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Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career The Cortex Vulnerability Intelligence Platform team is looking for a Senior Software Engineer. This team is crucial for collecting, processing, and presenting vulnerability intelligence. Our platform holds an expansive knowledge of CVE and non-CVE vulnerability data, enabling direct investigation and precise vulnerability detection in software. This is a foundational role for Cortex's security offerings. Your Impact As a Senior Software Engineer, you'll be a pivotal leader, responsible for: * Leading technical strategy across multiple teams, influencing key architectural and design decisions. * Helping to architect and build high-impact features for the Vulnerability Intelligence Platform and supporting Cortex modules. * Assisting in architectural sessions across Cortex to design scalable solutions that meet diverse team requirements. * Mentoring engineers and fostering a culture of technical excellence and best practices. * Championing new technologies and improving development practices within the engineering organization. * Collaborating intensely with teams to solve complex problems and reduce technical debt. * Taking full ownership of projects, from concept to production, ensuring high-quality delivery and ongoing support. Qualifications Your Experience We're looking for a seasoned engineer with: * 5+ years of software engineering experience. * Strong proficiency in Go. * Deep expertise and strong opinions on software development best practices. * Ability to lead across research, design, prototyping, and implementation phases. * Working knowledge of at least one major cloud platform (GCP, AWS, or Azure), preferably GCP. * Experience with CI/CD processes. * Exceptional problem-solving skills. * Proven technical team leadership. Nice To Haves: * Experience with or interest in frontend development * Experience in vulnerability management. * Experience handling raw internet data. * Knowledge of cybersecurity frameworks and vulnerability methodologies. * Basic understanding of exploit mechanics. Additional Information The Team The Cortex Xpanse group is building an Exposure Management product to bring together the Palo Alto Networks proactive security product suite. As part of this effort, we are expanding the Cortex Vulnerability Assessment Research team and we’re looking for an experienced engineer to join us. At Xpanse, we believe that making the internet a safer place for our customers matters. The Unified Vulnerability and Exposure Management group builds the software that provides our customers visibility into their behind-the-firewall attack surface, allowing them to prioritize and remediate critical vulnerabilities using the XSIAM platform. In this role, you will work with a highly talented team of engineers building a new product that leverages cutting-edge AI technology. You will drive technical designs and critical decisions related to the architecture, deployment strategy, and capabilities of the Vulnerability Assessment Research system. As you support your team, you will also be a part of the team of technical leaders building Unified Vulnerability and Exposure Management. You will collaborate closely with other engineers in the group and with other teams across the Cortex product suite. As part of this, you will help shape Palo Alto Networks vision of a proactive security platform. Your expertise will help secure the world's most important organizations and impact the future of the cybersecurity industry. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $165,000/YR - $210,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. #LI-AC2 Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career We're seeking innovators - engineers who seek to design new products, designing state-of-the-art products that do not exist today. These engineers love to code with a drive to build global products and bring new ideas to develop security disciplines to solve real-world problems. We are looking for leaders who take ownership of their areas of focus and who are driven to pursue problems at every level. Collaboration is at the heart of our culture and we need engineers who can communicate at a high level and work well with multi-functional teams towards achieving a common goal. As a member of Layer-7 Application Security group, you will be responsible for designing and developing security features on the next-generation firewall platform integrating with our security services cloud. You will work with product management on user requirements, apply your knowledge to functional design, utilize your programming skills for efficient and robust implementation, and interact with quality assurance and field support teams throughout the entire software development cycle. Your Impact • You will be expected to participate in all phases of the product development cycle, from definition, design, through implementation and test, • Develop functional specifications, assess task requirements and scheduling, and participate in development, debug and support, • Candidate should also have hands-on experience with networking or network security technologies and C language development in a Unix/Linux environment, • Suggest and implement improvements to the development process, • Be able to clearly communicate goals and desired outcomes to internal project teams, • Interview, mentor and coach new team membersQualifications Your Experience • Proficient in C and familiar with Unix/Linux development environment, • Working knowledge of TCP/IP internals and L7 protocols, • Working knowledge of common data structures and algorithms, • Verbal and written communication skills to work with cross-functional groups, • Advance level of software development experience, • Graduate degree (MS or PhD) in Computer Science or similar technical discipline or equivalent military experience required, • Knowledge of multi-core / multi-process / multi-threaded programming, • Experience with network packet processing software development, 7 - 10 years, • Experience with application layer protocols such as HTTP, SIP, H.323, DNS, etc, • Experience with and interest to learn other programming languages, • Experience with large-scale and/or high-performance software design and development, • Experience with deep packet inspection engine, • Experience with GoLang Additional Information The Team As a member of the Layer-7 Application Security group, you will be responsible for designing and developing security features on the next-generation firewall platform integrating with our security services cloud. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between:$147000/YR - $225500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a Research Software Engineer (Antivirus Systems), we are looking for a motivated, intelligent, hardworking and creative individual to join our team that develops the content to power the Palo Alto Networks’ Next Generation Firewall. You will work with the best security team in the industry, who invented the well-known cloud-based security platform WildFire. You will be responsible for a highly automated, 24/7 anti-virus signature generation and delivery system. You will have a deep understanding of the signature generation logic as well as create new detection features. Your Impact • Develop new features for the automated anti-virus signature generation and delivery system, • Research and implement signature algorithms for new file formats, • Identify limitations/issues in existing signature algorithms and improve them, • Research on and publish about innovations & emerging security trendsQualifications Your Experience • BS/MS in Computer Science or Computer Engineering or equivalent military experience required, • 6-8+ years of relevant experience preferred, • Experience with Python/Golang programming language, • Strong core Computer Engineering skills such as databases, operating systems, algorithms, • Working knowledge and interest in learning common file formats (PE, Office, PDF etc), • Experience with malware analysis, • Understanding of networking and core Internet protocols (TCP/IP, HTTP, FTP, SMTP), • Experience with a data pipeline based system with several moving components in a distributed cloud environment, • Experience with developing in a public cloud environment such as GCP, AWS, • Troubleshooting and virtualization experience in Linux, • Strong problem solving abilities, • Excellent interpersonal and teamwork skills, • Knowledge/experience with tools such as Docker, Elastic-Search, Kafka, RabbitMQ, MySQL, SQLite, Redis is a big plus, • Experience in implementing security solutions is highly desirable #LI-SA2 Additional Information The Team We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $147000/YR - $237500/YRThe offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship?: Yes

