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As the Retention Operations Manager, you will oversee the performance of assigned vendor partners to ensure KPI targets are met, while leading the strategic planning and execution of collections, retention, and account recovery initiatives.Your primary responsibilities include guiding and directing

Collections Specialist Remote Job Duties: • Meet the defined productivity metric of a minimum of 30 daily claim touches while maintaining a high quality standard of collection efforts performed • Complete high volume

Tram drivers provide narration for the tour of the Garden grounds, collections, and exhibits. Provide safe transport of passengers through the Garden grounds while providing narrative explanation.

Accounts Receivable Collections Coordinator.

The Wildlife Conservation Society (WCS) is seeking an exceptional candidate for the Collections Manager position at the Bronx Zoo (BZ). The candidate will be responsible for upholding and maintaining the WCS tradition of excellence in animal care and husbandry, exhibitor, and guest experience; inter

We offer a casual and creative atmosphere where, for over 30 years, Skechers has been renowned for its lifestyle, performance, accessories, and apparel collections for the whole familycelebrated for style, quality, innovation, and comfort.We foster an environment where ideas are welcomed, an entrepr

Job DescriptionCompany Description A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. Job Description Position Purpose: The Administrative Support Supervisor participates in assisting with a variety of complex, confidential and administrative support functions, projects, and operations related to the Customer Service team. This requires a substantial amount of tact, confidentiality, emotional maturity, independence, judgment, problem solving, decision making and initiative. The Administrative Support Supervisor is instrumental in achieving high standards of productivity and customer service excellence to internal and external customers. Primary Duties/Responsibilities: • Customer Checks- Overseeing the batching of checks received daily from customers/banks according to different bank requirements. Assigning support agents to print paper bill stubs as necessary. QA all checks scheduled to be shipped to various banks by Fed Ex., • Returned Customer Refund Checks- Manage the investigation, disposition and updating of mailing address as necessary., • Employee Timesheets- Final approver for Customer Service teams (Call Center, Revenue Integrity, Collections (office/field), and backup the Meter shop team) Provide counseling and support to employees when corrections are needed and training to new employees., • Reporting- Daily absence notification and tracking, Login and Logout for union employees noting special comments when necessary, Tracking and reporting employee leave balances including FMLA and STD (liaison with HR, HRESC and payroll regarding employee notifications of discrepancies in paycheck or leave balances), Prepare bargaining unit overtime reporting weekly & annually for departments 301, 302, 303 based on payroll reports and make available for employees review, maintain list of union employees by seniority within department. Track EHS in person classroom training attendance and submit to EHS., • Time off Requests- prepare vacation request forms for union employees annually and manage requests for specific time by union seniority. Manage vacation scheduling on google team calendars including Time off Requests for all of customer service except Meter Shop. Manage and track all other time off requests (Sick, Personal, Floating Holidays)., • Letter creation- Create and manage various letters to be sent to various entities. Lead Service Line Replacement, Demolition, Meter test results, Seasonal Meter, Lead Water Test results, Lien, and others as identified., • Check Request Vouchers- Approval of VNANJ and VNATR vouchers, liaison with agencies when necessary (NJ, Jersey City, Toms River, Rahway, Manalapan, Plainsboro)., • Diverted Bills- manage printing and mailing of customer bills after customer service team has reviewed and approved the bill to be sent to the customer., • Correspondence- manage the timely and accurate identification and disposition of correspondence including return mail to various Veolia departments., • Invoices- manage the accurate and timely disposition of customer service invoices for approval to management., • Expenses- process customer service expenses timely and accurately for all customer service teams., • Order supplies as needed and food for meetings., • Provide company and collective bargaining agreement direction on polices., • New employees- Submit and track Icare tickets for necessary applications and access to Veolia systems and locations. Train new employees on customer service policies including attendance, timesheet preparation, time off, general expectations and awareness of CBA., • Available Union jobs- notify customer service employees (via email) about availability of open union jobs identified to meet the 5-day notification period., • Corrective Action Reporting- prepare oral and written warnings for customer service employees regarding attendance and union absence control policy., • Provide backup support for Customer Service Supervisors and oversee staff when necessary., • First contact for facility related issues. Submit appropriate requests to Veolia Haworth team or Local Building management using Work order system., • Performs other duties and projects as assigned.Qualifications Education/Experience/Background: • Bachelors Degree is preferred., • Back-office experience for a contact center is preferred., • 3+ years of supervisory experience., • Proficiency with Google Apps- Gmail, Sheets, Drive, etc. Microsoft Office., • Excellent interpersonal, verbal and written communication skills., • Ability to work independently with minimal supervision., • Must be able to utilize sound judgement and decision making., • Excellent analytical problem solving and resolution skills., • Customer-oriented attitude., • Ability to work effectively and communicate with all levels of management, customers and frontline employees., • Responsible for accounts payable and purchase order requisitions through to approval stage. Additional Information Pay Range: $85000 to $90000 per year. Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off Eligible for up to 10% Annual Performance Bonus. