Chat email support jobs in North Bergen, New Jersey - Page 3Create job alerts

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don’t just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: · Understanding our customer’s goals and quantifying how GBG helps achieve them · Demonstrating curiosity in our customer’s needs and their business strategy · Building relationships and engagements across different levels of our customers · Partnering cross functionally within GBG to operate on behalf of our customers · Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You’ll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do • Responsible for base revenue retention on existing GBG solutions within customer portfolio, • Help design and measure health metrics and implement improvement plans as required, • Build relationships with existing contacts and identify new contacts to deepen engagement, • Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs), • Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements, • Proficient in GBG’s solutions and the value they provide across various use cases, • Understand your customer’s needs to guide them through best practice product adoption, • Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed, • Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues, • Operate cross-functionally with a wide range of internal teams to address customer needs and issues Skills we are looking for Experience: • Minimum 3+ years in customer-facing roles, including day-to-day account management and senior-level stakeholder engagement., • Proven track record of owning and managing customer meetings, including quarterly business reviews (QBRs)., • Demonstrated ability to develop customer account plans and perform SWOT analysis. Skills & Competencies: • Strong passion for delivering best-in-class customer experience., • Ability to translate data into compelling success stories and actionable insights., • Comfortable working cross-functionally with Sales, Marketing, Product, and Operations in a fast-paced environment., • Proactive mindset for identifying solutions and managing execution to completion., • Interest in product capabilities and applying them to solve customer challenges., • Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges., • Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery. Technical Proficiency: • Familiarity with Microsoft Office Suite, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms. Industry Knowledge: • Experience in identity verification, fraud prevention, or familiarity with industries such as gaming, banking, fintech, lending, insurance, retail, or technology. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description Who We Are Parallelle creates elevated, thoughtfully designed products that bring beauty and ease into everyday life. We believe in craft, intentionality, and the quiet power of well-made things. Our team blends design, operations, and customer experience into a cohesive brand built on high standards and steady growth. About the Role The Operations Manager will be responsible for all day-to-day operational execution for Parallelle, with a primary focus on logistics (factory to 3PL, 3PL performance, order fulfilment, inventory accuracy) and customer service oversight (ensuring timely, high-quality customer experience). This role is perfect for someone who can bring structure to a fast-growing environment, coach a small team, and build scalable systems without losing sight of details. As Parallelle expands into global markets and adds new regional 3PLs, this role will ensure operational readiness, consistent SOPs and smooth cross-functional coordination. We’re looking for someone who is proactive, organized, calm under pressure, and able to translate business priorities into operational execution. You’ll reinforce expectations, improve workflows, and model the culture we want as we grow. Key Responsibilities 1. Logistics & Supply Chain Management Manage all logistics operations for Parallelle, including: • Serve as the primary point of contact for Parallelle’s U.S. 3PL and any new regional 3PLs added (EU/UK in 2026)., • Monitor warehouse performance and SLAs: receiving, pick/pack accuracy, shipping speed, returns processing., • Track inbound shipments from the factory (Cambodia) to 3PLs: booking freight, confirming timelines, ensuring correct documentation., • Coordinate with freight forwarders and customs brokers on import/export processes., • Maintain inventory accuracy across all locations; investigate discrepancies., • Support new 3PL onboarding: workflows, packaging requirements, shipping methods, SOP creation., • Manage order flow for US and international DTC, , and US and international wholesale customers., • Monitor logistics KPIs—shipping cost trends, delivery times, error rates—and recommend improvements. 2. Customer Service Oversight • Supervise day-to-day customer service operations (email, chat, phone)., • Ensure response time targets are met (same day/24 hours)., • Review escalations, resolve operational issues such as lost packages, wrong items, or warehouse errors., • Implement CS SOPs to create consistent, brand-appropriate service., • Monitor return reasons & customer feedback to identify product or process issues., • Work with marketing to maintain accurate FAQ content and help-center material., • Provide weekly and monthly reporting on CS trends and opportunities. 