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career You will be part of the team that develops the Intrusion Prevention System to power the Palo Alto Networks next generation firewall. The content team is responsible for decoding network protocols, identifying applications and detecting threats on enterprise customers’ networks, providing common service to support a variety of network security services. As a member of the content team, you have the opportunity to work on our IPS content engine and other advanced threat prevention products, and collaborate with different intelligent teams on various advanced cybersecurity features. Your Impact • Research protocol RFC and related application implementation, • Research common file types for file identification, blocking, DLP, etc, • Research and provide defense mechanisms against popular protocol/firewall evasions, • Develop protocol and file type decoders, and integrate the detection solutions into the IPS engine of the Palo Alto Networks next generation firewall, • Build common services to support various network security services, • Develop internal tools to monitor and support the cyber security products, • Cross-team collaboration, discover and Integrate advanced cybersecurity features to inline product solutionsQualifications Your Experience • Strong programming skills, C/C++ or Go experience is preferred, • Passion and enthusiasm for cyber security, technology, and digital investigations, • Excellent understanding of common networking protocols such as HTTP, SSL, SMTP, FTP, Websocket, GRPC, etc, • Experience in analyzing network traffic using tools like Wireshark, Fiddler, tcpdump etc is a plus, • Team player, and good communication skills to work with cross-functional groups, • Familiar with Linux/Unix development environment is a plus, • Knowledge and experience of next generation firewall and cyber security services is a plus, • BS/MS in Computer Science or Electrical Engineering or equivalent experience or equivalent military experience required, • 7+ years' experience as a software engineer Additional Information The Team Our Security Services Team is responsible for building next-generation threat prevention and antivirus solutions and shipping high-quality content to our products to prevent successful cyberattacks. The areas include malware analysis, IoT security, Web security, network security, privacy protection. Engineering is at the core of our products and connected directly to the mission of preventing cyberattacks. We are constantly innovating — challenging the way we, and the industry, think about cybersecurity. Our engineers don't shy away from building products to solve problems no one has pursued before. We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. #LI-TD4 Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship?: Yes

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career We are looking for motivated, smart, hardworking and passionate individuals to join the Next-gen Firewall dataplane team as a Software Engineer. You will be part of a world-class software engineering team that works on various cutting-edge technologies for the firewall. As a member of a data plane networking software group, you will be responsible for designing and developing the next-generation firewall core operating system and applications. You will take ownership for large software components, work with product management on real life customer requirements, apply your knowledge to functional design, utilize your programming skills for efficient and robust implementation, and interact with quality assurance and field support teams in the whole software development cycle. The culture at Palo Alto Networks is creative, dynamic and inspiring to tackle real work cyber-attacks. Your Impact * Responsible for the development of the critical dataplane and network/routing components for the State-of-the-art Next Generation Firewalls deployed at Enterprise, Data Center, Cloud, and Service Provider environments * Design & Develop L2-L4 network security features * Develop network security high availability service infrastructure products * Support critical customer escalations and provide root cause analysis in a timely manner; * Work with multi-functional team members on user requirements, including but not limited to Product Management, QA, Support, etc. * Effective decision maker, take ownership and independently drive, lead tasks and assignments Qualifications Your Experience * Strong in-depth C Programming experience * Strong experience in large scale software development on Unix/Linux. * Multi-core and Multi-threading programming experience is a MUST * In-depth knowledge in networking, especially in L2, L3, L4 protocols such as IPv4, IPv6, TCP, UDP is a MUST * Strong technical knowledge in computer architecture and systems engineering * Experience in routing protocols (BGP, OSPF, Multicast etc) is desired. * Strong experience in developing & debugging packet processing, parsing, networking (L1-L7) protocols/architecture * Experience in data plane forwarding and any network processor programming * Can-do attitude and ability to take initiative and drive open issues to completion * Strong communication skills to work effectively with multi-functional groups * Desired Python, Shell script programming skills * BS/MS degree in Computer Science/Engineering or equivalent experience Additional Information The Team Our engineering team is at the core of our products and connected directly to the mission of preventing cyberattacks. We are constantly innovating — challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before. We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $200,000 - $225,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career As a Unit 42 Product Specialist, you will be instrumental in providing product support, configuration, and deployment assistance as well as driving security transformation for our customers in the midst and aftermath of security incidents. Your parallel focus will be to observe the details of each incident, identify technology, policy, and procedural gaps that may have enabled the incident to occur, and develop a cohesive and holistic plan to enhance the customer's security posture. You will work directly with a variety of customer contacts, ranging from technical subject matter experts to executives and members of boards of directors, to clearly communicate findings and recommendations. Your expertise in Palo Alto Networks products and solutions will be crucial as you assist customers through troubleshooting and configuration as well as guiding them through security improvements, ensuring they adopt best practices to prevent future incidents. This role demands both technical acumen and exceptional communication skills, as you analyze the technological infrastructure of complex enterprises and deliver innovative strategies to facilitate a secure and resilient environment for our clients. Your Impact • Offer expert, hands-on support with deployment, implementation, and troubleshooting of information technology and security solutions and infrastructure, • As a trusted advisor, guide Unit 42 customers through implementing standards and best practices to address identified security gaps, • Partner with the relevant account teams to understand customers’ prior investments in PANW offerings and ensure that recommendations for expansion are presented in a thoughtful and cohesive manner, • Maintain a professional presence and bearing while working with diverse customer contacts, including technical administrators, executives, C-suites, and boards of directors, • Proactively identify and communicate project status, risks and issues with the client contacts and the Unit 42 incident commander and/or engagement leads, • Provide after-hours and weekend on-call coverage as needed to support engagement activities, • Travel as needed to customer locations in North America, often with minimal advance notice, up to 50% of the time, • Other tasks and duties as needed to support the customer and/or businessQualifications Your Experience • Deep understanding of multiple network and endpoint security technologies and solutions (e.g., next-generation firewalls, SASE, SSE, zero trust, identity management, endpoint protection, and data loss prevention), preferably with respective PANW products where applicable, • Expertise with deploying, configuring, and troubleshooting one or more PANW solutions (e.g., NGFW, Prisma Access, Cortex XDR/XSIAM, etc.) a plus, • Engineering and design experience within the following disciplines and topics-, • Active Directory, including domains, forests, and trust relationships, • IP networking, including campus switching and interior and exterior routing protocols, • Large-scale network infrastructure, including effective segmentation strategies, • Minimum of ten years experience in information technology, systems administration, or network administration, with a minimum of three years experience managing security solutions in enterprise environments, • Prior experience in consulting or other client-facing roles preferred, • Ability to remain calm, composed and articulate when dealing with high-pressure situations, • Excellent written and verbal communication skills, including the ability to distill and convey complex technical concepts, findings, and recommendations to client stakeholders who possess varying levels of subject-matter expertise, • Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience or equivalent military experience to meet job requirements and expectations Additional Information The Team Unit 42 Consulting is Palo Alto Networks’ security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients’ security posture. