329 Best client service representative Jobs in Phoenix, AZ (September 2025)

Concentra

Manager Nurse Practitioner - Occupational Medicine

9 days ago

Tempe

Concentra is seeking a Nurse Practitioner Occupational Medicine Manager for a job in Tempe, Arizona. Job Description & Requirements • Specialty: Occupational Medicine, • Discipline: Nurse Practitioner, • Duration: Ongoing Bonus Potential! Monthly and Quarterly Bonus Incentives! Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. As a Clinical Manager, you will provide primary medical direction and coordination of professional healthcare services in a clinical setting, under the direction of the Regional Medical Director, consistent with Concentra’s medical protocols and in accordance with Concentra policies, practices, procedures and applicable regulations. Such activity will ensure the delivery of affordable, efficient, responsible and accountable healthcare of the highest quality to business, industry and patients. \n\nResponsibilities:\n • Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience, • Under the direction of the Center Medical Directors or designated Staff Physicians participates in managing medical treatment activities of the center and coordinating activities of the center with those of other centers, • Responsible along with the Center Leadership Team for creating an environment of clear responsibility, authority, autonomy and accountability that energizes and encourages the staff to perform at their personal best, • Mentors back office staff to enhance existing competencies and develop new ones through education/training opportunities; demonstrates patience, skill and helping others succeed, • Assures support staff properly implements clinical policies and procedures, • Ensures documentation in the medical record is timely and reflects appropriate assessments and reassessments specific to patient needs, • Meets with the Regional Medical Director and/or Area/Associate Medical Director on regular bases to discuss quality of patient care and reviews medical policies, procedures, records and performance of the center, • Assures compliance with licensure, certification, and accreditation, • Participates in the hiring process for Center Administrators, Therapists and back-office personnel prior to offer of employment being extended, • Provides budgetary report to guarantee medical responsibility can be adequately met by operations, • Sponsors inter-disciplinary collaboration through personally demonstrated attributes of leadership. Effectively uses a cross-functional team approach to enhance center results, • Analyzes reports, test findings, results of examinations, and diagnoses condition; prescribes or administers treatment; oversees maintenance of case histories, health examination reports, and other medical needs, • Develops, implements, and monitors medical surveillance protocols for client companies, • Participates with the Therapy Director in the orientation of all new center therapists, • Facilitates the development of a team approach of medical care between the therapist and the Clinical Manager, • Works with the Center Therapy Director and the center Therapy team to implement “best practice patterns”, • Interacts with outcome assurance to assure cases are being managed by the medical staff in an efficient and appropriate manner, • In Center Leadership Meetings, reviews clinical effectiveness, occupational reports and plans for clinic growth and development, • Meets with employers to discuss health and safety needs, and to conduct workplace walk-through and other on-site assessments, which develop effective client relations, • Communicates with client representative upon seeing employer patients for initial injuries and change of status, • Participates in the development and presentation of educational programs to the client base, • Participates in new business development, • Actively responds to client needs, requests, concerns and complaints, • Provides excellent customer service to all patients, clients and peers while incorporating Orange Book values, • Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs, • Ensures accuracy when completing, executing tasks and performing quality assurance checks, • Ensures accurate, concise, timely and complete documentation of results and paperwork, • Provides an excellent, compassionate and warm patient experience regardless of patient volume, • Ability to manage time, prioritize and multi-task in a busy environment, • Ability to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriate, • Ability to consistently deliver quality care in a busy clinical environment, • Takes action to assist in other areas and to do what is needed to ensure an excellent patient experience, • Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care, • Effectively communicates with all patients, clients, supervisors and peers while incorporating Orange Book values, • Listens to and understands internal and external client needs in order to act and address, • Committed to personal excellence and understands how daily work contributes to center operation, • Graduate of an accredited Nurse Practitioner or Physician Assistant program or passed the Physician Assistant National Certifying Examination (PANCE), • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility, • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions, • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism, • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies, • Demonstrated knowledge of occupational medicine requirements (state specific), • Demonstrated working knowledge of clinical operations, • Knowledge of laws and regulations that govern delivery of rehabilitation services, • Knowledge of worker’s compensation and clinical procedures and all processes involved in the delivery of quality care, • Demonstrated excellent communication skills, • Demonstrated willingness to participate in Continuing Medical Education, • Leadership skills and management accountability, • Skilled in the treatment of minor trauma injuries and orthopedic injuries, • Knowledge of techniques and information needed to diagnose and treat human injuries, • Speaking to effectively convey information to colleagues, peers, patients, or clients, • Problem sensitivity, • Judgment and decision making, • Instructing skills to teach others, • Customer and personal service knowledge including needs assessment, meeting quality standards for services and evaluation of customer satisfaction, • Social perceptiveness, • Active listening, • Many of our clinics offer working hours M-F, 8 to 5, no nights, no weekends, no holidays, no call, • Compensation package:, • Competitive base salary with annual merit increase opportunity, • Monthly Stipend, • Monthly RVU Bonus Incentive, • Quarterly Quality Care Bonus Incentive, • Generous Paid Time Off package for new colleagues include:, • 24 days of Paid Time Off (annually, with roll-over), • 5 days of Paid CME Time (annually), • 6 Paid Holidays, • Medical Malpractice Coverage, • Reimbursement for dues upon approval, for the renewal of applicable licensure, certifications, memberships, etc., • 401(k) with Employer Match, • Tuition Reimbursement opportunity, • Medical/Vision/Prescription/Dental Plans, • Life/Disability Insurance:, • Colleague Referral Bonus Program, • Opportunity to teach residents and students, • Training provided in Occupational Medicine, • Supplemental health benefits (accident, critical illness, hospital indemnity insurance), • Pre-tax spending accounts (health care and dependent care FSA), • Concentra accredited CME courses, • Occupational Health University, • Leadership development programs, • Relocation assistance (when applicable), • Identity theft services, • Colleague discount program We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an Equal Opportunity Employer, including disability/veterans Concentra Job ID #337263. Posted job title: Nurse Practitioner Occupational Medicine or Physician Assistant Occupational Medicine Manager About Concentra As one of the largest healthcare companies in the nation, Concentra isn’t just part of the future of American healthcare: we’re creating it. Our career opportunities span 40 states and a variety of specialties, including occupational medicine, urgent care, primary care, physical and occupational therapy, and non-patient facing administrative opportunities. Lead a culture of health. We’re taking early intervention a step further and making it easier than ever before for workers to get and stay healthy. Our integrated health and wellness centers bring the resources of a medical center directly into the workplace, enabling you to treat patients immediately after injury and to work with them on preventive care. Integrated health means you’ll have the opportunity to deliver primary care, urgent care, and occupational medicine - all with the support of onsite or integrated wellness services, pharmacy services, and physical therapy. The support you need to succeed, right from the very start. Starting in a new clinic shouldn’t be harder than it has to be. At Concentra, we support our new clinicians with a structured, comprehensive orientation program that gives you the time you need to get to know your clinic, your colleagues, and Concentra before you get started in full-time patient care. During your orientation, you’ll be partnered with another clinician to get an in-depth look at your clinic’s operations, easing into patient care with your clinician partner at your side. You’ll also receive additional support from your team to make your transition as easy and stress-free as possible. The career you want, with a team you’ll love!

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