Assistant Studio Manager - South San Francisco
4 days ago
South San Francisco
Job DescriptionJob Title: Assistant Studio Manager Direct Supervisor: Studio Manager Status: Hourly non-exempt Location: 94080 COMPANY DESCRIPTION West Coast Fitness West Coast Fitness is a leading franchisee of Orangetheory Fitness with 50+ studios in Los Angeles, San Franciscos Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity, Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach many of our original teams are still with us today! Orangetheory Fitness Led by highly skilled coaches, each Orangetheory workout incorporates endurance, strength, and power elements through a variety of equipment including treadmills, rowing machines, TRX Suspension Training, free weights, and more. As a heart-rate-based totally-body group workout, OTF combines science, coaching, and technology to guarantee maximum results from the inside out. The result is more energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and MORE confidence, all to deliver you MORE LIFE. JOB DESCRIPTION A little quiz for you: What do Batman and Robin, Bonnie and Clyde, Beyonce and Jay-Z, and Maverick and Goose all have in common? Answer: Theyre all infamous duos that wouldnt be nearly as fierce alone as they are as a team! Thats how it is with an Orangetheory Studio Manager and their Assistant Studio Manager (ASM). Theyre a team, a duo, a partnership. And while the manager is ultimately accountable for the studio as a whole, without that able-bodied sidekick, the studio wouldnt run nearly as smoothly. So, if youd like to be half of such a pair, to know the ropes as well as you know your members names, to step in when your manager steps out, to balance each others strengths, to set goals and surpass them...then this role with Orangetheory just might be perfect for you. Specific job duties and selection requirements vary between Orangetheory studio locations, and more details can be provided by the studios hiring manager if you are selected to move forward in the interview process. ESSENTIAL DUTIES & RESPONSIBILITIES • Assist the Studio Manager in all areas of the business, • Lead and develop Sales Associate team daily, • Own responsibility for all studio operational tasks, including lead and inventory management, • Maintain accurate records using established OTF sales systems, • Perform telephone inquiries, follow-up calls, and customer care calls, • Host OTF studio tours with prospects and/or fitness program holders, • Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry, • Participate in 1-2 OTF scheduled workouts per week, • Maintain an organized and clean work environment, • Respond immediately to member requests, inquiries, and concerns, • Ensure proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms, • Attend and participate in all relevant OTF training programs, events, and meetingsQUALIFICATIONS, • Leadership experience in the workplace, • High-level customer service skills, • Previous sales experience, with strong sales skills (experience working in a sales quota-bearing structure highly preferred), • Excellent verbal and written communication skills, • Ability to multi-task and excel in a fast-paced environment, • Functional computer skills required Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry, • Flexibility to work daytime, evening, holiday, and/or weekend hours as needed, • Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude), • High school diploma, • Health and fitness-minded people, highly preferredBENEFITS, • Competitive hourly wage, • Performance bonuses based on weekly, monthly, individual, and team sales goals, • Medical, Dental, and Vision (based on full-time hours), • 401k (based on full-time hours), • Access to all Orangetheory classes at any studio nationwide, • Deep discounts on all OTF retail and technology (see now at shoporangetheory.com), • Opportunities for career growth, • Covid-19 safety and health protocol for a safe work environment, • Monthly team-building events and reward opportunities, • Free AED/CPR certifications AAP/EEO Statement: Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Job Type: Full-time, including early mornings, nights, weekends, and holidays Pay: $20.50/hour + bonus potential