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $183000/YR - $252000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Job DescriptionCompany Description Our Mission As a technical leader, you'll be the driving force behind high-impact projects, moving them from initial concept to full-scale deployment. * Own the Architecture: Lead the design and implementation of large-scale, resilient distributed systems. * Drive Execution: Serve as the project lead, aligning key stakeholders—from Product Management and UX to fellow engineering teams—to ensure seamless, timely delivery. * Cross-Functional Mastery: Act as a technical consultant and collaborator across team boundaries, proactively identifying and mitigating risks in design and execution. * Data at Scale: Design, build, and optimize data models and high-performance queries using cutting-edge technologies like MySQL and BigQuery to handle massive data throughput. Mentor and Elevate: Actively mentor and guide engineers across the department, raising the bar for engineering excellence and best practices. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career We are looking for a Principal Backend Engineer to join our Cortex backend engineering group. Be at the forefront of cloud security innovation as a backend engineer on our team. You will design, develop, and maintain the core backend infrastructure for Palo Alto Networks' Cortex Cloud Platform and its Cloud Security Posture features, directly impacting the security of our customers' cloud environments. We are looking for candidates with a can-do attitude, who are passionate about complex problems and thrive on bringing value to thousands of customers. Your Impact As a Principal Engineer on the team, you will: • Work across team boundaries, • Drive projects from requirements to design and implementation as project lead, • Align key stakeholders including product management, UX design, and fellow engineering stakeholders, • Proactively review design, identify risks and mitigate risks in ongoing and planned projects to ensure smooth execution, • Mentor engineers across the department, • Regularly provide cross-team technical collaboration and consultation, • Design, build, and optimize data models and queries for speed and scale, using data storage technologies like MySQL and BigQueryQualifications Your Experience * 7+ years of progressive software engineering experience, with a heavy focus on developing cloud-native applications at scale. * Expert-level programming skills in at least one of: Python, Go, or Java. * Deep practical experience in distributed systems architecture and microservices. * Proven ability to build and deliver high-volume services, leveraging technologies like ElasticSearch, Pub/Sub, REST APIs, and Serverless computing. * Exceptional troubleshooting abilities and a "can-do" attitude when faced with complex, ambiguous problems. * A strong understanding of public cloud design considerations (security, networking, load balancing) and the limitations of building services at a global scale. * Experience acting as a hands-on tech lead or architect, making data-driven trade-off judgments. Additional Information The Team Prisma Cloud provides security for enterprise customers' cloud environments hosted on AWS, Azure, and GCP. This is one of the fastest-growing BU in Palo Alto Networks. The Platform Team is PANW's most foundational team of shared services and is used by all the applications in Prisma Cloud. This core platform may eventually expand to all PANW Business Units. Our goal is to become a platform to allow seamless and consistent integrations with various teams within PANW and also provide a unified user experience. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $147000/YR - $235000/YR The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career With Prisma AIRS, Palo Alto Networks is building the world's most comprehensive AI security platform. Organizations are increasingly building complex ecosystems of AI models, applications, and agents, creating dynamic new attack surfaces with risks that traditional security approaches cannot address. In response, Prisma AIRS delivers model security, posture management, AI red teaming, and runtime protection. Our customers can confidently deploy AI-driven innovation while ensuring a formidable security posture from development through runtime. As a Principal Machine Learning Inference Engineer, you will serve as a technical authority and visionary for the Prisma AIRS team. You will be responsible for the architectural design and long-term strategy of our AI platform - ML inference. Beyond individual contribution, you will lead complex technical projects, mentor senior engineers, and set the standard for performance, scalability, and engineering excellence across the organization. Your decisions will have a profound and lasting impact on our ability to deliver cutting-edge AI security solutions at a massive scale. Your Impact * Architect and Design: Lead the architectural design of a highly scalable, low-latency, and resilient ML inference platform capable of serving a diverse range of models for real-time security applications. * Technical Leadership: Provide technical leadership and mentorship to the team, driving best practices in MLOps, software engineering, and system design. * Strategic Optimization: Drive the strategy for model and system performance, guiding research and implementation of advanced optimization techniques like custom kernels, hardware acceleration, and novel serving frameworks. * Set The Standard: Establish and enforce engineering standards for automated model deployment, robust monitoring, and operational excellence for all production ML systems. * Cross-Functional Vision: Act as a key technical liaison to other principal engineers, architects, and product leaders to shape the future of the Prisma AIRS platform and ensure end-to-end system cohesion. * Solve the Hardest Problems: Tackle the most ambiguous and challenging technical problems in large-scale inference, from mitigating novel security threats to achieving unprecedented performance goals. Qualifications Your Experience * BS/MS or Ph.D. in Computer Science, a related technical field, or equivalent practical experience. * Extensive professional experience in software engineering with a deep focus on MLOps, ML systems, or productionizing machine learning models at scale. * Expert-level programming skills in Python are required; experience in a systems language like Go, Java, or C++ is nice to have. * Deep, hands-on experience designing and building large-scale distributed systems on a major cloud platform (GCP, AWS, Azure, or OCI). * Proven track record of leading the architecture of complex ML systems and MLOps pipelines using technologies like Kubernetes and Docker. * Mastery of ML frameworks (TensorFlow, PyTorch) and extensive experience with advanced inference optimization tools (ONNX, TensorRT). * A strong understanding of popular model architectures (e.g., Transformers, CNNs, GNNs) is a significant plus. * Demonstrated expertise with modern LLM inference engines (e.g., vLLM, SGLang, TensorRT-LLM) is required. Open-source contributions in these areas are a significant plus. * Experience with low-level performance optimization, such as custom CUDA kernel development or using Triton Language, is a plus. * Experience with data infrastructure technologies (e.g., Kafka, Spark, Flink) is great to have. * Familiarity with CI/CD pipelines and automation tools (e.g., Jenkins, GitLab CI, Tekton) is a plus. Additional Information The Team Our Prisma AIRS team is a group of highly motivated and innovative engineers and researchers dedicated to solving the most challenging problems in AI security. We thrive in a collaborative environment where we value creativity, ownership, and a commitment to excellence. You will have the opportunity to work with cutting-edge technology and make a significant impact on the future of cybersecurity. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $151000/YR - $246500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship?: Yes

