Los Angeles
Job Description About J&Y Law Firm We are a rapidly growing Plaintiff's Elder Abuse & Personal Injury practice located in Los Angeles, CA. We are currently seeking an experienced Personal Injury Case Manager to join our dynamic team. We are proud of our commitment to and vision of providing clients with the highest level of service. The ideal candidate will be someone who wants the chance to make a difference for our clients and contribute to our firm as a whole. What we provide: • A team environment guided by respect and care, • An investment in technology and processes for our team, • A challenging, fast paced, and interesting case load, • A very competitive salary, • Places an introductory call to the client within the first 24 hours of receiving the case assignment. If the client is unavailable a message will be left on their voicemail and an email or text will follow., • Assessing the completeness of the case documentation and obtains missing documentation, if required., • Reviews documentation and accuracy of information with client., • Answers all phone calls promptly, professionally, and using a friendly greeting., • Serves as a liaison by communicating with adjusters and medical providers and lien holders., • Helps in the process of finalizing the property damage and obtaining any rental or loss of use for the client., • Scans documents related to the case into the client case system file, and sends any requests or liens via fax or email., • In the event the client has med pay coverage and it is not in excess, submits reports and bills in order to obtain the limit amount., • Communicates with the client on a regular basis about the case (at least twice a month), including updating the client on the claim process and associated timeframes and adds detailed notes., • Updates case management system at every stage of the case, documenting all pertinent information and conversations., • Timely files any governmental claims via certified and return receipt mail and requests a conformed copy of each claim filed., • Calendars the “45 day from date the claim was mailed out” in the case management system., • Assesses if additional treatment is needed and/or approved on each case., • Reviews the police reports and medical records obtained by the Records Clerk. On Serious Injury Cases (SI), forwards these reports to the Team Attorney. estimated cost or each procedure, obtains the defendant’s policy limits, runs and ISO on the client, and provides all information to the Lead Attorney for their review. For surgery evaluations runs a Criminal Background Check (CBC). • Contacts client to over the ISO and/or CBC with client to confirm the information and/or obtain any pre-ret treatment regarding any previous accidents. Adds a note regarding the ISO/CBC review., • CM will obtain medical provider full contact information, prior attorney information and provide this to their respective RC for cases where there are pre-existing accidents as they will request the records., • Consults and advises clients regarding loss wages claims and credit issues., • Resolves problems. Consults with Pre-Lit Manager regarding claims process and special, unusual, or complex circumstances., • Seeks opportunities for clients to submit favorable online reviews about their experience with the firm., • Maintains utmost professional standards towards the Firm and its clients., • Achieves high customer satisfaction in the claims process., • Strong customer service skills, including sense of compassion and empathy., • Effective problem-solving abilities., • Strong attention to details., • Excellent written and verbal communication skills and organizational abilities., • Solid knowledge of case management and systems., • Ability to develop trust in constituents and staff., • High level of understanding about insurance benefits and priority processes., • General computer skills with working knowledge of Microsoft Word, Excel, Outlook, and Litify case management software., • Professional demeanor and appearance., • Strong personal focus on meeting or exceeding individual, department, and Firm goals., • Ability to work effectively within a team-oriented work environment., • Ability to work independently and efficiently; able to prioritize tasks. Compensation and Benefits:* We offer competitive compensation and benefits package, along with a positive and collaborative work environment. • 401K, • PTO: 4 Personal Time-Off; 6 Sick Days., • Paid holidays If you are passionate about fighting on behalf of individuals against large firms and companies, and if helping those who cannot help themselves is important to you, we invite you to join our team. We value our employees and believe in fostering a culture of growth, development and success. You will have opportunities to expand your skills and advance within the firm. If you are interested in joining our team, please submit your confidential application. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. We are committed to ensuring that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Company DescriptionAt J&Y, you get a very experienced and successful personal injury law firm that is dedicated to handling all types of personal injury cases. Unlike many other law firms who just dabble in personal injury, our firm solely focuses on personal injury. That is all we do. And we handle cases all over California. The founding attorneys and staff have dedicated their lives to helping victims of accidents and those that have been injured and making sure that their rights are protected and asserted to the fullest extent of the law. As a result, everyone at J&Y shares the same passion for personal injury, which is one of the fundamental aspects of our firm culture. We work very hard for our clients to do whatever we can to help them in any way and take what we do very seriously.At J&Y, you get a very experienced and successful personal injury law firm that is dedicated to handling all types of personal injury cases. Unlike many other law firms who just dabble in personal injury, our firm solely focuses on personal injury. That is all we do. And we handle cases all over California. The founding attorneys and staff have dedicated their lives to helping victims of accidents and those that have been injured and making sure that their rights are protected and asserted to the fullest extent of the law. As a result, everyone at J&Y shares the same passion for personal injury, which is one of the fundamental aspects of our firm culture. We work very hard for our clients to do whatever we can to help them in any way and take what we do very seriously.