Support Coordinator
hace 1 día
Morrisville
Job Description:\n\nToday create a job posting for this: Position: Janssen IMM Cap Duration: 12 months Set up: Hybrid (training is onsite then remote) 2250 Perimeter Park Dr Ste 300, Morrisville, North Carolina, 27560-8893, United States Pay: $23/hr Job Description (make it shorter but consice) Patient Care Coordinator will be regionally aligned and serve as an expert on reimbursement, co-pay, foundation assistance and PAP issues and be responsible for handling patient and healthcare provider interactions Serve as an advocate to patients regarding program enrollment, reimbursement process, affordability support and general access for prescribed therapy Serves as direct point of contact to assigned health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy Knowledge and understanding of the different types of major payers including private/commercial and government (Medicare, Medicaid, VA and DOD). Act as an assigned liaison to client contacts (e.g. regional contact for sales representatives) Maintains records in accordance with applicable standards and regulations to the programs/promotions Establish relationships, develop trust, and maintain rapport with patients and healthcare providers. Follow program guidelines and escalate complex cases according to program policy and procedures. Liaison between Program Management, Healthcare Providers and Manufacturer Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and commit to the appropriate use of resources As a program’s “eyes and ears”, works with the Franchise Program Manager, and Client on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction and program effectiveness Improve patient outcomes through advocacy, communication, education and facilitation of services Understand health and disease states of patients of the programs/promotions Maintains a high level of ethical conduct regarding confidentiality and privacy Conflict Resolution Other responsibilities as assigned Absolutely, Therese! Here's a professionally formatted and concise job posting tailored for the Janssen IMM Cap Patient Care Coordinator role: 🌟 Job Opportunity: Patient Care Coordinator – Janssen IMM Cap Program 📍 Location: 2250 Perimeter Park Dr Ste 300, Morrisville, NC 27560 🕒 Duration: 12 months 💼 Setup: Hybrid (onsite training, then remote) 💰 Pay: $23/hour About the Role Join a dynamic healthcare support team as a Patient Care Coordinator for the Janssen IMM Cap program. You’ll be the key liaison between patients, healthcare providers, and program management—ensuring seamless access to prescribed therapies and financial assistance. Key ResponsibilitiesAdvocate for patients through enrollment, reimbursement, and affordability supportServe as the primary contact for assigned healthcare providersResolve non-clinical barriers to therapy accessEducate stakeholders on payer types (Medicare, Medicaid, VA, DOD, commercial)Maintain accurate records and uphold compliance standardsEscalate complex cases per program protocolsDeliver exceptional service as a brand ambassadorCollaborate with internal teams to improve patient outcomesUphold confidentiality and ethical standards Ideal Candidate You’re a proactive communicator with healthcare experience, passionate about patient advocacy and skilled in navigating insurance and support programs. You thrive in a collaborative environment and bring warmth, professionalism, and precision to every interaction. Ready to make a meaningful impact? Apply today and help patients access the care they deserve. Let me know if you'd like a version formatted for LinkedIn or an internal ATS posting—happy to tailor it further! no emojis Got it, Therese. Here's a clean, professional version of the job posting without emojis: Job Title: Patient Care Coordinator – Janssen IMM Cap Location: 2250 Perimeter Park Dr Ste 300, Morrisville, NC 27560 Duration: 12 months Work Setup: Hybrid (onsite training followed by remote work) Pay Rate: $23/hour Position Overview The Patient Care Coordinator will support the Janssen IMM Cap program by facilitating patient access to prescribed therapies. This role involves direct communication with patients and healthcare providers, focusing on reimbursement, affordability support, and program enrollment. Key ResponsibilitiesGuide patients through enrollment, reimbursement, and financial assistance processesServe as the primary contact for assigned healthcare providersResolve non-clinical access barriers and escalate complex cases as neededEducate stakeholders on payer types including Medicare, Medicaid, VA, DOD, and commercial plansMaintain accurate records in compliance with program standardsCollaborate with internal teams to improve patient outcomes and satisfactionUphold confidentiality and ethical standards in all interactionsProvide consistent, high-quality service as a program representative Candidate Profile The ideal candidate is a strong communicator with healthcare or patient support experience. They are detail-oriented, empathetic, and capable of navigating insurance and access programs with professionalism and clarity. Let me know if you'd like a version tailored for internal HR systems or formatted for external job boards. make it shorter, this is for a job posting: Description Patient Care Coordinator will be regionally aligned and serve as an expert on reimbursement, co-pay, foundation assistance and PAP issues and be responsible for handling patient and healthcare provider interactions Serve as an advocate to patients regarding program enrollment, reimbursement process, affordability support and general access for prescribed therapy Serves as direct point of contact to assigned health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy Knowledge and understanding of the different types of major payers including private/commercial and government (Medicare, Medicaid, VA and DOD). Act as an assigned liaison to client contacts (e.g. regional contact for sales representatives) Maintains records in accordance with applicable standards and regulations to the programs/promotions Establish relationships, develop trust, and maintain rapport with patients and healthcare providers. Follow program guidelines and escalate complex cases according to program policy and procedures. Liaison between Program Management, Healthcare Providers and Manufacturer Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and commit to the appropriate use of resources As a program’s “eyes and ears”, works with the Franchise Program Manager, and Client on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction and program effectiveness Improve patient outcomes through advocacy, communication, education and facilitation of services Understand health and disease states of patients of the programs/promotions