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a member of the Virtualization team at Palo Alto Networks, you will develop our next-generation virtualization and SDN offerings. Responsibilities will include designing and implementing new hypervisor deployments and integrations, integrations with SDN provisioning tools, and core networking improvements in pure software environments. Your Impact • You will be expected to participate in all phases of the product development cycle, from definition, design, through implementation and test, • Develop functional specifications, assess task requirements and scheduling, and participate in development, debug and support, • Candidate should also have hands-on experience with virtualization technologies, various hypervisors, system software, networking, and have experience with Linux kernel software developmentQualifications Your Experience • Expert C programming skills, • Hands-on experience developing for VMware ESX, XenServer, KVM, and/or Hyper-V, • Excellent communication and networking skills, • Good understand of network security fields such as stateful firewall, packet processing, TCP stream inspection, network ACL, and HA preferred, • Experience with deployment on cloud environments (AWS, Azure, etc.), • Experience developing device drivers and/or Linux kernel development preferred, • Experience with networking hardware and familiarity with physical networking technologies, • Strong scripting skills with bash and python, • Knowledge of orchestration systems like OpenStack is a plus, • Ability to work well with a group of senior engineers in a dynamic, fast-paced environment, • Minimum 4 years of related programming experience required, • BS/MS degree in Computer Science or Electrical Engineering or equivalent military experience required Additional Information The Team Think about it, security for an information security company. Working at a high-tech cybersecurity company within the product Security team is a once in a lifetime opportunity. You’ll be joined with the brightest minds in technology, our global teams on the front line of defense against cyberattacks. We’re joined by one mission – but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team that feels excitement at the prospect of a challenge and feels a thrill at resolving security gaps that inhibit our privacy. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $126000/yr - $204500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. #LI-JJ1 Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship?: Yes

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are looking for a Principal Backend Engineer to join our Cortex backend engineering group. The group develops and maintains the backend of Cortex products - Cortex XSOAR, Cortex XDR, and Cortex XSIAM. You will join a team focused on developing, innovating, and scaling the Cortex Platform, along with contributing to shared Cortex infrastructures and components. We are looking for candidates with a can-do attitude, who are passionate about complex problems and thrive on bringing value to thousands of customers. Your Impact End-to-end backend development of features and components across their entire life cycle (design, develop, test, deploy, maintain) Work closely with peers across different teams and disciplines to shape solutions and integrate with other parts of the product Contribute to team-wide efforts - code reviews, design reviews, technical and architectural decisions Production oriented approach with providing real time mitigation and solutions to production issues Qualifications Your Experience M.S/B.S degree in Computer Science or equivalent and 8+ years of software engineering experience, including development of a scalable server-side application Extensive hands-on programming skills in Go and/or Python Strong computer science fundamentals (e.g. understanding of lock-free data structures, bloom filters, minimal perfect hashing, consistent hashing etc) Proven Experience with cloud platforms (e.g. GCP / AWS / Azure) Experience with Microservices architecture (Kubernetes, GKE, EKS, AKS, Docker, Serverless, etc) Experience with big–data architectures (using Kafka, Splunk, Flink, etc) Experience with distributed computing (understand implications of CAP theorem, master election, brain split problem) and/or distributed DB/KVP (BigQuery, Elastic Search, Kafka and SingleStore) Hands-on experience with SQL/NoSQL based databases Experience working in an agile and dynamic environment High energy and the ability to work in a fast-paced environment with a can-do attitude Familiarity with CI/CD pipelines and cloud infra Familiarity with Cyber Technologies, Information Security, and Software Security Additional Information The Team [Input by recruiter and audited by recruiting specialist] Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $140000 - $230000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career Prisma Access™ (formally GlobalProtect Cloud Service) provides protection straight from the cloud to make access to the cloud secure. It combines the connectivity and security you need - and delivers it everywhere you need it. Using cutting-edge public and private cloud technologies extending the next-generation security protection to all cloud services, customers on-premise remote networks and mobile users. We are seeking an experienced Big Data Software Engineer to design, develop and deliver next-generation technologies within our Prisma Access team. We want passionate engineers who love to code and build great products. Engineers who bring new ideas in all facets of software development. Collaboration and teamwork are at the foundation of our culture and we need engineers who can communicate and work well with others towards achieving a common goal. This role is located at our Santa Clara, CA headquarters. Your Impact * Design, develop and implement highly scalable software features on our next-generation security platform as part of our Prisma Access * Work with different development and quality assurances groups to achieve the best quality * Suggest and implement improvements to the development process * Work with DevOps and the Technical Support teams to troubleshoot customer issues Qualifications Your Experience * At least 6+ years of development experience * Experience in developing services in the cloud/Kubernetes * Experience with building data pipelines and analytics pipelines using like dataflow, pubsub, GKE * Strong understanding of message queuing, stream processing, and highly scalable ‘big data’ data stores * Experience with RESTful interfaces and Build Management tools (Gradle, maven) * Experience in continuous integration and design * Experience with Test-Driven Development * Experience with distributed computing and object-oriented design and analysis * Strong understanding of microservices-based deployments with the ability to design services * Showcase your ability of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, peer review, and operations * Familiarity with Agile (e.g., Scrum Process) * Familiarity in Big Data technologies like Hive, Kafka, Hadoop, SQL, developing APIs * Familiarity working with GCP or other Cloud platforms such as AWS and Azure * High energy and the ability to work in a fast-paced environment with a can-do attitude * Enjoys working with many different teams with strong collaboration and communications skills * Fast learner and eager to absorb new emerging technologies * M.S./B.S. degree in Computer Science or Electrical Engineering Additional Information The Team Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. We are constantly innovating – challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before. We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship?: Yes

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Prisma Access™ (formally GlobalProtect Cloud Service) provides protection straight from the cloud to make access to the cloud secure. It combines the connectivity and security you need - and delivers it everywhere you need it. Using cutting-edge public and private cloud technologies extending the next-generation security protection to all cloud services, customers on-premise remote networks and mobile users. We are seeking an experienced Big Data Software Engineer to design, develop and deliver next-generation technologies within our Prisma Access team. We want passionate engineers who love to code and build great products. Engineers who bring new ideas in all facets of software development. Collaboration and teamwork are at the foundation of our culture and we need engineers who can communicate and work well with others towards achieving a common goal. This role is located at our Santa Clara, CA headquarters. Your Impact * Design, develop and implement highly scalable software features on our next-generation security platform as part of our Prisma Access * Work with different development and quality assurances groups to achieve the best quality * Suggest and implement improvements to the development process * Work with DevOps and the Technical Support teams to troubleshoot customer issues Qualifications Your Experience * At least 6+ years of development experience * Experience in developing services in the cloud/Kubernetes * Experience with building data pipelines and analytics pipelines using like dataflow, pubsub, GKE * Strong understanding of message queuing, stream processing, and highly scalable ‘big data’ data stores * Experience with RESTful interfaces and Build Management tools (Gradle, maven) * Experience in continuous integration and design * Experience with Test-Driven Development * Experience with distributed computing and object-oriented design and analysis * Strong understanding of microservices-based deployments with the ability to design services * Showcase your ability of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, peer review, and operations * Familiarity with Agile (e.g., Scrum Process) * Familiarity in Big Data technologies like Hive, Kafka, Hadoop, SQL, developing APIs * Familiarity working with GCP or other Cloud platforms such as AWS and Azure * High energy and the ability to work in a fast-paced environment with a can-do attitude * Enjoys working with many different teams with strong collaboration and communications skills * Fast learner and eager to absorb new emerging technologies * M.S./B.S. degree in Computer Science or Electrical Engineering Additional Information The Team Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. We are constantly innovating – challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before. We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $200,000 - $225,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship?: Yes

