Associate account manager jobs in Honolulu, HawaiiCreate job alerts

Job Description Department: Retail Services Job Status: Full Time FLSA Status: Non-Exempt Reports To: Retail Services Manager Job Type: Non-Union Amount of Travel Required: Frequent travel from office to Retail accounts Work Schedule: Monday-Sunday, Nights, Positions Supervised: None Weekends and holidays as needed. POSITION SUMMARY Under the Supervision of the Retail Service Manager and Retail Service Supervisor, the Sales Service Associate is to grow volume and facilitate the order taking process as well as implement, execute and monitor merchandising standards for direct customers. ESSENTIAL FUNCTIONS Essential Functions Statement(s) • Establish and maintain Customer rapport by providing outstanding customer service., • Attain monthly volume and revenue goals., • Maintain product inventory to ensure adequate supply during promotional and non-promotional periods of all brands., • Create, process and manage product orders to support customer demand., • Receive and replenish product, ensuring shelf compliance with authorized schematics., • Arrange and manage return and credit of expired and damaged products., • Monitor weekly promotions, • Maintaining proper rotation, clean and dusted areas on sales floor and back stock., • Maintain all shelves and displays for assigned locations, • Coordinates and build secondary brand displays for promotional periods., • Maintenance of correct shelf and display labels, sale signage and pricing discrepancies, • Meet all deadlines for completed paperwork including expense reports, mileage reports and merchandising daily logs, • Performs job duties in a safe manner, • Follows and adheres to all company policies and procedures, • Correctly and promptly follows specified company procedures required for the appropriate handling of all Emergency Responses and Safety practices, • Performs other related duties as assigned Other Functions: • Constant communications with management on in stores observations, • Monitors and reports competitive activity in the trade to Retail Services Manager., • Employ proper usage and handling of company issued equipment and devices., • Work closely with Paradise Beverages logistics department to ensure all accounts are kept current within Paradise Beverages’ delivery standards., • Report growth, expansion, or closing of accounts in assigned territory., • Adheres to company’s professional dress and appearance policy at all times, projecting a positive image of the company and our product line., • Recommends promotional items., • Communicate concerns regarding account inventory., • Performs other related duties as assigned. POSITION QUALIFICATIONS Competency Statement(s) • Communication, Written and oral – Ability to communicate with others in writing and orally effectively, clearly and concisely., • Organized – Being organized or following a systematic method of performing a task., • Responsible – Ability to be held accountable or answerable for one’s conduct., • Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace., • Accountability – Ability to accept responsibility and account for his/her actions., • Reliability – The trait of being dependable and trustworthy., • Friendly – Ability to exhibit a cheerful demeanor toward others., • Customer Oriented – Ability to take care of the customer’s needs while following company procedures. Mental Demands: • Ability to work under stressful conditions, • Able to interact with others with courtesy and tact, • Ability to manage and prioritize multiple projects in an organized and efficient manner, • Ability to respond to crisis situations in a calm and effective manner, • Ability to complete projects on schedule Communication Demands: The position requires verbal and written communications to managers, supervisors, co-workers, customers, vendors; requires talking on the telephone; requires responding to written or verbal requests of co-workers, customers and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other work-sites; Ability to communicate via the latest technologies required for the position. Position Requirements: The position requires a Valid Hawaii state driver’s license, personal vehicle with current registration and insurance that complies with company requirements. Must pass drug test and military background clearance for services to military accounts on military bases. Smart phone, email address and access to computer. Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. SKILLS & ABILITIES Experience: Experience and knowledge of marketing, merchandising and promotional techniques and materials is a plus but not required. Education: High School diploma or equivalent Computer Skills: To perform this job successfully, an individual should have basic knowledge of Microsoft Office applications. Integrated Retail Scanner, Bar Code Scanner, portable electronic Devices. Language: Well-developed verbal and written English communication skills. PHYSICAL DEMANDS The physical demands described her are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to stand; walk; reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Physical Demands Lift/Carry Stand C 10 lbs or less C Walk C 11-20 lbs F Sit C 21-50 lbs F Manually Manipulate C 51-100 lbs N Reach Outward C Over 100 lbs N Reach Above Shoulder C Climb F Push/Pull Crawl C 12 lbs or less C Squat or Kneel C 13-25 lbs F Bend C 26-40 lbs F Grasp C 41-100 lbs O Speak C WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environments will be indoor and outdoor as 40% of work is driving from one account to another. Most work is done independently. Occasionally a trainee or supervisor may work with you. Uniform, Company ID and closed to shoes required at all times. Attendance at meetings and training sessions may be required. Office conditions consist of a manufacture office in a controlled environment with moderate noise from the production area where coffee is roasted, packaged and stored. Operates basic warehouse equipment including safely managing a hand truck, pallet jack, 6-wheeler wagon and a utility knife.