3. Operational Process Building & Continuous Improvement • Build and document SOPs for logistics, returns, CX workflows, and 3PL communication., • Implement process improvements that reduce errors, cut costs, or speed up delivery., • Identify tools needed to scale (e.g., WMS integrations, customer service platforms, tracking tools)., • Partner with finance on landed cost accuracy, freight budgeting, and inventory reconciliation., • Collaborate with product and merchandising teams for launch readiness: packaging, SKU setup, inventory forecasting. 4. Cross-Functional Coordination • Work closely with:, • Factory/production for inbound planning, • Marketing/Revenue to support promotions and new product launches, • Finance for inventory costing and monthly close About You • You are passionate about creating order, clarity, and consistency in growing environments, • You communicate clearly, anticipate needs, and follow through reliably, • You have strong judgment and know when to escalate versus when to handle independently, • You manage people with a balance of support and accountability, • You enjoy designing systems that make work smoother and more predictable, • You’re energized by problem-solving and keeping operations moving without drama, • 3–6+ years of experience in operations, supply chain, logistics, or eCommerce fulfillment., • Hands-on experience managing at least one 3PL provider., • Comfortable owning day-to-day operational decisions., • Strong analytical skills—able to track KPIs, identify issues, and propose solutions., • Excellent communication and organizational skills., • Experience with Shopify system, Zendesk, Loop and other CS tools, • Customer-first mindset., • Experience with international logistics (Asia → U.S. or other regions)., • Experience in consumer product, fulfillment, logistics, or production environments, • Background in customer service management or process improvement, • Comfort with basic operational tools (project trackers, dashboards, order systems) Within 6–12 months: • Maintains 98–99% order accuracy at 3PLs., • Reduces CS escalations tied to logistics issues., • Ensures inbound shipments arrive on time with clean documentation., • Creates clear, repeatable SOPs for all core operational workflows., • Supports successful launch of the next regional 3PL (EU/UK). Why Choose Us Parallelle is a growing brand with a thoughtful, human-centered approach to product and work. You’ll join a small, collaborative team where your decisions shape the customer experience and the future of the business. We value clarity, craft, and people who take ownership and move work forward with intention. Compensation and Benefits • Salary: $115,000 - $125,000 with discretionary bonus based on individual and company performance, • Benefits: Health, PTO, and additional perks aligned with Parallelle’s policies

Job DescriptionLocation: Brooklyn, NYSalary: $20-$25 hourlyCandidate MUST be bilingual Spanish We are seeking a customer-focused and detail-oriented Customer Support Agent to support users of our Earned Wage Access (EWA) platform. This role is responsible for assisting employees and employer clients with account questions, transactions, and platform navigation while delivering a positive and professional support experience. The ideal candidate is patient, tech-savvy, and comfortable supporting financial and payroll-related products.Key Responsibilities for Customer Support Agent: * Respond to customer inquiries via phone, email, chat, and ticketing systems (Zendesk) * Assist users with EWA account setup, access issues, and transaction questions * Provide clear explanations of earned wage access features, timelines, and limitations * Troubleshoot basic technical and user-related issues * Escalate complex or sensitive issues to the appropriate internal teams * Document customer interactions accurately in CRM or support systems * Follow security and data privacy protocols when handling user information * Meet response time, resolution, and customer satisfaction goals Qualifications for Customer Support Agent: • Bilingual Spanish required 2+ years of experience in customer support, call center, or help desk roles preferred * Experience in Zendesk strongly preferred * Strong verbal and written communication skills * Comfortable explaining financial or pay-related concepts in simple terms * Basic technical troubleshooting skills * Ability to multitask and work efficiently in a fast-paced environment

Job DescriptionJob Description We're looking for an Remote Call Center Customer Service Representative to support our Members' success by ensuring our warehouses run smoothly. You thrive on handling a variety of tasks, take pride in solving challenges, and have experience leading teams to enhance customer experiences. Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients. This role is ideal for empathetic, detail-oriented individuals who enjoy solving problems and creating positive customer experiences from the comfort of their home. POSITION RESPONSIBILITIES Key Responsibilities: • Handle customer inquiries via phone, email, and chat with professionalism., • Provide accurate information about products, services, and policies., • Troubleshoot and resolve customer complaints and issues., • Maintain detailed records of customer interactions and transactions., • Collaborate with team members to improve service delivery., • Adhere to company policies and compliance standards. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school Diploma/GED, • Previous experience in customer service or a call center environment., • Strong interpersonal and problem-solving skills., • Ability to work independently and manage time effectively., • Comfortable using multiple software systems simultaneously., • High-speed internet and a distraction-free home office setup. All your information will be kept confidential according to EEO guidelines.