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career Prisma Access™ combines the Internet connectivity/security you need - and delivers it everywhere you need it. Using cutting-edge public and private cloud technologies, it extends the next-generation security protection to all cloud services and to its customers regardless of whether they are on-premise, on remote networks or mobile users. One part of Prisma Access™ is our GlobalProtect team, which is responsible for securing the network traffic from Customer devices to Prisma Access™ Cloud. We are seeking an experienced Software Engineer to design, develop and deliver next-generation technologies within our GlobalProtect team. We want passionate engineers who love to code and build great products and who bring new ideas in all facets of software development. We are looking for leaders who take ownership of their areas of focus and who are driven to solve problems at every level. Collaboration and teamwork are at the foundation of our culture and we need engineers who can communicate at a high level and work well with others towards achieving a common goal. Your Impact • Lead the innovation, development, and maintenance of a secure access Prisma Access client on the Linux Platform, while spearheading the progression of the Prisma Access agent to establish it as a foundational product., • Collaborate with product management to craft strategic roadmaps that elevate Endpoint capabilities and ensure smooth integration with the new Prisma Access agent., • Design scalable system architectures, participate in team-wide initiatives, and deliver immediate resolutions to production challenges to guarantee a seamless user experience., • Provide mentorship and coaching to team members to foster their professional growth.Qualifications Your Experience • 8+ years of experience in software development with a focus on Linux., • 3+ years of hands-on experience in Linux systems programming, with a deep understanding of Linux kernel internals and system-level programming., • Familiar with multiple Linux distributions: RHEL, Ubuntu, Fedora, etc., • Proficiency in C/C++ programming languages, with a strong emphasis on Linux., • Familiarity with the RUST programming language is a plus., • Knowledge of networking protocols and troubleshooting tools specifically on Linux platforms., • A team player with a can-do attitude, ready to tackle complex problems and eager to learn and grow., • Skilled at collaboration and effective communication across multiple teams., • A fast learner who adapts quickly to new tools and technologies, • Enjoys solving challenging problems and working across cross-functional teams Additional Information The Team Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. We are constantly innovating – challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before. We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $104000/yr - $ 225000yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship?: Yes

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career Prisma Access™ SASE (formally GlobalProtect Cloud Service) provides protection straight from the cloud to make access to the cloud secure. It combines the connectivity and security you need and delivers it everywhere you need it. Using cutting-edge public and private cloud technologies extending the next-generation security protection to all cloud services, customers on-premise remote networks and mobile users. We are seeking an experienced Software Engineer to design, develop and deliver next-generation technologies within our Prisma Access team. We want passionate engineers who love to code and build great products. Engineers who bring new ideas in all facets of software development. We are looking for leaders who take ownership of their areas of focus and who are driven to solve problems at every level. Collaboration and teamwork are at the foundation of our culture and we need engineers who can communicate at a high level and work well with others towards achieving a common goal. Your Impact * Design, develop and implement highly scalable software features on our next-generation security platform as part of Prisma Access * Work with different development and quality assurance groups to achieve best in quality software * Suggest and implement improvements to the development process * Work with DevOps and the Technical Support teams to troubleshoot customer issues Qualifications Your Experience * 6+ years of experience in building large enterprise applications * Excellent programming skills in Python or Golang or Java * Experience in Python is highly desirable * Experience with one or more cloud platforms, such as AWS, Azure, GCP, Kubernetes and their technologies (Lambda functions, SNS/SQS etc.) * Experience with databases SQL, NoSQL is highly desirable * Proven ability to lead and collaborate with many cross-functional teams with an emphasis on end-to-end delivery * Experience in the full software development life cycle, including coding - standards, code reviews, source control management, build processes, testing, peer review, and operations * Strong leadership skills with a can-do attitude * High energy and the ability to work in a fast-paced environment * Fast learner, independent, and eager to absorb new emerging technologies * M.S./B.S. degree in Computer Science or related field or equivalent military experience required Additional Information The Team To stay ahead of the curve, it’s critical to know where the curve is, and how to anticipate the changes we’re facing. For the fastest growing cybersecurity company, the curve is the evolution of cyberattacks, and the products and services that proactively address them. Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. They are constantly innovating – challenging the way we, and the industry, think about cybersecurity. These engineers aren’t shy about building products to solve problems no one has pursued before. They define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment. Our engineering team is provided with an unrivaled chance to create the products and practices that will support our company growth over the next decade, defining the cybersecurity industry as we know it. If you see the potential of how incredible people products can transform a business, this is the team for you. If you don’t wait for directions, instead, identifying new features and opportunities we have to just get better, this is your new career. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $123,000 - $169,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a Sr. Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across North America and LATAM. