247 Best client service representative Jobs in Chicago, Illinois (December 2025)

Case Manager, Survivors of Torture Program

1 month ago

Chicago

Job DescriptionSalary: $16-$23 Hourly Job Title:Case Manager, Survivors of Torture Program Job Type:Regular, Full-time Classification:Non-Exempt Work Location:On-Site Chicago, IL This Position is a Union Position. About Heartland Alliance International: Heartland Alliance International (HAI) comprises nearly a dozen country offices implementing programs on a broad range of human rights issues globally, as well as the Chicago-based Marjorie Kovler Center for the Treatment of Survivors of Torture, which serves individuals from more than 60 countries. HAI has significant expertise in the fields of trauma-informed mental health care and access to justice for survivors of rights abuses. It is also an industry leader in access to high quality and stigma-free health care. Across all its programs, HAI promotes progressive, innovative approaches to human rights protections and gender equality. The Marjorie Kovler Center is a Chicago-based program of Heartland Alliance International. Since 1987, the Kovler Center has provided survivors of torture with opportunities to heal, access justice, and rebuild their lives with dignity. Today, the Kovler Center is an expert leader in trauma-informed care for survivors of torture and serves as a trusted resource of integrated treatment and services to reach vulnerable populations asylee, immigrant and refugee adults, children and families, unaccompanied minors, survivors of forced displacement and trafficking, and immigrant and refugee survivors of crime once in the US. The Kovler Center also trains and educates service providers locally and globally and advocates for the end of torture worldwide. Summary: The Case Manager accurately updates and organizes records after every client visit to ensure there are no undocumented breaks between treatments or visits. They answer questions about benefits available to individuals or refer them to the correct organization for help. The Case Manager discusses benefits like Medicaid, childcare, food stamps, housekeeping, sanitation, and money management to determine needs. They assist individuals in making referrals for various services, including legal, psychiatry, therapy, employment, education, massage/acupuncture, primary care, dentistry, and Medical and Psychological Forensic Evaluations. The Case Manager builds and maintains relationships with partner agencies and performs outreach for more resources and connections in the community. They meet weekly with supervisors to brainstorm and develop ways to improve programs for individual families within the community and determine better ways to serve participants. The Case Manager interviews family members or individuals to obtain a complete family history to more closely determine which services are appropriate and needed. They participate in group activities daily and attend regular internal meetings with the team and external meetings as appropriate. Other duties may be assigned. Essential Duties and Responsibilities:The Case Manager keeps accurate updates and organizes records after every client visit to ensure there are no undocumented breaks between treatments or visits. They answer questions about benefits available to individuals or refer them to the correct organization for help. The Case Manager discusses benefits like Medicaid, childcare, food stamps, housekeeping, sanitation, and money management to determine needs. They assist individuals in making referrals for various services, including legal, psychiatry, therapy, employment, education, massage/acupuncture, primary care, dentistry, and Medical and Psychological Forensic Evaluations. The Case Manager builds and maintains relationships with partner agencies and performs outreach for more resources and connections in the community. They meet weekly with supervisors to brainstorm and develop ways to improve programs for individual families within the community and determine better ways to serve participants. The Case Manager interviews family members or individuals to obtain a complete family history to more closely determine which services are appropriate and needed. They participate in group activities daily and attend regular internal meetings with the team and external meetings as appropriate. Other duties may be assigned. Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires an associate degree, although higher education may be valuable. The Case Manager should be comfortable communicating with clients, their families, and leadership teams. The position requires working in-person from 8:30-5:00. Fluency in a second language is preferred, with French being particularly desirable. Education and/or Experience:Credit may be given towards years of experience if a degree higher than a Bachelor's Degree is attained. Other Skills and Qualifications: • Language Skills:Excellent oral and written communication skills. Demonstrated competency in public speaking and strong interpersonal skills required., • Computer Skills:Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems., • Mathematical Skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals., • Demonstrated Commitment to Anti-Racism, Diversity, Equity, and Inclusion:Demonstrated commitment to anti-racism principles and the ability to apply an anti-racist lens to program design, implementation, and evaluation. Demonstrated commitment to the principles of diversity, equity, and inclusion., • Cultural Humility:Demonstrates cultural humility, with a deep understanding of Afghan culture, traditions, and migration experience., • Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Competencies:To perform the job successfully, an individual should demonstrate the following competencies: • Strategic Agility:Acts proactively to achieve the organization's vision, anticipates future needs, identifies areas for organizational improvement, and effectively communicates these insights to leadership., • Teamwork and Collaboration:Develops relationships with peers and direct reports, acknowledges the diverse perspectives of others in the group, shares information pertinent to others in accomplishing their jobs, and solicits thoughts from the team., • Talent Development:Continuously seeks to learn and improve own performance, understands skills and staff's career interests/goals, begins to deliver feedback to staff and identify development opportunities, and understands career progression and expectations at each level., • Communication:Writes using concrete, specific language relevant to the purpose and audience, demonstrates effective verbal communication skills in meetings and presentations, and utilizes one consistent style of communication, adapting to different audiences., • Courage:Creates an environment for a diversity of thought, encourages team members to share their point of view, speaks up when witnessing unethical, unsafe, or uncomfortable situations, promotes organizational values, and exemplifies model behavior. Physical Demands:The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to handle or feel, and reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee may be required to remain on Organization premises during breaks and/or meal periods and may be required to stay on Organization premises until their replacement arrives. Equal Opportunity Employer Statement:Heartland Alliance International makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

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