Job Description Fitness Sales Manager – Membership Manager – Full-Time You’re not just selling memberships — you’re helping people change their lives. Join one of the most visited F45 studios in the U.S., known for consistency, culture, and results. We’re looking for a high-performing, people-first Sales Manager ready to lead with heart and drive growth in a purpose-driven fitness community. If you’re ready to lead with heart, own your results, and grow within a team that sets the standard, this is your next move. This isn’t just another sales role. It’s a leadership opportunity at the heart of a values-driven fitness community — where standards are high, teamwork is everything, and your results have real meaning. If you’re a coach, trainer, sales rep, or wellness leader ready for your next chapter — one with more responsibility, deeper purpose, and greater potential — this might be exactly what you’ve been looking for. WHAT YOU'LL DO • Lead from the front in all things sales — from lead generation to close, outreach to retention, • Own your pipeline: call, text, email, consult, tour, follow up, and close with care, • Deliver exceptional membership sales experiences that turn leads into long-term members who refer others, • Track, report, and optimize performance across KPIs (lead-to-show, close rate, referrals, upsells), • Collaborate with a driven team to create an unforgettable customer experience, • Train and coach teammates on sales best practices and studio standards, • Contribute to studio events, campaigns, and creative community outreach, • Exceeding KPIs and setting the tone for a high-performance culture, • Staying proactive with follow-ups and maintaining organized lead records in our CRM, • Building strong member relationships that drive client retention and referrals, • Actively participating in studio events, campaigns, and workouts (yes, we train too!) You’ll fit right in if you’re: • Passionate about health, fitness, and helping people become their best, • A self-starter who owns their success and keeps things moving forward, • A strong communicator — on the phone, via text, and in person, • Magnetic and trustworthy — people naturally follow your lead, • Excited by goals, metrics, and constant growth, • Calm under pressure, coachable, and always professional, • Willing to jump in, pitch in, and lift others up without being asked We take care of our team so they can take care of our members. Here are just a few of the perks you’ll get when you join the team: • Base salary: $37,000–$43,000, • Realistic total compensation: Annually $60,000+ (i.e. base + commission + performance bonuses), • 100% employer-paid health insurance, • Paid time off to recharge, • Free unlimited membership at F45 Ala Moana and Plunge & Barrel, • Full access to recovery services — including sauna, cold plunge, Normatec & more, • Discounts on wellness services including massage and acupuncture, • Full-time and primarily on-site leadership role with some scheduling flexibility, • A tight-knit, high-standard team that leads with heart and levels up every day Learn more about our team: Website: f45training.com/studio/alamoana Instagram: @f45_training_alamoana F45 Training Ala Moana is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or any other protected status. We’re committed to building an inclusive and supportive team environment where everyone can thrive. Also relevant for: personal trainer, group fitness coach, fitness sales, fitness studio manager, membership advisor, wellness consultant, client success manager, account executive, gym sales, sales associate Company DescriptionF45 Ala Moana is one of the most visited and high-impact F45 studios in the U.S. — known for results, consistency, and an unmatched team culture. We coach with purpose and lead with heart, creating a results-driven community built on connection, integrity, and growth. Whether you're on the floor or behind the scenes, you'll be part of a high-standard team that supports each other, shows up like it matters, and inspires people to become their best.F45 Ala Moana is one of the most visited and high-impact F45 studios in the U.S. — known for results, consistency, and an unmatched team culture. We coach with purpose and lead with heart, creating a results-driven community built on connection, integrity, and growth. Whether you're on the floor or behind the scenes, you'll be part of a high-standard team that supports each other, shows up like it matters, and inspires people to become their best.