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will involve managing and mentoring this team, focusing on employee morale, development initiatives, and effectively driving success metrics and KPIs for both the managers and their teams. You will ensure your team effectively supports customers in maximizing the security and value of their investments in Palo Alto Networks products. Ultimately, you will contribute to the broader GCS mission of ensuring all customers are reliably deployed, fully adopted, technically healthy, and achieving value from their Palo Alto Networks investments. This position requires a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world’s largest and most well-known organizations. You will also need to build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your Area. Your Impact Team Leadership & Development: • Manage and mentor a team of Service Delivery Leaders and Customer Success Managers., • Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention., • Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports., • Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes., • Inspire and attract top talent to your team. Account Health Management & Customer Outcomes: • Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region., • Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography., • Accountable for executive engagement, account health, and risk mitigation., • Oversee customer planning, deployment, account-level reviews, and escalations., • Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success., • Handle all escalations, executive engagement, and at-risk account interventions., • Drive success metrics and Key Performance Indicators (KPIs) to effectively manage Customer Account Health Managers and their teams., • Lead the communication channel into the business, manage business change, and drive process improvements., • Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals., • Engage with Professional Services for implementations and extended expertise deployments., • Partner with Sales and Product field leaders to drive adoption and retention., • Engage and coordinate customer delivery across Palo Alto Networks teams, including Product Management, Engineering, and Support., • Build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your area., • Ensure consistent application of global playbooks per product., • Provide field feedback and interlock with Product/Engineering., • Align with Support, which is globally owned but locally deployed.Qualifications Your Experience • 10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar, including at least 5+ years in a leadership capacity., • Demonstrated experience leading global direct/indirect teams of 100+ in customer success, professional services, and/or support organizations., • Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction., • Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams., • Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions., • Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps., • Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict., • A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements., • Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs., • Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success., • STEM Bachelor’s Degree required or equivalent experience; Master’s degree preferred., • Client-focused program management expertise preferred., • Skilled in customer success software (e.g., Gainsight, Salesforce, Smartsheet, Clarizen, Jira) preferred., • Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites, with a potential for up to 30% travel. Additional Information The Team Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $221,000 - $302,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship?: Yes

Job Description Company Overview If you have a background and skill set for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. Summary The Sr. IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. Sr. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. Sr. IT Technician Responsibilities: • Resolve majority of escalated tickets, • Must be able to independently setup and troubleshoot Windows Servers and firewalls, • Must be able to independently troubleshoot network issues, • Maintain updated knowledge of cybersecurity, • Establishing good relationships with all departments and colleagues. Sr. IT Technician Requirements: • College diploma/ degree in the field of Computer Science, • 5 years experience at a MSP (Managed Service Provider), • Experience with desktop and server operating systems including Windows 10/11, Server 2019/2021, and Mac OS, • Excellent communication and comprehension skills, • Valid Driver License, vehicle and ability to drive to customer locations when required., • CompTIA Server+, Network+ or MCSE

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career As a Unit 42 Recovery Specialist, you will play a critical role in assisting our customers with rebuilding, recovering, and restoring their computing and networking environments following security incidents. Working in conjunction with the Unit 42 service delivery team, you will lead and oversee Unit 42's external recovery partners as well as liaise with customer contacts, ranging from technical subject matter experts to executives and members of boards of directors. You will demonstrate a professional presence and bearing while clearly articulating technical risks, recovery strategy, and recovery progress to these diverse stakeholders. Your expertise in networking and security products and solutions will be crucial as you guide customers through recovery processes, ensuring they adopt best practices to strengthen their security posture and prevent future incidents. This hands-on role demands both technical acumen and exceptional communication skills as you address complex issues and deliver innovative solutions to establish a secure and resilient environment for our clients. Your Impact • Develop (in collaboration with the Incident Response lead) a unified and holistic approach to restoring technological infrastructure in the midst and/or aftermath of a cyber security incident, • Develop strategic processes to allow the client to cleanly and safely bring systems back into production, • Lead and oversee third-party vendors to ensure that recovery and restoration activities are conducted in accordance with Unit 42 standards and in a cohesive manner, • As a trusted advisor, guide Unit 42 customers through implementing security standards and best practices in the context of restoring operations, • Proactively identify and communicate project status, risks and issues with the client contact(s) and the Unit 42 engagement lead(s), • Provide after-hours and weekend on-call coverage as needed to support engagement activities., • Partner with the relevant account teams to understand customers’ prior investments in PANW offerings and ensure that recommendations for expansion are presented in a methodical and sensible manner, • Travel as needed to customer locations in North America, often with minimal advance notice, up to 50% of the time., • Other tasks and duties as needed to support the customer and/or businessQualifications Your Experience • Prior implementation and/or troubleshooting of the following areas: Active Directory, DNS, network configuration, enterprise software deployment, endpoint detection and associated performance degradation, SIEM and log management, cloud environments and other applicable security platforms., • Minimum of ten years experience in information technology, systems administration, or network administration, with a minimum of three years experience managing security solutions in enterprise environments., • Prior experience in consulting or other client-facing roles preferred, • Ability to remain calm, composed and articulate when dealing with high-pressure situations, • Excellent written and verbal communication skills, including the ability to distill and convey complex technical concepts, findings, and recommendations to client stakeholders who possess varying levels of subject-matter expertise, • Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience or equivalent military experience to meet job requirements and expectations Additional Information The Team Unit 42 Consulting is Palo Alto Networks’ security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients’ security posture. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $183000/YR - $252000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Job Description Job Title IT Support Consultant / Contractor Level II (Remote, Eastern Time Zone) Location • $75 / hour (paid as 1099 contractor) goCloudOffice is a fast-growing IT services and consulting firm that acts as the outsourced IT department for small and medium businesses. We deliver technical support, cybersecurity, compliance services, and cloud management across multiple clients. Our model relies on leveraging highly skilled contractors and consultants to respond to client needs, scale flexibly, and maintain high service standards. Role Overview We are seeking a seasoned IT consultant to partner with us on a part-time, contractor basis. Instead of embedding you as a staff support resource, youll engage on defined scopes of work, with discretion in how you deliver those outcomes. You may be engaged to resolve escalated technical issues, execute project-based assignments, and provide consulting input to client solutions under specific statements of work (SOWs). You will not be managed in a traditional employee sense; rather, youll collaborate under SOWs that define deliverables, deadlines, and acceptance criteria. Example Scope / Deliverables Below are sample responsibilities and deliverables that may be part of your engagement (depending on the specific SOW). You are not obligated to execute all of them simultaneously: What You Bring • 7+ years of IT support / consulting experience, ideally with multi-client or MSP-like environments, • Deep knowledge of cloud ecosystems (Microsoft 365 / Azure, Google Workspace, etc.), • Strong hands-on experience with endpoint management, network devices, and security tools, • Proven track record of carrying out project deliverables through completion and ensuring work is properly closed out, • Ability to learn new SaaS/cloud platforms quickly and apply solutions effectively, • Excellent written and verbal communication skills, • Responsiveness and client-first approach reachable when engaged, prompt in communication, and able to provide timely updates within agreed timelines, • Commitment to customer experience take ownership of assigned work, follow through to resolution, and deliver outcomes that enhance the end-user/client experience, • Self-starter mindset with the ability to work independently and manage competing priorities, • Strong familiarity and hands-on use of automation and AI tools (e.g., ChatGPT, Copilot, scripting) to improve efficiency

