Customer Liaison - HNS Recovery
2 months ago
Plano
Job DescriptionSalary: $18+ per Hour depending on experience Customer Liaison HNS Recovery (Plano, TX) About Us HNS Recovery is a family-owned powerhouse in the collateral recovery industry, growing 25%+ year-over-year. Were rewriting the rules of repossession with disruptive solutions, a family-driven culture, and relentless focus on compliance and consumer care. As we expand our Plano, TX command center, were looking for a sharp, dedicatedCustomer Liaisonwho can bridge investigative research with client and consumer support. Why Join HNS Recovery? • Explosive Growth:Ride the momentum of a company shaking up an entire industry., • Family Culture:Big-time opportunity without the corporate red tape., • Impact from Day One:Your work fuels real-time recoveries and ensures smooth consumer experiences., • Career Path:Comprehensive training, certification, and advancement opportunities. What Youll Do As aCustomer Liaison, you will be the vital connection between lenders, consumers, and recovery agents. Your role blends investigative research, consumer-facing communication, and client/vendor coordination. Investigative & Coordination Duties • Track down vehicles and owners using premium data tools, LPR hits, court records, and other electronicmeans., • Coordinate with recovery agents, lenders, and insurers to close repossessions smoothly., • Document investigative findings, manage case timelines, and keep all stakeholders updated., • Professionally handle live chat, phone, and email requests from consumers., • Book and manage appointments for vehicle redemptions and personal property pickups., • Inform consumers of redemption fees, property inventory requirements, and scheduling policies., • Provide quick, accurate responses to consumer questions about services, bookings, or account issues., • Build and maintain strong relationships with clients, vendors, and consumers., • Accurately process case updates (opens, holds, closes) in multiple client portals., • Handle queue management, condition reports, inventory lists, and impounds/voluntary assignments., • Identify opportunities for process improvement that enhance the customer experience., • Support special projects and team initiatives as needed. What Makes You a Fit • Experience:25+ years in customer service, investigative research, collections, or similar role., • Communication:Clear, confident communicator in both written and verbal form., • Tech Skills:Proficiency with Microsoft Office (Excel, Teams, Outlook) and comfort with chat software., • Typing Speed:50+ WPM with high accuracy., • Bilingual:Spanish/English required for consumer support., • Mindset:Detail-oriented, self-starter, proactive, with strong decision-making skills., • Professionalism:Reliable, punctual, calm under stress, and committed to compliance., • Requirements:22+, reliable transportation, pass background check & drug screen. Compensation & Benefits • Pay:Starting at $18+ per hr. DOE, with performance-based growth opportunities., • Schedule:Full-time, on-site in Plano, TX., • Benefits (after 180 days unless noted):, • 5 days paid vacation (after 1 year), • 5 days paid sick leave, • 5 paid holidays, • 3 days bereavement leave, • Medical/Dental/Vision coverage, • 401(k) with 5% company match (after 1 year), • CARS Certification & ongoing training Your Next Move If you thrive on solving puzzles, helping people, and keeping operations running smoothly, HNS Recovery has a seat waiting for you. Step into afast-paced, high-impact rolewhere your work matters every single day. Apply now and become the voice, the bridge, and the engine behind our mission to reshape collateral recovery.