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Job DescriptionCompany Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Director, Customer Operations will support Veolia’s customer experience vision by providing leadership and direction for the Customer Operations team in their designated regulated utility division. The incumbent will provide leadership, guidance and subject matter expertise to effectively and efficiently deliver exceptional customer service with a focus on continuous improvement, identifying and implementing operational efficiencies and defining and delivering on SLAs. Direct management of the customer service, contact center, billing, payments and collections activities for the designated regulated utility. The successful Director will continually engage in leading and inspiring internal and external teams in developing and sharing best practices. Primary Duties/Responsibilities: • Management Supervision:, • Provide strong, dynamic leadership by setting expectations, mentoring, coaching, and guiding team members to drive performance across KPIs (employee, customer, and company)., • Establish and monitor annual performance goals for direct reports and ensure that all department employees receive a performance/development review at least once a year., • Establish work procedures and processes that support company and departmental strategies, metrics, and standards., • Prioritize, plan and execute customer operations activities and processes to ensure delivery of high-quality results., • Provide guidance and performance monitoring to ensure team alignment with organizational objectives and performance targets., • Apply change management processes and tools to support adoption of new programs, including the design, development, delivery, and management of communications., • Perform workforce management (WFM) analyses, including staffing, contact volume, seasonality, AHT and call routing., • Establish and maintain a performance metrics including service level, call efficiency, abandonment rates, staffing utilization, attrition, and financial performance., • Prepare, oversee, and be accountable for departmental annual operating budgets., • Key Account Management:, • Develop and implement strategies for managing customer accounts and resolving payment issues., • Prepare and oversee annual customer experience feedback programs and use findings to improve service in line with expectations., • Ensure customer satisfaction while maintaining KPI levels within expected guidelines., • Use data from complaints, inquiries, and feedback to improve standards and enhance communication with customers., • Partner with Operations to deliver excellent customer experiences while driving process improvements., • Communicate effectively with colleagues, internal/external customers, stakeholders, vendors/consultants, and business partners., • Regulations/Rules/Standard Operating Processes:, • Ensure compliance with all regulatory agency (e.g., BPU), environmental, health, safety, and contractual requirements., • Act as primary liaison to regulatory commission (BPU) for resolving customer complaints and issues., • Prioritize, plan, and implement billing, payments, and collections, policies to ensure alignment with best-in-class standards., • Develop, communicate, and enforce policies, procedures, and financial controls to ensure consistent and timely customer service responses., • Continuously improve and document work processes via Standard Operating Procedures (SOPs)., • Ensure compliance with internal controls and other regulatory and contractual guidelines., • Department Improvements/Reports:, • Identify process gaps affecting customer or business efficiencies, and implement solutions., • Analyze billing, payment, receivables, and collection data to identify trends and improvement areas., • Improve and innovate operations by monitoring performance, resolving risks, completing action plans, and managing process improvements., • Improve contact center operations through performance monitoring, QA programs, risk mitigation, and system/process enhancements., • Build business cases and lead projects to enhance departmental capabilities., • Partner with peers across business units (utilities) to drive systemic improvements and standardization in delivering excellent employee and customer experiences., • Work cross-functionally with departments (Accounting, Finance, DB&T, Operations, HR) on corporate initiatives to improve customer experience., • Participate in corporate projects, due diligence, and acquisition integrations., • Prepare detailed departmental operational and management reports., • Miscellaneous:, • Actively and consistently support efforts to simplify and enhance both employee and customer experiences., • Manage relationships with key service providers to ensure compliance with contractual specifications., • Ability to travel when required.Qualifications Education/Experience/Background: • B.S. degree in business or related field., • MBA preferred but not required., • 10+ years of experience leading service operations., • 10+ years of experience in a leadership role managing non-exempt/exempt employees., • Excellent written and oral communications skills – including report writing, building and giving presentations to senior leaders., • Strong analytical, organizational, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills., • Demonstrated ability to work both autonomously and as part of a team in a fast-paced, matrixed environment., • Working knowledge of customer information systems (CIS)., • Working knowledge of Google products – sheets, docs, Gmail, - Power BI or similar tools., • Attention to detail., • Must be able to read complex operations reports, write detailed reports and prepare and deliver presentations., • Ability to analyze complex operational and technical challenges and resolve same., • Ability to interpret and explain complex regulatory requirements., • Must be able to reason, problem solve and analyze complex operational challenges and resolve same., • Must be able to learn new technological advances in water industry and train personnel., • Ability to sit for extended time periods., • Must be able to see clearly and hear., • Must be able to speak to give direction and converse with others. Additional Information Pay Range: $130000 to $145000 per year. Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off Eligible for up to 20% Annual Performance Bonus We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Job DescriptionSalary: $48,000.00 - $54,000.00 Clarity Water Technologies, LLC, a commercial water treatment company, is seeking a full-time, clerical-level front office admin for accounts payable/accounts receivable and data entry primarily in QuickBooks and occasionally in 3rd party compliance portals/software suites (Avetta, Ariba, Vendor Caf, P.I.P., etc.), of commercial clients. Primary responsibilities will include: • Sending batch invoicing twice per month., • Be responsible for past due collections, communicate with customers regarding short-paid/skipped payments., • Process and pay Sales & Use Tax to multiple states monthly or quarterly., • Managing special project customers requested compliance and invoice submissions, coordinating and uploading required documents. Working in Portals such as: SAP/Ariba, Coupa, Avetta, Oracle, CBRE/VendorCafe, Corrigo, etc. These are also known as Digital third-party compliance, supplier networks, cloud-based supply chain management platforms, invoice management platforms for compliance documentation, and insurance certificates., • Request insurance certificates from carriers for our customers and review customer requested insurance requirements that are not standard. Work with our in-house contract administrator to negotiate insurance requests from customers.