Job DescriptionTITLE: IT Systems & Technology Specialist LOCATION: San Jose, CAJob Summary:We are looking for a versatile and hands-on IT Systems & Technology Specialist to join our team. This role requires a highly skilled professional with expertise across networking, security systems, hardware/software support, and large-scale technical deployments. The ideal candidate is a flexible, reliable problem-solver who can work under pressure, think creatively, and deliver innovative technology solutions. Responsibilities: • Networking & Infrastructure, • Install, configure, and maintain network hardware (switches, cabling, patch panels).- Create and troubleshoot VLANs, • Understand and apply IP networking protocols (TCP/IP, DHCP, DNS), • Rebuild and maintain MDF and IDF network rooms, • Work with geo and fiber optic networks. Security & Access Systems:, • Install, manage, and troubleshoot key fob access systems, alarm systems, and surveillance camera systems, • Ensure reliability and security across all deployed systems. Systems & End-User Support:, • Provide support for both Windows and macOS environments, • Administer Microsoft 365 including user account management, SharePoint site creation, email configuration/security, and E3 license management, • Apply cybersecurity best practices across systems. Specialized Technical Projects:, • Install, design, and troubleshoot professional PA systems, • Manage Zoom VOIP phone systems, • Support and troubleshoot POS systems, hardware, and credit card terminals., • Use API integrations to connect and streamline business systems.-, • Build, interpret, and manage BI dashboards. Project Management & Deployment:, • Lead and support IT, networking, and security system deployments, • Meet project deadlines under pressure and within short timeframes., • Travel between store locations as needed to support technical builds. Hands-On & Field Work:, • Operate a scissor lift and safely perform physical installations, • Provide creative, hands-on technical solutions tailored to business needs, • Maintain a good driving record while traveling between sites. Qualifications:, • Proven experience with networking (switches, VLANs, IP protocols), • Strong knowledge of both Windows and macOS, • Skilled in Microsoft 365 administration and cybersecurity practices., • Experience with PA systems, POS devices, credit card terminals, and Zoom VOIP phones, • Hands-on experience with key fob, alarm, and surveillance systems, • Familiar with BI dashboards and API integrations, • Knowledge of fiber optic networks and IDF/MDF rebuilds, • Ticketing system experience, • Ability to manage projects under pressure and deliver results quickly, • Flexible to work long shifts, weekends, or after-hours when required., • Strong troubleshooting and problem-solving mindset. Desired Traits:, • Creative, adaptable, and able to think outside the box, • Reliable and detail-oriented with excellent time management, • Strong communicator who can work independently or as part of a team, • Comfortable balancing multiple responsibilities in fast-paced environments

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career The Strategic Account Manager partners with our customers to secure their entire digital experience. You’re motivated by the desire to solve critical challenges facing our customer’s secure environment, so you’re prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. You’re responsible for leading and driving new engagements within our largest revenue producing clients. As an experienced and dynamic sales professional, you’re responsible for leading and driving sales engagements. Palo Alto Networks is leading the charge in platformization, offering best-in-breed solutions that enable customers to build a truly zero-trust security architecture and navigate critical transformations. To ensure our sales team is equipped to guide customers, we've developed FLIGHT, an immersive onboarding program. Flight blends virtual and in-person learning at our headquarters, where new sales hires will participate in dynamic cohorts, fully dedicated to their training without customer distractions. This focused approach ensures they emerge as well-prepared sales professionals, ready to help customers leverage our comprehensive portfolio. Your Impact • You will own revenue expansion within Palo Alto Networks’ largest clients, • You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer, • Your consultative selling experience will identify business challenges and create solutions for our customers, • Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions, • Create clear goals and complete accurate forecasting through developing a detailed territory plan, • Leverage prospect stories to create a compelling value proposition with insights into value for that specific account, • Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services, • Travel as necessary within your territory, and to company-wide meetingsQualifications Your Experience • Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry, • Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques, • Technical aptitude for understanding how technology products and solutions solve business problems, • Identifies problems, reviews data, determines the root causes, and provides scalable solutions, • Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers, • Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process, • Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes, • Excellent time management skills, and work with high levels of autonomy and self-direction Additional Information The Team Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $288000/YR - $396000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Motor-Vehicle Requirement: This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Job Description CAIR San Francisco Bay Area is seeking a highly capable and hands-on Operations Manager to oversee and strengthen the systems that power our growing civil rights organization. This full-time, management-level position is central to ensuring CAIR-SFBA's day-to-day effectiveness and long-term sustainability. The ideal candidate will bring significant experience in nonprofit operations and staff supervision, with expertise spanning HR, finance, facilities, IT, and compliance. They will be both a strategic thinker and a practical doer-ready to lead organizational change initiatives while also rolling up their sleeves to support everyday needs, from managing budgets and systems to pitching in on office logistics. Title: Operations Manager Location: Based in CAIR's Santa Clara office. CAIR staff are currently working a hybrid schedule, with three days in-person and two days remote. Schedule Type: Full-time. Exempt. Occasional evenings and weekends required Reporting Relationships: Reports to Executive Director. Oversees Senior Operations Coordinator and Operations Coordinator Requirements: Must be authorized to work in the United States. Requires travel throughout the Bay Area (vehicle and driver's license required) Duties & Responsibilities: Leadership & Supervision • Lead and supervise Operations staff; provide oversight to other teams in managers' absence, • Represent the Executive Director internally and externally when delegated, • Serve on the Management Team by attending regular meetings, advising executives, and advancing strategic plan deliverables, • Ensure smooth day-to-day functioning of the organization and facility, • Manage CAIR-SFBA's office building, assets, supplies and equipment, contracts, insurance, permits, pest control, utilities, and renovations, • Oversee logistical needs for flagship programs, including budgets, permits, COIs, and security, • Ensure adequate operational staffing for office and events; manage vendor contracts and records, • Monitor compliance with laws and organizational policies; resolve potential issues proactively, • Lead adoption of new technologies, systems, and processes; maintain operational calendar, • Efficiently manage departmental workflows and optimize inter-departmental communication, • Improve reporting, workflows, inter-departmental communication, and planning systems, • Partner with leadership to develop