customer engagement What You Bring • 10+ years of successful enterprise software sales experience, • Proven history of exceeding quota and closing complex, high-value opportunities, • Strong experience selling to C-level decision makers, • Excellent relationship-building, communication, and negotiation skills, • Ability to assess customer needs and deliver solutions that drive measurable value, • Polished presentation skills with confidence across diverse audiences Bonus Points • Salesforce (SFDC) experience, • Strong technical and strategic account planning skills, • Value-based selling expertise (ROI development, business case creation), • Ability to create high-quality sales materials and run product demos, • Proficiency with Microsoft Office Suite, • High-energy, self-driven, resourceful mindset Work Environment • Remote, home office based, • Regional travel required (approx. 50%) What you can expect from us ? • Flexible working hours, hybrid work environment (occasionally may be required to take afterhours call), • Career development and advancement opportunities, • Fast-paced office environment, • At AppLogic Networks we understand the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives., • AppLogic Networks believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees., • AppLogic Networks offers competitive salaries and a comprehensive benefits package, including health insurance, and other perks to ensure the well-being and financial security of its employees.

Are you ready to join a global leader in risk and resilience? SPS Global is the Global Assistance arm of Concentric Group, a leading international risk consultancy. Together, we deliver integrated Security, Medical, and Crisis Response solutions to clients operating in complex environments worldwide. In a world of shifting threats, SPS Global stands as a trusted partner powered by elite professionals from military, government, and intelligence backgrounds. Our teams safeguard people, assets, and organizations through strategic foresight, operational expertise, and rapid global response. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, SPS Global may be the organization you’ve been searching for. As part of Concentric Group, we provide a full spectrum of services, including: • Strategic advisory and risk consultancy, • Threat intelligence and open-source monitoring, • Physical and executive protection, • Security program audits and design, • Embedded staffing and training for intelligence and security teams. Our mission is simple yet ambitious: to be recognized as the most innovative, capable, and trusted Risk Management partner in the world. We achieve this through our people, our integrity, and our unwavering commitment to our clients’ safety and success. SPS Global "Reassuringly There" We are currently looking to hire an Intelligence Collection Specialist to join our Corporate Team in Hereford, England, United Kingdom. *This position allows for remote work arrangements from the United Kingdom only. *This is a full-time position consisting of 8-hour shifts, 5 days a week, on either day, mid-shift, or night shift. These shifts would span weekdays and weekends. JOB DESCRIPTION This position requires the Specialist to use intelligence sources, internal and external assets, and open-source media to identify threats and provide timely and accurate information to Concentric clients. The Specialist will identify and monitor viable hazards to employees, operations, global assets, and the brand, reporting these threats to clients, 24/7. The Intelligence Collection Specialist will bring strong analytical skills, familiarity with open-source intelligence (OSINT) tools, and the ability to synthesize complex data into clear and effective intelligence products. They will demonstrate intellectual curiosity, technical fluency, and a commitment to proactive threat detection that informs decision-making and protects people, assets, and operations worldwide. RESPONSIBILITIES Intelligence Collection and Threat Monitoring • Conduct continuous collection and review of open source information utilizing multiple systems and sources to detect potential threats., • Actively monitor travel safety and security of clients on a global, 24/7 basis., • Continuously monitor global open-source intelligence (OSINT), media channels, and specialized threat feeds to detect and assess real-time and emerging threats., • Identify and track geopolitical, environmental, criminal, cyber, health-related, or infrastructure risks that could affect client safety or business continuity., • Act as a primary node for threat-related communications, offering rapid situation awareness and actionable intelligence to stakeholders., • Analyze multi-source data to assess implications of threats on client operations, travel, and reputational standing., • Produce timely, accurate, and concise threat alerts tailored to client needs., • Support internal and client-facing investigations by compiling and assessing relevant intelligence from internal and external sources., • Leverage structured analytic techniques to identify trends, forecast potential risks, and recommend mitigation strategies., • Bachelor's degree in criminal justice, international security, political science, or a related field., • Preferred 2 years of demonstrated experience doing the following:, • Military service or prior experience working in a GSOC, • Effective assessment and evaluation of sensitive situations, • Quickly and accurately identify and respond to critical issues, • Research, investigate, compile, and assess information, • Demonstrate planning and organizational skills, • Skilled in synthesizing facts, concepts, and principles, • 20 Vacation Days plus Bank Holidays (8), • Personal Accident Insurance, • Employee Assistance Program for personal needs, • Enrollment into the pension scheme to which SPS contributes 3% of your salary, • Credentity Protection - Eclipse Digital Protection by Concentric, • Dedicated Security and Intelligence Training Programs for Professional Development Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.

