Customer Service Team leader- Supply Chain
il y a 2 jours
Dudley
At Tosca, we’re not just leaders in reusables—we’ve been pioneering sustainable solutions for over 60 years. We empower our partners with tailored innovations that drive efficiency and sustainability while reducing environmental impact. If you’re passionate about sustainability and Customer Services, we invite you to join our team. At Tosca, Customer Service is at the heart of our operational excellence and customer satisfaction. As a Customer Service Team Leader, you will play a critical role in ensuring high-quality service delivery, leading a team of Customer Service professionals, and managing your own portfolio of clients in the UK and Ireland. You will act as an operational leader, organizing team workload, coaching individuals through weekly one-to-one sessions, and driving service consistency and customer satisfaction. This role combines team leadership, performance monitoring, and hands-on customer relationship management. You will be the key contact for your team’s day-to-day activities while also building long-term client partnerships based on trust, responsiveness, and proactive support. Key Responsibilities • Coach and support team members to meet service standards, • Organize and balance workload to ensure continuity and reliability, • Monitor KPIs and team performance through data and reporting, • Manage a dedicated portfolio of UK customers with a hands-on, proactive approach, • Oversee sales administration tasks including onboarding, invoicing, and order flow, • Coordinate with internal teams such as Quality to ensure timely issue resolution, • Identify process improvements and help implement practical solutions Candidate Profile • Minimum of 5 years in a Customer Service role, with at least 3 years in a leadership or supervisory position, • Experience in a Supply chain environment, • Strong communication and organizational skills, • Proficient in Microsoft Office tools and familiar with Microsoft Dynamics and Teams, • Fluent in English, both written and spoken, • Analytical mindset, problem-solving approach, and ability to work under pressure, • Strong collaboration skills and ability to represent the company with professionalism What we offer At Tosca, we believe our people make the difference. We offer a competitive salary package together with a range of benefits designed to support your wellbeing and development, including: • Participation in the company bonus plan, • 25 days of annual leave plus 8 public bank holidays (33 days in total), • Private medical insurance (comprehensive cover for you, with the option to add dependents at a competitive rate, available after probation), • Life insurance (coverage equivalent to one time your base salary, effective from day one), • Workplace pension scheme (employer contribution 3%, employee contribution 5%, after probation) About us We continuously invest in your personal and professional development through our training & coaching programs. You will join a dynamic and fast-growing company that is part of a strong international group. We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success. You will work in a fun environment with a supportive team that cares about each other and encourages collaboration at all levels. We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. Send us your CV, we’re looking forward to meeting you! External recruitment services/agencies will not be used for this position. We value diversity and equal opportunity. Applicants are welcomed on the basis of their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us.