Job Description About the role: This is an amazing opportunity for a Customer Support Representative to join our Customer Experience Team. In this role, you will get to work directly with our founding team to deliver the most valuable and joyful experiences for our customers. If you are looking to make a real impact on real people's lives and accelerate your career to new heights, this is it! About the job: CurbWaste is on a mission: to modernize the waste and recycling industry. We're a venture backed company with 150+ customers using CurbWaste's all in one solution to transform their businesses. We have a lot more to do, becoming the system of record to one of the most critical industries in the world and support the hard-working people of the waste industry. Our customers love us almost as much as we love them (with a proud NPS score of 80+!) We were recently honored as the SMB Tech Top 50 and continue to push boundaries as the up-and-coming solution for waste haulers around the US. We're looking for big thinkers and humble warriors. The core values we live by: • Serve our customers, serve our industry, • Be infinitely curious, • Resourcefulness over resources, • Win as a team, learn as a team In this role you will be the first point of contact for our customers post go-live. You will help troubleshoot any technical issues our customers are having and work collaboratively with peers in the Engineering, Product, and Customer Experience teams to provide the best resolution and experience for our customers. Tactical responsibilities include: • Troubleshooting issues and prioritizing based on urgency. This may include outbound contact with clients for additional information and resolution via chat, phone, and email, • Providing clear and detailed information to clients on product feature functionality, both written and verbal, • Documenting support processes and issue resolutions, • Working closely with the Sales and Product teams to provide product knowledge, configuration assistance, and first-level technical support to CurbWaste and CurbPOS customers, • Being the go-to resource for any questions regarding CurbWaste and CurbPOS products for internal and external stakeholders, • Communicating client perspective to Product and Development teams for feature improvements/fixes What you will need: The most important things we look for are passion, grit, and hunger. To be successful at CurbWaste, you will need to be motivated by impact, growth, and desire to have a life journey filled with joy. The ideal candidate must demonstrate strong attention to detail, with a focus on accuracy and consistency in all tasks. The role requires the ability to carefully review work, identify potential issues, and ensure high-quality outcomes. These are the skills we look for in this role: • Critical thinking skills with experience in troubleshooting software issues are a plus, • Exceptional time management skills; proven ability to manage multiple tasks while maintaining accuracy and meeting deadlines, • Strong attention to detail, • Exceptional customer relationship skills and a clear view on what constitutes excellent customer service, • Ability to communicate clearly and effectively with Customers, • 1-2 years in a technical support role (ideally in a SaaS company), • Familiarity with SaaS business models is a plus, • Experience using a support ticketing system (Intercom, Jira, etc) is a plus; experience with Intercom Fin or similar AI-powered support tools is a bonus, • Comfort with AI tools and a willingness to integrate them into daily workflows to enhance productivity Benefits: This is not just a job. This is a career, a chance to make a direct impact. Here's how we help: • Competitive salary range: $65k-$70k, • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career., • Health benefits: Company-paid medical, dental, and vision Our Mission: We aim to change the way waste companies run their business. We are a software founded by haulers and built for haulers. We care about the environment and want to play a positive role in the future of the waste industry. Software helps create solutions and we are focused on being the leaders in change. At CurbWaste we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Job DescriptionAbout rag & bone: From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future. Job Summary: The role of the Customer Service Agent is to deliver a best-in-class customer experience for the rag & bone community. You will be the first point of contact for all the rag & bone ecommerce customers as well as assist with queries from the retail community. It is essential that you are acting as a brand ambassador to ensure outstanding service, shopping experience, and product expertise. Key Roles and Responsibilities Support a best-in-class level of customer service through extensive product knowledge Ensure that an excellent customer experience is given to every customer Be the first point of contact for any customer issues and complaints in an omni-channel setting, ensuring a resolution takes place in a timely manner through email, chat, phone, and social media communications Assist customers on all inquiries which will involve product inquiries, returns, delivery, payments, placing orders, sourcing product, etc. Meet KPI’s which will include sales, quality, productivity targets, contact resolution, CSAT scores, and overall departmental goals Work with internal colleagues to improve service, knowledge, and solve a customer’s query in a timely, efficient manner Understand and exemplify the rag & bone brand philosophy and lifestyle Maintain a knowledge and understanding of all Policy and Procedure Experience and Capabilities 1-2 years of multi-channel customer service experience, preferably in a DTC model Strong written and verbal communication skills Sales Driven with clientele experience Exudes a proactive, customer first, approach Capability to multi-task and operate multiple platforms simultaneously Strong organization and follow-up skills are essential Able to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customers Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays Location Based in or around NYC; will work remotely with the ability to work directly out of our corporate office in NYC dependent on business needs Rules we live by | Rules you live by • Be a Good Human - Be original, be authentic. Stand for diversity, equitability & inclusivity., • Have No Fear - Innovate, solve problems, • Own Every Decision - Work together, get results, • Quality Matters – Not only with product but we see it in our people, • Make S**t Happen - Be disciplined, be competitiveBenefits, • Paid Time Off, • Clothing Allowance, • Generous Employee Discount, • Paid Parental Leave, • Membership to Calm and access to other wellness benefits, • Medical, dental, vision and ancillary benefits, • 401kThe hourly rate is $22/hour to 23.07/hour based on experience and qualifications. rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Powered by JazzHR NYHzdEumXj