Job Description For more than forty years, MMS Group and its affiliates (Arco Management, TUC Management, and GoldOller Real Estate Investments) have been dedicated to quality property management. Our growing portfolio exceeds 40,000 residential units and includes high-rise luxury buildings, affordable housing cooperatives, subsidized rental properties, supportive housing, and conventional apartment buildings. Our clients include progressive building owners, governmental agencies, real estate entrepreneurs, financiers, not-for-profit organizations, and cooperative and condominium boards. While each community and client are unique, each share our singular commitment to excellence. If you are interested in joining a growing team of dedicated professionals in our high-tech environment, then we invite you to learn more about MMS career opportunities. We offer competitive salaries and benefits and afford our employees the ability for growth and advancement through continuous training and education programs. Contact us today to see how you can achieve your MMS Edge. We are seeking an experienced affordable housing Regional Property Manager for our corporate office. Under the direction of the EVP of Operations, the Regional Property Manager will be responsible for overseeing the operation of a portfolio of properties through subordinate personnel and monitoring fiscal and occupancy status for properties through regular reports. The Regional Property Manager is responsible for direct budget preparation, monitoring budgets, preparing reports of activities and fiscal status, monitoring operating practices and procedures and recommending changes to promote efficiency, participating in pre-employment interviews, supervising, evaluating performance, and training site personnel. Duties and Responsibilities • Monitor collections, collection loss, vacancy reports, court filings, etc. through computer-generated and manual reporting systems, conversations, and meetings, • Review and take appropriate action on resident transfer requests., • Provide assistance and direction in the development of the annual budget, • Monitor the budget through monthly reports and provide input regarding the status of the budget as needed., • Ensure that resident lease terminations and grievance hearings are properly processed, • Monitor lease enforcement by providing information and assistance as needed, • Meet with residents, resident organizations, and external agencies to receive input regarding the operation of housing programs, assess needs, and address concerns, • Oversee the development and implementation of marketing plans and strategies in order to promote high levels of occupancy, • Ensure that residents receive available services by cooperating with service providers to deliver services to residents, • Oversee schedule for emergency on-call responsibility and follow-up on emergencies to ensure proper handling, • Assist subordinates in handling difficult or complex problems with residents by offering alternatives and working directly with residents as needed, • Preparation and submission of the monthly report detailing the prior month’s occupancy and fiscal performance, • Participate in pre-employment interviews and make hiring recommendations as needed. Although the Regional Manager would typically only interview the PM, there may be times when interviews of other site personnel is warrant, • Interpret and apply Management personnel policies, departmental policies, and other relevant policies and procedures, • Monitor the performance of subordinates through periodic inspections of properties and information reports, • Review and approve time and leave reports for assigned staff and approve leave requests, • Conduct or coordinate training programs for all new employees and periodic training for other employees, • Coordinate staffing to assure that all properties are adequately staffed., • Prepare and review performance appraisals and discuss them with subordinates as appropriate, • Counsel employees regarding job performance and document in accordance with established procedures., • Recommend disciplinary action as needed, • Conduct periodic staff meetings, • Bachelor's degree in management, business administration, social science area, or closely related field., • Minimum of five years experience in property management (preferably, some in public housing) and experience involving public contact preferred., • Certifications related to the position (COS, EIV, LIHTC, etc.)., • Neat, clean, and appropriate appearance., • Valid Driving License and automobile insurance., • Must provide an automobile for local job-related travel and pick-up. Equal Opportunity Employer