Salary: £27,319 to £28,031 with progression to £29,588 per annum Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 05 January 2026 The Role The University’s Vision and Strategy sets out an ambitious and exciting journey, to be a people focused, world-leading university that harnesses academic excellence, innovation and creativity to advance knowledge and provide benefits to individuals, to organisations and to society as a whole. You will join the Operations Community within Professional Services, Faculty of Medical Sciences, providing comprehensive administrative support across multiple business functions and sites. Working collaboratively as part of a dedicated team, you will take the lead in coordinating key administrative processes that underpin the Faculty’s activities. We have two positions to fill and they available on a full time basis, 37 hours per week. For informal enquiries regarding the role, please contact Andrew Lawson ( ). More information about the Faculty of Medical Science is available here: Faculty of Medical Sciences Key Accountabilities • Support the Operations Manager and Operations Leads in the delivery of administrative activity across the Operations team, • Responsible for coordinating and supporting designated events, selection panels, committees, sub-committee or working groups, including arranging meeting and room bookings etc., coordinating papers, drafting agendas; taking minutes; maintaining and proactively managing the actions. To represent the Faculty at meetings and internal/external events, as appropriate, • Lead the administration of designated processes in the Unit/Faculty, including receiving initial enquiries/requests/applications; application of agreed operating procedures (escalating as appropriate) and monitoring progress. Taking responsibility for determining the appropriate mode of communication and accuracy of the content when conveying information, • Proactively receive, resolve and respond to enquiries received into the designated office to ensure that an effective service and clear advice is provided to colleagues and customers, • Develop, implement and maintain effective office procedures and systems to ensure that support is efficient, timely and accurate, • Review information received in the designated office and disseminate appropriately to colleagues on behalf of the management team, • Manage records relating to the functions of the designated office, to include taking responsibility for maintaining database(s) of information; gathering data from multiple sources, extracting reports on data as required and ensuring the integrity of data entered/recorded, • Provide administrative support to the designated Management Team as required, including (but not exclusively) in relation to travel arrangements (which may be complex regional, national and international), booking accommodation, conducting initial investigations/research or drafting correspondence as required. Correspondence may be complex reports, letters, proposals and presentations, • In relation to the procurement of goods and services and/or the making of payments, for the designated office. To ensure that the receipt of goods and/or services is confirmed, and assist in the resolution of invoice, coding or expenses queries, to provide an efficient service to colleagues in the office and assist the office in adhering to the University’s Procurement Regulations. To act as expenses proxy, • Where appropriate, to act as first point of contact for general HR issues, liaising with FMS HR Team where necessary. To assist in co-ordinating recruitment activity in designated office: advertising, interviewing, appointment processing and paperwork. To assist co-ordination of new People induction, leaver processes, PDR co-ordination (tracking progress and input data to SAP) and sickness recordings and returns, • Undertake an active role in the health and safety management of the designated office, contributing to the maintenance of a safe working environment for colleagues and visitors, and in particular undertaking the role of a Display Screen Equipment (DSE) assessor or Fire Warden, • Contribute to the effective and efficient running of the designated office through a team approach, providing supervision and assistance to colleagues as appropriate, • Any other duties within the scope and general nature of the grade as required by the line manager The Person Knowledge, Skills And Experience • Working knowledge of relevant systems, equipment, processes and procedures including standard software packages, • Understanding of relevant policies and procedures, as they affect the role, and the quality standards and outputs required, • Familiarity with using initiative and judgement to resolve problems independently, • Familiarity with work priorities and those of colleagues, • Excellent IT skills with proficiency in the use of Microsoft Office products and aptitude for development in and use of core software and data systems (preferably SAP), • Experience of managing confidential and/or sensitive information with tact and discretion, and a working knowledge of GDPR, • Excellent organisational, interpersonal and communication skills, including