Maintains a high level of ethical conduct regarding confidentiality and privacy Conflict Resolution Other responsibilities as assigned Skills Customer service, Call center, Prior authorization, Medical, Medicare, Insurance verification, Medical terminology, Bilingual, Medicaid, Medical claim, Member service, healthcare customer service, pharmacy benefit, Insurance, Patient registration, Claim, Case management, Patient access Top Skills Details Customer service,Call center,Prior authorization,Medical,Medicare,Insurance verification,Medical terminology,Bilingual,Medicaid,Medical claim,Member service,healthcare customer service Additional Skills & Qualifications 3+ years of experience in the healthcare industry Medical/Healthcare experience of some kind is preferred Knowledge of reimbursement process Care coordination, patient access to care, patient contact + Bilingual Inbound and Outbound calls 2. Passion to help others, flexible, and a positive can-do attitude. Looking for someone who has the “willingness” to learn and adapt to Trialcard policies. 3. Professional, disciplined, self-sufficient, organized, and dependable. 4. Punctual with time management, reading and writing and attention to details. 5. Call center, fast paced, medical or customer service experience or experience with patients and providers preferred but not required. 6. Computer savvy. Experience Level Intermediate Level Certainly, Therese. Here's a streamlined and professional job description suitable for posting: Job Title: Patient Care Coordinator – Janssen IMM Cap Location: Morrisville, NC (Hybrid: onsite training, then remote) Duration: 12 months Pay Rate: $23/hour Description: The Patient Care Coordinator serves as a key liaison between patients, healthcare providers, and program management. This role supports access to prescribed therapies by guiding patients through reimbursement, co-pay assistance, and enrollment processes. Coordinators build strong provider relationships, resolve non-clinical access barriers, and ensure compliance with program standards. Responsibilities:Support patients with affordability programs and therapy accessServe as primary contact for assigned healthcare providersEducate on payer types (Medicare, Medicaid, VA, DOD, commercial)Maintain accurate records and escalate complex casesDeliver exceptional service and program representationCollaborate with internal teams to improve patient outcomes Qualifications:3+ years in healthcare or patient supportExperience with reimbursement, prior authorizations, and insurance verificationStrong communication and organizational skillsBilingual preferredCall center or fast-paced medical environment experience a plusComputer proficient and detail-oriented Let me know if you'd like this adapted for a specific platform or formatted for ATS input. Description Serve as primary inbound phone support for the Care Coordinator and Reimbursement Case Manager Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and committed to the appropriate use of program resources Serve as an advocate to patients regarding program eligibility requirements, enrollment, reimbursement process, affordability support and general access for prescribed therapy Backs up contact to health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy Ability to understand and explain benefits offered by all payer types including private/commercial and government (i.e., Medicare, Medicaid, VA and DOD) May act as a liaison to client contacts (e.g., regional contact for sales representatives,) Program Management, Healthcare Providers, and Manufacturer Maintains records in accordance with applicable standards and regulations to the programs/promotions Establish relationships, develop trust, and maintain rapport with patients and healthcare providers Follow program guidelines, SOPs, Call Guides, and other program materials Escalate complex cases according to program policy and procedures As a program’s “eyes and ears”, works with the Program Manager, and Client on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction and program effectiveness Improve patient outcomes through advocacy, communication, education and facilitation of services Understand health and disease states of patients of the programs/promotions Maintains a high level of ethical conduct regarding confidentiality and privacy Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events) – (specific to program/client requirements) On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data Ensure all SOPs are followed with consistency Other responsibilities as assigned based on specific to program/client requirements Skills Healthcare Customer Service, benefits management, medical insurance, pharmacy insurance, crm software, patient service, Call center, Health care, High volume call center, Customer service call center, Insurance, Medicare, Medical terminology, Pharmacy, Medicaid, Prior authorization Top Skills Details Healthcare Customer Service,benefits management,medical insurance,pharmacy insurance,crm software,patient service Additional Skills & Qualifications 2 years of experience in the healthcare industry Medical/Healthcare experience of some kind is preferred. Patient services or customer service. High volume inbound call center. Best Fit for Program: Commitment to longevity and positive attendance. Passion to help others, flexible, and a positive can-do attitude. Looking for someone who has the “willingness” to learn and adapt to Trialcard policies. Professional, disciplined, self-sufficient, organized, and dependable. Punctual with time management, reading and writing and attention to details. Call center, fast paced, medical or customer service experience or experience with patients and providers preferred but not required. Computer savvy Associate or Bachelor’s degree preferred; or a minimum of 2 years of customer service experience with progressive levels of responsibility within a service driven environment Ability to communicate effectively both orally and in writing Advanced knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related experience Excellent problem-solving and decision-making skills required Strong organizations skills, which include attention to detail and committed follow through in communication with patients, providers and internal stakeholders Willing to work in a dynamic, fast paced environment and have the ability to multi-task Empathetic listening skills in order to interact effectively with patients and providers Strong Call Management Skills including de-escalation and soft skills Punctual, reliable with strong attendance record Strong interpersonal skills, ability to work both independently and as part of a team Proficient with Microsoft products Experience Level Intermediate Level Thanks for sharin