processes and drive organizational culture shifts, • Oversee staff training budgets, professional development goals, and annual planning sessions, • Develop and manage annual and departmental budgets with ED, Treasurer, and managers, • Oversee daily financial management, reporting, reserves, accounts, and expense processing, • Coordinate with Bookkeeper, Development staff, and Programs team on audits, fundraising finances, grant budgets, donor services, and sponsorships, • Oversee payroll, benefits, performance management, employee records, policies, and compliance with safety and employment law, • Lead recruitment, hiring, onboarding, and offboarding processes; manage career progression systems and retention strategies, • Direct IT systems and infrastructure, and manage relationships and projects with technology vendors, • Partner with ED and Communications Manager on marketing strategies, • Support organization-wide planning, communications, and program delivery Required Qualifications: • Minimum five years of full-time experience directly managing organizational operations across multiple functions (e.g., HR, finance, IT, facilities, compliance); nonprofit experience strongly preferred, • Demonstrated track record of supervising staff and managing cross-departmental workflows, • Proven success in strategic planning, systems improvement, and organizational development at the organizational level (not only departmental or project-based), • Proficiency in using data and performance metrics to evaluate effectiveness and guide decisions, • Strong analytical, problem-solving, and written/oral communication skills, • Flexibility to adapt to evolving organizational priorities and a fast-paced environment, • A hands-on leader: ready to pitch in on everyday tasks and work alongside the team when needed, • Significant leadership experience in a nonprofit, advocacy, or mission-driven organization, • Strong interpersonal skills and comfort representing the organization publicly, • Experience collaborating on fundraising, donor relations, or revenue-generating partnerships, • Compensation in the range of $93,000-112,000 annually, commensurate with experience, • Fully paid Kaiser Health Insurance and Blue Cross PPO Dental Plan for employee and dependents, • 3% retirement matching contribution CAIR-CA is an equal-opportunity employer and adheres to all federal, state, and local laws prohibiting employment discrimination. Job Posted by ApplicantPro

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career Palo Alto Networks is looking for an Event Operations Specialist candidate with technical experience supporting live and remote events by utilizing audio/visual solutions in an enterprise environment. The candidate will support highly critical live events using a variety of audio and video technologies such as digital video cameras, video switchers, audio mixers, wireless microphones, speakers, and HDMI connections to video monitors. Candidates will also support remote/hybrid events using Zoom Meeting, Webinar and Events which may integrate with the hardware previously mentioned. Additionally, this role will involve post-production work, including video editing using Adobe Premiere Pro and similar software, to enhance the quality of our event recordings. Finally, the candidate must have experience in the use of Artificial Intelligence (AI) for video production and/or editing. Candidates must demonstrate skills in AI video tools such as Google Gemini Veo, MidJourney, Moon Valley, etc. This is a full-time, onsite role located at the Santa Clara CA, office. There will be some travel involved for offsite event support. Your Impact Collaboration and Communication: • Work closely with event coordinators, producers, and other team members to ensure seamless event execution and understand technical requirements to ensure all equipment meets event specifications., • Communicate effectively with clients and stakeholders, providing updates and addressing concerns as they arise., • Interface with executive management including C-Level execs to manage and run their events., • Set up, operate, and troubleshoot A/V equipment, including microphones, speakers, projectors, cameras, and monitors, • Provide on-site and remote technical support during events, addressing issues promptly to minimize disruptions., • Edit and enhance event recordings using Adobe Premiere Pro and similar software, ensuring high-quality final products., • Incorporate graphics, audio adjustments, and other elements to create polished videos for distribution., • Experience with leveraging GenAI-powered tools to generate creative video assets like custom graphics, animations, or synthetic voiceovers to enhance post-production quality and accelerate content creation workflows., • Demonstrated aptitude for experimenting with GenAI applications to discover and implement novel techniques for automating repetitive tasks in video production, such as background removal, color grading, or scene analysis., • A portfolio of created videos is helpful.Qualifications Your Experience - • Must have flawlessly execute C-Level and high-stakes client events by managing technical logistics and maintaining the highest levels of professionalism to ensure seamless stakeholder experience., • Minimum of 5+ years experience in related field supporting audio/visual services, videoconferencing, event production services or related systems) with the bachelors degree in the relevant field., • In depth knowledge of A/V technologies including digital video cameras, display/projector devices, remote microphone systems, video switchers, audio mixers & video connectivity, • Experienced in video production equipment, formats & control rooms to include video matrix switchers, audio mixing boards, & various digital & analog video solutions, • Experienced with collaboration services e.g., Zoom, Webex, GotoMeeting, etc., • Knowledge of AI video production tools such as Gemini Veo, Mid Journey, Moon Valley, etc, • Knowledge of networking such as Ethernet switches, fiber optic & protocol suites i.e. TCP, UDP, HTTP, RTP etc., • Digital media expertise with strong background and experience with various Apple/PC platforms and operating systems, • Post production experience with advanced editing tools a plus (ie. Adobe Suite, QuickTime, Camtasia, etc including Panopto editor) Additional Information The Team The IT Event Operations team has an opportunity like no other industry: high impact work and the chance to change the future of digital security. This team builds materials for our partners, our sales teams, and our industry. Being in marketing at Palo Alto Networks means that you will be in the midst of the changes impacting our industry, and helping our internal teams, customers, and partners address the ever-changing threats we all face on a day-to-day basis. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $74000 - $120000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career It’s not about making a sale. It’s about providing the most secure environment for our customers’ digital transactions. In this role, you’ll continue building on our mission by helping secure our clients’ environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients’ networks, while handling critical issues through your team’s support. You’ll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers. Your Impact Operational Leadership and Team Management: * Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency * Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives * Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations Technical Oversight and Customer Engagement: * Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes * Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered * Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements Strategic Collaboration and Accountability: * Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs * Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions * Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions Change and Crisis Management: * Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support * Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models * Provide weekend and holiday on-call support on an as-needed basis Qualifications Your Experience Leadership and Management: * 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment * Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements * Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines Technical Expertise and Problem Solving: * Experience in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments * Technical experience in the Endpoint and Cloud Security Industry is preferred * Knowledge of Enterprise Endpoint technologies, security and cutting-edge infrastructures Collaboration and Communication: * Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability * Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs) * Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $137400 - $222200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.