the ability to triage queries and issues, • Experience of prioritising workload and handling conflicting priorities, • Experience of working in a diverse team and with senior managers in a large organisation, • Experience of acting as a secretary in meetings, producing agendas, minutes and following up actions, • Where relevant, ability to train/develop and manage other staff Attributes and Behaviour • Understands the University values and guiding principles, • People orientated, is approachable and willing to help others and share workloads, • Sees other areas and people as ‘customers’ and follows through on enquiries and requests, • Has a positive ‘can do’ attitude towards continuous process improvement, • Able to manage conflicting priorities, • Works in partnership with others and has excellent communication, interpersonal and collaboration skills, • Demonstrates resilience to the demands of the role and pace of change, • Promotes a culture of mutual respect, • Able to work in a matrix organisational model Qualifications • Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications, plus work experience in a relevant role; or substantial relevant work experience in the unit or a comparable setting Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution. We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population. At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme. In addition, we are a member of the Euraxess initiative supporting researchers in Europe. Requisition ID: 28931

Reports to: Manager, Sales Operations Location: Remote UK Compensation Range: £68,000 to £ 78,000 base plus bonus and equity What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: The Sales Operations Business Partner, similar to a Sales Operations Analyst, will act as a key liaison between the Revenue Operations team and various business units, including SDRs, Acquisition Sales, Account Management, Customer Success, and Sales Engineers. You will be responsible for helping design and execute strategic initiatives that streamline business operations, enhance performance through data analysis, provide reporting on key metrics & KPIS, and drive the overall success of the company’s revenue-generating activities. This position is a highly collaborative, highly cross-functional role that allows for much autonomy. On this agile team, you’ll have the opportunity to ‘run your business’ and make an incredible impact for Huntress! Responsibilities: • Act as a trusted advisor and consultant to the Sales Leadership Team by understanding global business and operational needs for their business. You will be responsible for consolidating insights and recommendations to influence strategic plans while ensuring alignment across all regions, • Design, create, and maintain Salesforce reports and dashboards that provide valuable insights into sales performance, revenue metrics, and operational efficiency. Ensure that reports align with business needs and are accessible to key stakeholders, • Execute on prioritized projects and initiatives for the EMEA sales leaders by identifying opportunities for high business impact, documenting business requirements and current state operational processes, validating and refining potential solutions through data analysis and stakeholder feedback, and delivering on the appropriate course of action, • Identify core areas of improvement for our sales teams, either via process or system enhancements, • Assist with CRM hygiene enforcement and coaching with sales managers and leaders, • Develop reporting within relevant tools to enable ICs and managers to run their business effectively, • Ongoing assessment of meeting/lead distribution to ensure function, equality, and volume for each respective sales position, • Book of business analysis to align the correct account managers with the right size and partners to optimize account coverage and growth What You Bring To The Team: • 3+ years of experience on sales/revenue operations teams, • Comfortable navigating multiple, shifting priorities in a hyper-growth environment, • Experience with sales process, funnel, forecasting, pipeline management, etc, • Preferred 2+ years of experience with Salesforce and SFDC reporting, • Strong Excel/Google Sheets skills, • Experience with data visualization tools such as Sigma, HEX, Looker, Tableau, Power BI, or similar, • Strong analytical and problem-solving skills with the ability to interpret complex data sets, • Excellent communication skills with the ability to present findings to both technical and non-technical stakeholders, • A desire to proactively identify, troubleshoot, and solve problems, • Ability to work independently and as part of a team in a fast-paced environment to meet deadlines What We Offer: • 100% remote work environment - since our founding in 2015, • New starter home office set up reimbursement (£398), • Generous personal leave entitlements, • Digital monthly reimbursement (£92), • Travel to the US 1-2 times/year for various company events, • Pension, • Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to . Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our ___ for more details on our practices and your data privacy rights.

