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At Percepta, we bring first-class service across each market we support. As a Tier 1 Volvo Frontline Support Representative in Mahwah, NJ, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. Representing Volvo Cars USA, the Representative ensures customer satisfaction through a professional, caring approach always. During a Typical Day, You’ll · Coordinate towing and roadside assistance for Volvo car owners. · Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats · Navigate systems efficiently to provide accurate, timely, and courteous manner · Document and all customer interactions in the appropriate systems · Assist customers with product-related inquiries using all available resources · Take ownership of resolving customer issues within authority, ensuring customer satisfaction · Escalate complex issues to Tier 2 support or management when necessary What You Bring to the Role Education · High School diploma required, College degree a plus Experience · 1-3 years of relevant call center/customer service work experience preferred Skills · Roadside dispatching or emergency response experience preferred · Ability to work both independently and as part of a team · Strong decision-making skills, using logic and intuition · Excellent organizational skills · Excellent communication skills, both written and verbal · Comfortable communicating via phone, email, text, or other written forms, adjusting style as needed · Creative problem-solving and troubleshooting abilities · Speed and accuracy in typing What You Can Expect · Total of $21.00 per hour. · The facility is inviting, with a coffee bar, a gym, a cafeteria, and great work culture. · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) Additional The position is working fully onsite in Mahwah, NJ. Must live within a commutable distance to the office. The hours of operation are 6 am to 9 pm, 7 days a week. Full-time hours are available. Seeking associates who are flexible between 6 am and 9 pm, 7 days a week, for a full-time 40 hour work week. Next training date is estimated to be April 13, 2026. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: · Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. · Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. · Leave it better – We take ownership and leave every process, person, and place better than we found it. · Win together – We succeed as one—celebrating, supporting, and showing up for each other. · Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process. #LI-onsite

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. Representing Volvo Cars USA, the representative ensures customer satisfaction through a professional, caring approach. During a Typical Day, You’ll Coordinate towing and roadside assistance for Volvo car owners. Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats Navigate systems efficiently to provide accurate, timely, and courteous manner Document and all customer interactions in the appropriate systems Assist customers with product-related inquiries using all available resources Take ownership of resolving customer issues within authority, ensuring customer satisfaction Escalate complex issues to Tier 2 support or management when necessary What You Bring to the Role High School diploma required; College degree is a plus Bilingual in Spanish and English is required - must pass assessments, written and oral. A minimum of one (1) year of previous customer service call-handling experience Roadside dispatching or emergency response experience is preferred Ability to work both independently and as part of a team Strong decision-making skills, using logic and intuition Excellent organizational skills Excellent communication skills, both written and verbal Experience communicating via phone, email, text, or other written forms, adjusting style as needed Creative problem-solving and troubleshooting abilities Speed and accuracy in typing What You Can Expect Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) Traditional 401(k) Plan Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role The position is working fully onsite in Mahwah, NJ. Must live within a commutable distance to the office. The hours of operation are 6:00 AM to 9:00 PM, 7 days a week. Full-time hours are available. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. Leave it better – We take ownership and leave every process, person, and place better than we found it. Win together – We succeed as one—celebrating, supporting, and showing up for each other. Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Onsite

Job DescriptionRequisition Title: Tier I Volvo Frontline Support Representative (04AES) US-NJ-MahwahDescription At Percepta, we bring first-class service across each market we support. As a Tier 1 Volvo Frontline Support Representative in Mahwah, NJ, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. Representing Volvo Cars USA, the Representative ensures customer satisfaction through a professional, caring approach always. During a Typical Day, You’ll · Coordinate towing and roadside assistance for Volvo car owners. · Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats · Navigate systems efficiently to provide accurate, timely, and courteous manner · Document and all customer interactions in the appropriate systems · Assist customers with product-related inquiries using all available resources · Take ownership of resolving customer issues within authority, ensuring customer satisfaction · Escalate complex issues to Tier 2 support or management when necessary What You Bring to the Role Education · High School diploma required, College degree a plus Experience · 1-3 years of relevant call center/customer service work experience preferred Skills · Roadside dispatching or emergency response experience preferred · Ability to work both independently and as part of a team · Strong decision-making skills, using logic and intuition · Excellent organizational skills · Excellent communication skills, both written and verbal · Comfortable communicating via phone, email, text, or other written forms, adjusting style as needed · Creative problem-solving and troubleshooting abilities · Speed and accuracy in typing What You Can Expect · Total of $21.00 per hour. · The facility is inviting, with a coffee bar, a gym, a cafeteria, and great work culture. · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) Additional The position is working fully onsite in Mahwah, NJ. Must live within a commutable distance to the office. The hours of operation are 6 am to 9 pm, 7 days a week. Full-time hours are available. Seeking associates who are flexible between 6 am and 9 pm, 7 days a week, for a full-time 40 hour work week. Next training date is estimated to be April 13, 2026. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: · Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. · Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. · Leave it better – We take ownership and leave every process, person, and place better than we found it. · Win together – We succeed as one—celebrating, supporting, and showing up for each other. · Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process. #LI-onsite

Job DescriptionRequisition Title: Bilingual Spanish Customer Support Representative (Volvo Car USA) (04BHG) US-NJ-MahwahDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. Representing Volvo Cars USA, the representative ensures customer satisfaction through a professional, caring approach. During a Typical Day, You’ll • Coordinate towing and roadside assistance for Volvo car owners., • Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats, • Navigate systems efficiently to provide accurate, timely, and courteous manner, • Document and all customer interactions in the appropriate systems, • Assist customers with product-related inquiries using all available resources, • Take ownership of resolving customer issues within authority, ensuring customer satisfaction, • Escalate complex issues to Tier 2 support or management when necessary What You Bring to the Role • High School diploma required; College degree is a plus, • Bilingual in Spanish and English is required - must pass assessments, written and oral., • A minimum of one (1) year of previous customer service call-handling experience, • Roadside dispatching or emergency response experience is preferred, • Ability to work both independently and as part of a team, • Strong decision-making skills, using logic and intuition, • Excellent organizational skills, • Excellent communication skills, both written and verbal, • Experience communicating via phone, email, text, or other written forms, adjusting style as needed, • Creative problem-solving and troubleshooting abilities, • Speed and accuracy in typing What You Can Expect • Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium), • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • Traditional 401(k) Plan, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College), • Employee Rewards Program (Perci Perks) A Bit More About Your Role • The position is working fully onsite in Mahwah, NJ. Must live within a commutable distance to the office., • The hours of operation are 6:00 AM to 9:00 PM, 7 days a week. Full-time hours are available. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other., • Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

A smartphone, tablet, or computer with a camera.

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Answering and handling calls in a professional manner. Main lobby operations check-ins, check-outs, guest visits and tours, answering general questions. Takes reservations over the phone.

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This role serves as a primary point of contact for customers and supports a wide range of inquiries across phone, email, ticketing systems, and other communication channels. Answer customer inquiries via phone, email, ticketing systems, and other support channels.

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Answer inbound calls from customers in a prompt and professional manner. To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-orie

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Customer Service Representative - State Farm Agent Team Member.As a Customer Service Representative - State Farm Agent Team Member with Mike Lee - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.Your attentio

Customer Service Representative (Remote).Be part of something bigger! BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care.We have over 65,000 employees and a presence in vi

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. Answer inbound calls from customers in a prompt and profes

Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions.

Call Center / Remote] - Anywhere in U.

Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Qualifications: * Must have either a smartphone with working camera

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Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.Treasury as an approved surety, and rated “A Excellent” by A.Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size business