126 Best client service representative Jobs in Orlando, Florida (December 2025)

Aftercare Coordinator

23 days ago

Orlando

Job Description MISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity. SUMMARY: As part of the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant, SSVF Aftercare Coordinators support the VA Healthcare System in a coordinated effort to enhance community base suicide prevention efforts. The Aftercare Coordinator will act as a liaison between the SSVF grantee and the VA or community medical provider by enhancing community-based suicide prevention efforts to meet the needs of Veterans and their families through outreach and suicide prevention services. The Aftercare Coordinator will provide outreach in accordance with an approved plan to engage Veterans in the community identified as experiencing certain health, environmental, and historical risk factors that may contribute to suicidal ideation and/or self-injurious or lethal behaviors. The Aftercare Coordinator works collaboratively with SSVF Program staff, VA staff, the Veterans medical team and other community resources to meet the needs of eligible Veterans and their families. SSVF Aftercare Coordinators provide services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care with the focus of preventing suicide. SSVF Aftercare Coordinators provide a case management function and care coordination, health education, interdisciplinary collaboration, coordination, and consultation. The SSVF Aftercare Coordinator works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and case management personnel. The SSVF Aftercare Coordinator works within this team to provide timely, appropriate, Veteran centered care equitably. The SSVF Aftercare Coordinator works collaboratively with the team and the Veteran to identify and address system challenges for enhanced care coordination as needed. The Aftercare Coordinator reports to the Operations Supervisor and the Operations Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time) • Conduct assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others., • Assess the Veteran's strengths, limitations, risk factors, and internal/external supports and service needs to optimize the Veteran's ability to access and maintain health care services., • Enter data in HMIS or equivalent system and the client file in a timely and complete manner, • Works closely with Veterans to assist them in communicating their preferences in care and personal health-related goals to facilitate shared decision making of the Veteran’s care., • Serve as a resource for education and support for Veterans and families and help identify appropriate and credible resources and support tailored to the needs and desires of the Veteran., • Act as an advocate for the client, integrating the Veteran’s cultural values into their care plan. Assist in monitoring progress towards established goals., • Regularly consult with other team members to addresses the needs of the Veteran., • Identify systemic barriers within the organization, communicates with organizational leadership about these barriers, and works collaboratively to find viable solutions. Provides subject matter expert consultation to staff and community providers on the specialty area of practice., • Modifies services to meet the needs of Veterans best and coordinates services with other organizations and programs to assure such services are complementary and comprehensive; directs activities to maximize effectiveness, efficiency, and continuity of care for Veterans, • Participate effectively in team meetings, case conferences, and related activities. Collaborates with multidisciplinary team members in a manner that enhances the coordination of comprehensive Veteran care. OTHER RESPONSIBILITIES: • Complies with all applicable training requirements., • Complies with all company safety, personnel and operational policies and procedures., • Complies with work schedule to ensure effective operations of Agency programs., • Able to speak, write and understand English., • Possess basic computer skills., • Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups., • Flexible work schedule including evenings, nights, weekends and holidays., • Ability to set appropriate limits, work under deadlines and multi-task., • Ability to organize, prioritize, self-motivate, and deliver results., • Excellent communication and listening skills., • Possess strong work ethics., • Successfully pass Law Enforcement background screening., • Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business., • Must have reliable transportation, • Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process., • Adherence to the highest ethical standards, personally and professionally., • A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance., • In depth knowledge of the health care resources in the community available for the veteran population, especially services and programs offered by the VA, • Have basic knowledge of severe and persistent mental illness and substance abuse, • Ability to form partnerships in the community and seek out community resources, • Strong oral and written communications, • Strong organizational, time management, and data management skills, • Proven ability to work effectively both individually and as part of a team, • Ability to provide positive customer service to difficult populations EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications) • Bachelor’s level social worker or related experience is required., • At least two years of experience in a health care or social services area of practice working with Veterans is preferred. GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 40lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency. WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential. Benefits: • Health Insurance, • Life insurance, • Dental Insurance, • Vision insurance, • Short- and Long Term Disability, • 120 hours of PTO accrued biweekly starting at day 1 of employment, • 13 Paid Holidays to include Employee’s birthday and Date of Hire, • 403(b) with employer match up to 3% The Society of St. Vincent de Paul South Pinellas, Inc. is an Equal Opportunity Employer.

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