About Club Med Club Med is a global hospitality brand specializing in premium all-inclusive holidays packages. With over 70 resorts worldwide, we offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do. Position Overview We are seeking a Customer Care Executive to join our dynamic team at the Club Med London Office for the UK, Irish, and Nordics markets. This role presents an exciting opportunity for individuals who are passionate about delivering exceptional customer service and gaining valuable experience in the travel and hospitality industry. Key Responsibilities • Assist Customers: Respond promptly and professionally to customer inquiries via all communication channels, providing accurate information about Club Med resorts, packages, and services., • Handling pre & post departure claims: Address any claims or issues that arise before or after customers depart for their Club Med holidays including but not limited to complaints regarding T&Cs or service level received from the teams or complaints regarding the customers’ stay following Club Med processes. Manage the entire process of claim resolution, from initial contact through to resolution and follow-up., • Problem resolution: Address customer concerns and complaints effectively, striving to achieve prompt resolution and ensure customer satisfaction, adhering to Club Med policies and procedures., • Product Knowledge: Maintain up-to-date knowledge of Club Med T&Cs, products, processes and policies to provide informed assistance and guidance to customers., • Documentation: Maintain accurate records of customer interactions, transactions, and resolutions in our CRM system., • Collaboration: Collaborate closely with other departments, including Sales, Marketing, and Resort Operations, to ensure seamless communication and coordination in addressing customer needs and claims., • Continuous Improvement: Identify opportunities for process improvement and contribute ideas to enhance the customer experience and operational efficiency., • Feedbacks: Gather post-call and post-stay feedback from customers, addressing any concerns, and maintaining positive relationships for future bookings and liaising with sales teams and resorts for operational improvements., • Reporting: Provide management with reporting on claims management but also feedbacks from customers and ad hoc reporting on demand. Qualifications • Bachelor's or master’s degree program, preferably in Hospitality Management, Tourism, Business Administration, or a related field., • Excellent communication skills, both written and verbal, with a professional and friendly demeanor., • Strong customer service orientation with a genuine desire to assist and support customers., • Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail., • Proficiency in Microsoft Office applications (Word, Powerpoint, Excel…), • Fluency in English; proficiency in French is a plus Compensation Package • 25 days annual leave, increasing by a day after 1 year service (to a max of 30 days), • Birthdays off, • Half day on Xmas eve and New-Year eve, • 3 weeks of Club Med vacations per year under Club Med policy (for GO + 1 guest with estimated yearly value of up to £30k), • Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months, • Private Healthcare insurance, • Pension scheme, • 40% of office commute costs reimbursed each month, • Strong internal mobility and development opportunities

Job Description • Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. Frequent travel to DXC & Customer sites.** Role Summary As part of our overall investment and growth strategy in the UK we are hiring experienced Application Architects to join our team. • The Application Modernisation Architect is responsible for leading the transformation of legacy applications into modern, scalable, and cloud-native solutions. This role involves assessing existing systems, designing future-state architectures, and guiding development teams through the implementation of modern technologies and practices. The architect ensures alignment with business goals, technology standards, and security requirements., • Over time you’ll have the opportunity to work on a wider range of assignments, e.g Software development, platform automation, applications management, across a broad portfolio of client from many sectors e.g., Public Sector, Health, Finance, Energy, Transport, Retail, and Manufacturing, encompassing a wider range of business challenges., • You’ll thrive using agile methods and enjoy working collaboratively with business units and multidisciplinary teams., • You’ll contribute to the digital transformation of an organization Key Accountabilities And Responsibilities • Assessment & Strategy:, • Evaluate legacy applications and infrastructure to identify modernisation opportunities., • Develop modernisation roadmaps aligned with enterprise architecture and business strategy., • Recommend appropriate cloud platforms, microservices architectures, and modernization patterns (e.g., rehost, refactor, rearchitect)., • Architecture & Design:, • Design scalable, resilient, and secure application architectures using modern technologies (e.g., containers, serverless, APIs)., • Define integration strategies with existing systems and third-party services., • Ensure architectural decisions support DevOps, CI/CD, and agile delivery models., • Technical Leadership:, • Collaborate with cross-functional teams including developers, DevOps engineers, and business stakeholders., • Provide technical guidance and mentorship on modernisation best practices., • Lead proof-of-concept initiatives and technology evaluations., • Governance & Compliance:, • Ensure solutions comply with enterprise security, data governance, and regulatory requirements., • Establish architectural standards and documentation for modernised applications., • Continuous Improvement:, • Stay current with emerging technologies and industry trends in application modernisation., • Proven experience in application architecture and modernisation projects., • Strong knowledge of public and hybrid cloud platforms., • Expertise in microservices, containerization (Docker, Kubernetes), and API design., • Familiarity with legacy systems (e.g., monolithic applications, mainframes) and migration strategies., • Experience with Agile and DevOps practices and CI/CD pipelines., • Excellent communication and stakeholder management skills., • Ability to adapt quickly to new technologies, • Awareness of emerging security issues, • Awareness of emerging AI trends such as generative AI, large language models, and edge AI, and their impact on application architecture. Desirable Qualifications • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field., • Certifications in cloud