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don’t just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: • Understanding our customer’s goals and quantifying how GBG helps achieve them, • Demonstrating curiosity in our customer’s needs and their business strategy, • Building relationships and engagements across different levels of our customers, • Partnering cross functionally within GBG to operate on behalf of our customers, • Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Revenue Operations Specialist (Customer Success), you will be the straegic and operational backbone of the Customer Success team. You’ll optimize systems, processes, data, and technology to enable our Customer Success Managers (CSMs) to focus on building strong customer relationships. You’ll drive automation, manage the internal CS tool tech stack, analyze customer health data, and design workflows that improve team productivity, consistency, and retention outcomes. This role is ideal for someone that enjoys working cross-functionally and who thrives at the intersection of strategy, systems, and scale. What you will do • Own and optimize the Customer Success tech stack (e.g., CS platform, Salesforce, etc.), • Design and implement scalable processes that support CSM workflows and customer lifecycle management, • Develop and maintain dashboards and reporting to monitor customer health, churn risk, and engagement, • Partner with cross-functional teams to align CS Ops initiatives with broader business goals, • Automate routine tasks to increase CSM efficiency and reduce manual work, • Support onboarding, training, and enablement of CSMs on tools and processes, • Lead initiatives to improve data quality, segmentation, and actionable insights, • Track and report on KPIs related to retention, expansion, and customer satisfaction Skills we are looking for • 3+ years of experience in Customer Success Operations, Revenue Operations, or a related field within a SaaS or technology environment., • Advanced proficiency in Salesforce and ServiceCloud, with hands-on experience configuring workflows, dashboards, and automation to support CS teams., • Demonstrated success in designing and scaling operational processes that improve efficiency and customer outcomes across teams or regions., • Strong analytical skills, with 2+ years of experience in data visualization and reporting using tools such as Tableau, Power BI, or advanced Excel (pivot tables, VLOOKUP, macros)., • Proven track record of managing cross-functional projects, including stakeholder alignment, timeline management, and delivery of measurable results., • Experience supporting CS teams with tools, insights, and playbooks that drive adoption, retention, and expansion., • Ability to translate business needs into scalable operational solutions, including system enhancements, process improvements, and reporting frameworks., • Comfortable operating in fast-paced, ambiguous environments, with a bias for action and continuous improvement., • Excellent written and verbal communication skills, with a proactive, solution-oriented mindset and the ability to influence across levels. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features, • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users), • Update our internal databases with information about technical issues and useful discussions with customers, • Monitor customer complaints on social media and reach out to provide assistance, • Share feature requests and effective workarounds with team members, • Inform customers about new features and functionalities, • Follow up with customers to ensure their technical issues are resolved, • Gather customer feedback and share with our Product, Sales and Marketing teams, • Assist in training junior Customer Support Representatives

Job DescriptionSalary: $54,600-$58,500 Position Overview: • Status: Full-Time, • Schedule: 8:00 - 5:00 pm with a 1-hour lunch break, • FLSA Status: Non-Exempt, • Location: On site at 109 E 9th Street, New York, NY 10003, • Annual Salary: $54,600-$58,500, • Benefits: Medical, Dental, Vision, LTD, 401(k) with match, Commuter Benefits with company contribution, company paid Life Insurance, Paid Time Off including: Vacation, Sick, Holidays & Educational Position Summary: This position has overall responsibility for providing administrative support to MGNYs NYC office and various MGNYs departments as necessary, with a primary focus on the Tax Appeal Unit. Responsibilities to include, but not limited to, providing client support, maintaining and ordering office supplies, managing schedules for executive team, following up with clients and government agencies for various services, and handling current & potential clients' questions and concerns via phone, email, and chat. Essential Functions: General Office Duties: * • Greet visitors to the office, • Answer and direct phone calls for the main office line, • Managing schedules for executive team, • Maintain and order office supplies, • Maintain and order kitchen and bathroom supplies, • Assist in planning and coordinating office meetings and company functions, • Tax Appeal Unit Duties:, • Process client onboarding, • Provide courteous customer service to applicants, tenants and clients, • Provide clear, consistent, and transparent communication with