Job Description Position Title: Kitchen Manager Delta Sky Club Honolulu Pay Grade: 12 Reports To: Salary: $68,000-$70,000 Other Forms of Compensation: As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email . Job Summary Job Summary: Working as the Sous Chef, you will be responsible for the successful operation of the Culinary Department for a facility. You will assist in the supervision, preparation, and cooking of various food items, developing daily menu items and their preparation and garnishment. You may supervise hourly associates and you work with Executive Chef/Chef to develop new menus and assist with ordering. This is an exciting opportunity for an energetic, entrepreneurial Culinary professional. Key Responsibilities: • Assists the Executive Chef with managing cost controls and control expenditures for the account, • Assists the Executive Chef with planning and creating menus, • Produces and execute catering events, • A.S. or equivalent experience, • Some progressive culinary/kitchen management experience, depending upon formal degree or training, • Catering experience a plus, • High volume, complex foodservice operations experience - highly desirable, • Institutional and batch cooking experiences helpful, • Comprehensive knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation, • Must be experienced with computers; to include Microsoft Office (Word, Excel and Power Point), Outlook, E-mail and the Internet, • Must be willing to participate in client satisfaction programs/activities, • ServSafe certified - highly desirable Apply to Eurest today! Eurest is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Eurest maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Eurest are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Job Description Position Title: General Manager Delta Sky Club Honolulu Pay Grade: 12 Reports To: Salary: $85,000-$90,000 Other Forms of Compensation: As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email . Job Summary This individual will be responsible for developing and executing strategy to meet operating and financial goals. They will lead the account by ensuring areas of responsibility meet objectives and client expectations, demonstrating a balance of culinary and administrative expertise. Key Responsibilities: • Assists in all phases of planning, budget analysis, and reporting for maximum use of resources, • Maintains the highest standards of food quality, presentation, sanitation and safety, • Coordinates with the management team to provide overall planning, direction and control of the program, • Maintains excellent relationships with employees, guests and the client, as well as other departments within the operation, • Adheres to the Client’s culture and guidelines, the Health Department’s regulations, and the sector’s standards and expectations, • Associate’s Degree required, Bachelor’s Degree preferred, • At least 3 years of relevant management experience, • Able to speak clearly and listen attentively to staff, peers, supervisors, guests and client, • Computer skills with a working knowledge of Microsoft Word, Excel and Power Point, • General culinary knowledge of basic kitchen practices, protocols and procedures Eurest is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Eurest maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Eurest are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That’s why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your success. What You'll Do As A Store Manager: You are in charge of the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success. Don’t worry! In order to prepare you for success, we will provide an 8 or more weeks of store leadership training program. How we reward you:** • Free meals while working at Panda, • Generous compensation package with bonus opportunities, • Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates, • Pre-Tax Dependent Care Flexible Spending Account, • 401K with company match, • Paid time off, paid holidays, bereavement/funeral leave and Leave Share Program, • Discounts at theme parks, gym memberships, and much more, • Opportunity to give back to your community, • Hands-on paid training to prepare you for success, • On-Going Career & Leadership Development, • Opportunities for growth into management positions, • On-going career and leadership development, including comprehensive training, • Continuous education assistance and scholarships, • Lucrative associate referral bonus, • Income protection including Disability, Life, and AD&D insurance, • Pre-Tax Dependent Care Flexible Spending Account, • Please refer to ___ for details. **Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify. Desired Skills & Experience: • High school diploma required, • Flexibility to work in a store within a 50-mile radius, • Able to work a flexible schedule, including weekends, • Food Safety: Serve Safe certified ADA Statement: While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations. Panda Strong since 1983: Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values. You’re wanted here: Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to ___. Pay Range: $25 per hour - $28 per hour *Within the range, individual pay is determined using various factors, including work location and experience. Panda makes no guarantee that any associate will earn any bonus and reserves the right to change or terminate any or all of its bonus programs at any time, with or without advance notice.

Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That’s why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your success. What You'll Do As An Assistant Manager: You are in charge of assisting the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success. Don’t worry! In order to prepare you for success, we will provide a 3 or more weeks of store leadership training program. How we reward you:** • Free meals while working at Panda, • Generous compensation package with bonus opportunities, • Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates, • Pre-Tax Dependent Care Flexible Spending Account, • 401K with company match, • Paid time off, paid holidays, bereavement/funeral leave and Leave Share Program, • Discounts at theme parks, gym memberships, and much more, • Opportunity to give back to your community, • Hands-on paid training to prepare you for success, • On-Going Career & Leadership Development, • Opportunities for growth into management positions, • On-going career and leadership development, including comprehensive training, • Continuous education assistance and scholarships, • Lucrative associate referral bonus, • Income protection including Disability, Life, and AD&D insurance, • Pre-Tax Dependent Care Flexible Spending Account, • Please refer to ___ for details. **Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify. Desired Skills & Experience: • High school diploma required, • Flexibility to work in a store within a 50-mile radius, • Able to work a flexible schedule, including weekends, • Food Safety: Serve Safe certified ADA Statement: While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations. Panda Strong since 1983: Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values. You’re wanted here: Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to ___. Pay Range: $23 per hour - $26 per hour *Within the range, individual pay is determined using various factors, including work location and experience. Panda makes no guarantee that any associate will earn any bonus and reserves the right to change or terminate any or all of its bonus programs at any time, with or without advance notice.