architecture (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert)., • Experience with enterprise architecture frameworks (e.g., TOGAF)., • Agile certification DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid cloud environments. With decades of driving innovation, the world’s largest companies trust DXC to deploy the enterprise technology solutions to deliver new levels of performance, competitiveness, and customer experiences. Learn more about the DXC story and our focus on people, customers, and operational execution at ___DXC as an Employer As an award-winning, industry-leading, Technology firm we offer some of the best experiences for our employees and clients. We offer very competitive salaries coupled with an exciting benefits package including private medical insurance, gym membership discounts, pension contribution schemes and much more! We believe in nurturing an environment of continuous growth and development, with free training from our expansive upskilling library available to all our employees at any time. We encourage applications from those who may require flexibility in their working life for whatever reason, and/or those who are returning to the workplace. We’re committed to providing this flexibility on a long-term basis. DXC Technology is committed to the development of a fully inclusive and sustainable workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role. DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith, or sexual orientation. For more information of our Awards and Recognitions: ___At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available ___.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Square's mission is to power all the ways small businesses do business, helping UK merchants operate more efficiently, grow confidently, and unlock new opportunities. As we expand our contractor-led sales channel, we are seeking a Business Development Manager to source, attract, and activate a growing network of self-employed independent sales contractors who will champion Square's hardware and software solutions in the field. In this role, you will own the front end of our contractor ecosystem—identifying high-potential individuals, presenting the Square opportunity, and ensuring they are set up for success from day one. You'll combine hands-on outbound activity with strategic pipeline management, building a robust community of motivated sales partners who can drive new merchant adoption. This is a dynamic, field-facing position requiring a strong commercial mindset, exceptional communication skills, and the ability to engage and influence independent professionals. Some regional and national travel should be expected. Reporting to the Channel Sales Lead, this role offers remote working within the UK. You Will • Proactively identify, engage, and attract self-employed sales contractors capable of representing Square's payment and business solutions, • Present the Square value proposition clearly and compellingly to potential contractors across multiple channels (events, online platforms, outbound outreach, and field activity), • Manage the full contractor acquisition journey — from initial outreach and qualification through onboarding and activation, • Build and maintain a healthy pipeline of prospective contractors, ensuring consistent conversion against monthly and quarterly targets, • Collaborate closely with Regional Managers to ensure newly onboarded contractors are aligned with expectations, standards, and sales best practices, • Track acquisition metrics, forecast pipeline performance, and provide regular reporting to leadership, • Bachelor's degree and a minimum of 2 years of related experience in business development, contractor acquisition, field sales recruitment, or channel expansion, • Demonstrated success in sourcing and engaging independent contractors, field sales agents, or similar non-employee partner networks, • Strong communication and relationship-building skills, with the ability to influence and motivate independent professionals, • A proactive, outbound-driven approach to building pipelines and securing results, • Solid understanding of consultative sales, opportunity qualification, and performance metrics, • Organised, self-motivated, and able to manage multiple priorities simultaneously, • Nice to have: experience in fintech, payments, POS, or working with SME audiences; experience with commission-only or performance-based contractor models We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our ___ Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us ___ with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. ___ Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

Management Consultant - Safety Location : Remotely based - National and international travel is required, approximately 80% Salary: £46,000 - £72,000 per annum, DOE + Car Allowance and Excellent Benefits! Contract: Full time, Permanent or Fixed Term Contract available Benefits: 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Private health insurance, Pension contribution, Employee referral scheme, Electric vehicle salary sacrifice scheme, , Eye test vouchers and Employee Assistance Programme (EAP). We are DEKRA part of a global organisation employing over 49,000 people in more than 60 countries! In the UK, we deliver a wide range of services spanning all industry types including by not limited to automotive, oil and gas, insurance, manufacturing, and chemical and process safety industries. We are now recruiting for a Consultant to facilitate organisational change programmes in order to achieve safety performance improvement at client sites! Additionally, as our Management Consultant you will be responsible for: Evaluating organisational issues, advising client organisation leadership, and implementing safety culture change initiatives. Conducting workshops and presentations for groups large and small, across all levels of an organisation Providing coaching to senior and mid-level leaders in client organizations Supporting Assessments by conducting in-field observations, interviews, focus groups while supporting report out's Implementing systems and processes developed by Organisational Safety Conducting analysis of client injury and accident data to report on Serious Injury and Fatality potentials and actuals Managing client projects to achieve high level of client excellence; developing work plans; delivering work on-time and within budget constraints; and coordinating work with other consultants Identifying new business opportunities within client organisations and work to support new business generation Contributing to thought leadership by developing new materials, writing articles for publication, and