Call Center Representative
2 days ago
Rocky River
Job DescriptionBenefits: • 401(k) matching, • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Training & development Key Responsibiltiies • Place outbound calls to new leads and former members to schedule introductory classes., • Follow up with leads using call cadences, scripts, and studio promotions., • Consistently track and report on call activity, booking percentages, and show rates., • Communicate studio value propositions and answer basic questions about the Orangetheory Fitness experience., • Collaborate with sales and studio teams to ensure seamless handoff of booked prospects., • Use CRM tools and internal systems to update lead status, call logs, and outcomes., • Meet or exceed daily and weekly performance metrics.Qualifications, • Previous experience in outbound sales, call centers, or fitness/wellness customer service is preferred, • Excellent verbal communication and interpersonal skills, • Self-motivated and able to work independently to meet goals, • Comfortable with scripts, sales techniques, and performance tracking, • Familiarity with CRM tools and call center systems is a plus, • Passion for fitness, health, and helping others reach their goalsPerformance Metrics, • Intro Class Booking %, • Prospect Show Rate, • Lead Contact Rate, • Follow-up complianceWe Offer, • Compensation, • Base Salary, Individual commission, • 401K, 401K match following 1 year of employment, • Health insurance, • Staff Rewards, • Fitness certification discounts, • Retail employee discounts, • Workout for free at any of our 31 Orangetheory location, • Employee Plus One Membership Discount, • Direct your career track to any of the roles below., • Call Center Manager, • Great company culture, • Staff workouts, • Annual Holiday Party Orangetheory Fitness Vision • To be the trusted global leader of innovative heart rate-based interval training.Orangetheory Fitness Values, • Passion, • Integrity, • Accountability, • Innovation, • Community