Job Description Location: Honolulu, Hawaii Reports To: IT Security Manager Company: Lucayan Technology Solutions LLC Employment Type: Full-Time, On-Site Clearance: Secret Clearance About Us Lucayan Technology Solutions LLC is a leading government contracting firm, supporting national defense initiatives with top-tier technology services. We are committed to delivering secure, innovative IT solutions to federal clients. We are currently seeking a qualified and experienced IT professional to join our team as an IT Helpdesk II technician. This role is essential in resolving advanced technical issues, supporting IT infrastructure, and ensuring compliance with federal cybersecurity regulations. Job Summary The IT Helpdesk II technician will provide advanced (Tier 2) technical support within a fast-paced, security-conscious environment. This position serves as an escalation point for complex issues from Level 1 Help Desk staff and is responsible for in-depth troubleshooting, network and server support, and enterprise application assistance. The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in accordance with cybersecurity protocols and compliance standards. Key Responsibilities • Handle escalated IT support requests involving complex hardware, software, and network issues via ticketing system, phone, email, or in-person., • Perform in-depth troubleshooting and diagnostics to identify and resolve advanced technical issues., • Coordinate with third-party vendors and service providers for specialized support and warranty services., • Provide support for server and network infrastructure, including connectivity issues, server failures, and network performance concerns., • Assist with configuration and management of network devices such as routers, switches, and firewalls., • Monitor network performance and security, addressing issues proactively., • Manage user accounts and permissions in Active Directory and other enterprise systems, including account creation, modification, and deactivation., • Resolve complex login and access control issues, including advanced password resets and multi-factor authentication., • Provide advanced support for enterprise software applications, including installation, configuration, troubleshooting, and performance optimization., • Assist with software updates, patches, and upgrades to ensure security and compatibility., • Provide technical support during organizational events, ensuring stable IT operations and connectivity., • Assist with setup, configuration, and troubleshooting of specialized event-related IT equipment., • Create and maintain detailed documentation for complex issues, solutions, procedures, and system configurations., • Develop and update knowledge base articles to assist Level 1 Help Desk staff and end users., • Mentor and train Level 1 Help Desk staff, sharing knowledge and providing technical guidance., • Participate in incident and problem management processes, ensuring rapid resolution of critical issues and root cause analysis for recurring problems., • Monitor Help Desk performance metrics, such as ticket resolution times, system uptime, and user satisfaction., • Generate detailed reports and recommend process improvements and technology enhancements based on performance data. Education: Associate degree in Information Technology, Computer Science, or related field; or equivalent experience. • Experience: 2+ years in IT support, with at least 1 year handling Tier 2 responsibilities in a government, military, or enterprise environment., • Clearance: U.S. citizenship required; must hold or be able to obtain and maintain a DoD Secret Clearance., • Active Security Clearance or higher, • Certifications (DoD 8570 IAT Level II requirement): One of the following required within 6 months of hire:, • CompTIA Security+ CE, • CompTIA CySA+, • Cisco CCNA Security, • Equivalent IAT Level II certification, • Training Requirements (must be completed within 30 days of hire, then annually):, • DoD Cyber Awareness / IA Training, • DoD AT Level I (Anti-Terrorism Awareness), • OPSEC Awareness Training (Level I) Active DoD security clearance (Secret or higher). * Experience with NIST SP 800-171, DFARS, or CMMC frameworks. * Familiarity with enterprise-level software applications and IT ticketing systems. * Prior experience supporting government or defense contracting environments. Work Conditions • Onsite work required at our Honolulu, Hawaii location., • Standard duty hours: Monday – Friday, 0800–1600 HST, excluding federal holidays., • Occasional after-hours or on-call support may be required for outages, upgrades, or security incidents. Powered by JazzHR WvmFP7Ogol