participating in problem-solving teams Piloting new products in support of product and service development In order to be successful in this role you must have: Minimum 10-years experience working in industry or government First language such as French, German, Spanish, Italian, Polish, Portuguese, Dutch, Flemish, along with fluency in business English are a requirement with the ability to work in the European country of your 1 st language. Masters degree preferred, bachelors degree or equivalent work experience required Understanding of cross-cultural differences Background in Industrial Safety or Hygiene preferred Ability to identify problems, apply critical thinking, and research potential solutions High degree of professionalism and skill in verbal and written communications Ability to develop strong and genuine client relationships; high personal credibility with all organisational levels Ability to work both independently and collaboratively as a team player Strong experience with organisational initiatives in safety, quality methods or other organisational change process Experience with operations in petroleum, manufacturing, utilities, and/or transportation industries Excellent training and presentation skills Experience managing large, complex programs If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today! No agencies please. TPBN1_UKTJ

Position: Workshop Engineer Job ID: 1298/103 Location: Newcastle (with potential UK travel) Rate/Salary: Around £33,000 (depending on experience) + 0vertime Benefits: 25 days holiday + statutory | 3% contributory pension Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors - visit: for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Workshop Engineer Typically, this person will be working as a diesel fitter within a workshop environment, either independently or as part of a small team. The role reports to the Workshop Manager, with a dotted line to the Operations Manager. The key focus is on performing engine overhauls and related tasks while maintaining high standards of quality and safety. HSB Technical's client is an established and well-regarded business entity. Duties and responsibilities of the Workshop Engineer: • Carry out medium and high-speed engine overhauls, • Perform all assigned jobs in line with technical and work instructions, • Maintain communication with the manager to coordinate workload and spare parts requirements, • Submit accurate job documentation and time sheets on time, • Attend tea...

Job role: Telco Support Specialist ? Department: Technical Support ? Location: Gateshead ? ? WorkingPattern: ? Monday to Friday (37.5 hours per week) - 4 days in Office ? ?Contract: Permanent ? ? What were all about At Agilico were on a journey to build a better future for our people and planet. Were proud to be the UKs pioneering Circular-First workplace technology business. From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, were dedicated to integrating sustainable practices throughout our operations. We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow. Job Summary The Telco Support Specialist will be responsible for providing expert-level technical support for complex telecommunications issues, performing advanced diagnostics, and collaborating with other support teams to ensure the highest levels of service reliability and performance. This role requires deep technical knowledge, strong problem-solving skills, and the ability to lead critical projects. Key Responsibilities Technical Support Provide support for telecommunications systems, including VoIP, SIP, PSTN, and mobile networks. Resolve complex technical issues escalated from Support teams. Conduct root cause analysis for recurring issues and implement long-term solutions. System Maintenance Perform advanced configuration, maintenance, and monitoring of telecom equipment and systems. Plan and implement system upgrades, patches, and improvements to ensure optimal performance. Project Management Lead and participate in telecommunications projects, including system upgrades, migrations, and new implementations. Collaborate with other IT teams and external vendors to ensure project success. Incident Management Manage and document the lifecycle of critical incidents from initial report to resolution, including post-incident reviews. Develop and maintain incident response procedures and protocols. Customer Service Provide expert advice and support to customers and internal teams on telecommunications matters, including training. Ensure timely and effective communication with stakeholders regarding issue status and resolution timelines. Documentation Create and maintain detailed technical documentation, including network diagrams, configuration guides, and operational procedures. Develop and deliver training materials and sessions for Support teams. Continuous Improvement Identify and implement improvements to telecommunications processes and practices. Stay updated with the latest industry trends, technologies, and best practices. Requirements Education Bachelor's degree in Telecommunications, Computer Science, Information Technology, or related field, or equivalent experience. Experience Minimum of 5 years of experience in a telecommunications support role, with at least 2 years in a 3rd line or similar expert-level position. Technical Skills Proficiency in telecom network infrastructure, including routers, switches, firewalls, and other telecom equipment. In-depth knowledge of telecommunications protocols and systems such as VoIP, SIP, PSTN, and mobile networks. Experience with telecom monitoring and diagnostic tools. Familiarity with telecom regulatory and compliance requirements. Soft Skills Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and lead projects. Detail-oriented with strong organizational skills. Flexibility You may be required to work overtime when necessary due to customer requirements. You may be required to work in a different department to back fill engineers. Travel Travelling to customer sites throughout the UK maybe required. Preferred Qualifications Relevant certifications such as Cisco CCNP, CompTIA Network+, CompTIA Security+, or similar. Experience with telecom-specific software and platforms (e.g., Asterisk, FreeSWITCH). Knowledge of scripting languages (e.g., Python, Bash) for automation tasks. What We Offer Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit. Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc. Cycle to work scheme Volunteer Days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme free advice on relationships, mental health and financial planning and more. Enhanced Maternity and Paternity scheme Agilico is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. TPBN1_UKTJ