clients, property owners, and government agencies to obtain required documentation or provide status updates., • Follow up with clients, as needed. Enter and manage data for client communications in internal systems, ensuring records are up-to-date, • Create agreements, such as Tax Appeal documents, as needed, • Process checks, take payments over the phone, and follow up on unpaid invoices as needed, • Other duties as assigned Required Skills/Abilities: • Proficient with Microsoft Office Suite and G-Suite, • Excellent verbal and written communication skills, • Demonstrated ability to work in a solutions oriented mindset, • Ability to develop new client relationships, • Excellent time management skills with a proven ability to meet deadlines, • Ability to prioritize tasks and to delegate them when appropriate, • Learning agility, resourcefulness, • Drive for results, • Highly detail-oriented with strong accuracy when preparing, reviewing, and entering documents and data Education and Experience: • Associate degree or the equivalent combination of education and experience, • 3+ years of relevant work experience; Real Estate industry experience preferred Physical Requirements: • Ability to sit at a computer monitor for extended periods of time, • Ability to perform repetitive finger, hand, and arm movements, • Ability to lift up to 15lbs., • Ability to effectively discern information and formulate appropriate action, • Ability to reach, squat, bend, and manually manipulate standard office equipment Reasonable accommodation statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Job DescriptionDescription: Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection. The Email Marketing Specialist is responsible for building, optimizing, and analyzing multi-touch email journeys and automated workflows across our CRM platforms. The role uses data, testing, and cross-functional collaboration to improve engagement, conversions, and overall email performance. Responsibilities include but not limited to the following: • Designing and executing multi-touch email nurture campaigns for all consumer revenue initiatives., • Building and optimizing marketing automation workflows, triggered emails, and behavioral sequences., • Partnering with creative and content teams to craft compelling email messaging and visuals., • Monitoring performance metrics such as open rates, CTR, conversions, and deliverability rates to optimize strategy., • A/B testing subject lines, CTAs, creative, and send times to maximize performance., • Collaborating with internal stakeholders to align email marketing strategies with broader GTM plans., • Bachelor’s degree in Marketing or a related field; 2+ years of hands-on email marketing and automation experience, • Proven experience with enterprise ESPs and marketing automation platforms (Preferred: ActiveCampaign & Braze), • Strong understanding of email best practices, including segmentation, personalization, deliverability, A/B testing, and compliance, • Experience building and optimizing multi-touch lifecycle campaigns and triggered workflows, • Proficient in analyzing performance data to drive strategy and comfortable using email analytics tools, • Basic knowledge of HTML/CSS for responsive email design and troubleshooting, • Excellent cross-functional collaborator with experience working with creative, content, and product teams, • Basic understanding of HTML/CSS for email template editing and responsive design, • Strong attention to detail and ability to manage multiple projects and deadlines simultaneously, • Comfortable operating in a fast-paced, data-driven environment with shifting priorities and deadlines, • Proficiency in Canva and Postmark are a plus, • Comfort working in project management platforms (Asana) and collaboration tools (Google Chat, Slack), • Background or experience in golf is a plus, but not necessary Benefits (*applies only to full-time employees): • Health, Dental, and Vision insurance*, • Long and Short-Term Disability*, • Accident and Critical Illness Insurance* Pay: $65K-$85K/yr Location: Fully remote position NYC Based Candidates Preferred. Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required. Requirements:

Job Description About Westman Atelier A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that ‘luxury’, ‘efficacy’ and ‘clean’ can be synonymous with exceptional makeup. • A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper’s Bazaar. Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted “second-skin approach” to makeup, resulting in naturally beautiful, radiantly amplified skin. Position Summary Westman Atelier is seeking a Clean Beauty Concierge representative who will serve as a virtual brand ambassador and the face of Westman Atelier’s client experience. This role is responsible for delivering an exceptional and bespoke level of care, supporting our digital services. With a deep knowledge of our high-performance, skin-loving formulations, the Clean Beauty Concierge team is dedicated to building client loyalty through meaningful interactions and expert product guidance. Responsibilities: • Conduct one-on-one video consultations tailored to each client’s unique needs, skin type, and lifestyle., • Deliver exceptional, high-touch service that reflects Westman Atelier’s brand and aesthetic standards., • Provide expert guidance on product recommendations and shade matching by replying to inquiries via email, text, and live chat., • Partner with the Ecommerce team in the execution of new digital services, virtual events, and support ongoing ad-hoc support., • Act as a trusted resource for clients navigating our catalog of clean beauty products., • 2-3+ years of experience working directly with clients in beauty, retail, or luxury services., • Must have experience as a makeup artist, with knowledge of product application, technique, and customer engagement., • Must be comfortable with self-application for demonstration purposes., • Excellent written communication and interpersonal skills with a natural ability to connect with clients., • Strong attention to detail, self-starter, and able to thrive in a fast-paced, dynamic environment. wkbPwf5Ijn